This is how it should be done !!! Ordered 4 X Guess Body Wash, dispatched within 24hrs, arrived 24hrs later. Didn't even need to pay for any additional services. Definitely using Beauty Scent... Voir plus
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Lisez les avis des autres
Made a purchase on this site because I was scammed on Scent Shave & All and bought the same product from here and saved a little too. Great communication and delivery and I will buy more from them.... Voir plus
Ordered a Chloe gift scent (perfume and body wash). Arrived a day late which wasn’t an issue. However, the Chloe box wasn’t plastic sealed which I thought odd. When my partner opened it for her 40th b... Voir plus
Good quality gifts well presented With out costing the earth. Prompt delivery. Been up dated on despatch and time slot delivery. First time ordering and re did another order Just to see they were g... Voir plus
À propos de l'entreprise
- Fournisseur de produits de beauté
- aussi dans
- Fournisseur de cosmétiques et de parfums
- Grossiste en produits de beauté
- Magasin de produits capillaires
- Parfumerie
Écrit par l'entreprise
Beauty Scent is a UK based online fragrance retailer, formed in 2020 with a mission to make premium fragrances, Haircare & Skincare more accessible, affordable, and easy to shop online. We are proudly owned and backed by one of the UK’s leading fragrance distributors, with over 30 years of experience supplying authentic perfumes and aftershaves across the industry. This long standing heritage gives us the knowledge, sourcing network, and expertise to offer customers a trusted and reliable shopping experience. All of our customer service team is 100% human and we offer free UK standard delivery for all orders over £40. At Beauty Scent, we focus on genuine branded fragrances, haircare & skincare at competitive pricing, and fast, dependable delivery, helping customers find their favourite scents with confidence.
Coordonnées de contact
Fragrance Quarters, 80 Mosley Road, Trafford Park, M17 1LE, Manchester, Royaume-Uni
- 0161 541 8000
- customerservice@beauty-scent.co.uk
- www.beauty-scent.co.uk
4,0
Bien
465 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 14 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
You didn’t reply to our email
21 octobre 2025
Réponse de Beauty-scent.co.uk
Hello Sylvia,
We’re really sorry you didn’t get a reply, that’s not the experience we want anyone to have. Sometimes messages can get caught in filters or missed if sent from different addresses, but we take this seriously and would like to put it right.
Could you please email us again at customerservice@beauty-scent.com We’ll pick it up straight away and make sure you get a proper response this time.
Kind regards,
Customer Care Team
Beauty Scent
Réponse de Beauty-scent.co.uk
Hi Patricia,
Thanks so much for taking the time to send us a review! We’re really pleased to hear you were happy with the price and how quickly your order arrived.
We really appreciate your support and look forward to seeing you again soon.
All the best,
Customer Care Team
Beauty Scent
Very good service
21 octobre 2025
Réponse de Beauty-scent.co.uk
Hi Margaret,
Thanks so much for your business and taking time to review your experience! We’re really pleased to hear you were happy with how quickly your order arrived.
We really appreciate your support and look forward to seeing you again soon.
All the best,
Customer Care Team
Beauty Scent
I thought I had ordered a different…
I thought I had ordered a different scent. I now have 2 the same.
21 octobre 2025
Réponse de Beauty-scent.co.uk
Hi Thelma,
Thanks for taking the time to leave a review. We’re sorry to hear you ended up with two of the same scent, that’s always a bit frustrating when you were expecting something different.
If you’d like to drop us a note at customerservice@beauty-scent.com
with your order number, we’ll be happy to take a look and see if there’s anything we can do to help.
We really appreciate your feedback and hope we can make your next experience a five-star one.
All the best,
Customer Care Team
Beauty Scent
Super fast delivery
Super fast delivery, very happy with product and prices!!
8 octobre 2025
Avis spontané
Réponse de Beauty-scent.co.uk
Thanks very much for your review Valerie, we’re really pleased to hear you found the ordering process quick and easy and how happy you were with your order.
