The service from the staff was incredible. Bryan helped find a suitable mattress that would fit my budget and liking, and even arranged my mattress to be held in storage until I wanted to pick it up.... Voir plus
Établissement
Changer d'établissementUnit 5 Vale Retail Park, HP20 1DH Aylesbury, Buckinghamshire, GB
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Lisez les avis des autres
What an exceptional service from Benson For Beds. We could not fault them. They were absolutely excellent from the point of sale to the final delivery. Luke, the Sales Manager in Aylesbury was so kind... Voir plus
L'entreprise a répondu
We bought a new king size mattress. The price was little higher and there wasn’t much discount available for us in my view, considering that we paid for delivery and again for removing the old mattres... Voir plus
Both Ashley, instore, and the delivery guys were very helpful but only the mattress could be delivered due to the base arriving broken into the distribution centre. Customer service did all they co... Voir plus
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Aylesbury
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 Vale Retail Park, HP20 1DH, Aylesbury, Buckinghamshire, Royaume-Uni
- 1296336103
4,8
Excellent
237 avis
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Excellent Service
I received my new bed, pillow and headboard quickly and was ably assisted by Luke and Fax. They had excellent knowledge in which bed and headboard to choose. I am very pleased with the service I received.
12 septembre 2025
Réponse de Bensons For Beds - Aylesbury
Thanks so much for your kind words! I’m glad Luke and Fax helped you find exactly what you needed. Hope to see you again soon! Take care, Megan at Customer Care.
Very impressed with Luke the manager
Very impressed with Luke the manager. He has very good knowledge of his products and electric Otterman. Give him a gold star.
Thanks for your good advice Luke
22 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Aylesbury
We appreciate you sharing your positive experience! We're happy to hear that our manager's product knowledge and advice stood out to you. Thank you for your kind words!
Thank you,
Lauryn at Customer Care
Great service
Polite and courteous all through the delivery and set up of my daughters bed
10 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Aylesbury
Thank you for your kind words! Our team takes pride in providing exceptional service, and we are thrilled to hear that we were able to make your daughter's bed delivery and set up a smooth and pleasant experience. We truly appreciate your support and hope to serve you again in the future.
Positive experience when choosing our new mattress.
On entering the store we were pleased to see a good range of beds on show and available to lie on for evaluation. Such showrooms are rather scarce but this would justify the journey we had made. The two staff members (Brian and Luke) who assisted us were knowledgeable, gave us plenty of information and answered our questions, with a professional and friendly approach. We never felt pressurised or rushed which was important to us. We felt supported in making our own decision on our new mattress.
8 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Aylesbury
We're happy to hear that you found our showroom helpful and that our team provided you with the support you needed. It's great to know that you felt comfortable and informed during your mattress selection. Thank you for your positive feedback!
Take care,
Megan at Customer Care
Great service
helpful and friendly staff , very proffesional . very good deals to be had .
5 star.
3 septembre 2025
Réponse de Bensons For Beds - Aylesbury
We're happy to hear that our helpful and friendly staff provided you with a professional experience and great deals. Thank you for your positive feedback, Megan at Customer Care
The sales assistant was very friendly
The sales assistant was very friendly, knowledgeable and extremely helpful. They were there to answer any questions or queries I had and had a great understanding of the products available.
26 août 2025
Réponse de Bensons For Beds - Aylesbury
We appreciate you taking the time to share your experience. We're happy to hear that our sales assistant was able to provide you with helpful and knowledgeable assistance. We value your feedback!
Excellent customer service from start…
Excellent customer service from start to finish. I cannot fault the sales team in store nor the delivery service. Highly recommend.
21 août 2025
Réponse de Bensons For Beds - Aylesbury
We're happy to hear that you received excellent customer service throughout your experience! We appreciate your recommendation and are glad you were satisfied with our team. Take care, Megan at Customer Care
Aylesbury branch
Aylesbury branch. The lady allowed me to browse first before asking if I needed help. She showed me what was available in small double size and options of coverings. She measured the dimensions of the headboard for me so that when I was back home I could check the fit more accurately as we have a sloping ceiling.
All of the headboards looked to be good quality.
She informed me of the delivery time. I ordered and paid for my headboard and I have been given a date.
17 août 2025
Réponse de Bensons For Beds - Aylesbury
We're glad you enjoyed your experience at the Aylesbury branch. It's great to hear that the team member was helpful and provided you with the information you needed to make your decision. We appreciate you mentioning the quality of our headboards and the clarity regarding delivery. Thank you for your positive feedback, Megan at Customer Care
Fantastic experience
Staff were very polite, helpful, made us feel comfortable and not pushy in any way. My partner and I walked in just to browse and ended up buying a bed we are ecstatic with. Overall the whole experience was simple, easy and ultimately brilliant. A massive thank you to Bryan who helped us through the process and is a valuable member of the team!
