The organisation processed our complaint against an airline thoroughly and fairly. Rightly, they found in our favour and required that the relevant airline provide us with compensation. The website i... Voir plus
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Delighted with the service. I had voluntarily offloaded with easy jet at their request and they subsequently claimed I'd been on the flight and refused to pay any compensation. I submitted my claim th... Voir plus
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Took 3 months but eventually got the right result in my claim against EasyJet after they bumped me from an overbooked flight. Tool on the website is a bit clunky and not easy to follow, and everything... Voir plus
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In January 2026 KLM has cancelled our flights from Frankfurt to Norwich with a change in Amsterdam without providing us with accommodation or alternative route. As the result it costed us over €1... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
AviationADR is approved and regulated by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. The company is not for profit and is independent and impartial. AviationADR can deal with disputes between passengers and airlines that subscribe to its service, as listed on www.cdrl.org.uk.
Coordonnées de contact
12 walker Avenue, MK12 5TW, Milton Keynes, Royaume-Uni
- 0203 540 8063
- enquiries@aviationadr.org.uk
- www.aviationadr.org.uk
4,2
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1 k avis
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A répondu à 32 % de ses avis négatifs
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Make sure all receipts are correctly described
I found the upload and description of receipts difficult , system repeatedly crashed
Once the claim was submitted it was easy to see progress of my case , but
6 mai 2026
Avis spontané
Réponse de AviationADR
Hi Sheila,
We’re sorry to hear about your experience with our submission system crashing & appreciate you bringing this to our attention. We are currently in the process of reviewing how we can improve in this area.
We understand how this may have impacted your experience when submitting a complaint, and we apologise for the inconvenience caused.
Very greatful to AviationADR team for…
Very greatful to AviationADR team for succefully getting my money back from Easyjet for an unfair luggage charge. I got in touch with them after months of trying with Easyjet myself without success. The team kept me updated of the progress at all times.I definitely recommend AviationADR.
Thank you again
I. Rae
I
6 mai 2026
Avis spontané
Réponse de AviationADR
Hi Isabel,
Thank you for your feedback. We’re pleased to hear that we were able to help resolve your case and provide a positive experience.
We appreciate you taking the time to share this.
Réponse de AviationADR
Thank you for your feedback. Providing an effective service is very important to us, so this is greatly appreciated.
Do not use this service!!
Do not use this service. They are far away from independent. I submitted all evidence for my family (4 passengers) and they awarded the minimum just for myself without even calculating the hrs of the delay correctly.
5 mai 2026
Avis spontané
Réponse de AviationADR
Thank you for sharing your feedback. We’re sorry to hear that you feel this way about your experience with us. We take concerns about impartiality very seriously.
We want to reassure you that our decisions are made independently & based on the evidence provided by all parties, in line with the relevant regulations and guidelines. We do not favour one side over another.
We appreciate you taking the time to use our service, and we recognise that the outcome may not always align with expectations. If you would like further clarification on how your case was assessed, please let us know & we would be happy to explain the decision in more detail.
Professional service
Professional service. The process from our initial assessment to end was very straight forward. Communication throughout had been exceptional. Great service and very much needed. Any updates on the claim were emailed and I felt informed throughout the whole process. Thank you.
5 mai 2026
Avis spontané
Réponse de AviationADR
Thank you for your kind words. We’re delighted to hear that we were able to assist in resolving your case.
Providing a clear and effective service is very important to us, so your feedback is greatly appreciated.
Excellent service communications were…
Excellent service communications were great , precise and understandable
1 mai 2026
Avis spontané
Réponse de AviationADR
Thank you for your feedback. We’re pleased to hear that we were able to help you and provide a positive experience.
We appreciate you taking the time to share this.
A good service
A very efficient service. The website is easy to use and you are kept up-to-date with the progress of your claim via text alerts. Use with confidence.
30 avril 2026
Avis spontané
Réponse de AviationADR
Thank you for your kind words. We’re delighted to hear that we were able to assist in your case.
Providing a clear and effective service is very important to us, so your feedback is greatly appreciated.
Excellent service
Excellent service - straightforward to use website and easy to upload all the information required. Regular updates to track progress of claim and eventual full refund obtained from Ryanair in relation to cancelled flights
27 avril 2026
Avis spontané
Réponse de AviationADR
Thank you for your kind words. We’re delighted to hear that we were able to assist in resolving your case.
It’s great to know that our process felt smooth and effective for you. Your feedback means a lot to us, and we’re glad we could assist.
Service and solution
27 avril 2026
Avis spontané
Efficient Dispute Resolution
Well ordered, efficient and with excellent updates. A good job done well. Thanks.
29 avril 2026
Avis spontané
Réponse de AviationADR
Thank you for your kind words. We’re delighted to hear that we were able to assist in resolving your case.
Providing a clear and effective service is very important to us, so your feedback is greatly appreciated.
At least offers a chance to get some of your money back
I was gratified to find that this arbitration process existed after my nightmare trying to deal with Ryanair to resolve a dispute that arose from their mistake and non acceptance of it. The arbitration process was a bit laborious and I found that my patience wore thin throughout each stage, but after 4 months of submitting information and waiting, waiting and more waiting I was at least successful in getting half of our money back. I still feel aggrieved that my claim was not thoroughly reviewed by their ‘highly skilled and experienced’ adjudicator who had clearly not fully read or understood what I was trying to reclaim costs for, but at least this service does offer some hope to anyone experiencing bad treatment from an Airline. I would also warn anyone reading this review to be very careful in any dealings you have with Ryanair as they blatantly ignored their mistake and dragged their heels throughout the appeal process.
