Back Care Solutions Avis 

A work chair was ordered as I have problems with my back. Arrived very quickly the person who delivered the chair show me what each lever did. I now feel a lot more comfortable and thank you all for your excellent service.

Update (June 2026)

This review was originally posted on 6 May 2026.

Shortly afterwards, Back Care Solutions reported the review to Trustpilot, resulting in the review being temporarily hidden while Trustpilot carried out its assessment.

On 24 May 2026, Trustpilot confirmed that the review had been assessed and reinstated.

I have updated this review to reflect the full chronology.

I also note that Back Care Solutions publicly stated that they had provided a resolution to my complaint. While they did provide a formal complaint response, I remained dissatisfied with the outcome and there remained a material disagreement regarding whether the substantive issues I raised had been adequately addressed.

For clarity, this review reflects my honestly held opinion based on contemporaneous correspondence and events at the time. Back Care Solutions' complaint response acknowledged matters including frustration, uncertainty, inconvenience, stock availability issues, and difficulties surrounding my request to pause and reconsider the order.

While staff were polite and professional in their communications, I found the overall process unnecessarily stressful, difficult to navigate, and below the standard I expected from a company supplying disability and workplace-adjustment equipment.

My concerns relate not to the conduct of individual staff members, but to the overall customer experience and the way the matter was handled. As matters currently stand, I remain dissatisfied with the outcome.

***
Original review

One star.

This turned into a far more stressful and drawn out experience than it ever needed to be.

I had a credit note with Back Care Solutions and the process around actually using it was confusing from the start. The credit was not visible through any normal online account system and everything had to be handled manually over email. I later discovered the credit had apparently expired, despite that never being particularly clear or obvious to me in practice. It was eventually reinstated, but by that point the whole process already felt messy and pressured.

Before placing the order, I specifically checked stock availability, delivery details, product information and charges because I wanted to avoid problems later on. Despite that, multiple items I selected then turned out to be unavailable or possibly discontinued anyway. This meant repeatedly having to rethink the order and choose alternatives after already trying to verify everything in advance.

The worst part was when I asked to pause the order after one of the key items became unavailable. The item mattered because it related directly to my posture issues and neurodivergent conditions, and I simply wanted time to reconsider what equipment was actually suitable for my needs.

Instead, I was left with the impression that delaying the order or placing it on hold could result in the reinstated credit being lost and the remaining order needing to be paid for separately. That created unnecessary pressure at the exact moment I needed time to properly reassess things.

To their credit, the staff I dealt with were polite and later acknowledged the frustration, uncertainty and inconvenience caused throughout the process. However, for a company selling disability and workplace adjustment equipment, including through Access to Work-related routes, I expected a much smoother, clearer and more accessible experience than this.

Overall, the process felt disorganised, unnecessarily stressful and much harder to navigate than it should have been.

I had a desk uplifted as I did not require it any longer.
The person who came to uplift the desk was very good, he called to inform me when he would arrive. He came into my flat and dismantled the desk with no concerns. The guy was very polite, chatty and made me feel comfortable in his company.

I found the assessment very helpful and informative. I felt very validated, and he thoroughly explained why I struggle on the chairs in the office, and a way we can move forward.

Excellent product , arrived on time, thank you

Great product amazing support and after care provided by Ian

The delivery drivers/installers were prompt and friendly. Installation was extremely quick and time was taken to explain how the equipment worked as well as making sure it actually did work!
Fast, effective, friendly service

Service has been great throughout – with the amount of communications, amount of information communicated. I appreciated the manuals and guidelines. The delivery was smooth, the delivery person (sorry I can’t remember his name) was calm and clear and made sure I understood everything about how to adjust the chair.

quick , informative and smooth from order & delivery to the actual set up. Was really happy and surprised at how quick this was all done.

I recently had an assessment with Ellie, she was such a lovely person, she listened to my worries and concerns and made feel like a real person and not a number.
She advised the next steps and what she was going to do and took pictures of my current set up
I was really happy with how it went

Fast delivery. Great quality product.

Outstanding Customer Service from the assessment to the set up of my work station.
First Class all the way

The specialist that cam out to do a chair assessment for a member of my team was extremely knowledgeable and helpful

Thorough, clear information, expertise in back support, would use again!

Provided what was recommended.
Arrived on the date given.
Once the chair was delivered, everything I needed to know about the chair was explained to me thouroughly.

The product and the service were excellent.

Delivery was swift and communication was great.
who would have thought that a simple chair can put such a huge smile on your face!!!

Lovely personal experience. The right questions about setup were asked, and all packaging was cleared and taken away.

Absolutely amazing service from Back Care solutions...well worth 5 stars plus more . The quality of there products are fabulous...thank you Tracey xxx