It has been 12 years since we bought a new mattress and had no idea about the benefits of the latest technology involved. The branch manager at the Bedford store, Maz, was extremely knowledgeable and... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5 St Johns Retail Park, Ropewalk, MK42 0XE Bedford, Bedfordshire, GB
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Lisez les avis des autres
My husband and I went into the shop to test a few mattresses, having decided years ago we needed a new one. We were impressed with the knowledge of our assistant, Daria, who asked our preferred sleepi... Voir plus
L'entreprise a répondu
We had a great experience at Bensons For Beds in Bedford. The staff were knowledgeable and friendly, giving us plenty of time to browse without any pressure. Special thanks to Maz, Marcus, Kyan, and D... Voir plus
L'entreprise a répondu
The in store experience was good with time given to let us try out options before we made a choice. Delivery was quite slow but not too bad and we were kept updated about the progress. Delivery itself... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Bedford
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 St Johns Retail Park, Ropewalk, MK42 0XE, Bedford, Bedfordshire, Royaume-Uni
- 1234419486
4,8
Excellent
386 avis
Demande des avis aux clients
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Outstanding customer service from…
Outstanding customer service from Ruksar and Ibrahim! They went above and beyond to help me find the perfect 2-bedroom home for my children. From start to finish, they were incredibly patient, professional, and genuinely caring about our needs. They made the entire process smooth, stress-free, and reassuring. I truly felt supported every step of the way. Thank you, Ruksar and Ibrahim, for your dedication and exceptional service you made a big difference for my family
30 décembre 2025
Réponse de Bensons For Beds - Bedford
We're happy to hear that the team provided outstanding support in finding the perfect home for your family. We appreciate you acknowledging their patience, professionalism, and genuine care. It's great to know they made the process smooth and reassuring for you. Thank you for your positive review – Lauryn at Customer Care 💜
Great help un the store and great…
Great help in the store and great delivery Guys
24 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Bedford
Thank you for your feedback! We’re delighted to hear you received great support in-store and from the delivery team. Thank you for your positive review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Bedford
We appreciate your feedback and are so glad you had an amazing experience with our service at our shop.
Team Bensons
Our sales gentleman (Maz) remembered we…
Our sales gentleman (Maz) remembered we had been in a few weeks prior. Friendly. Would recommend.
4 décembre 2025
Réponse de Bensons For Beds - Bedford
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that az can be given the credit he deserves. - Team Bensons
Delivered on time
Delivered on time
Kept us informed
Polite staff in particular the lady who served me Elizabeth was very helpful
25 novembre 2025
Réponse de Bensons For Beds - Bedford
We're happy to hear that your delivery was on time and that we kept you informed. We appreciate your kind words about our staff member; we're glad they were helpful!
Customer service we need need
Store manager approached us. Very professional and friendly. Helped us choose our bed went through all options. He could not of been better
25 novembre 2025
Réponse de Bensons For Beds - Bedford
We're happy to hear that the store manager was helpful and professional during your bed selection. Thank you for sharing your positive experience with us,
Megan at Customer Care
Réponse de Bensons For Beds - Bedford
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
The choosing a mattresssales person was very helpful and…
The sales person was very helpful and gave us good advice which helped us to choose the correct mattress. She went over all the important information in detail and very clearly.
6 novembre 2025
Réponse de Bensons For Beds - Bedford
We’re pleased to hear our team member provided helpful advice and explained all the important details clearly, making it easier for you to choose the right mattress. Thank you for an amazing review Patricia – Lauryn at Customer Care 💜
Straightforward from start to finish
Helpful, friendly advice in store provided by Farai. Gave good guidance but also gave is space to make a decision. Really pleased with my mattress and pillows and the promotion was great (20% off and an extra % off as a Blue Light card holder). Everything was delivery within 2 weeks of the order. The delivery team (John H and Steven B) were great and super quick - even considering they had to deliver the mattress up 4 flights of stairs! It was also great that they recycle your old mattress.
From start to finish, my experience with Bensons for Beds was great. Would definitely recommend.