We appreciate your support and hope to see you again soon.
All the best,
Customer Care Team
Beauty Scent
Réponse de Beauty-scent.co.uk
Thanks very much for your review Julie, we’re really pleased to hear you found the ordering process quick and easy.
We appreciate your support and hope to see you again soon.
All the best,
Customer Care Team
Beauty Scent
Réponse de Beauty-scent.co.uk
Hi Sue,
Thanks so much for your kind words, we’re really glad that our delivery is always prompt and our prices hit the mark for you.
We truly appreciate your support and look forward to serving you again soon.
All the best,
Customer Care Team
Beauty-Scent
Always great value
Always great value. But last delivery products had leaked and messed up packaging on my husbands birthday presents
20 septembre 2025
Réponse de Beauty-scent.co.uk
Hi Victoria,
Thanks so much for your continued support, we really appreciate that you keep coming back to us. I’m so sorry to hear some of the products leaked and the packaging was messy, especially when they were meant as birthday presents for your husband. That’s definitely not the experience we want you to have.
Please drop us a quick line at customerservice@beauty-scent.com
with your order number so we can put things right straight away. We’ll also pass this on to our packing team to make sure it doesn’t happen again.
Thanks again for letting us know — feedback like yours helps us keep the value you enjoy while improving the way everything arrives.
Warm regards,
Customer Care Team
Beauty-Scent
Réponse de Beauty-scent.co.uk
Hi Sally,
Thanks very much for your kind review, we’re really pleased to hear you were happy with the Monsoon diffusers and the service you received.
It’s great to know the price and delivery hit the mark. We really appreciate your support and hope you’ll shop with us again soon.
All the best,
Customer Care Team
Beauty-Scent
I bought a fragrance the delivery was…
I bought a fragrance the delivery was next day it was quick but but the fragrance literally had nothing inside the box wasn’t even wet I go scammed like £10 are these guys run by ai
14 octobre 2025
Avis spontané
Réponse de Beauty-scent.co.uk
Thank you for sharing your experience. We are genuinely sorry to hear about your disappointment, no customer should ever feel scammed or uncertain about what they’ve received. Your feedback is valuable to us because every report like this helps us identify where our processes fail and how we can serve better.
We would appreciate the chance to make this right. Please contact our customer service team, referencing your order number, so we can investigate and resolve this immediately.
Our aim is to deliver correctly, as well as shipping fast and your note shows us where we have room to improve. Thank you for helping us do better.
Sincerely,
Customer Experience Team
Beauty-Scent.co.uk
Would definitely recommend!
Thank you Beauty-Scent ,at first I wasn’t sure that I would receive a genuine product that I ordered from your website but you have surprised me and gained my trust to buy some more products on your website.
Cheers
Nick D
21 août 2025
Avis spontané
Réponse de Beauty-scent.co.uk
Dear Nick,
Thank you for your kind words, and even more for your trust. We know that earning confidence takes time and consistency, and we’re pleased to hear that your experience met your expectations.
Your comment reminds us that every order is also a test of our reliability. We’ll keep working to make sure each experience reinforces that trust from the very first purchase.
We look forward to serving you again.
Warm regards,
Customer Experience Team
Beauty-Scent
They have failed to send all the items…
They have failed to send all the items i ordered and for the passed 3 weeks they are 'looking into it'. I have sent them numerous emails and pictures showing packaging, signed forms to declare the missing item but NOTHING. They are not issuing a refund nor sending replacement. This is THEFT!
20 juillet 2025
Avis spontané
Réponse de Beauty-scent.co.uk
Hi Bahar,
We’re really sorry to hear about your experience — this is not how we want any customer to feel. I’ve escalated your case directly to our senior customer service team to ensure it’s resolved as a priority.
Please email us directly at Customerservice@beauty-scent.co.uk with “Trustpilot Review – Missing Item” in the subject so we can issue the replacement or refund immediately.
