Benchmark Kennels Avis 

Had a fantastic experience with benchmark kennels, from start to finish cat was great in the office her communication was second to none. The quality of the kennels speaks for there selves they are exactly how they look online and what I asked for. Liam and mark were really nice lads and very professional and polite couldn't of asked for better from staff or company.

Another kennel up and a fantastic service from Mark & Shaun.

Have just had our kennel installed by this company. Cannot fault them from start to finish. Excellent customer service. Professional, courteous and efficient at every stage. Product is very good quality and the guys that installed it were meticulous, despite the late finishing time they did not rush or cut corners.
Very satisfied and dogs are quite happy in their new home.

Excellent communication from start to finish. The 2 fitters Liam and Simon were professional and efficient and really nice guys. The kennels look great. Hopefully they will last a very long time.

Very good delivery, called with an update on how far they were away. Made sure I was happy with the kennel before leaving. Brilliant service from Liam and mark

Thank you Brogan and Simon for installing the kennel today. Both of you are very professional and helped decide on the best location putting the dogs interests first! Thank you again.

Just had my Benchmark Kennel delivered and installed and I’m absolutely delighted with it. The buying experience was brilliant from start to finish.

I spent weeks researching products and had several phone calls with Cat who answered all my questions, and gave me the confidence to place an order - I settled on a 12x6.5 single, with lots of extras, and a custom door arrangement.

Fast forward 3 weeks and Simon and Nath arrived promptly on delivery day, and spent 4 hours building exactly (to the mm) what I ordered!

I’ve already recommended them to friends.

Very professional. Great communication. Super work today by the installation team of Simon and Nath. Thank you guys. Couldn’t ask for more.

Fantastic experience with Benchmark Kennels from beginning to end, were over the moon with our end product.. the dogs are ever so happy.. Thank you to Liam & Mark for there hard work and communication on the day!!

Thanks to benchmark kennels for a well built kennel. Thanks to Brogan and Nathan for a great job on putting it together and leaving the area clean and tidy. Would recommend the company.

We have had great service and communication from start to finish.
The kennels have been put up today and are so much better than we thought they’d be, everything is so incredibly sturdy.
The guys who did the build were excellent too , very courteous and efficient, massive thanks to Liam, Craig and Andy who left the area so clean and tidy .
Also many thanks to Cat who answered all my many questions.
Would 100 percent recommend this company

Very happy with my purchase from Benchmark kennels, Brogan and Shaun did a fantastic job of putting the shed together, very efficient and professional. We also asked for a custom made shed instead of kennels and Benchmark kennels were happy to accommodate our idea! Happy with quality and very happy with price. Would highly recommend.

Brilliant service by liam and Craig and really happy with the kennel

Brogan and Nathan were absolutely outstanding. Arrived on time, faultless installation, an absolute pleasure to deal with.

Superb
As Cree farm expansion goes well our farm workshop has lodgings for extended stay of mites ideal for jet washing mites while contained
12 X 8 ft Triple Dog Kennel X 3

Thank you Brogan Liam and Sam what a superb job

Benchmark Kennels Ltd is the perfect place for your pet. The staff is attentive and the facilities are top-quality. My pet had a great time, and I felt at ease knowing they were in good hands.

As I am unable of edit or comment on the response to my earlier post from Benchmark Kennels on 03/09/24 I shall comment in a separate review.

To Benchmark Kennels -

I would like to correct the inaccuracies in your comment.

- You are a UK wide company for delivery and installation. Delivery and installation is free within 100 mile radius and is then charged at £1.30 per mile so I was subject to a significant additional charge for this cattery.
I’m sure you are familiar with the Consumer Advice Act 2015 and will therefor be aware that I was entitled to a full refund given that the dispute resulted in my favour.

-There were no modifications made. Both team members constructing the cattery stated that they did not normally build catteries and that this was their first. They were unaware that shelves were to be fitted on either side of the pop hole which was built into the door leading from the sleeping bay to the run. When I told them about this they cut the wood too narrow for a cat to jump onto and another piece had to be added. The additional piece was cut several inches shorter to allow for door opening. The joiner that provided an independent report stated that this should have been angled which would then allow the door to open.

-At no point did I try to cancel the cattery however I did try to postpone the date of delivery but was informed that this would incur a significant charge due to a team having been already allocated to the job.

-The paperwork I signed was after a quick inspection on the spot when the team were leaving, it was only after a more in depth examination that I noticed all the defect. Whilst you did offer to return your email stated “some of the defects you mention align with the expected construction and design of the cattery”
These defects were splits in the wood where screws were inserted too far as well as ragged edges of ALL the panels. You also stated that “your team would assess the issues and carry out any necessary modifications”, there was no mention or acknowledgement of the defects I had provided evidence of.

You are correct in stating that I have only ever given 1 star reviews on trustpilot, what you failed to mention was that there are only 3 reviews, one of which is Benchmark Kennels. The other 2 reviews clearly state that there was no issue with the product itself but the rating was for issues with the delivery / customer service. I usually put my review on company websites.

Unfortunately there is no facility to post photo & video evidence on Trustpilot but I am more than happy for you to display the photos & video against my review on your website or Facebook page if you feel they are unjust.

Had I been aware the company went into liquidation in January 24 I would never have made the purchase.

Reply to my being reported

I am unsure what specifically I am being reported on but I am happy to provide Trust Pilot with correspondence from all parties involved as well as photos & video.

Awful company to deal with. I ordered a custom build cattery which cost over £2000, it was delivered and built on 10/06/24. The workmanship was appalling and the quality of wood poor. I sent the company 25 photos, all of different and significant defects. There were numerous splits in the wood where the screws had been inserted too far. Every piece of wood including the shelves and ladders were completely ragged making it unsafe and dangerous for the cats. The door of the sleeping area was fitted the wrong way resulting in it only opening so far as it hit off the roof panel. The whole side panel was fitted without any post to secure it leaving it fully mobile. BM initially offered to send the team back up to assess it and fix anything "they felt" to be defective. They didn't acknowledge or comment on any of the photos with the defects which were sent to them in evidence.
I consequently contacted consumer advice supplying them with all the evidence and was advised by them to reject the cattery as it was unfit for purpose. BM challenged this resulting in a dispute lasting over 2 months. I had to get an independent report from a qualified joiner - he stated that the workanship was absolutely shocking and was one of the worst shed type builds he had seen.
The dispute finally resulted in me getting a full refund and the cattery was uplifted 2 weeks ago.
If you are purchasing from this company I would suggest looking at all the reviews as well as looking at the company history and records.

Great customer service from start to finish. Very helpful, clear and couldn’t do more for you! The kennels are also perfect, amazing quality and look fantastic. Couldn’t be happier!! They were put up so well and efficiently. I’d recommend these guys a million times over.