I was a little bit suspicious as I hadn't heard from Beautycos before but the excellent price of one item was just too tempting. Got a confirmation email immediately after I placed my order, including... Voir plus
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Bought a Jo Malone aftershave for a 30th birthday present. It’s beautifully wrapped so I cannot open it but in anticipation- thrilled with the purchase. A good price and arrived as promised. Would... Voir plus
This product we came across in Lanzarote, my husband has to use this as it is the only cream that stops the itching on his arms and legs, it softens and heals the abrasions that appear on his limbs fr... Voir plus
Customer service very poor, only ever replied with generic replies despite asking specific questions. Package arrive and inner packaging was ripped and brush has been used as it had blonde hair in it,... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Beautycos has one of the largest selections of hair products, skin care products, perfume and make-up as well as everything the beauty heart desires. We sell all the well-known brands that you can get from your hairdresser, beautician and make-up artist, we are just much cheaper. We have a huge selection of all the well-known brands. We employ a wide range of professional staff. At BEAUTYCOS you will find everything from hairdressers, color technicians, nail technicians, materialists to beauticians. We have carefully assembled our team to be able to provide you with professional guidance. We would like to be your favorite retailer of, among other things, shampoo, conditioner and hair treatment.
Coordonnées de contact
Klaregade 21, 5000, Odense, Danemark
- +44 20 3318 2576
- Webshop@beautycos.co.uk
- www.beautycos.co.uk
4,2
Bien
276 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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rouwbar!Ik al een maand…
Onbetrouwbar!Ik wacht al een maand zelfs langer om mijn geld terug te krijgen.Hier moet je niet bestellen.Als er iets mis gaat met je bestelling ,moet je de berzendkosten 2x zelf betalen. Belachelijk
22 août 2025
Avis spontané
Ordered from here over a week ago
Ordered from here over a week ago. Still no order sent and now the site is down.
7 septembre 2025
Avis spontané
This product we came across in…
This product we came across in Lanzarote, my husband has to use this as it is the only cream that stops the itching on his arms and legs, it softens and heals the abrasions that appear on his limbs from the sun. he can't do without it, appreciate any special deals that you have on this product. His first experience of this product was January 2024.
1 janvier 2025
Avis spontané
Highly recommend
From order to delivery the process was efficient, the goods arrived on time and the products are excellent.
26 août 2025
Avis spontané
Super quick delivery
Super quick delivery, for a hard to get product. Website was easy to use, and it arrived very quickly. Good experience, would definitely use again.
4 août 2025
Avis spontané
Happy Customer
Simple to order - arrived well packed. Very happy thank you. Will order again
12 août 2025
Avis spontané
Customer service very poor
Customer service very poor, only ever replied with generic replies despite asking specific questions. Package arrive and inner packaging was ripped and brush has been used as it had blonde hair in it, I’m a redhead. I am guessing it was previously on display. Overall not that great
1 août 2025
Avis spontané
Super quality products
Super quality products! Speedy delivery! Perfect thank you!
22 juillet 2025
Avis spontané
Excellent products and prompt delivery
Excellent products and prompt delivery
16 juillet 2025
Avis spontané
Happy with the item purchased
I bought a perfume. It arrived on the time they estimated and it was perfectly well packed. I am actually quite happy about it. Thank you
4 juillet 2025
Avis spontané
I feel under valued as a customer
I feel under valued as a customer
You nea er send any free samples and I do spend alot on your site
The spend of your delivery is great
6 juillet 2025
Avis spontané
Insufficient information when ordering
I ordered cologne from you and it has now arrived. You did take the money from the bank 10 days ago and did not tell me it could take up to 8 working days to arrive. Had you told me this earlier I would be prepared for the time it took.
13 juin 2025
Avis spontané
Réponse de BEAUTYCOS.co.uk
Hi
Thank you for your review.
We're sorry to hear that the delivery time came as a surprise. We always strive to provide transparent information, and estimated delivery times are listed at checkout and in your order confirmation. However, we completely understand your frustration and appreciate your feedback – it's incredibly helpful for us to improve.
If you ever have questions about an order or delivery in the future, our customer service team is always happy to help.
We hope you’re enjoying your cologne now that it has arrived, and we truly hope to welcome you back another time.
Best regards,
Louise
Customer Care – Beautycos
Would recommend
As requested, I received an email when the item came into stock. The items were really well packaged. The delivery was quick.
31 mai 2025
Avis spontané
Réponse de BEAUTYCOS.co.uk
Hi,
Thank you so much for your nice review.
