This is how it should be done !!! Ordered 4 X Guess Body Wash, dispatched within 24hrs, arrived 24hrs later. Didn't even need to pay for any additional services. Definitely using Beauty Scent... Voir plus
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Lisez les avis des autres
Made a purchase on this site because I was scammed on Scent Shave & All and bought the same product from here and saved a little too. Great communication and delivery and I will buy more from them.... Voir plus
Ordered a Chloe gift scent (perfume and body wash). Arrived a day late which wasn’t an issue. However, the Chloe box wasn’t plastic sealed which I thought odd. When my partner opened it for her 40th b... Voir plus
Good quality gifts well presented With out costing the earth. Prompt delivery. Been up dated on despatch and time slot delivery. First time ordering and re did another order Just to see they were g... Voir plus
À propos de l'entreprise
- Fournisseur de produits de beauté
- aussi dans
- Fournisseur de cosmétiques et de parfums
- Grossiste en produits de beauté
- Magasin de produits capillaires
- Parfumerie
Écrit par l'entreprise
Beauty Scent is a UK based online fragrance retailer, formed in 2020 with a mission to make premium fragrances, Haircare & Skincare more accessible, affordable, and easy to shop online. We are proudly owned and backed by one of the UK’s leading fragrance distributors, with over 30 years of experience supplying authentic perfumes and aftershaves across the industry. This long standing heritage gives us the knowledge, sourcing network, and expertise to offer customers a trusted and reliable shopping experience. All of our customer service team is 100% human and we offer free UK standard delivery for all orders over £40. At Beauty Scent, we focus on genuine branded fragrances, haircare & skincare at competitive pricing, and fast, dependable delivery, helping customers find their favourite scents with confidence.
Coordonnées de contact
Fragrance Quarters, 80 Mosley Road, Trafford Park, M17 1LE, Manchester, Royaume-Uni
- 0161 541 8000
- customerservice@beauty-scent.co.uk
- www.beauty-scent.co.uk
4,0
Bien
465 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 14 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Bought two candles and one arrived…
Bought two candles and one arrived broken emailed customer services on 31/12/2026 and heard nothing back yet - very disappointing so wouldnt order again from them
27 décembre 2025
Received very dirty Maroccan oil…
Received very dirty Maroccan oil shampoo and conditioner. This is probably a very old product expired. I wish I could post a photo here.
12 janvier 2026
Avis spontané
If I could rate it a zero I would do…
If I could rate it a zero I would do so.
Ordered a perfume set as a Christmas present on 7th December. Apparently lost in the post. I rung 3 times to get it resolved. First 2 calls I got told they had sent it again for me and I’d get a new tracking number. That never happened. Rung up a 3rd/4th time and got told no notes on file to say this had happened even though the previous agents had said it was put on there in case a had to call back.
Had enough and asked for a refund. That was 8 working days ago and still waiting for the refund. I would avoid this website company at all costs as the way they deal with issues is very poor.
16 décembre 2025
Avis spontané
Received different bottle than ordered…
Received different bottle than ordered but smells sound so just kept it
27 décembre 2025
Avoid
Placed an order with this company for 2 perfume gift sets. Order was despatched extremely quickly so can't fault them there. Whether the items were any good or not I guess I will never know, as I did not receive them. Seems they were lost by Royal mail. Contacted customer services and received a response within a day or 2 advising me to wait 10 days.
After 10 days contacted them again was told they would investigate with royal mail and get back to me. That was the last I heard from them, despite me sending further emails requesting an update. I'm only glad I payed via PayPal so was able to request a refund through them, which was received instantly.
I love perfume and was hoping I'd found a new place to shop but unfortunately will be the 1st and last time using this company.
Terrible way to run a business.
Warned all my friends & family not to bother.
5 décembre 2025
Avis spontané
First time ordering,item received the…
First time ordering,item received the next day!Amazing!
Will definitely shop again
Thank u!
