Baby & Co Avis 

We visited Baby & Co in January to decide on a travel system after researching many options online. Although we initially planned to purchase from a large chain, we chose to support a smaller, local business after our visit.

We placed our order in February, with a quoted delivery time of 10–14 working days. When this timeframe passed, we contacted the store and were informed of a delay, with stock expected to reach the supplier on 9th April. However, when we followed up again on that date, we were told it had been pushed back further to 29th April, after which delivery would then be arranged.

With our due date fast approaching, and needing the car seat to bring our baby home from the hospital, the ongoing uncertainty and repeated delays left us with no choice but to cancel the order.

At no point were we proactively informed of these delays, nor were we offered an apology. This level of communication and service has been extremely disappointing.

We have since ordered the same item from another company, with delivery scheduled for the next day!!

Ordered a new car seat and it arrived 24 hours later. Super fast delivery

We chose the Maxi-Cosi Minla highchair from Baby and Co after comparing a few options and we’re so glad we did. It’s really versatile and grows with your little one, which makes it feel like great value. Checkout was straightforward and delivery was prompt. Everything arrived safely and we’ve been very impressed with both the product and the overall experience.

Can't fault the quality, the price or the speed the pram was delivered
The only thing I need to complain about is the delivery, the DPD driver did not knock on my door he just dumped it in the rsin and left it

Bay seat was bought for a gift, expectant Mother and Father over the moon with it. Fast delivery, excellent product - 5 Star Recommended

The product I ordered arrived no issues, unfortunately extremely long delivery time from what is originally stated. Had no updates until I had to chase it up via email.

Excellent customer service as always. Really quick with replying to emails as well. Staff in store were extremely friendly.

Ordered a wheelybug it was simple and it arrived quickly. It’s cute, well made, and our little one loves riding it around the house. Smooth purchase experience and I would happily shop with Baby and Co again.

Straight forward purchasing, relatively speedy delivery, given the size of the order (2 car seats), and certainly within the lead time stated on the website. I’m always pleased to support small businesses and in this case they came out cheaper as well, so everyone’s a winner!

It was a great experience as I was looking for two car seats for my granddaughters the experience was great as was easy to order and amazing delivery will recommend to my friends and family

I placed an order for car seats and a stroller on the 27th February. The website states standard delivery is 7–11 working days, but one of my items was marked “available for immediate dispatch”.

However, it wasn’t clear when I ordered that my items were not actually in stock and that the order could not be dispatched until they arrived with the retailer. After contacting customer service for an update after hearing nothing, I was told they were still waiting for the stock to arrive. The total wait will be close to three weeks.

Customer service did respond and offered a refund, which I appreciate. However, there was no acknowledgement or apology for the inconvenience.

My main concern is the lack of clarity around stock availability when ordering. If items are not in stock or will take longer to dispatch, this should be made clearer so customers can make an informed decision before purchasing.

I emailed on two occasions and Debbie was very helpful, replied to emails fast and explained throughly. Would order from again. Product arrived in perfect condition also.

Super happy with product and delivery from
Baby and Co, offered at a very competitive price and with me in 2 days, so can only give 100% for the service provided, Bravo!!

Really pleased with the Mountain Buggy baby carrier from Baby and Co. Ordering was easy and it arrived quite quickly. Nice smooth purchase experience and I’d buy from Baby and Co again.

My order is on its way but I've received excellent communication with baby&co. They rang me when the stock came in to let me know when it would be dispatched. I had a lovely chat with a member of staff prior to this when she realised there would be a delay in them receiving the stock. Just lovely customer service.
Very much looking forward to the delivery of our new axkid minikid 4 max for our almost 5yr old to keep him safe in the car for as long as possible!

I ordered a high chair which I needed within 1.5 business days. The item was dispatched very quickly and was delivered the day before I needed it! Great and friendly customer service.

A bit slow on communication and I had to prompt them on delivery but must say I got a reply almost right away! Big call out for Hayley who was super helpful.

I purchased a car seat that they claimed would be available in 7-10 working days.
No confirmation email, no way of tracking the progress of your order. I sent an email and they said my car seat was to be delivred at the end of this week and that Dpd would send me an email. It's Friday, and my inbox is still empty.
I am going away next Thursday which means if I don't get my car seat by that time I will have to hand hold my baby and I have an injured wrist. Not to mention the inconvenience! We have to take a flight and .ight not even be able to get a taxi as things stand! Horrible experience so far, not taking into account the struggles of parents AT ALL.
Update: Noone answers their phone, so I asked for a refund via email. No answer so far, I have had to purchase the same car seat again (not with them).

Was meant to come in January didn’t come until March.
Had to email and find out for my self why it was taking so long there was no communication from yourselves even though you knew it would be delayed.

I’m really happy with my purchases. The items arrived on time and I received regular updates about the delivery. Great service and a smooth experience overall.