Aveda Avis 

I've not had any issues with online orders. I found their service to be good. I have been using Aveda products for a year now and I can say that Aveda has significantly improved the quality of my hair - it is softer, thicker, and shinier.

I love using Aveda products, I use them in my everyday hair and skin care routine, i love how clean the ingredients are also! I would highly recommend.

Placed an order on Dec 3 still had not received it by 12/21. Did live chat. She said item was lost, and replaced it.

Worst online customer service. Placed an order on December 8, was charged on the 10th and it never shipped. Contacted customer service via live chat twice and received no clear answers. Only responses with yes, no. Will never be ordering from Aveda again.

The worst customer service! Made 2 separate purchases and Aveda website stated ‘waiting for package pick up’ since Nov 28, 2024. When I contacted Aveda via chat and they could not provide an explanation about the missing package.

Placed order for shampoo on Nov 23. Got notice on 24 saying order had shipped
Finally realized I had not received this order. Checked tracking tracking had note to contact vendor
Sent vendor email. Got response saying very busy would get back to me
Then days later got email saying super busy to use live chat
On Saturday 7Dec I used live chat. Was on for almost s full hour
was told product would be reshipped and would get copy of reshipment data latest 48 hours
Still no resolution. Still no reshipment notice
Horrible horrible.
I just want the product snd in future will never get from on lbd again

How hard can it be to ship some shampoo ?
I placed an order during Thanksgiving it was a gift with multiple products. I ordered it all to be wrapped and paid for that. ONE piece was shipped to my sister unwrapped ( spoiled the whole surprise ) and now it has been over 10 days and the rest of the order has not shipped. The customer service online take a long time to deal with . Chat will keep you waiting forever so just use the phone and call. Really makes me remember why I swore off buying Aveda on their site. Really frustrating.

I placed a $531 order. When it arrived nothing in the package was from my order. I spent 35 minutes on the phone and was told that because my order was more than $300 the representative couldn't help me and a supervisor needed to help. Then our call disconnected.

I then chatted for an hour and ultimately was told that the representative couldn't help me and that someone would "reach out to me" to help "resolve my issue."

My resolution is simple: I want the product I ordered paid to receive and I am happy to return what I didn't order. I have spent several hours on the phone and chatting and now I am left waiting for a supervisor to call or email me. I don't know why Aveda doesn't have the ability to simply correct a shipping error. All companies make mistakes, I know and understand that. I don't understand why no one I can talk to is empowered to resolve a relatively simple issue.

This is one the single worst e-commerce experience I have ever had from a company I had help in high esteem (Aveda has great products) Having ordered from Aveda regularly since 2016 I am shocked that the first time I had a problem they are unable to successfully resolve it in a professional and efficient way.

UPDATE 12/6: Aveda replied and told me to keep the product they shipped by mistake and are replacing my original order. I'm satisfied with the outcome, I wish it hadn't taken three days for resolution but in all fairness my problem happened during Cyber Monday sales and I am sure they were busy. They have great products and my faith is somewhat restored in their e-commerce site.

I been waiting YEARS for an amazing trip to 4 or 5 star quality hotel within USA! When I originally joined the awards program in the 1990s there was a great trip to quality hotel with a spa experience in Seattle. Aveda has been promising a states-side hotel stay and spa experience for more than 25 years. I’ve accumulated over 160k points and I’m still waiting. Why can’t Aveda and L’Oréal finally become what they promised and treat their longtime solid loyal customers as they deserve and were promised, year over year, “the United States travel destination is coming soon, or within next few months, or early next year, or later this year, or within the next quarter.” OMG!?!?!?

Ich verstehe die ganzen schlechten Bewertungen hier nicht. Hatte 2 Bestellungen getätigt und Ware kam super schnell und toll verpackt bei mir an. Ebenso waren auch die Goodies richtig, die es kostenlos dazu gab. Also von mir gibts volle 5 Sterne. Top, besser geht nicht.

The Be CURLY range is the holy grail for my hair. I have thick course hair ( I call it a scottish frizz) and have tried everything! This product was recommended by Mels mains and I was skeptical as I had tried many other recommendations. I have had these products now for about 4 months and will definitely be re ordering and emptying my cupboards of all other products. Absolutely love
it!

The app never works after I log in, just goes to a blank screen.

Ich kenne und benutze die Haarprodukte schon lange … leider wird jetzt doch in jedem Haarprodukt Silikon oder Silikonersatzstoffe reingemischt … Dimethicone Colypomere etc … siehe Code Check …absolutes Gift für schöne Haare da bringen dann die restlichen Bio/ Inhaltstoffe nichts … meine Haare werden nur Frizz … so schade früher war es nicht drin ging also auch ohne … so kann man die Produkte nicht mehr benutzen und Bio sollte immer immer ohne Silikone sein .. da es auch die Umwelt zerstört… ein no go also !!!!!

