Good product but I get automatic orders I don’t want or need. I get surprised when a notice arrives that an expensive auto-order has been processed. Your notification system doesn’t seem to be very ro... Voir plus
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The packaging sometimes makes the meat look thicker than it really is, for example several steaks were folded in the package and when thawed, they were very thin. The steaks look slightly bro... Voir plus
L'entreprise a répondu
We have a family that loves to grill on the weekends so we decided to try Backyard Butchers after hearing about them. The ordering process was straightforward and the meat was well packaged for delive... Voir plus
L'entreprise a répondu
Backyard Butchers provides a quality product at a fair price. Their meat is delicious and better than what you find in most stores. Also, their customer service is top notch. Any issues or concerns... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Backyard Butchers is a premium American meat company built around one simple idea: great meat should be accessible, convenient, and worth stocking your freezer for. We source high-quality beef, chicken, pork, and seafood and deliver it directly to your door, giving families an easier way to buy the meat they love without relying on expensive grocery store trips. We believe meat should be more than just another item on the dinner table. It should be something you can feel good about serving your family. That is why Backyard Butchers focuses on quality sourcing, great taste, generous portions, and exceptional value. Our products are carefully selected to deliver the quality you would expect from a trusted local butcher, while our direct-to-consumer model allows us to offer that quality at a better value.
Coordonnées de contact
Etats-Unis
- www.backyardbutchers.com
3,3
Moyen
253 avis
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Réponse de Backyard Butchers
Hey Rhonda, My name is Kristin and I am a part of the Customer Experience Team. Thank you for the great feedback and for being a part of the family! ❤️😁
The quality of the meat could be…
The quality of the meat could be better. our ribeyes were thin and tasteless.
4 juillet 2026
Réponse de Backyard Butchers
Hey Rich, My name is Kristin and I am a part of the Customer Experience Team. Thank you for your feedback. We truly appreciate you taking the time to share your experience, as it helps us continue to improve. May I ask how the other items you purchased have been?
Réponse de Backyard Butchers
Hey Sam, My name is Kristin and I am a part of the Customer Experience Team. Thank you for sharing your feedback. We're grateful to have you as part of our family.
Does not look and taste like your…
Does not look and taste like your website, steaks are paper thin so it takes a couple minutes each side to cook for rare. If you don’t eat them right off the grill they get tough. I can get better meat at Walmart or the little local market. Is not worth $600. You ripped me off once and it won’t happen again.
3 juillet 2026
Réponse de Backyard Butchers
Hi,
My name is Jenna, and I’m part of the Customer Experience Team. I’m sorry to hear that the products did not meet your expectations.
We appreciate you taking the time to share your honest feedback regarding the size, quality, and value of the steaks. Your comments are important to us, and I'll be sure to share them with our team for review.
Best regards,
Jenna
Customer Experience Team
Non-meat ingredients not disclosed upfront--very misleading
Update: I'm upping by one star because the refund process was handled very smoothly. Still a cost to my time, however, as I needed to drive some distance to a popup sale to return the meat. To be fair, though, I was offered a free box of hamburgers (with no injected solution) as compensation. The sales guy indicated that the regular online meat boxes do *not* contain the additives that were the deal killer for my family. My question to BYB in that case is, Why put your worst foot forward?
Original review:
Something that’s very important for people to know: the steaks Backyard Butcher sells have been injected with a solution containing: “Up to 19% solution of water, contains 2% less (sic) of rice starch, salt, natural flavors, natural flavoring, enzyme concentrate (salt, dextrose, maltodextrin, bromelain, spice extractives). Tenderized with Bromelain.”
This information is on the label in small print, but nowhere on the website, and the salesperson (we bought at a popup sale) does not draw your attention to the fine print in the ingredients. We had a closer look a few days later when we were about to try grilling some of the meat, and were appalled.
In our case, the likely presence of MSG (“natural flavors”, “natural flavoring”) in the injected fluid is enough to kill the deal, as we have more than one person allergic to MSG in our family. (Not that we want to consume the other components listed, either—when a company says ‘100% American Beef’ it should mean that it’s 100% beef!)
Backyard Butchers should disclose this practice upfront, rather than requiring someone to actually read the fine print or read through all the 1-star reviews on TrustPilot to find out. No idea of the quality of the steaks, as we will not be eating any, but I can’t believe that injecting this solution would improve the meat. Backyard Butchers states that they do accept returns, so we have contacted them for a refund. If that process goes smoothly, they will win back a few points, and I will update this review to reflect that.
