Beesleyandfildes Avis 

Come on, you're making a fortune, spend a few quid on the website.

Service desk at Widnes was excellent however, the delivery drivers were rude and unhelpful. They moaned about having more deliveries to do but the truck was empty after ours. They literally just dumped the timber at the end of the path and went. Oh, and funnily enough it was a Friday afternoon 🤔

Called in to the Radcliffe Saturday morning about 11.30 (they close at noon ) looking for some timber to make a handrail for my wife to use in the garden,their timber man Matt helped me sort out what i needed with excellent advice,

Website has technical issues always. I couldn't check out "White Pebbles 20-40mm 20kg Bag" from the website. It showed that it was available in several stores including Warrington which had 48 in Stock. I drove from Preston down to Warrington, made payment for ONLY 2 bags only for the guy at the warehouse end to say they are out of stock.

I went back into the store and the guy at the till argued they still have it, he went to the warehouse only to be told the same thing. He apologized and said they had it in the morning but someone must have come and bought everything.

I remembered asking him when i got inside if they had it and he said they have 44 bags or so. I could tell immediately that the story of someone came and bought everything was a cheap lie because he had nothing reasonable to say.

I asked if they could deliver and they couldn't help. This Company still lives in the stone age i guess. Will take the business elsewhere. Zero star for them!

Well priced and helpful staff, would use again tomorrow.

Exceptional customer service - the team took the time to call me after I placed an order to ascertain what exactly I wanted. Product was also excellent quality.

Excellent !! Only a very small order and asked them to cut to size. Perfect. Will be back !! Thanks 😊

Thank you David & Luke at Beesley Widnes your customer service was outstanding today, your patience and kindness was fantastic both a huge credit to the company.
Mrs L Wilson

Would give minus if possible.
Ordered 800kg Blue slate got a mixture mostly plum some green no blue in sight.
Tesco sell blue in 20kg bags IT’S ALL BLUE
Took 3 days to get through to the almost non-existent sales team (nobody answers and sometimes you are asked to leave a message mostly it cuts off, makes no difference as nobody gets back anyway) only to wait another 2 days to be told 'it varies from quarry to quarry' whilst I did not expect exact colour match from PC screen blue is blue and plum is not.
Only got through in the end by calling 6 times on the trot every time the (pleasant but stressed) receptionist put me through to another dead end I redialled.
I need another large bag but figure better off buying 40 x20kg bags from ANYWHERE but this bunch of unprofessional clowns.

AS PER REPLY FROM Beesleyandfildes
EMAILED 'JAMES' 5th SEPT AS EXPECTED NO RESPONSE

Used online contact form and sent seperate email with my enquiry. No response even after follow up enquiry. Just for clarification it was a sensible question about a potential order well over £150 in value. Common courtesy even to just acknowledge contact goes a long way to remove the impression that you take customers for granted, but if thats what you are aiming for....nailed it. Bookmark removed.

Customer service was very helpful in helping me secure my car with timber. Both members of staff were very supportive and helpful.

Visited the kitchen and bathroom shop in Huyton after getting a quote on line (very prompt I may add). Was served by Neil Whelan and ordered my extra cupboard door. When Neil phoned to say the door was in, he said he would drop it off on his lunch break as he would be in the area. Excellent service. Would definitely recommend. Thank you Neil!!

Thank you stu Badley. For your help and information. Nice to get decent service in Radcliffe...

What a pleasure!

I must say that this builders’ merchants provides excellent customer service.

I contacted Beesley and Fildes in Walkden to order sand and cement, along with buckets and a trowel.

The man who took my order was really helpful and displayed an excellent sense of humour during our telephone conversation.

He took all the necessary details asking me when I would like my delivery and agreed that it would arrive on a Thursday (ordered on Tuesday).

The following morning my husband asked me to contact them again to add some Plasticiser to the order - this was less than £8.
No sooner had I put the phone down the doorbell rang. It was the delivery of sand and cement!

So - I recontacted Beesley’s to explain the situation to be told that it wasn’t a problem at all and that the Plasticiser would be delivered.

It has just arrived.

I would certainly recommend Beesley and Fildes in Walkden.

Prices are good, delivery is good and the staff are excellent!

Such a refreshing change.

Good service, Price and well delivered 👍
Would recommend and use again Thanks.

Placed 6 orders for lintels.

Told had to pay another £50 plus VAT on top £42 already paid for delivery

Waste of time

the online store is pathetic. First read the Terms & Conditions of Sale carefully. Then read the reviews. After that, if it suits you, you can buy goods. They bear no responsibility. I was thinking of ordering all the materials to replace the roof for £17,000.

Working in the area and needing some timber batons, went in here after being let down by Bridge Timber and the guys were extremely helpful and cut the timber batons exactly as requested. I also bought some Fischer plugs whilst in here.

We ordered a 1500mm birtley box lintel SB100HD off you. Due to your charge for delivery we order extra timber to make it to the £150.00 free delivery but on arrival we were sent the 1350m one. This was return to you by the very helpful driver who called his boss, Graham, who informed us he would call us back. After getting to 1pm and no call we call you chasing this. The reason we chased is we were going to travel to Widnes from Wallasey to pick this up, as your website stated there were 14 in stock and we need this lintel this weekend. When we pointed this out over phone we were informed that it was the wrong product code and you had non in stock. Poor website, poor customer service and a payout on our side for delivery/travel cost for your mistake.

Checkout not working on website with identical failure on both computer and phone. Stock showing as available, so I drove 40 miles to pick up. Ignorant assistant who lacked any drive glanced around and said we haven't got any. When I told him it was on the website as In Stock he replied that it doesn't get updated. Didn't know where other branches of business are and no offer to check stock elsewhere. Avoid these cowboys.