8 novembre 2025
Réponse de Bensons For Beds - Bedford
We’re thrilled to hear that Farai provided helpful, friendly advice and gave you the space to make the right decision. It’s great to know you’re pleased with your mattress and pillows, and that the delivery team went above and beyond—even tackling four flights of stairs! We’re also glad the recycling service and promotions added extra value to your experience. Thank you for an amazing review Laura. – Lauryn at Customer Care 💜
Thank you Bensons for Beds
Thank you Bensons for Beds - Bedford! I had purchased a bed with a mattress and was delivered on time as promised.
I am writing this review especially for Oliver, an excellent member of the sales team who helped us to select our bed and mattress and was very patient with us the entrie time, while we kept changing our mind on the type and colour of the cot.
In addition to that, today the bed was delivered and due to some confusion, was not fitted for us, just delivered by the delivery team. Oliver made sure he came home to fix the bed for us. He has done a wonderful job and I really appreciate his hardwork and the prompt response by Bensons for Beds.
Thank you once again Team !
Regards,
Nichelle
5 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Bedford
We’re absolutely delighted to hear Oliver went above and beyond to make your experience smooth and stress-free! His patience in helping you choose the perfect bed and mattress, and then personally ensuring everything was set up correctly, truly reflects the level of care we aim to provide. Thank you for sharing such thoughtful feedback.
Thank you for your positive review Nichelle – Lauryn at Customer Care 💜
Excellent service and quality goods
Very pleased with my new bed and the service I received from walking into the shop to delivery. Would highly recommend this company.
21 août 2025
Réponse de Bensons For Beds - Bedford
We're very pleased that you are happy with your new bed and the service you received from start to finish. We appreciate your recommendation,
Megan at Customer Care Team
Good products and communication
22 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Bedford
We appreciate your feedback on our good products and communication. We are happy you had a positive experience with us. – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Bedford
Our team will love hearing that—thank you so much Mr Buckle! Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care🙌
Good selection
Wide selection of beds and Oliver helped talk us though the different specifications of various alternatives so we could pick the best bed for our preferences. Useful and practical information so we could pick the right one for us!
15 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Bedford
We're glad you found a bed that suits your preferences. It's great to hear that the information provided was useful in making your decision. Thank you for your positive feedback,
Megan at Customer Care
Very helpful staff .phoned us back and…
Very helpful staff .phoned us back and answered questions efficiently. Would definitely use them again.
16 octobre 2025
Réponse de Bensons For Beds - Bedford
Very helpful staff .phoned us back and answered questions efficiently. Would definitely use them again.
Sleep well,
Megan at Customer Care
Réponse de Bensons For Beds - Bedford
Thanks for your feedback! We’re glad you enjoyed our range and felt welcomed by our team. Hope to see you again soon!
Take care,
Megan at Customer Care
The delivery staff were fantastic!
The delivery staff were fantastic!! Very helpful.
6 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Bedford
Thank you! We’re delighted to hear our delivery team were fantastic and helpful.
Kind regards,
Megan
The Bensons for Beds Care Team
My salesman Marcus was v knowledgeable-…
My salesman Marcus was v knowledgeable- patient and honest - really helpful
1 octobre 2025
Réponse de Bensons For Beds - Bedford
We appreciate you sharing that our salesman was knowledgeable, patient, honest, and helpful! We're so glad you had a positive experience.
Take care,
Megan at Customer Care
Réponse de Bensons For Beds - Bedford
We're happy to hear that you had a brilliant experience. Thank you for your positive feedback; we appreciate it.
Thank you,
Lauryn at Customer Care
Replacing my mattress on my double bed
I was looking to replace my mattress on my double bed. The Bensons For Beds website offered me plenty of options with agod range of products. I selected one which was in the sale with 50%reduction
27 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Bedford
We appreciate you sharing your experience. It's great to hear that you found a good selection of mattresses on our website and were able to find one on sale for your double bed. Thanks for your feedback.
Thank you,
Lauryn at Customer Care
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