27 novembre 2025
Poor customer service
I ordered a perfume as a gift, and it arrived on time. However, the box was dirty and slightly torn, making it completely unsuitable to give as a present. I contacted Beauty Scent as soon as I opened the package. I was kept on hold for 43 minutes and eventually had to hang up the phone. I tried again on another day and waited for 30 minutes without getting through.
I then used their messaging service, where I was asked to send photographs of the damaged box, which I did. I received an email saying someone would get back to me, but two weeks later, despite following up, I am still awaiting a response. Their customer service is appalling.
28 novembre 2025
Great service
Ordered a perfume gift set at a great price and used a code for free next day delivery.
The set arrived as promised in perfect condition. Great service, would highly recommend 👌 😊
10 décembre 2025
Avis spontané
Avoid - fraudulent listing of items
It has now been 4 days since I have been chasing Beauty Scent to either send me the correct item or a refund. I managed to get through to their customer services line on one occasion (on other occasions was on hold for hours and no response!) and was told that they do not hold the item advertised and they are not sure why it is listed on their website - I paid £60 for this and instead they sent me a “travel kit” worth £37!! Absolutely shocking and clearly fraudulent advertising. This was a Christmas present and since I am travelling in a couple of days, I feel stuck with the situation. Please be aware - I will certainly not be using this company again.
11 décembre 2025
Avis spontané
Buy from somewhere else
Items not received and what was was damaged - no customer help at all.
9 décembre 2025
Avis spontané
Bought a moisturiser on offer
Bought a moisturiser on offer, postal costs were inexpensive and goods arrived quickly. Everything you want from and online shopping experience
6 novembre 2025
Avis spontané
Réponse de Beauty-scent.co.uk
Thank you so much for the lovely 5-star review. We’re really pleased to hear you found a great offer, that delivery was inexpensive and fast, and that the whole online shopping experience felt smooth from start to finish.
We really appreciate you choosing Beauty-Scent and hope to look after your next order soon.
Warmest wishes,
Customer Care Team
Beauty-Scent
Réponse de Beauty-scent.co.uk
Hi Agnieszka,
Thank you so much for the 5 stars, we really appreciate your kind words and are delighted to hear you’re happy with your experience.
Thanks for supporting us, and we hope to look after your next order soon!
Warmest wishes,
Customer Care Team
Quick delivery and good price
27 novembre 2025
Réponse de Beauty-scent.co.uk
Hi Martyn,
Thanks so much for the 5 stars, really glad to hear you were happy with the quick delivery and the price.
We appreciate your support and hope to serve you again soon!
Warmest wishes,
Customer Care Team
Réponse de Beauty-scent.co.uk
Hi June,
Thank you so much for the lovely 5-star review! We’re really pleased to hear you were happy with the service and the speedy delivery.
We appreciate you choosing us and hope to look after your next order soon.
Warmest wishes,
Customer Care Team
Réponse de Beauty-scent.co.uk
Hi Gary,
Thank you so much for the lovely 5-star review. We’re really glad to hear you were happy with the price and that your order arrived so quickly.
We appreciate you choosing Beauty-Scent and hope to look after your next order soon!
Warmest wishes,
Customer Care Team
Beauty-Scent
The products arrived but are dirty and…
The products arrived but are dirty and marked. I purchased these for a gift. I've been on hold, so far, for over 2 hours today trying to get through to talk to someone to get the gifts returned ir replaced.
1 décembre 2025
Avis spontané
Réponse de Beauty-scent.co.uk
We’re really sorry to hear your order arrived marked, that’s not the standard we work to at Beauty-Scent, especially when items are being bought as gifts. We completely understand how frustrating this must be.
Our phone lines have been extremely busy and we apologise for the long wait you experienced. Please email us directly at customerservice@beauty-scent.co.uk
with your order number and a photo of the items, and we’ll arrange a replacement or return as a priority.
We want to put this right for you as quickly as possible, and we truly appreciate you giving us the chance to sort it.
Warm regards,
Customer Care Team
Beauty-Scent
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