10 août 2025
Avis spontané
Réponse de Bensons For Beds - Aylesbury
We are thrilled to hear that our team provided top-notch service and helped you find the perfect bed! Our goal is always to make our customers feel welcome and satisfied. Thank you for your kind words, Megan at Customer Care
Very knowledgable and helpful team, great experience!
The team at bensons was very knowledgable and able to talk us through the differences between each mattress and help us choose the right one for us. The experience was quick and easy, would definitely recommend!
18 juillet 2025
Réponse de Bensons For Beds - Aylesbury
Thank you for the kind words about our team at Benson's! We take pride in providing knowledgeable and efficient service to help our customers find the perfect mattress. Thanks for recommending us! Sleep well on your new mattress. Megan at Customer Care💤
Réponse de Bensons For Beds - Aylesbury
Thank you for your kind words, ! We are thrilled to hear that Bryan provided you with exceptional service. We are lucky to have him on our team. Thank you for choosing our business, Megan at Customer Care
Making the right decision
A good experience. Not rushed. Lots of information.
Manager was so helpful and patient. I hope I do not need to buy another bed so making the right choice was very important.
23 juillet 2025
Réponse de Bensons For Beds - Aylesbury
Thank you for your kind words! We are thrilled that you had a positive experience with our manager and were able to gather all the necessary information to make the best decision for your bed purchase. We hope to have the opportunity to see you again in the future, Megan at Customer Care
Excellent service
From the time we went into the Aylesbury store we nothing but friendly and professional service.
The delivery time was very short.
When the new mattress was delivered the team were very polite and in and out within ten minutes.
A big thanks all round
19 juillet 2025
Réponse de Bensons For Beds - Aylesbury
Thank you for your glowing review! It's our pleasure to provide friendly and professional service at our Aylesbury store. We're thrilled to hear that your delivery was quick and our team was polite. We truly appreciate your business and look forward to seeing you again in the future. Thank you for choosing us, Megan at Customer Care
Greeted as soon as I walked in the…
Greeted as soon as I walked in the store and received the help needed to get the mattress that my child wanted
20 juillet 2025
Réponse de Bensons For Beds - Aylesbury
Thank you for your wonderful review! We are delighted to hear that you and your child had a great experience with us. Our team prides itself on providing excellent customer service and we are thrilled to have met your needs. Thank you for choosing our store for your mattress purchase, Megan at Customer Care
Excellent in store service very…
Excellent in store service very friendly not too pushy
Only thing we found is when you looked online I’m sure we could get it cheaper makes you think about it really
1 juillet 2025
Réponse de Bensons For Beds - Aylesbury
Thank you for your review! We are thrilled to hear that you had an excellent experience with our in-store service and found our staff to be friendly and not pushy. We understand your concerns about pricing and are always looking for ways to offer the best value to our customers. We appreciate your feedback and hope to see you again in the future,
Megan at Customer Care
We are happy with our purchase
We are happy with our purchase, Thanks Ashley for assisting us, we had a stress free and smooth transaction! Very Knowledgeable!
29 juin 2025
Avis spontané
Réponse de Bensons For Beds - Aylesbury
Thank you for choosing us and leaving this positive review! Our team is dedicated to providing excellent service and we are thrilled to have made your transaction stress-free. We appreciate your support and look forward to seeing you again in the future,
Megan at Customer Care
Excellent service
Sales person was very attentive, helpful and knowledgeable. Delivery on 24th June was again excellent - knew what time the guys were coming and arrived as planned.
Overall excellent service and a great bed! Thank you.
9 juin 2025
Réponse de Bensons For Beds - Aylesbury
We appreciate you taking the time to share your wonderful experience with us Mrs Canning- Thank you! We're happy to hear that our sales team was so attentive and knowledgeable, and that your delivery was prompt and efficient. We are glad you love your new bed! Sleep well, Megan at Customer Care.
Friendly and knowledgeable assistant
Friendly and knowledgeable assistant, Ashley.
Listened to my requirements and offered me various suitable choices. Was very happy with the service received and would definitely recommend.
22 juin 2025
Avis spontané
Réponse de Bensons For Beds - Aylesbury
We appreciate your kind words! It's great to hear that you were happy with the service and the assistance you received in finding suitable choices. We value your recommendation, Megan at Customer Care.
Faz gave us plenty of time and space to…
Faz gave us plenty of time and space to look around. We didn't feel we were rushed into our purchase. She also had really detailed information and very easy to talk to.
11 juin 2025
Réponse de Bensons For Beds - Aylesbury
We're happy to hear that you felt comfortable during your visit. It's great to know the information provided was helpful and that you had a positive experience. Thanks for your feedback, Megan at Customer Care
Easy experience from start to finish
Easy experience from start to finish. Salesman couldn't have been more helpful
10 juin 2025
Réponse de Bensons For Beds - Aylesbury
We're happy to hear that your experience was easy and helpful from beginning to end. We appreciate you taking the time to leave us this great feedback, Megan at Customer Care
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