Thank you for your patience, and again, apologies for the delay.
Beauty Scent Customer Experience Team
Scammy
Scammy, ordered an item 12/07/2025,which was a saturday and was around evening time, and within 1 hr got despatch which i thought oh wow that was quick, and then wednesday i thought oh it has not turned up even they sent it royal mail 48,so i tracked it but couldnt as royal mail gave me an error msg, so then friday arrived and all i recieved was an empty box even those i ordered 2 perfumes which were on big boxes as ive had the brand before
18 juillet 2025
Avis spontané
Réponse de Beauty-scent.co.uk
Hello Dave,
Thank you for your review. We’ve checked our records and cannot find an order placed under your name on 12 July 2025. It’s possible the order was placed under a different name, email address.
We’d really like to resolve this for you, but we’ll need a few more details to locate your purchase. Could you please email our customer care team at Customerservice@beauty-scent.co.uk with:
Your order number (if available)
The name and email address used for the order
Any proof of purchase or confirmation email
Once we have this information, we can investigate and make sure you get the outcome you deserve. We take all feedback seriously and want to ensure you have a positive experience with us.
Kind regards,
Beauty Scent Customer Service Team
Thank you!
Honestly, I made an order on there, and then saw the reviews online which gave me mixed opinions and immediately wanted a cancellation.
They got back to me and sent me the process to, but my product came in early, on time and its original!.
Thank you!.
4 juillet 2025
Avis spontané
Réponse de Beauty-scent.co.uk
Hi Saheed,
Thank you so much for sharing your experience — we know it can be nerve-wracking ordering from a new store, especially after reading mixed reviews. We’re delighted your order arrived earlier than expected, exactly as described, and 100% original.
We work hard to provide fast delivery, Next day delivery options before 8pm, genuine products, and responsive customer care, and it means a lot to see that come through in your experience.
Your feedback not only made our day, but will also help reassure other customers who may be wondering whether to give us a try. We truly appreciate your trust and look forward to serving you again.
Kind regards,
Beauty Scent Customer Experience Team
Awful
After a product arrived completely smashed and several emails, proof of sending photographs, a video..
They then want the product returned with signed postage. Gave up!
6 juin 2025
Avis spontané
Réponse de Beauty-scent.co.uk
Hi Gilly,
We’re sorry to hear you were disappointed with your experience. When a product arrives damaged, we follow a set process to make sure we can resolve it quickly and fairly for both our customers and our suppliers. This includes requesting photos or videos (which you kindly provided) and, in some cases, the return of the item so we can investigate with the courier and prevent it happening again.
We understand this can feel inconvenient, but it’s an important part of our duty of care to all customers to ensure every claim is handled consistently and transparently.
If you’d like to continue with the return, please get in touch with our team at Customerservice@beauty-scent.co.uk and we can provide a prepaid returns label so you won’t have to cover the postage cost yourself. We’d still like to make this right for you.
Kind regards,
Beauty Scent Customer Experience Team
Ordered goods not delivered
Ordered goods not delivered, chased and they were clueless! Raised issue with my bank and refunded immediately. Watch out!!!!
28 mai 2025
Avis spontané
Réponse de Beauty-scent.co.uk
Hi Nigel,
We’re sorry to read your comments and take claims of non-delivery very seriously. We’ve looked into our records but can’t match this order to your name or details provided here. When an order is delayed or goes missing, our team follows a set process to investigate with the courier and arrange a resolution, which can include replacement or refund.
We’d like to review this in more detail — if you could contact us at Customerservice@beauty-scent.co.uk with your order number and delivery address, we can check exactly what happened. We pride ourselves on delivering orders promptly and resolving any issues quickly, so your feedback is important to us.
Kind regards,
Beauty Scent Customer Experience Team
They cancelled my order in January as…
They cancelled my order in January as they stated they didnt have the item in stock. Two months later I am still awaiting refund! I have emailed numerous times and still nothing.