4 juillet 2026
Avis spontané
Réponse de Backyard Butchers
Hi Eric,
Thank you for taking the time to share your feedback, we’re really sorry to hear that your experience didn’t meet expectations. That’s never the experience we want for our customers. We’d truly appreciate the opportunity to make this right. If you’re open to it, please reach out to us at hello@backyardbutchers.com with your order details so we can take a closer look and work toward a resolution.
We take feedback like this seriously and are always looking for ways to improve both our product and customer experience.
Thank you again for bringing this to our attention.
— Backyard Butchers Team
Their meat was nice and tender and very…
Their meat was nice and tender and very juicy not dry like alot of other beef I have brought from the grocery stores. Highly recommend trying the meat yourself
10 juillet 2026
Avis spontané
Réponse de Backyard Butchers
Hi Trustpilot,
Thank you for the great review! We’re so happy to hear you enjoyed our cuts, quality is something we take a lot of pride in.
Whenever you’re ready to restock, you can find all of our options online at backyardbutchers.com.
We appreciate your support!
— Backyard Butchers Team
Got 20 ribeyes-very thin-very…
Got 20 ribeyes-very thin-very disappointed. The guy tried to sell us very expensive packages. As we were paying he wanted a tip and made it very uncomfortable to give him one. I would never purchase from them again. Omaha Steak Company is far better and far more professional.
10 juillet 2026
Avis spontané
Réponse de Backyard Butchers
Hi Trustpilot,
Thank you for taking the time to share your feedback, we’re really sorry to hear that your experience didn’t meet expectations. That’s never the experience we want for our customers. We’d truly appreciate the opportunity to make this right. If you’re open to it, please reach out to us at hello@backyardbutchers.com with your order details so we can take a closer look and work toward a resolution.
We take feedback like this seriously and are always looking for ways to improve both our product and customer experience.
Thank you again for bringing this to our attention.
— Backyard Butchers Team
Your prime rim are very thin l was not…
Your prime rim are very thin l was not happy with it would not buy it again
26 juin 2026
Réponse de Backyard Butchers
Hi Avon,
Thank you for taking the time to share your feedback, we’re really sorry to hear that your experience didn’t meet expectations. That’s never the experience we want for our customers. We’d truly appreciate the opportunity to make this right. If you’re open to it, please reach out to us at hello@backyardbutchers.com with your order details so we can take a closer look and work toward a resolution.
We take feedback like this seriously and are always looking for ways to improve both our product and customer experience.
Thank you again for bringing this to our attention.
— Backyard Butchers Team
Good flavor ribeye
When I was able to get to your butcher, things were great. Very informative. Answered all my questions. Also informed me of my senior discount or the other choice. Very polite. Carried my boxes to my truck. The ribeyes were thin, good flavor.
3 juillet 2026
Réponse de Backyard Butchers
Hey Vickie! My name is Kristin, and I'm part of the Customer Experience Team. Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience, and we're so happy to hear you enjoyed your order. We look forward to serving you again soon!
The salesman
3 juillet 2026
Réponse de Backyard Butchers
Hey Kim, My name is Kristin and I am a part of the Customer Experience Team. We love hearing your feedback! Thank you so much for your wonderful review. We truly appreciate your support and look forward to seeing you again soon!
This company is awesome
This company is awesome, very reliable, great products & respond quickly to any problems! Love the steaks we just had!!
1 juillet 2026
Réponse de Backyard Butchers
Hi Judy,
Thank you for the great review! We’re so happy to hear you enjoyed our cuts, quality is something we take a lot of pride in. Whenever you’re ready to restock, you can find all of our options online at backyardbutchers.com.
We appreciate your support!
— Backyard Butchers Team
Purchased at a pop-up event mid-late…
Purchased at a pop-up event mid-late June. We chose 2 beef boxes and got the ribeyes "free". Tonight we BBQ'd 2 filets and 2 ribeyes. The first time we BBQ'd we were not impressed. Tonight extremely disappointed. The meat is clearly injected with water or something. Our Filets were mushy, and I mean mushy. Had a chalky/paste texture. Extremely frustrated, $350ish absolutely wasted.
21 juin 2026
Avis spontané
Réponse de Backyard Butchers
Hi Kayla,
Thank you for taking the time to share your feedback, we’re really sorry to hear that your experience didn’t meet expectations. That’s never the experience we want for our customers. We’d truly appreciate the opportunity to make this right. If you’re open to it, please reach out to us at hello@backyardbutchers.com with your order details so we can take a closer look and work toward a resolution.
