AvantiGas LPG Avis 

Paula was fabulous today and rapidly put things right with the two accounts. Customer service is 5 star and leading in the UK well done 👏

Ryan Mathieson & Frankie have been amazing helping me sort out co name change and reset passwords and new account numbers - they went above and beyond to talk me through all the changes - thank you both they are absolute stars and a credit to your organisation!!!

Today I spoke to a lovely charming lady called Paula,she was very helpful a pleasure to deal with,made my transaction effortless,she is a true credit to the company.

I was transferred by a lovely lady to Les, who was sociable, amusing, and extremely helpful, saving me time by going through, by phone, all the proposed renewal of contract conditions.
This was particularly beneficial as, at the age of 80, I find IT very time consuming and sometimes difficult to follow.
Thank you, Les

Had to make a phone call with a bill query. Got through very quickly and the matter was dealt with quickly. Was expecting to be on hold for a long time so was pleasantly surprised.

Prompt follow up, resolution & excellent customer service from the team (Jayne). Thank you!

Just needed a brief confirmation of the account. Frankie answered and listened to my query and quickly advised her course of action. Very helpful and polite, call dealt with in moments. Much appreciated.

Emergency call out. Engineer (Joel). Diagnosis was fast effective with a follow up visit to complete repair within 48hours.

Very happy with the team members who were interacted with.

CUSTOMER SERVICE ADVISOR FRANKIE HALL WAS VERY HELPFUL AND UNDERSTANDING. PUT ME THROUGH TO AN EQUALLY HELPFUL SALE ADVISOR LES BANTON.
FINDING A CONTACT NUMBER FOR AVANTI GAS WAS DIFFICULT AS THEY ENCOURAGE ALL COMMUNICATION AND ORDERS TO GO THROUGH THEIR ON LINE PORTAL . HOWEVER THE SYSTEM DOES NOT WORK

As usual first class support

I was querying the large price rise on LPG, when there has been nothing like this in the last 13 years I have been using bulk Avantigas for the Whitesands Development in Camber East Sussex. Jayne, as I am used to in Customer Service interactions, was very helpful and understanding of my concerns and explained the reasons for the rise due to the Middle East conflict's effects on Oil prices. Also Jayne provided advice on the early renewal in December when we all hope prices are trending back to normal.

Rang to query a contract renewal on a property we are letting, they were super helpful, answered the call and my query very quickly and efficiently

Jayne . Very helpful and customer focused . Thank you

As always outstanding efficient service, with gas delivered out schedule by your reliable staff. Thank you.

I have had endless problems switching from my previous supplier. One of the reasons why I wanted to switch apart from their ridiculous pricing was because their customer support was awful and nothing worked as it should. I had some problems with Avantigas but unlike the previous supplier, the Avantigas staff came up with solutions and helped me through the hic-coughs. I had to contact them several times and each time they nice, helpful and natural (not forced niceness). Frankie Hall was my final helper (I hope) and sailed me through authentication, activation and a fast fill up (my tank has been empty for weeks). So well done Frankie and all the others who have had to put up with me for quite a time. And Thank you
Lindi Belfield

A 'can do' and supportive approach taken by Adam.
We had an issue and at every turn Adam was outcome and resolution focused. He was polite and understanding, he delivered his promises and the issue was resolved.
A great example of super customer service.
Thank you Adam

Spoke to lily she is a real asset to your company, she dealt with my enquiry in a very professional way her tone was polite and friendly, thank you so much lily,and if I was the head of your company I would be looking to how to promote you in our company, thanks once again.

They are a person of mystery. They came they filled the tank and they left. No one saw them. You wouldn't knoìw they had been but for the receipt through the letter box.
So they did a good job.

No problems with this company. In fact very understanding of my circumstances.......not normal for an LPG suppliers.