20 janvier 2025
Avis spontané
Réponse de Beauty-scent.co.uk
Hi Tania,
We’re very sorry for the frustration you experienced with this order. You placed an order for 8 units of Marc Jacobs EDP, but unfortunately, while your order was being completed, other customers purchased the last few units available. This meant we couldn’t fulfil the full quantity you requested, and as it was our last allocation of stock, we had to cancel the order.
We understand how disappointing that was, and we also regret that your refund was delayed — this is not the experience we want our customers to have. Once we received full clarity on the issue, your refund was processed and completed quickly.
We are making significant changes to help prevent this type of overselling in future, and to ensure refunds are processed promptly in the rare event it happens again. Thank you for your patience and for bringing this to our attention — your feedback helps us improve.
Kind regards,
Beauty Scent Customer Experience Team
Perfect no issues at all
7 mars 2025
Avis spontané
Réponse de Beauty-scent.co.uk
Hi Marcus,
Thank you so much for your 5-star review! We’re delighted to hear everything went perfectly with your order – that’s exactly the seamless experience we aim to deliver for every customer.
We look forward to welcoming you back soon, and if you ever need anything or have any questions, our team is always here to help.
Kind regards,
Beauty Scent Customer Experience Team
Réponse de Beauty-scent.co.uk
Hello Petter,
We take claims like this extremely seriously. We’ve carefully checked our order records and cannot find any purchase under your name or contact details. We can assure all our customers – and those reading this – that we are a genuine UK business and every confirmed order is dispatched promptly, as our many verified reviews reflect.
If you believe you placed an order with us, please email Customerservice@beauty-scent.co.uk with:
Your order number
The name and email address used at checkout
Any payment confirmation or receipt
We will investigate immediately and resolve the matter. Our commitment is to transparency, fairness, and ensuring every customer receives exactly what they’ve ordered and have a cast iron 100% guarantee all our products are genuine.
Kind regards,
Beauty Scent Customer Experience Team
Beauty scent/fragrance shop avoid! Scam!
Beauty scent which also runs under the fragrance shop is an absolute joke! They sent the wrong perfume. I emailed them straight away from my order email. They'd ask if I'm able to print a return label and when I reply it suddenly goes to postmaster meaning the email link is not valid anymore. I tried 3 times and even explained that I'm not having luck with their customer service attaching all the screenshots of emails and they'd still ask if I'm able to print. Then it goes straight to postmaster again. I even called them and had someone laying that I'm emailing the wrong address, that I called the fragrance shop and not beauty scent or that they can't give me the actual beauty scent number but they magically suddenly saw someone from the beauty scent department and that they promised to call back. Of course that didn't happen. And when I tried to call the number again, it would change between ringing with a fast dial tone meaning there's no connection or ring 5 times and automatically hang up. What a scam! Luckily PayPal gave me my money back and I kept the perfume even if it wasn't the right one. So I won over them which makes me smile. What a palaver. Stay away! the good reviews are probably fake or paid for!
29 janvier 2025
Avis spontané
Réponse de Beauty-scent.co.uk
Hello Nicola,
We’re sorry to hear you felt disappointed with your experience. We take order accuracy and communication very seriously, and we’ve reviewed your case in detail. Our records show the order in question was dispatched and delivered promptly and, when you reported receiving an incorrect fragrance, we offered a pre-paid return envelope so we could send you the correct item or issue a refund.
Unfortunately, the item was never returned to us, and your payment provider processed a chargeback in your favour while you kept the product. We regret that we couldn’t complete the normal resolution process in this instance, as this is how we ensure fairness for all customers.
We have since updated our contact details and systems to make communication even smoother, and we remain committed to resolving any issue quickly and professionally. We appreciate the feedback as it helps us improve and prevent similar situations in future.
Kind regards,
Beauty Scent Customer Experience Team
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