We take feedback like this seriously and are always looking for ways to improve both our product and customer experience.
Thank you again for bringing this to our attention.
— Backyard Butchers Team
Responded to questions quickly
Responded to questions quickly. Shipped almost immediately. Order arrived right on time.
2 juillet 2026
Réponse de Backyard Butchers
Hi Kristie,
Thank you for the great review! We’re so happy to hear about your experience. Whenever you’re ready to restock, you can find all of our options online at backyardbutchers.com.
We appreciate your support!
— Backyard Butchers Team
Réponse de Backyard Butchers
Hi Lorie we sincerely apologize for your frustration and disappointment, this is no the experience we strive for our customers. Would you mind sharing where and when you purchased. as well as anything else you tried and what you thought about those products?
Bad service and steaks …
Got an order from you guys was supposed to receive a call about a refund never received. My call. Was supposed to receive another call. Never received that nor a refund completely disappointed the food was terrible.
29 juin 2026
Réponse de Backyard Butchers
Hi Sarah,
Thank you for taking the time to share your feedback, we’re really sorry to hear that your experience didn’t meet expectations. That’s never the experience we want for our customers. We’d truly appreciate the opportunity to make this right. If you’re open to it, please reach out to us at hello@backyardbutchers.com with your order details so we can take a closer look and work toward a resolution.
We take feedback like this seriously and are always looking for ways to improve both our product and customer experience.
Thank you again for bringing this to our attention.
— Backyard Butchers Team
The quality of the steak was not that…
The quality of the steak was not that great , I would prefer from now on just buying from your local butcher or farmer
30 juin 2026
Réponse de Backyard Butchers
Hi Mark, my name is Chloe and I’m part of the Customer Experience Team. I’m really sorry to hear you haven’t had the best experience with us so far not to worry, I’m here to help!
To get this resolved as quickly as possible, please click the link below and complete our Product Inquiry Form. Providing as much detail as you can will help us assist you faster: https://www.backyardbutchers.com/pages/product-inquiry-form
Once you submit the form, our team will be notified right away, and you’ll receive a response within 24 hours. Just be sure to click the red “Submit” button at the end, if you see a “Thank you” message, your request has been successfully submitted.
Please note: For EBT refunds, we need the exact date, amount and receipt that was used on the EBT card. Refunds can take up to 90 days to process per state regulations.
If you have any questions or run into any issues filling it out, please don’t hesitate to reach back out I’ll be happy to help.
I'm cheap and tried the other steak…
I'm cheap and tried the other steak packs. Spent $300. I hate myself. Total garbage meat. I hate myself.
21 juin 2026
Avis spontané
Réponse de Backyard Butchers
Hi Scott,
Thank you for taking the time to share your feedback, we’re really sorry to hear that your experience didn’t meet expectations. That’s never the experience we want for our customers. We’d truly appreciate the opportunity to make this right. If you’re open to it, please reach out to us at hello@backyardbutchers.com with your order details so we can take a closer look and work toward a resolution.
We take feedback like this seriously and are always looking for ways to improve both our product and customer experience.
Thank you again for bringing this to our attention.
— Backyard Butchers Team
On their monthly Prescription program
On their monthly Prescription program, the beef and pork have been wonderful. Portions are perfect for my wife and I highly recommend it.
29 juin 2026
Réponse de Backyard Butchers
Hey, Dell!
Thanks so much for sharing your experience your feedback helps us grow and serve you better. We’d really appreciate it if you could leave a quick review on Google. It only takes a minute, and it means a lot to our team https://g.page/r/CUAE5Tb9Xoi9EAg/review!
Thank you again for your support!
Best, Chloe, from Backyard Butchers.
There is lots of meat still have some…
There is lots of meat still have some left over from last order . Going to be fat this summer
29 juin 2026
Réponse de Backyard Butchers
Hi Eric,
Thank you for the great review! We’re so happy to hear you enjoyed our cuts, quality is something we take a lot of pride in.
Whenever you’re ready to restock, you can find all of our options online at backyardbutchers.com: http://backyardbutchers.com .
We appreciate your support!
— Backyard Butchers Team
Réponse de Backyard Butchers
Hey, Scott!
Thanks so much for sharing your experience your feedback helps us grow and serve you better. We’d really appreciate it if you could leave a quick review on Google. It only takes a minute, and it means a lot to our team https://g.page/r/CUAE5Tb9Xoi9EAg/review!
Thank you again for your support!
Best, Carla
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