Aveda Avis 

Horrible experience online! I regret placing my order. The website is nonfunctional. I changed my billing address upon checkout to match my card details, and it automatically changed my shipping address. I called customer service and they are not able to do anything (claiming I have to wait for a tracking number). The customer service team were unprofessional and unhelpful to say the least. Contacting my bank for a full refund.

Placed an order which I received but two mini samples were missing so I emailed them and they said my order number was invalid (it was the one they gave me) they also said I haven’t placed an order using my name and email (I had as I’ve received the order) I then sent a screenshot of my order email which they conveniently couldn’t see. They just kept repeating for me to send a different name and email…I DON’T HAVE ONE. I got nowhere with them and gave up

terrible website, live chat and product!

Its more like what didn't go wrong. Trying to redeem point to make a purchase but the codes they provide are too long and can't not be used. Unqualified rep Raven was useless and their entire website. What's the point of accumulating points if you can't use them. Aveda customer service is at its worst, they're a bunch of i d i o t s!!! Don't bother using their products or website

I have used Aveda Shampure Shampoo and Conditioner for over 30 years. I have always bought online from various outlets the 1000ml bottles have recommended to many people. However without any mention the formula has change leaving me with lank lack lustre hair, very disappointing as the last bottles I purchased from Aveda website itself. If I had know I would only have purchased the regular size. I have used it for the last couple of months it give it the benefit of doubt but still not good. Will not be using this again shame because it has been wonderful for my hair for the last 30+ years. Have now source a superior shampoo

I have mostly had nothing but positive experiences with Aveda. Their shipping times are aways superb, and my products always arrive much quicker than the estimated delivery dates.

There have, however, been times when I’ve purchased products and redeemed reward points for additional items, but when the products were shipped to me, I never got the additional items I had redeemed prior to checkout.

The website could also definitely use a little updating since there are some issues with the online experience that could be worked out. For example, although the local salon I regularly visit is listed as carrying their products, it says that pickup is not available for the location I have entered when I am trying to select pickup as my preferred delivery option. I have a hair appointment soon and was wanting to pick my products up at the time of my service.

While none of this has inhibited me from continuing to make purchases on their website, I do hope that someday these issues will be improved to make the customer experience easier and more worthwhile. Their products are always worth the buy, but the quality of the service could be better.

Alli at Aveda school in Las Vegas gave a wonderful facial...soo relaxing and regenerative to my skin. thanks so much

I purchased a gift certificate on the website. I thought it was for a salon services at a specific location. Just learned from the recipient that she was unable to use it for any salon services within a hundred miles of the salon at which I THOUGHT I WAS PURCHASING SERVICES. The card was only really usable to purchase product. It was very misleading.

One star is too much to give to this company. Placed a big order and paid for next day delivery and after 5 days from the order placed still no delivery. Contacted the customer service phone and whatup as no email address to contact directly and absolutely a disgrace. Even saying that they cannot contact the currier to check what happens as they have no contact directly Is it is the customers that need to chase ?? What a joke Never ever again will use Aveda

Another perfect message...long deep work down lats/arms, pecs too deltoids, back of neck overhand, and hip points. Returning soon.

Aveda institute in Brandon is absolutely awful. I paid about 200 dollars for a school to do my hair. They didn’t do what I wanted and I was unsatisfied with the results. I sat for 7 hours and still wasn’t finished. They didn’t give me my money back and made me pay the full price. Don’t ever go there. They suck. Awful service.

Before I went to this school, there were multiple people telling me to not go to this school. They told me the teachers are not helpful and they are racist. I didn’t agree with them because the teachers were so sweet to me at the tour.. one month in, the teachers pulled me to the side and told me that they are dropping me because I don’t speak perfect English, and they believe I am not a good fit for their classes. During the tour, I asked them so many times if they think my English is good enough to be in their classes since I did not go to school here or grow up here! They told me oh don’t worry!!! Your English is great!!! They took my confidence away. They took away my dreams. I do not recommend this school to anyone. I should have listened to the people that warned me! They want me to pay 7k for them dropping me because my English was not good enough for them.