We are happy to hear that you are satisfied with both the price, packaging and delivery – it means a lot to us!
We hope you will be very happy with your product, and we are already looking forward to welcoming you back to us.
Best regards,
BEAUTYCOS.
Allowed to order and pay for goods…
Allowed to order and pay for goods beyond actual availability. However refund was granted for the missing three items and one did arrive. Disappointed not to get all four items but grateful for one and a refund. Swift replies to my emails. Nearly all good.
20 mai 2025
Avis spontané
Réponse de BEAUTYCOS.co.uk
Hi
Thank you so much for your review.
We’re truly sorry that we weren’t able to deliver all the items you ordered – it’s never the experience we want our customers to have. Occasionally, our stock system can show discrepancies, but we’re constantly working on improving this to avoid such situations in the future.
We’re glad to hear that you received swift replies and that the refund was processed smoothly. Your feedback means a lot to us, and we hope to have the chance to give you a flawless experience next time.
Thanks again and all the best!
Warm regards,
Louise
Customer Care – Beautycos
Old item (over 3.5 years), no refund
Item received was old (over 3.5 years), initially seller offered to refund me upon return. 2 months after they received the return via special delivery (my cost) they had not issued a refund breaching distance selling regulations, paypal had to resolve via a dispute
2 juin 2025
Avis spontané
Réponse de BEAUTYCOS.co.uk
Dear Jennifer
Thank you for your review.
We are sorry to hear that your experience did not meet your expectations.
However, we would like to clarify that the item in question was not too old based on the shelf life stated by the manufacturer. Your fragrance was also checked via batch number according to our internal shelf life policy and was deemed suitable for sale. Perfumes generally have a shelf life of up to 10 years as long as they are stored correctly and have not been used.
We apologize for the delay in processing your return. Unfortunately, this was due to temporary challenges with our shipping partner, which affected the receipt and processing of return packages. All returned items are carefully checked before any credit can be issued, which also includes handling and registration in our warehouse.
We are of course disappointed that the matter had to be treated as a dispute - it was in no way our intention to cause any inconvenience. We appreciate your feedback and use it constructively in our work to improve returns processes and customer communication.
Best regards,
BEAUTYCOS
Excellent Service
Good pricing, product packaging is excellent, received in great condition.
30 mai 2025
Avis spontané
Réponse de BEAUTYCOS.co.uk
Hi,
Thank you so much for your nice review.
We are happy to hear that you are satisfied with both the price, packaging and delivery – it means a lot to us!
We hope you will be very happy with your product, and we are already looking forward to welcoming you back to us.
Best regards,
BEAUTYCOS.
Excellent customer service
Excellent customer service, I order a parcel but my address was wrong, the team sorted for me quickly and I received my parcel, earlier than expected
Excellent product, well packaged and early
thanks all
19 mai 2025
Avis spontané
Réponse de BEAUTYCOS.co.uk
Hi,
Thank you so much for your nice review.
We are happy to hear that you are satisfied with both the price, packaging and delivery – it means a lot to us!
We hope you will be very happy with your product, and we are already looking forward to welcoming you back to us.
Best regards,
BEAUTYCOS.
Haven’t delivered my item
Purchased an item on 5th May. Their nominated courier did not deliver, nor did they leave a card. The company claims delivery was attempted but I was in all day.
I now have no way of locating the item & Beautycos are saying they will deduct the cost of the return from me.
I appreciate that sometimes deliveries don’t go to plan but this is not a normal way of dealing with things.
Exceptionally poor customer service overall.
If you have the option, shop elsewhere.
21 mai 2025
Avis spontané
Réponse de BEAUTYCOS.co.uk
Dear Daniel
Thank you for your review. We are sorry to hear about your experience – this is definitely not the impression we want you to have of our service.
According to the information from the shipping company, delivery was attempted, but we understand that it can be frustrating when you experience something different – especially if no message or card has been left.
We always do our best to help in such situations, but when a package is returned to us as “not received”, unfortunately there will be return shipping costs, which we inform you about in our terms and conditions.
That said, we take your feedback seriously and would like to investigate the matter further. You are more than welcome to contact our customer service directly with your order number so that we can find a solution that you are happy with.
We apologize for the inconvenience and hope that we will have the opportunity to provide you with a better experience in the future.
Kind regards
Beautyco Customer Service
Great service!
28 avril 2025
Avis spontané
Réponse de BEAUTYCOS.co.uk
Hi,
Thank you so much for your review and for sharing your experience. We look forward to seeing you again on our webshop!🌸
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