Aveda Avis 

I stopped purchasing Aveda products from their website; instead I started buying them on Amazon. It is cheaper on Amazon.

Non valuto i prodotti, visto che non sono mai arrivati, ma il servizio clienti che definisco IMBARAZZANTE!
Pagamento tramite PayPal di un ordine di circa 140 euro, ordine mai arrivato a buon fine. Chiedo il rimborso, visto che i soldi se li sono presi, ma nessuno risponde alle email e alla contestazione aperta su PayPal, dopo oltre un mese ancora nessuna risposta. Via chat il supporto clienti è da 0 stelle, via email mai risposto, via telefono da 0 stelle; totalmente incompetenti!!!
Devo attendere ancora altri 30 giorni a seguito della contestazione aperta su PayPal e convertita in reclamo, a cui Aveda non ha mai risposto!
Se non verrò rimborsato, passerò obbligatoriamente alle vie legali. State alla larga da questo venditore!

Acquistato circa una settimana fa prodotti Aveda tramite e-commerce online: servizio pessimo. Prodotti, mai arrivati, codice di spedizione dichiarato inesistente dal Customer Service del corriere ma i soldi sono già stati prelevati dal mio conto.

Pessimo servizio Clienti, adoro i loro prodotti ma non sono in grado di rispndere manco ad una chiamata di assistenza . Dicono di rispondere anche via chat ma attese lunghissimi, non sono mai riuscita a parlare con nessuno. Per la mia esperienza hanno un servizio clienti fake

I love Aveda, but their prices are too expensive for the small amount of product. WHY can't we get bigger containers???.. The containers do not increase in size and in fact, have decreased, yet the prices continuously increase. Awards and free samples do not compensate for the massive amount being charged. Aveda is a multi-million dollar company, so when will they stop being greedy and become more customer enlightened? Why can't they make 12 or 16-oz containers? They're charging $40 for 4 oz...WTH!! It's called gouging, just in case you didn't know the terminology. Shame on you Aveda for using lame excuses for your high prices.

Ich habe am 28.05.online bestellt und man sollte zur Bestellung ab 70 Euro ein kostenloses Leave in Treatment dazu bekommen - das im Paket jedoch nicht enthalten war - der Kundenservice meinte , das wäre dann wohl vergriffen gewesen oder vergessen worden . Das Angebot ist auch heute -Tage nach meiner Bestellung -noch online - also Finger weg - die versprochenen Zugaben zur Bestellung sind am Ende nicht im Paket und werden auch nicht nachgeliefert .Das ist wirklich enttäuschend .

I love my Aveda products! The products smell so great and are so refreshing! Thank you Aveda! Looking forward to receiving my heat protectant spray!

Had nothing but great experience with Aveda on my most recent order. Usually go by a local Aveda salon to pick up products but have been busy lately and decided to make an online order. Got a notification from UPS that my order was damaged and wouldn’t be delivered. Contacted Aveda as soon as I got this news and the customer service rep was very kind and sent out a replacement order immediately, and upgraded to overnight shipping. Fast forward to today and I got the replacement order and ended up getting the original package after all from UPS after I guess repackaging into a new box. Contacted Aveda and they told me to keep both and not to worry about it. Long story short, great customer service and helpful, even when they didn’t have to be.

I just went to the Aveda in Davie, FL for an updo for prom. The first hairstylist didn’t know how to do her job, burned my ear while curling my hair and had to redo the og bun she did. Then her instructor was rude causs I needed to get going since they took longer then they should’ve. All of this for my hair to look whatever with a bump left in my hair. Fine for haircuts but don’t come for actually getting your hair done

I logged on to look at rebooking the 50k rewards trip to Antigua. I have saved points all my adulthood as a faithful Aveda user and the trip was booked in the pandemic and had to be cancelled. Apparently my account has expired without any notification. If my reward points have been wiped as described by others Aveda will have lost in me a huge advocate and buyer

I just left the Aveda experience store in Frisco, TX. They have advertising and marketing materials that show people of color, but when you go into the store and the associate insults your 4A hair because it’s doing what curly hair does - y’all can keep all that weird smelling garbage. I will go to the neighborhood beauty supply store and fish around for something similar, where I’m not insulted. Aveda can go to hell.