I've been using Aveda over 15 years managed to earn 200 hu dred thousands points to take the trip
I go to redeem them today and was told they expired. I can only get them back if I make a purchase
Which I would but I'm so pissed off . And they call it Lolaty reward. I call that crap keep your points I earned them by spending thousands. Time to shop elsewhere.

Awful first visit as I was told my appointment was on Wednesday and not today (Monday 14th August). I confirmed date and time upon phone booking yet they got it wrong. Can’t book again incase same issue occurs again. Just disappointed.

Esperienza pressoché imbarazzante! Nel mese di luglio ho "cercato" di acquistare tre volte sul sito ma purtroppo gli ordini non si sono mai generati, nonostante il pagamento fosse andato a buon fine dal mio conto PayPal. Ho chiamato numerose volte il servizio clienti ottenendo sempre risposte approssimative e poco professionali. Ogni volta che chiamavo mi veniva detta una cosa diversa e mai esaustiva, ho chiesto più volte di parlare con un manager ma non è stato possibile. Ho dovuto chiedere il rimborso per tutte e tre le volte e c'è sempre stato qualche problema: la prima volta non vedevano il pagamento, la seconda volta ho dovuto aprire una contestazione su PayPal ( che ovviamente ho vinto), la terza addirittura mi è stato detto che sarebbe stato rimborsato e dopo due settimane di niente ho richiamato e mi è stato detto che c'era un "problema" nel rimborso ma che in quel momento procedevano perché avevano risolto. Per una settimana hanno avuto problemi tecnici ai sistemi e non sono stati in grado di dirmi nulla, oggi richiamo e mi dicono che il pagamento del mio ultimo ordine non è andato a buon fine....peccato che la transazione esiste e il pagamento è stato regolarmente effettuato. Dopo dieci minuti di attesa la signorina del customer service mi dice che c'è stato un errore del sistema....per l'ennesima volta. Ora manderanno la problematica al "dipartimento finanza" per farmi fare il rimborso che a questo punto credo proprio che non arriverà mai. Mi dispiace ma non ho più parole per descrivere l'accaduto

Nobody from the company can explain to me over the phone the difference between two mens styling products. This is ridiculous

Meine Bestellung war über 80 Euro. Dabei sollte sein: ein Special Badetuch plus Almond Cherry Peeling, plus, als Geburtstagsgeschenk eine Shampure Hand and Body Lotion.
Das Peeling fehlte gänzlich. Statt Shampure war ein Rosemary Mint dazugepackt worden.
Customer Service war ganz tiefes Niveau.

Ich benutze Aveda Produkte seit fast 40 Jahren, aber das wird mir jetzt wirklich zu viel. Dies war mein letzter Einkauf bei Aveda und mein letzter Einkauf von Aveda Produkten.

Very unreliable shipping. They take the money but it takes over 7 days to get your products...if you get them. Shipping UPS should never take this long. The postal service is faster. Definitely will stop purchasing online. Horrible customer focus and order staus information on the website is highly suspect. Beware of ordering online!!!

Purtroppo vedo solo ora le recensioni lasciate da altri clienti, averlo fatto prima mi sarei evitata un problema in più da dover gestire Tra diverse telefonate. Una settimana di telefonate e il customer service non sapeva, e non sa ancora, dove fosse/sia il mio pacco.
Pensavo che aver a che fare con un’azienda, recentemente certificata BCorp, un poco più seria è meglio organizzata. Forse meglio che vendano i loro prodotti al mercato. Non sono assolutamente organizzati per l’e-commerce.
Customer service gentile ma da zero valore aggiunto!

Had an amazing experience with Desiree and Benjamin at Easton Aveda this Sunday.
Aveda prices increase constantly but their well educated staff it’s what makes me go back to the store. I learned so much from Desiree and Benjamin this time. They’re both very friendly and genuine people. Just educating me on my skin care and not pushy at all about purchasing their products.