Absolutely excellent support both during setup and when I occasionally ran into strange problems. They always responded rapidly to my emails and were able to resolve issues in minutes. I'd previo... Voir plus
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Lisez les avis des autres
I bought a 21 GB Telkomsel eSIM from Balisim for my trip to Bali. The eSIM was delivered by email, and the registration and activation steps were clearly explained. I also received a confirmation... Voir plus
L'entreprise a répondu
Good service, but since you don't work at night.. we need to plan little early to buy the sim. And also after some days, normal calling couldn't work ... not sure that would be temporary issue or what... Voir plus
L'entreprise a répondu
The instructions were very clear from the beginning. Buying, esim set up and configuration was very simple. Some got automatically activated when we reached Bali. No network issues in bali what so ev... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Balisim offers travelers the ultimate solution for staying connected in Bali and across Indonesia. Specializing in Telkomsel eSIMs, Balisim ensures seamless internet access from the moment you land, making it easy to navigate, share your experiences, and stay in touch with loved ones. With fast and reliable coverage, Telkomsel is the leading provider in Indonesia, even in remote locations. Skip the hassle of searching for local SIM cards or dealing with unreliable Wi-Fi. Balisim’s eSIM is easy to activate before your trip, saving you time and effort. Whether you're exploring Bali’s beautiful beaches, venturing into lush jungles, or discovering cultural treasures, Balisim provides uninterrupted connectivity to enhance your travel experience. Designed with convenience in mind, Balisim’s plans are affordable and flexible, catering to various data needs. Enjoy peace of mind knowing you’re backed by exceptional customer support to guide you every step of the way. Balisim is perfect for digital nomads, adventure seekers, and casual travelers alike, providing the tools to make every moment in Indonesia more connected and memorable. Experience the freedom of reliable internet with Balisim and focus on creating lasting memories during your journey.
Coordonnées de contact
Kuta, Badung, Indonésie
- support@balisim.com
- www.balisim.com
4,7
Excellent
194 avis
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Problem on my side fixed by them. All working
I had issues with my phone mixing the registered Imei and the one it wanted to use. The support helped me quick and fast via WhatsApp and now I'm connected.
11 avril 2026
Réponse de Balisim
Thank you for sharing your experience! Phone settings and IMEI registrations can definitely get a bit technical, but that’s exactly what our WhatsApp support is here for. We’re so glad we could help you troubleshoot that mix-up and get you connected quickly. Enjoy your trip!
The service and support was excellent…
The service and support was excellent even in a very complicated situation. I'm very thankful!
23 mars 2026
Réponse de Balisim
Thank you so much! We know that travel doesn't always go according to plan, so we take pride in being there for our customers during those complicated situations. We are so glad we could help you get sorted. You are very welcome, and we wish you a smooth journey ahead!
Réponse de Balisim
Thank you so much! We heard you loud and clear—and we’re thrilled you enjoyed our customer support! 🌴 Our team is always here to make sure your connection is the last thing you have to worry about. Enjoy Bali!
Réponse de Balisim
Thank you! We love hearing that you stayed connected even in the remote areas. 🌋 Whether you're on a beach in Uluwatu or trekking in North Bali, our goal is to provide that wide network coverage you can count on. Happy exploring!
Enter Codes
It was a bit confusing to follow the path in the software to choice the numbers/codes to put in the fields.
It might be easier in the Bali sim shop.
But I appreciated the offer and it worked very well.( booked in Germany in advance).
Thanks
29 mars 2026
Réponse de Balisim
Thank you for your honest feedback! We appreciate you booking with us all the way from Germany. 🇩🇪
We understand that navigating the software settings and entering codes can be a bit confusing at first. We are constantly working to make our digital guides even clearer to bridge that gap between a physical shop experience and the convenience of an eSIM.
We are so glad that, despite the initial setup, everything worked very well for you! Having your connection sorted before you even leave home is a huge time-saver. Thank you for choosing Balisim.com and enjoy your stay!
Great experience with Balisim
Great experience with Balisim. The eSIM was ready with just a few documents upload. By the time I reached Bali, my sim was active so I could make calls n book my cab. The package was sufficient for my trip. Definitely recommended.
31 mars 2026
Réponse de Balisim
Thank you! We are so glad we could help you hit the ground running. Being able to book your cab and make calls the moment you land is exactly why we do what we do. It makes those first few minutes in Bali so much more relaxed. Enjoy your stay!