Just wanted to warn anyone thinking of enrolling on the plus awards scheme that the “one off” membership fee is not a one off! If you purchase Aveda products from your salon instead of online this will be seen as inactivity and you will be asked to pay another £10 to re-enrol. I can only describe Customer service as being dismissive and unwilling to help. So shortsighted by Aveda as they have now lost a long standing customer!
p.s A note to save other dissatisfied Aveda customers’ time- don’t bother replying to the generic Aveda reply to your complaint on Trust Pilot. Their reply was pretty much cut and pasted from their previous Customer “care” emails and offered nothing further to resolve my issue with them. I totally disagree, customer satisfaction is definitely not important to Aveda!!

I have been a loyal Aveda customer for over 20 years. And unfortunately I have seen the decline of the company and product. I can no longer rely on the product’s performance. And the company itself has become greedy. I have to pay for my loyalty “rewards”. Like what??? The rewards I EARNED were a gift delivered to me. Today, I must pay to receive them. I do not bother. And as a result, have found other products of higher quality. Look elsewhere for products. There are many good choices to be found.

I just received a damaged box full of paper and no products. When I called customer service I was not able to reach anyone. The voice prompt kept repeating. Very disappointed!

In the past, Aveda have created loyalty points so to persuade clients to become loyal, earn points and benefit. Or to be precise pushing them to buy more.
Over the years, AVEDA have changed hands a few times and every single time that this had happened their customer service became worse. Most unprofessional, clueless and with one aim that is to rip off clients. The reward points have become for them like something that is now stuck in their throats. Not sure what to do with it and they are questioning their sanity as to why we have to give freebies to customers when instead we can rip them off.
They did send a recent email about redeeming loyalty points/rewards before the end of Oct and after that they'll introduce something new. The tone and the ultimatum given are both unhelpful, unprofessional and if it shows one thing, it also shows how Aveda are clueless, pointless, lack the vision and are helpless when it comes to retaining and rewarding clients. What are the new things? they have no idea.. How one can compare and make a decision..why would they care? all what they want is to get rid of those rewards asap.
The quality of their products has come down too. They have hit a wall and have a reached a point of now return and is only heading downhill. What a shame!

I recently spent over $50 on the 100ml Aveda Botanical Repair Strengthening Leave-In Treatment, hoping it would tame some frizz and improve the health of my hair. I wasn't expecting miracles—just a "natural" product that would deliver on its promises. Instead, I experienced the exact opposite. After using this product, my hair feels harsh, brittle, and completely unnatural—like I’ve been using the cheapest drugstore products. The product feels heavy, leaving my hair rough to the touch, as if I’d smeared kitchen grease on it.

Aveda is nothing more than a marketing scam. All the glowing reviews you see online? Don’t be fooled—they’re likely paid for. Aveda is owned by Estée Lauder, a huge corporation that’s more interested in profit than in delivering quality products. Save your money and look elsewhere. You can get far better results from much cheaper products without being duped by fancy branding. I’ll never waste my money on Aveda’s herb juice and oils again!

Doesn't care about the environment. I ordered 2 things and my samples came before everything. So basically they spend more money and effort on 1 sample instead of getting me my order. They don't care for the environment. I was on the phone with your customer service and its horrible. I want to take the survey at the end of the call and person refuses to let me take it. He didn't help, gave me extreme attitude, no apologies, no manager, and ignoring me. I will never order from them company ever again.

I booked an appointment online for a hair cut and hair treatment. I had a treatment there before and I was happy so I wanted to have it again before my wedding. When I arrived at the saloon I was told that there was not enough time to do the treatment and that the system should not allow me to book it. The hair stylist did not do my treatment. She apologised and said that she would speak to her manager to avoid this happening again. I emailed them as well to ask to speak to the manager as she suggested but no one ever got back to me. The problem is that now there is not enough time left before my wedding to book any hair treatment.

Please note that the first time I had the treatment she left it on my hair for maximun 10 minutes but when I went the second time she said that treatments should be left for minimun 30 minutes. When I qustenioed why it was only 10 last time she said she remembered it to be longer than 10. I, of course, insisted that this was not the case and she eventually said that maybe she didn't have enough time to leave it longer. In the email I received from them they said that my treatment would be 5 minutes. So you have an email saying 5 minutes and a hair stylist saying minimum 30 minutes and refuses to do the treatment. Also if it should indeed be left longer why did I pay the whole amount for a service I partly received? And then this would have happened again according to the email saying 5 minutes treatment.

Being consistent and reliable should be basic values especially for such an expensive place.

Another thing I would like to mention is that I spent more than 400 pounds on their products. When I left the store I realised that they charged me for one product twice. My husband went back to the store and they refunded the money but never apologised.