Had to give 2 stars as it wouldn’t allow me to post giving 1 star. Ordered a bed & 2 mattresses 9 days ago, paid for priority shipping & still can’t get an update on my purchase. No tracking number... Voir plus
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Lisez les avis des autres
I had a really good experience with Bedzy, and I would especially like to thank Fraser for his excellent service. He was very helpful, friendly and professional throughout, and made the whole process... Voir plus
The bathroom cabinet we purchased was exactly as described and even better looking in person, however there were many more parts to assemble than expected but everything fitted perfectly. Very happy... Voir plus
Great products, easy order process. Communication was awesome answered questions quickly and followed up to make sure all was good. Fast delivery and tracking partners provided updates and timeframes.... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Here at Bedzy, we make buying a new bed EASY. Your bed is an essential part of your life and plays a bigger role than you may think. We spend a third of our lives asleep, so it is not at all surprising that your time sleeping can have a big impact on your life. With our low prices, and huge range of stock we invite you to upgrade your sleep with Bedzy! We are 100% Australian owned and operated, and dedicated to helping all Australians achieve the perfect balance of style, innovation, and functionality in the bedroom. We take great pride in our quality, values, and commitment to customer satisfaction. We strive for the best, and we offer it at the best possible price.
Coordonnées de contact
Level 23, 727 Collins St, 3008, Docklands, Australie
- support@bedzy.com.au
- www.bedzy.com.au
3,7
Moyen
695 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 33 % de ses avis négatifs
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I placed an order with Bedzy and paid…
I placed an order with Bedzy and paid extra for priority processing expecting faster dispatch. Unfortunately, my experience has been very disappointing.
I was initially told my order would be dispatched within a specific timeframe, but that was then pushed back multiple times, including an additional delay of up to two more weeks with no clear or guaranteed dispatch date.
Even with paid priority delivery, the order takes more than a month just to get dispatched, which is not what was represented or expected at the time of purchase.
Communication felt inconsistent, and updates only came after I followed up multiple times. While customer service was polite, the information provided kept changing, which made it difficult to rely on any timelines given.
In the end, I requested a full refund due to the repeated delays and lack of certainty.
Overall, I’m disappointed with the service and fulfilment process. I hope the company improves transparency and sets more accurate expectations for customers in the future.
21 mai 2026
Avis spontané
Réponse de Bedzy
Hi Anish,
I’m genuinely sorry for the experience you had with us. You deserved much better communication and a far more reliable service from us.
Your order has now been refunded in full, as requested. While I’m glad this has been resolved, I understand that a refund does not make up for the time and frustration involved.
Thank you for your honest feedback. I’ll be reviewing your experience with our team so we can improve our communication and set clearer expectations moving forward.
If you’re ever willing to give Bedzy another chance, please ask for me directly. I’ll personally ensure you receive the service and care you deserved this time.
Warm regards,
Fraser
Bedzy
I ordered a bed as they spruked "local"…
I ordered a bed as they spruked "local" and "next day delivery" my bed had fallen apart and the only option was and still is an old falling apart lounge.
I paid for "guaranteed 1-2business days delivery, which was eventually refunded, but it has been nearly 4 weeks and so far the mattress topper arrived today. FROM MELBOURNE
I have fallen on the lounge, sustained severe nerve and muscle pain that endures throughout the day. They keep promising me its coming its coming and every day my nearly 60 year old body screams. Stay away from them. They are liars and grifters.
16 mai 2026
Avis spontané
Réponse de Bedzy
Hi Carolyn,
I’m truly sorry to read about what you went through while waiting for your order, particularly when you were already without a suitable bed. I completely understand how distressing and frustrating this experience must have been.
We should have communicated more clearly, provided better updates and handled your order with far greater care. I’m very sorry that we let you down.
I would also like to gently clarify that Bedzy has never advertised guaranteed next-day delivery or guaranteed delivery within one to two business days. The one-to-two-business-day timeframe related to our Priority Processing service, rather than the courier delivery timeframe, and this fee was refunded to you on 22 May due to the delay. Our Melbourne location is also listed on our website.
