Ballymore Avis 

Pretty good experience buying a property from Ballymore. Thank you Jack for helping us out along the way and facilitating the completion of our purchase. At times it did feel quite rushed which wasn’t always great as first time buyers because we wanted some time to read through contracts and documents provided so, that could have been better. However, once the completion was done it was very smooth and the team were very welcoming. Special shout out to Emily Donoghue who was great in communicating with us from that point forward and was extremely welcoming and helpful in answering any questions we had during the home demo and otherwise. We really loved the added touch of gifts upon our arrival into the property as official owners.

The Completion Team were incredibly helpful throughout the process. Tonya has been constantly offering to help with anything and making sure of everything in place in a timely manner. Thank you so much for your great help! You’ve made my dream home come true!

Tonya has been incredibly caring, supportive, and approachable, which made our home-moving process much less stressful. She has never turned us down and always finds a way to help us in any situation. We cannot thank her enough for her outstanding customer support. Thank you, Tonya! You are truly the most valuable asset to the Ballymore team.

We greatly appreciate Tonya’s assistance during the completion of our new flat purchase at Riverscape. All question & concerns were addressed promptly and with expertise. Would recommend!

This review is regarding the Ballymore Completions Team for Riverscape in London. I had nothing but good experiences with them. Emily Donoghue, in particular, was extremely helpful with correspondence by email and helped the whole process to run smoothly, including liaison with my agent. Also, Tonya France was very obliging when we visited in the summer. Thank you very much to both. Your hard work was much appreciated.

I've had a great deal of supports and care provided by the Team, especially by Tonya, which made the purchase and handover of my property a smooth procedure.

Just moved into a new property at Royal Wharf by Ballymore and I need to thank Salvatore on the sales team for his support and answering all my many questions AND Emily and her awesome Completions Team for all their efforts to enable the smoothest transition into my new home. A great place to live and an amazing supportive team at Ballymore ! Thank you all.

Great management and team who are willing to help in any situation.

I had the pleasure of working with Tonya for post-purchase completion services, and I must say, she exceeded all my expectations! From the very beginning, her professionalism, knowledge, and genuine care stood out. She made what could have been a complex process seamless and stress-free.

Tonya was not only efficient but also incredibly patient, taking the time to explain every step clearly.

Thank you, Tonya, for your outstanding work and for going above and beyond to make this experience so smooth.

Poor after sales management. Ineffective communication with landlords. Being referred for debt collection due to their own system failure to send email to collect management fee / ground rent. Not recommended for buy-to-let, especially overseas landlord.

Nora Jamal was amazing. She helped us with queries on the sale of our property

Always polite,responsive and communicated clearly in a complex matter.

She is a credit to the legal team at Ballymore and displayed all of the values one would wish in a legal professional.

I wish her all the best for the futurw

Overall good experience. Some parts were stressful due to government law changes which were out of everyone’s hands but Ballymore helped facilitate with the change.

AJ on the sale side was very helpful and
Emily on the completion side was very accommodating and helpful.

Thank you both and team,

Julian

This, ladies and gents, isn’t exactly about Ballymore but certainly about Joanne O'Donoghue.

To be more specific, it's Joanne O'Donoghue ATPI
Property Coordinator
Royal Wharf, London.
Management office

She deserves a 70K pay rise (on top of her salary) and a four-month holiday to Bali—full board, fully paid. She’s the only reason I’m leaving this review. Sort it out, Ballymore.

Best,
Karim.

Our purchase experience with Ballymore in Riverscape was excellent! As first time buyers, we appreciate the support from the team at all stages of the process.

Salvatore from sales team helped us make our reservation. He was friendly and honest, and helped us weigh our options, and make a decision on our home. He also walked us through all stages of the process.

Post exchange, Tonya from completions team was very warm and friendly. She accommodated our requests to visit the property flexibly, which allowed us to plan our move. Her support during handover was very kind and professional. Post move-in, we were able to promptly get set up using the instructions at handover time.

