Beauty-scent.co.uk Avis 

Prompt delivery

I wanted to cancel the order as was put off by many of the other negative reviews. Was slightly annoyed it could not be cancelled, but it was prompt delivery and item appeared as advertised and no issues which I was pleasantly surprised with

Would give zero stars if I could, shocking customer service. I ordered perfumes on 16.02.2026 and the courier lost the package when delivering. I have reached out multiple times both via telephone and emails, all you do is get fobbed off.

The call centre is based in South Africa and they can never manage to get the manager (lady named Victoria) based in the UK to initiate a refund.

I am now having to reclaim my money through my bank.

Only interested in taking money off you, avoid at all cost.

Great price and fast delivery xx

Terrible customer service
The item I ordered did not arrive, only an empty package was received. After half a dozen emails and in spite sending photos of what I received the matter has not been resolved. Neither Royal Mail or the seller is accepting responsibility The perfume was not cheap it cost £ 99.95 + postage.

Item arrived broken. Three times I've raised a compliant ticket to get rectified, three times I've submitted evidence to prove broken. Three times they've told they'll investigate and then closed the ticket.

Avoid.

Delivery time was fantastic but the product was disappointing for the price

Really happy with my 1st purchase
Packed really well everything arrived in good condition
Postage was soo quick, came next day even though it said 2 - 4 brilliant 👍🏼
All my perfumes were priced great, best price I've seen
many thanks
will shop with you again😊

sold a product that was not in stock, and delivered 1/2 items good communication when reported although refund had still not been issued

Really easy ordering process and fast delivery too!

If I could put no stars I really would.

This company is absolutely shocking. I ordered a man’s aftershave before Christmas. The delivery arrive quick and in time for Christmas - however the wrong item was sent. A woman’s gift set arrived costing less than my actual order. I sent an email to their customer service straight away showing that I have received the wrong item. They asked me to return the item that was sent in error and then they would send the correct item out. I heard nothing. Once I contacted them again they said the item I sent back has been lost, I sent proof of postage and eventually one employee confirmed they received the missing item. I asked for the correct item to be sent out or a refund. They have told me I should receive a refund in 5-14 working days; this was January and I still have not received the refund and they keep closing the enquiry. The customer service is absolutely appalling and now I am left out of pocket without an item! Do not use this company!!

Very impressed with the speed of delivery and quality of product.

Value of money, fast service

The image displayed of the perfume is misleading, as the product I received is a newer edition with a different bottle, packaging, and a different scent, and my complaint was ignored. This was the first and last time I ordered from this site.

Horrific customer service.
I purchased an item which I thought to be an Eau de Toilette but I received a fragrance mist. Upon further research, the image and description were completely different.
This simple situation was dragged out over a number of weeks by excessively delayed replies and a complete lack of customer service. After many emails and back and forth I was told I had received what I ordered?! The item is still listed wrong on their website- it is clear they aren’t even reading my emails.
AND they had the audacity to ask me to rate their service, which they’ll soon regret.

I’d never heard of Beauty Scent before and was dubious. I needn’t have been, my product arrived in record time, fully intact.

Very disappointed that this company have not responded to my emails. Hubby purchased a Nuxe oil gift set as a Christmas present for me. I have used Nuxe oil for years and this product just smelt of cooking oil. I complained and they asked me to return and they would test it. I did this early January and have heard nothing in spite of them receiving the product back. I have sent 3 emails, no reply, not even their standard email stating they will respond within 48 to 72 hours. I did my own research and the item is genuine but over 3 years old according to the batch number. Shocking customer service. Avoid this company unless you happy to throw your money away

I’m very disappointed with the service . I cancelled my order #BS112332S on 4th of January 2026. However, I still haven’t received refund. I have tried to contact customer service( more then 5 email I’ve sent), but the issue remains unresolved. It has been two weeks and my money are still missing. I strongly advise being cautious when ordering from this site.
Please process my refund immediately.