Beesleyandfildes Avis 

I visited the Chester branch this morning. Having poor health (and so being at risk with the virus) I left my visit until nearer to closing time. I found staff hanging around chatting and unhelpful. As it was a struggle to make myself heard; with wearing the mask, instead of either guiding me to a quieter area or trying to listen it instead seemed like it was my problem that they couldn't hear. Eventually I was directed from the timber yard to the main counter to pay. This was inside and so I obviously wanted to take extra caution and hope that I could pay quickly. I waited a full 3 minutes before anyone "chatting" again came to assist. Although from my viewpoint I could see that they had seen me. Then the assistant couldn't read the writing from the timber yard guy! Following all this, then seemed that the computer system is such that it takes a full 5 minutes to do each transaction!! Or had it already been switched off in anticipation for closure... This was a small transaction of £8 (replacement batons for a back gate), the whole prolonged (the guy was typing on the till/computer for the whole 5 minutes..and I did time it) process seemed totally ludicrous for what I was buying.
And then, after all that the card terminal wasn't linked to the computer either! Meaning that the assistant then had to key in the price to the terminal too!
At one point (so stressed was I becoming) that I shouted (because of the mask) that I had health problems and couldn't this been done any quicker!!
Then on my return home, I found another timber yard that would have done same but for £3 less!
I have to still return to collect the treated wood but I won't be going back again after that and and pandemic...someone should perhaps tell B&F about it...because they don't seem to know!

I have been using Beesley and Fildes for many years and must say that my recent dealings with the websale customer service has been absolutely first class.No messing around, a lady called Faye has been extremely efficient, quick response to my enquiries,great products,good prices and I would highly recommend.

Big thanks to Faye in websales she was extremely helpful in making sure the branch I went to put the product needed aside as I was making a long journey for it.
Very reasonable price (cheapest I could find). Just a very pleasant experience - well done 👏

In these troubled Covid-19 times it is understandable that companies sometimes can't offer the same selection and service as before. Taking that into account there is still no excuse for treating a customer as if he was an inconvenience.
I phoned the Warrington branch number and somebody who obviously didn't want to be there took my order for timber....not a major amount of stuff....just a DIY project. He asked for my mobile number and told me that he'd ring me back when he'd checked whether or not they had the timber I needed. He never phoned back. After unsuccessfully trying a few more merchants, I phoned Beesley & Fildes a few days later and went through the exact same process with a different man. He didn't phone me back either.
I know that there's a big demand for timber and perhaps a short supply but all it needed was a phone call to say why they couldn't fulfil my order.
I got everything I needed from a small family owned timberyard at much cheaper prices and with fantastic service.

Had a bit of a mix up but now it's been resolved .
I would like to thank the manager who called me up, he was totally professional and explained the problem , I would also hope the young lad I spoke to is was very genuine and likeable is ok .

Thanks Beesley

Excellent service, excellent product knowledge I recently bought a kitchen & bathroom from the Liverpool branch and the staff could be any more helpful

Ordered 876 alrdige multi rustic bricks. Driver delivered the bricks on the agreed date. A month later they called to say that the bricks they've delivered aren't what I've ordered or as described on delivery note.

Some of the bricks got used in the build and would thus require replacing with the correct brick.

Raised a compliant but no response and have now had to get my credit card company involved.

Terrible service, would never buy again. I have found that there are cheaper more reliable builders merchants with far better standards of customer service.

Very pleased to give Beesley and Fildes a 5 star rating. They have just supplied the bathrooms and now will win the kitchens contract. Good service, good choices, good quality and competitive pricing. I had to go through a search and quote cycle a number of times before I found them. There are clearly advantages using a well run merchant who can source from a range of producers. A breath of fresh air.

Brought double bullnose bricks. Overall service was great and the product was really nice. Communication with staff was also good. The website said the bricks were solid, even so I called to confirm this and the advisor told me they were actually not solid (despite what the website said) they were perforated. If I had placed the order and not called to confirm I would have been a very unhappy customer. However everything else ran absolutely smoothly.

Placed an order via the website for one bulk bag of decorative aggregate on a Tuesday. I received an email with an expected delivery date of the following Tuesday when the depot is only around 5 miles away from my house! I called to see if it could be brought forward and was told no. I've used other building suppliers before and they usually deliver either next day or the day after. I think Beesley and Fildes need to employ more drivers.

I ordered and paid for a bag of golden gravel from your Birkenhead branch to be delivered on 12/9. On 11/9, I received a call to ask if delivery could be postponed because you were short a driver. Because I'm a nice person, and I had the time and help available the following weekend to put the gravel down I said yes that was fine. On 19/9 - the agreed delivery date - as I had heard nothing, I called a couple of times. The phone just rang and rang. So I went to the branch, the chap I spoke to, to be honest, was polite but couldn't really be bothered - he was eating a sandwich to be fair - and after looking on the computer he told me it was out for delivery. I asked him why the phone couldn't be answered and he said that there were only two of them in. I guess it is difficult to do two things at once. It's now 2.15 and of course nothing has been delivered. I work away in the week, my time is very precious and you have let me down. I am very disappointed.

Placed order - got it wrong - received phone call and they put it right for me - fantastic

Ordered several door handles. delivery was good. One of the handles was faulty. I rang and told them and they sent a new one out by courier within 2 days. great service. I wouldn't hesitate to use this company again.

Ordered by phone and materials delivered next day. Good prices too, what more can you ask.

Very good price and service. Quick delivery, would definately use again.

Purchased a number of items recently from B&F and it was a pleasure doing business. I phoned in to discuss my requests and the two people I spoke to, one regarding building materials and other timber requirements were very methodical and discussion on costs was instant with no messing about. A pleasure to do business with and since I have actually visited a branch to order other materials as my build progressed. Very professional, knowledgeable and sincere.
My timber order was short 2x4.8 4"x4" and a quick phone call and the material was with me within the hour, on a Saturday (I never expected that level of service - outstanding). Highly recommend. Experience from initial phone call to delivery was amazing.