However, there seems to be some confusion at the Royal Wharf concierge about move-in processes for Riverscape residents vs Royal Wharf residents. The concierge didn't seem to know about the app based booking systems recommended by the move-in manager. Better alignment with the concierge will help create a smoother experience for residents.

Appalling treatment.
In august of this year, I came to the offices in support of a family member whom Ballymore have treated extensively poorly.
We were not allowed into the office instead Peter McCall hurled abuse at me as well as their cleaner, telling me to leave their offices and get out. This was because I was voicing the truth about keeping my family’s members deposit even though members of Ballymore staff said in audio conversations and via text messages the deposit could be used towards another property. Instead I was verbally abused in their offices in Canary Wharf and called stupid. They have on four occasions reported my review to trust pilot stating baseless claims when I have video evidence of there mistreatment that I have uploaded to Ballymore google reviews. As I believe trust pilot are protecting them by removing my honest review each time.

Ballymore offers remarkable properties, and the staff is quite helpful during the purchase process. Emily and Tonya, in particular, have been accommodating and attentive. However, there have been issues with structural concerns and significant service charge increases that potential buyers should consider. While the properties themselves are impressive, communication on certain maintenance problems could be improved.

I’m a bit late in writing this review as I completed on my property in August, but I had to make sure to acknowledge the amazing service I received from Tonya France. As a first time buyer in the UK, I had many questions and was concerned about being a bother. But Tonya always responded quickly and was able to answer all of my questions or knew where she could find the answers. She made me feel at ease many times during the process and was so friendly and understanding. Tonya made handing over my keys such a special moment and I feel lucky to have worked with someone like her.

Tonya was incredibly supportive throughout my move in process. She checked in regularly to make sure that I had all the support I needed and made me feel really well taken care of.

Tonya was great and the whole Ballymore team was really professional.

Following serious flooding over past 5 years from a slum rental in NPW and the refusal of the BAML staff to take action, there is now a serious structural failure in the roof of my flat. This block has been further compromised after repeated boiler explosions and unexplained fires from Megaflow boilers, the most recent being April 2024

A further major flood down from the flats above in October 2024 has caused further major damage ignored by Peter McCall

At 17/1/2025 Peter McCall has done nothing and the flood damage has spread to other floors in a gross display of negligence and incompetence

My experience living at Embassy Gardens under Ballymore’s management has been an endless ordeal of leaks, shoddy construction, and incompetent property management. What should have been a premium living experience has turned into a consistent nightmare, with problems that have plagued both my flat and those of other residents across the building.
The most persistent issue is the staggering amount of leaks. It seems every part of this building has had water problems at some point; leaks from bathrooms, faulty heating systems, and poorly connected pipes are rampant. You would think that after a few complaints, these issues would be addressed properly, but Ballymore’s solution has been to offer temporary, band-aid fixes that do nothing to solve the core problem. In fact, it feels like we are dealing with a new leak every few months. There’s no end in sight.
This is clearly the result of terrible construction choices. The building was put together with subpar materials and outdated systems, and the consequences are now catching up with us. The infrastructure, from disconnected pipes to other defective components, has been failing regularly. It’s hard to believe that a building marketed as “luxury” can’t even manage functional plumbing. After just nine years, many of the critical systems are already obsolete and unmaintainable. We are now forced to deal with expensive replacements and ongoing disruptions that make living here almost unbearable.
Ballymore’s response to these problems has been predictably poor. Management seems overwhelmed and incapable of addressing the root causes. Communication is almost non-existent; they’ll make vague promises, but follow through is rare, and any progress made is usually lost in the mess of staff turnover. You never know who is responsible or who to contact, and the blame is constantly being passed around.

It’s beyond frustrating to pay such high service charges while having to deal with leaks, outdated infrastructure, and an indifferent property management team. Embassy Gardens was supposed to represent modern, upscale living, but the reality is a constant struggle with a poorly built, badly managed property that is nowhere close to the standard Ballymore advertised.

If you’re considering Embassy Gardens or any Ballymore property, be prepared for relentless leaks, unresponsive management, and the disappointment of watching a supposedly “luxury” building fall apart in less than a decade.