That clarification does not take away from the fact that your order took far too long or that the experience fell well below the standard you deserved. I’m relieved to see that everything has now arrived safely, although I fully appreciate that this does not undo the stress and inconvenience caused.
Please know that I’m here if you need any further assistance. You are welcome to ask for me directly, and I’ll personally ensure you are treated with the care and attention you deserve.
Warm regards,
Fraser
Bedzy
I ordered a pair of bedsides on the…
I ordered a pair of bedsides on the 10th of May, got no response with a receipt, nothing. On the 12th of May I messaged them enquiring on why, response, we're working on it. As of today the 1st of June, we've heard nothing about our bedsides. No delivery date, tracking, postage date, nothing.😢 Not recommend by me at all.
10 mai 2026
Avis spontané
Réponse de Bedzy
Hi Danny,
I’m very sorry for the confusion and completely understand how concerning it must have been to feel that you had received no confirmation or updates about your order.
As we hadn’t heard back from you, we went ahead and arranged a replacement set of bedside tables so you would not be left waiting any longer. We also sent the tracking details to your email.
I noticed you use a Y**** email address, and unfortunately, order confirmations and tracking updates can sometimes be filtered into the junk folder with their platform. This may explain why you did not receive our earlier messages, so please check your junk folder and add Bedzy as a safe sender to ensure any future updates reach you.
Of course, if the replacement is no longer required, please contact us and we will be more than happy to assist with a refund.
I sincerely apologise again for the worry and inconvenience caused. I’m here to help with anything further you may need.
Warm regards,
Fraser
Bedzy
Fantastic customer service
27 mai 2026
Avis spontané
Réponse de Bedzy
Hi Kerstin,
Thank you so much for your lovely feedback.
We’re delighted to hear you received fantastic service from our team. Your kind words mean a great deal to us, and we truly appreciate you choosing Bedzy.
We’re always here if you need anything and would love to welcome you back again.
Warm regards,
Fraser
Bedzy
I found the experience dealing with…
I found the experience dealing with them very good, communication was prompt and professional. Product arrived in timely manner.
4 mars 2026
Avis spontané
Réponse de Bedzy
Hi Bob,
Thank you for taking the time to share your experience with Bedzy.
We’re so pleased everything went smoothly, from the prompt and professional communication through to your order arriving within a timely manner.
We truly appreciate your support and hope to have the pleasure of serving you again.
Warm regards,
Fraser
Bedzy
Terrible do not buy from here
Terrible do not buy from here. These are just artiss beds from China the quality is so poor and the delivery takes months. I feel as though I’ve been ripped off I’m so disappointed and I waited almost 2 months for something I can’t return and will probably break after minimal use it’s so flimsy. DO NOT BUY FROM BEDZY.
19 mai 2026
Avis spontané
Very good stuff I happy with my orders…
Very good stuff I happy with my orders and good materials
5 mars 2026
Avis spontané
Always read reviews first
Hmmm lesson learned I should have jumped on this site first and read the reviews. Well time to leave my review. I ordered a mattress 5 weeks ago and still waiting. Website states 7-14 days so I organised council pick up 3 weeks after ordering thinking it’s only a mattress surely it can’t take that long. 2 weeks of sleeping on the lounge and I’m destroyed, went into store abc bought a mattress which was delivered next day. Multiple emails sent and got the same bullshit apologetic emails as everyone although the best one was delivery is delayed because of fuel prices. I have requested a full refund but still waiting on a response. Never had a problem ordering online before. This company is a joke.
16 mai 2026
Avis spontané
Love the options and the affordability…
Love the options and the affordability on the website. Love that it's an Aussie company. My items took a bit longer than I expected to arrive, but communication was very good and personal. I'd definitely use them again.
10 février 2026
Avis spontané
Réponse de Bedzy
Hi Ellen,
Thank you so much for your lovely review. We really appreciate your support and we’re so glad to hear you loved the range, affordability, and the fact that Bedzy is proudly Aussie owned.