Réponse de Balisim
Thank you! We truly appreciate the recommendation. Our goal is to provide consistent, good service to every traveler who visits Bali. We’re glad we could help you stay connected!
Amazing experience
Amazing experience
The team was very responsive and on point. Didn't let me stress about it at all. They were helping me out and were in constant contact to sort any issues I had.
29 mars 2026
Réponse de Balisim
Thank you so much! We know that traveling to a new country can be overwhelming, so our goal is to make sure you never have to stress about your connection. We're thrilled our team could be there for you every step of the way. Enjoy every "amazing" moment in Bali!
Great people to deal with and very…
Great people to deal with and very helpful. Prices are great from them . Would recommend them to all
4 avril 2026
Réponse de Balisim
Thank you so much! It was a pleasure helping you. We truly believe that great prices should always come with great people to back them up. We really appreciate the recommendation to other travelers. Enjoy Bali!
Réponse de Balisim
Thank you! We’re thrilled you enjoyed the great network and coverage. We know how important it is to stay connected while exploring, so we’re glad we could make that happen for you. Thanks for the recommendation!
good reception
The activation process was a bit of a hassle, but in the end everything worked out, and I was the only one in our group who had decent reception in Raja Ampat.
29 mars 2026
Réponse de Balisim
We appreciate and thank you for your honest feedback!
We completely understand the hassle regarding the activation process. If we could make it a one-click process, we would do it for sure! However, we must follow Indonesian government regulations to ensure the safety and security of all SIM cards used in the country.
That said, we are so glad the effort paid off! Being the only one in the group with reception in Raja Ampat is the ultimate win!
We specifically use the Telkomsel network for exactly that reason—to keep our travelers connected even in the most remote paradise. Thank you for choosing Balisim.com!
Réponse de Balisim
Thank you! We’re glad that once you were through the setup, everything was easy to use. We know those first few minutes of getting connected in a new country are the most important, and we're happy we could provide a smooth experience for the rest of your trip!
Best sim provider
29 mars 2026
Réponse de Balisim
Thank you so much! We are honored to be called the best SIM provider for your Bali trip. We work hard to keep our travelers connected with the best speeds and support. Enjoy your stay on the island!
Best service.
29 mars 2026
Réponse de Balisim
Thank you so much! 🌴 We strive to provide the best service in Bali, so hearing this makes our day. We hope you’re having an incredible time on the island!
Great eSim for tourists , who travel to all parts of Indonesia - including Raja Ampat
Easy to Install on your Mobile Phone, great Support, If you have Questions and connects you even in remote places of Indonesia Like Raja Impat. Thank you Telkomsel 👍🏼🙏🏼
19 mars 2026
Réponse de Balisim
We appreciate the fantastic feedback! We specifically choose the Telkomsel network because it offers the best coverage in remote places like Raja Ampat. It’s great to know you found the installation easy and our support helpful. Thank you for choosing Balisim.com for your Indonesia adventure!
Service and network
17 mars 2026
Réponse de Balisim
Thank you! We believe that a reliable network is only as good as the customer service that supports it. We're so glad we could deliver on both for your Bali trip. Enjoy your stay!
Réponse de Balisim
Thank you so much! ❤️ We are thrilled to be the "Best" part of your Bali connection. It was a pleasure helping you, and we hope you have a magical time on the island!
Smooth!
Everything went really really smooth. I oversaw a mail in my spam folder and needed help with the activation and per WhatsApp I directly got help. I can highly recommend it.
12 mars 2026
Réponse de Balisim
Thank you so much! We know those sneaky spam folders can be a pain, but we’re so glad you reached out to us on WhatsApp. Helping you get connected "really really smooth" is exactly why we’re here. Enjoy every moment of your Bali trip!
Trustable service
Everything was good from start of installation. Sim got activated immediately on landing. Had no issues with telkomsel network. definitely recommend
12 mars 2026
Réponse de Balisim
We truly appreciate the recommendation! We partner with Telkomsel precisely because they offer the best network coverage in Indonesia. It’s great to know your activation was seamless from the moment you touched down. Thank you for choosing Balisim.com!
Réponse de Balisim
Thank you for the 5-star rating! We’re happy to hear you had a good experience with Balisim.com. Have a wonderful time exploring the island!
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