27 avril 2026
Avis spontané
Réponse de AviationADR
Thank you for taking the time to share your experience. We’re pleased to hear that we were able to help bring your case to a resolution after what sounds like a very frustrating situation.
We’re sorry to hear that you found parts of the process lengthy and that you felt your claim wasn’t fully understood. We appreciate how important it is for customers to feel their case has been carefully reviewed, and your feedback is valuable in helping us improve both our processes and communication.
ADR can sometimes take time due to the need to gather and assess evidence thoroughly, but we understand how the waiting can feel.
Thank you again for your feedback - it’s really helpful in highlighting where we can do better.
First class service from start to finish
The ADR have been excellent since I contacted them about my claim commitment to me and communication has been second to none I would definitely recommend the ADR to anyone making valid claims
Thank uou so much
Mr Lawrence Dobie
28 avril 2026
Avis spontané
Réponse de AviationADR
Hi Lawrence,
Thank you for your kind words. We’re delighted to hear that we were able to assist in resolving your case.
Providing a clear and effective service is very important to us, so your feedback is greatly appreciated.
Excellent service
So grateful to Aviation ADR for their swift resolution to our compensation claim. We were totally dismissed by Easy Jet and would not have received a penny. By putting our trust in the dispute resolution process we received exactly what we knew we were entitled too.
28 avril 2026
Avis spontané
Réponse de AviationADR
Thank you for taking the time to share your experience. We’re really pleased to hear that we were able to help bring your case to a resolution after what sounds like a very frustrating situation.
It’s great to know that our process was effective for you. Your feedback means a lot to us, and we’re glad we could assist.
simple forms and easy to use
simple forms and easy to use. I didn't even know about this service until I used chat gpt. A service that every airport needs to advertise to use for customers that have had a problem with airlines. This is true 'power to the people' stuff. Thank you for your service.
6 décembre 2025
Avis spontané
Réponse de AviationADR
Thank you for your kind words. We’re delighted to hear that we were able to assist you.
Providing a clear and effective service is very important to us, so your feedback is greatly appreciated.
Help with refund for delayed flight
Help with refund for delayed flight. We would not have got the refund without your help. The process was straightforward and we were updated at each stage.
27 avril 2026
Avis spontané
Réponse de AviationADR
Thank you for your kind feedback. We’re really pleased to hear that you found the process straightforward and that you felt kept informed throughout each stage - and that we could help you secure your refund following the disruption to your flight!
Thank you for taking the time to share your experience - it’s much appreciated.
Simple and easy to deal with.
27 avril 2026
Avis spontané
Réponse de AviationADR
Thank you for your kind words. We appreciate you taking the time to share your experience with us!
Excellent service – successfully resolved my case
I had a very positive experience with AviationADR. They handled my case professionally and efficiently, and helped me successfully resolve an unfair charge from Ryanair.
Throughout the process, communication was clear and transparent, and I always felt that my case was being taken seriously. Thanks to their support, I was able to receive a full refund.
I highly recommend AviationADR to anyone facing issues with an airline.
24 avril 2026
Avis spontané
Réponse de AviationADR
Hi Hadi,
Thank you for your kind words. We’re delighted to hear that we were able to assist in resolving your case.
Providing a clear and effective service is very important to us, so your feedback is greatly appreciated.
Very grateful to the Aviation ADR
The Aviation ADR is brilliant! We would never have managed to get compensation from AirFrance without it. After raising the initial claim with Air France and complete denial that they owed us compensation, I quickly raised the case on the ADR's website. It took about 3.5 months from start to finish which isn't bad compared to nothing at all without the ADR's help.
Their website has definitely improved - we asked for their help a few years back as well and it wasn't quite as straight forward so you can tell they put some thoughts into improving the customer experience.
It's now really easy to add all the receipts and proofs to support the claim and some of the info are automatically filled in when you add the flights numbers and so on, is quite well structured and we got notifications each time an update was added onto the case portal which was great.
In a perfect world we shouldn't have to need to ADR at all and the airline should fulfill their obligations towards their customers.
But we are not in a perfect world, and the ADR got us the compensation we were owed that the airline pretended we were not entitled to. We are very grateful for their help.
24 avril 2026
Avis spontané
Réponse de AviationADR
Hi Steph,
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that you found the process clear, well-structured, and that the updates helped keep you informed throughout your case.
It’s also great to hear that you found the improvements to the portal helpful and easier to use compared to your previous experience. We’re always working to make the process as straightforward as possible for consumers.
We’re glad AviationADR was able to help you reach a resolution in your case with the airline, and we appreciate you sharing your experience.
Thank you again for your kind words and feedback - it’s much appreciated.
No support for passengers
No support for passengers. All support is for airlines.
24 avril 2026
Avis spontané
Réponse de AviationADR
Thank you for sharing your feedback. We’re sorry to hear that you feel this way about your experience with us. We take concerns about impartiality very seriously.
We want to reassure you that our decisions are made independently & based on the evidence provided by all parties, in line with the relevant regulations and guidelines. We do not favour one side over another.
Delayed Flight claim
Fairly easy to use web site, I was worried that the claim would not be a balanced review but that was not the case and my claim, which had been rejected for delayed flight had the right outcome even though it took several months to secure.
15 septembre 2025
Avis spontané
Réponse de AviationADR
Hi Neil,
Thank you for your feedback. We’re pleased to hear that we were able to help resolve your case and provide a positive experience.
We appreciate you taking the time to share this.
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