We’re sorry your order took a little longer than expected to arrive. During busier periods, our free standard delivery and processing timeframes can occasionally take a little longer depending on product availability, warehouse volume, and courier movement, but we’re really pleased our team kept you updated properly along the way.
We’d absolutely love to welcome you back again in future. If you ever need something more urgently next time, please flick us a quick message before or after ordering and we’ll be happy to upgrade your next order to Priority Processing complimentary as a thank you for your patience and support.
Thanks again for choosing Bedzy, Ellen. We’re always here if you need us.
Warm regards,
Fraser
Bedzy
Fast friendly service of a great product
Great products, easy order process. Communication was awesome answered questions quickly and followed up to make sure all was good. Fast delivery and tracking partners provided updates and timeframes. Bed. Are with easy to follow instructions. Setup by myself within an hour and my 16yo loves it, so comfortable and back to sleeping like a baby.
14 février 2026
Avis spontané
Réponse de Bedzy
Hi Amanda,
Thank you so much for your amazing review. We really appreciate you taking the time to share this.
We’re so pleased to hear your order arrived quickly and that the tracking updates helped keep everything clear along the way. It’s also great to know the ordering process was easy and our team could answer your questions quickly.
We absolutely love hearing that the bed was easy to assemble, especially getting it set up by yourself within an hour. Most importantly, we’re so happy your 16-year-old loves it!!
Thank you again for choosing Bedzy. We’d absolutely love to welcome you back anytime, and we’re always here if you ever need us.
Warm regards,
Fraser
Bedzy
Great communication, great products
Great communication from purchase to delivery - there was a delay on delivery but I knew from the start what to expect. Great quality, easy to manage packaging.
21 janvier 2026
Avis spontané
Réponse de Bedzy
Hi Kristy,
Thank you so much for your lovely review. We really appreciate your support.
We’re so pleased to hear the communication was clear from purchase through to delivery, and that you knew what to expect along the way. We’re sorry there was a delay with delivery. During busier periods, our free standard delivery and processing timeframes can occasionally take a little longer depending on product availability, warehouse volume, and courier movement, but we’re really glad our team kept you properly updated throughout.
It’s also fantastic to hear you’re happy with the quality and found the packaging easy to manage.
Thank you again for choosing Bedzy. We’d absolutely love to welcome you back anytime. If you ever need something urgently on your next order, please flick us a quick message and we’ll be happy to upgrade you to Priority Processing complimentary as a thank you for your patience and support!
Warm regards,
Fraser
Bedzy
Betzy is a a great company
Betzy is a a great company, affordable products and the best customer service I have ever experienced. Nothing is a problem instantly get back to every email, this for me is a winner and I will definitely be recommending this company and using them again. Well done Betzy.
1 mai 2026
Avis spontané
Réponse de Bedzy
Hi Leeann,
Thank you so much for your beautiful review. We genuinely appreciate your kind words and support.
We’re so pleased to hear you found the products affordable and that our customer service stood out so strongly. Fast, helpful communication is something we care a lot about, so it means a great deal to know every email was answered quickly and that you felt properly looked after.
Thank you also for recommending us and for saying you’d use us again. We’d absolutely love to welcome you back anytime.
We’re always here if you ever need us!
Warm regards,
Fraser
Bedzy
Réponse de Bedzy
Hi Jason,
Thank you so much for your review. We really appreciate your support.
We’re glad to hear you were happy with the service and that your order arrived as described. That’s exactly what we aim for, so it’s great to know everything went smoothly.
We’d absolutely love to welcome you back again anytime, and we’re always here if you ever need us.
Warm regards,
Fraser
Bedzy
Order never shipped! Req'd refund after 7 weeks
Placed an order with Bedzy. Followed up a handful of times requesting when the order would be shipped, each time they had someone else to blame. When it got to 7 weeks i ended up requesting a refund. Terrible customer service! Dont waste your time.
11 mai 2026
Avis spontané
Poor delivery promise
I ordered 2 headboards. I was told it could take up to two weeks to deliver since it was a busy period. It's now almost a month, and they still can't tell me when I will receive the items. 2 follow up emails, but no clear answer. It would have been quicker if I had bought at the mall.
