AviationADR Avis 

I appreciated the basic structure of the processing rules and guidelines required by both sides. The time requirements were clear and precise but still allowed for some flexibility. There were a couple of steps along the way where I would like to have known more detail on what Wizz Air's problem was when initially they stated my account information was not workable and could not transfer the funds. Also, I would have like to have known towards the end why Wizz Air was not responding and Aviation ADR had to keep “chasing” them. Were they not responding at all or did they respond in a negative way?

Regarding Aviation ADR's procedures I do have one major complaint which heavily influenced the final reimbursement decision from the adjudicator. I had submitted proof of our expenses or value of the baggage in my claim timely. I submitted the postal fare receipt reflecting mailing the bag to the repair/replacement shop. I also submitted the official value appraisal Wizz Air's contractor issued. However, I accidentally uploaded it to the wrong file location on the claim. If the adjudicator had been alert and/or flexible his or her final determination should have covered the bag's value in addition to the postage. On the surface it appears technology overrules human flexibility or ADR is too strict in its procedures. The reason I was able to get a full reimbursement is related to my recent contact with one of Wizz Air's corporate officers who passed on the issue to Customer Service. PLEASE BE MORE OBSERVANT OR FLEXIBLE ON THE CLAIM APPLICATION.

The plus side far outweighs the only downside - that is the long time it takes until a resolution was found. However I fully accept that the time is required in the name of fairness to all parties. In my case, my position was fully vindicated against the airline, which had originally tried to wriggle out of their responsibilities, first with misleading claims, then with a sum of money that covered not even a third of my outlays. Thanks to AviationADR, they had to pay up in the end. Without them, it would have been impossible to achieve this outcome. As I said, it was time consuming, but AviationADR always kept me fully informed, though their website is not the most user friendly one to come to grips with. But if one has a fair complaint, one should certainly use this service.

I am extremely grateful for the help from Aviaton ADR. The claim process was very straightforward and I was kept informed at every step. I had been pursuing the airline directly for months and getting nowhere. I thought I would never get the refund I was owed but ADR made it very simple!

Really helped with a dispute with Ryanair!

Although I was very disappointed with the outcome of my complaint because the airline didn't compensate for all the expense incurred when 'bumped' from my flight, the communication with Aviation ADR was excellent. After waiting so long I thought I would get all my money back after ADR were involved. However, the site felt very supportive and it was clear and easy to use.

Really easy process to follow. You were kept informed at all stages and a good outcome. Thank you

Aviation ADR were very clear in their requirements as what documentation needed to be submitted. They chased the airline carrier who, although they missed their original deadline, did pay a couple of weeks late. I would definitely recommend other passengers using them.

My airline refused my compensation claim for a 4‑hour delay, insisting it was due to weather when it wasn’t. Aviation ADR stepped in, handled the case with evidence and professionalism, and resolved it promptly. I’m very thankful for their support. Don’t hesitate to challenge unfair decisions — you have rights

After having a valid claim rejected by EasyJet on spurious and untruthful grounds I turned to AvaitionADR who were able to resolve the matter quickly and easily and ensure the correct compensation payment was made by EasyJet all within a matter of weeks

This service is fantastic. I had a travel issue that wasn't my fault and after failing to get a satisfactory reply from the airline, I contacted the AviationADR service. Full resolution, absolutely fantastic.

The online form wouldn't work for us but once we'd contacted them by phone & completed a paper form over the phone, it was all systems go. The agent was super helpful. Very pleased with the outcome, apparently it's a huge win to get anything refunded from Ryanair.

Aviation ADR were very helpful with my claim against Ryanair. My flight were cancelled and Ryanair were not helpful with hotel booking as I was not seen as a “priority” and was left to book my own accommodation. Ryanair only offered a partial refund as they believed the hotel price was excessive. We exchanged numerous emails for 6 months as they were reluctant to give a full refund. Then Aviation ADR stepped in. The process was smooth and hassle free. I waited for 8 months to finally get my refund but still thankful I got the full refund.

Overall, relatively easy to make a claim and monitor the progress with the claim. I believe my claim was dealt with fairly, but I had considerable amount to evidence (screenshots of website pages, saved emails and transcripts of communication between myself and the airline etc., and this is probably key to a successful claim. However, the website could benefit from some improvements to make it clearer to consumers what can be accessed under the different tabs and where specific actions should be taken.

I am very grateful to the Aviation ADR team for their assistance with my claim. Although the process was quite lengthy, they eventually helped me recover a significant part of my money. Thank you for your professional support!

Having had my claim on Ryanair redirected to ADR, I was initially worried that this was a delaying tactic by the airline, however ADR have handled my claim very professionally keeping me informed at all stages of the process.
If I had any queries, they were always available on the phone and the staff were extremely well informed and were able to handle any problems I had immediately.
Very impressed with their excellent service and would recommend them to others claiming from airlines.

Great service! Not the fastest, but worked perfectly!

The website was fairly easy to use and the approach is structured and mostly clear. Communications were answered promptly. However, you need to be extremely careful, if claiming on behalf of a group, and with evidence uploaded. I thought I’d done everything the site had asked me to do in confirming I had permission from the other members of the group to act on their behalf and I still don’t know what we did wrong. The evidence I provided in support of the amount claimed apparently wasnt sufficient but nobody will message you asking for additional evidence. They just refused one third of the claim and there was no opportunity at all to put it right. 2/3 of the money recovered from Ryanair eventually, although most of delay was down to Ryanair.

I wouldn't even bother trying to take your case through this corrupt organisation!

Ryanair chose to charge me additional money for oversized baggage. The bag was well within allowance and dimensions were sent of the bag including images of the bag with a tape measure showing the exact dimensions.

Allegedly that doesn't matter to the Aviation ADR and instead they chose to uphold Ryanair's decision to charge me the additional £75 fee!

Ryanair's allowance is 55cm x 40cm x 20cm. My bag fit in the hole, and was 50cm x 30cm x 20cm so not even close to the maximum size!

Corrupt organisation, don't waste your time, we now know why Ryanair request you resolve disputes through these con artists!

Just in response to the comment below, Ryanair didn't even provide a response let alone any evidence! They even asked for an extension to provide evidence and failed to, just for your additional information and more proof of the lack of impartiality!

Easy to use the website and submit my claim, when updates were requested they were always responded to within a day, portal really easy to use. Quite a long process but this is to allow the company time to respond.