Aveda lost a long time customer today because they wiped out my reward points without notice. I receive multiple emails from Aveda rewards to buy items; however, nothing that my rewards are expiring. I was saving up for the big trip to London. Wow! So disappointed. I called customer service. Nothing. Not one more product will I purchase of Aveda. Sad:(

I have been using Aveda products since 1995. I have accumulated 53, 221 Aveda points to which I was saving for the trip. Since they don't off anything worth the money I've spent on products I decided to wait and see. I learned today that after one year of inactivity I lost them all. I didn't receive any notice. I'm so disappointed in Aveda, and the company they've become.

Ordered once from Aveda.com, and will never make that mistake again. I purchased and returned two products. Aveda sent an email saying that they had refunded me, and of course they never had. Tried to resolve the problem in chat a few times, and that got me nowhere. I finally put in an online complaint to State Attorney General. So disappointed in this company!

Recently, I starting going to the Denver location of the Aveda Institude Denver. I am disabled and some health related problems they do t seem to understand. It the teachers. They are rude unhelpful unprofessional and very demanding to me and to the students. I have gotten calls to change times and appointments and person doing my hair. They called me at the last minute. Just before I was leaving my home or while I am on my way. So, than I have to change my time, the person etc. I have gotten use to the person etc. Than, I get a person who dint know what they are doing and used up my hair. Last minute changes once I can understand but all the time no. Teachers are rude to me and staff. Which causes stress to the student and me. Parking lot is small and hard to get into. Plus, they don’t accept cash. Only credit card. You only get a discount when you book in advance. If you don’t and change your time or date you lose your discount. This will be the last time. Plus, during Covid sone staff and students did not take Covid serious. Yes, I believe in helping student but not at hurting students or customers. I have heard other customer ps complaint on line too. They ask you to go online to review their services. This should be up to the customer not the teach asking the customer. I will go some where else. Plus, staff including students and staff do a hard sell of their products. It’s the customer that give the students to work on their skills.

I have been a faithful user of the Aveda color conserve shampoo and conditioner for many years. I am quite unhappy with the new fragrance. It is very strong and gives me a headache. So disappointed!

I have Been a loyal Aveda customer for last 10 Years. Since due to pandemic i wasn't able to go to a store and purchase any products. One day while visiting the store they stated that points are all gone and need to call customer service and she re-instated the account with points from that day. When i called customer service they cannot do anything and they are saying no rewards account found. Clear gap between store and online / customer service. During pandemic all major companies allowed the points to not expire but Aveda doesn't care about customers, all they care about is money. Yes the product is great but without customer service its not worth going there are always other products with good reviews

When I logged into AVEDA, a popup message told me that my reward was gone and forced me to click on a link that disassociates my reward program from my account. So after more than 20 years' worth of points is gone now because I have not purchased anything in the last 12 months.

This is a scam. Also, the quality of the products has gone down over the past few years.

I will not be an AVEDA customer from now on.

Thank you to Aveda for being such a wonderful company with fantastic products and excellent customer service! I have been a Canadian Aveda Plus Rewards member for only a few years now, and I have been absolutely loving my experience every single step of the way. I greatly appreciate how their products are always vegan and cruelty-free, as well as natural. I always feel like I'm in a spa while using their products, even while I'm at home or on the go, as they are very high-quality and just so special. Furthermore, every interaction with Aveda that I have had so far, whether over the phone or via email, has made me feel so incredibly recognized and appreciated as a customer, as they always truly go above and beyond. I would also love to give a glowing shoutout to two members of customer service: Deanna Chong and Tanya Sand. These two representatives were so very kind as to help me via email on two separate occasions, and really made my customer service experiences as exceptional and enjoyable as possible. Because of these two recent email interactions, as well as all previous over-the-phone assistance over the years, I view being a rewards member with Aveda as an equivalent of being a member of a family that you look forward to spending time with, and I'm sure I'm not the only one. Aveda is so authentic and welcoming, you can't help but feel comfort in continuing to return to a company that is always so well worth it. Endless thanks, as always, and all the very best to everyone at Aveda!

Amanda’s facials are so relaxing and everything smells wonderful. My skin felt amazing afterward.
Thanks to Amanda for having attention to detail!!!!