16 avril 2026
Avis spontané
Beds are Cheap and nasty
Beds are Cheap and nasty, Mattress has destroyed my Lower Back and neck etc
Absolute rubbish.
10 mai 2026
Avis spontané
Réponse de Bedzy
Good morning!
We’re really sorry to read this and we’d genuinely like the opportunity to look into it for you.
At the moment, we’re unable to locate an order under the Trustpilot name provided "Gold Digger". Could you please reply with your order number, or the name used when placing the order, so we can verify the purchase and assist properly?
Bedzy offers a wide range of beds and mattresses across different comfort levels, from budget-friendly options through to thicker, more supportive and premium ranges. We also understand that comfort can be very personal, especially when it comes to mattresses.
If there is a genuine product concern, everything is covered by warranty and our team will always do our best to help where we can.
We’d really appreciate the chance to review this properly once we have the order details.
Warm regards,
Fraser
Bedzy
Don't order if you need it within a month
I would advise anybody contemplating using this company to stay far away from it. I have had on order currently nearly 20 days old and I have now just been advised it could be another 15 days. The delivery when it is to be sent has been estimated at 11 days so if we do get it we would be looking at 35 days.
Fraser I have sent 3 emails since last night as initially I have been dealing with Jona and had no reply. I was offered the cancellation and I have accepted it for a full refund, why aren't I getting a reply.
11 mai 2026
Avis spontané
Réponse de Bedzy
Hi Andrew,
Thank you for your reply, and again, I’m very sorry for the frustration caused here.
I completely understand where you’re coming from. If our lead time for free standard delivery was not clear enough at the time of ordering, then we need to own that and do better. Waiting longer than expected is frustrating, and I’m sorry this left you feeling let down.
I can now confirm that your order has been refunded in full.
If you ever need anything in the future, please feel free to contact me directly. I’ll personally look after you with a great discount and complimentary priority service to get your order moving immediately.
Thank you again, Andrew. We appreciate the feedback, and we will do better.
Warm regards,
Fraser
Bedzy
Bedzy - bed and mattress
Easy Communication with Bedzy - quick response
Bed and mattress exceeded my expectations.
Easy to assemble - very clear instructions.
Extremely happy with my purchase
30 avril 2026
Avis spontané
Réponse de Bedzy
Hi Lisa,
Thank you so much for your lovely review.
We’re so pleased to hear your bed and mattress exceeded expectations, and that communication was quick and easy throughout. It’s also great to know the assembly instructions were clear and straightforward.
We truly appreciate your support and hope you enjoy your new bed and mattress for many years to come.
Warm regards,
Fraser
Bedzy
Bed package and bedding is very…
Bed package and bedding is very comfortable to sleep on
6 mars 2026
Avis spontané
Réponse de Bedzy
Hi Amber,
Thank you so much for your lovely review.
We’re so pleased to hear your bed package and bedding are comfortable to sleep on. That’s exactly what we want for our customers.
We truly appreciate your support and hope you continue to enjoy many comfortable nights with your new Bedzy setup.
Warm regards,
Fraser
Bedzy
Bedzy is an easy website to navigate…
Bedzy is an easy website to navigate and the products and prices are great. Delivery is usually quick unless they have a sale on and orders are huge. Bedzy keeps you informed if there is any delays.
2 mars 2026
Avis spontané
Réponse de Bedzy
Hi Linda,
Thank you so much for your lovely feedback, we really appreciate you taking the time to share it!
We’re so glad you found the site easy to use and that the products and pricing worked well for you. You’re absolutely right, during busy sale periods things can take a little longer, but we always do our best to keep you informed along the way.
If you’re ever needing something urgent, we do offer a priority dispatch option at checkout to help speed things up.
Thanks again for your support, it means a lot. We’d love to help you again in the future and we’re always here whenever you need us.
Warm regards,
Fraser Dalton
Customer Manager
Bedzy
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