It has been 12 years since we bought a new mattress and had no idea about the benefits of the latest technology involved. The branch manager at the Bedford store, Maz, was extremely knowledgeable and... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5 St Johns Retail Park, Ropewalk, MK42 0XE Bedford, Bedfordshire, GB
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My husband and I went into the shop to test a few mattresses, having decided years ago we needed a new one. We were impressed with the knowledge of our assistant, Daria, who asked our preferred sleepi... Voir plus
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We had a great experience at Bensons For Beds in Bedford. The staff were knowledgeable and friendly, giving us plenty of time to browse without any pressure. Special thanks to Maz, Marcus, Kyan, and D... Voir plus
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The in store experience was good with time given to let us try out options before we made a choice. Delivery was quite slow but not too bad and we were kept updated about the progress. Delivery itself... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Bedford
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 St Johns Retail Park, Ropewalk, MK42 0XE, Bedford, Bedfordshire, Royaume-Uni
- 1234419486
4,8
Excellent
386 avis
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Customer service was AMAZING
Marcus was amazing. He helped us so much from choosing the right bed to choosing the right mattress gave us advice which suited our circumstances
31 août 2025
Réponse de Bensons For Beds - Bedford
We appreciate your positive feedback! We're happy to hear that our team member was amazing and helped you choose the right bed and mattress by providing helpful advice.
Thank you,
Megan at Customer Care
Réponse de Bensons For Beds - Bedford
Thanks so much! We’re happy you felt the friendly service. See you again soon! Take care, Megan at Customer Care.
Farai was very attentive and helpful
Farai was very attentive and helpful. He guided our choice with professionalism.
20 septembre 2025
Réponse de Bensons For Beds - Bedford
Thank you for your kind words—so pleased to hear Farai took great care of you! Take care, Megan at Customer Care.
Bed Supply
Bed delivered was not fit for purpose. Glides missing from half divan base. Shop could offer no solution and Customer service department offered no remedy and no compensation
24 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Bedford
We’re sorry to hear about the initial issues with your bed and the frustration it caused. We’re pleased to confirm that this matter has since been resolved. Please don’t hesitate to contact us if you need any further assistance.
Thank you for your feedback,
Megan at Customer Care.
Réponse de Bensons For Beds - Bedford
We're happy to hear that you received good service in our store and that your delivery was very smooth. Thank you for your feedback.
Thank you,
Lauryn at Customer Care.
Marcus assisted us throughout our…
Marcus assisted us throughout our visits, he is a very helpful, pleasant sales advisor, he talked us through all the aspects of each bed and how they were constructed, patiently worked with us whilst we were making our decision, whilst also expressing other options to consider. What a wonderful person to have in your store, friendly, helpful and very professional.
20 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Bedford
We're happy to hear that our sales advisor was so helpful and pleasant during your visits. We appreciate you acknowledging their patience and professionalism as you made your decision.
Thank you,
Lauryn at Customer Care.
Amazing, totally recommend!!!
Beds are beautiful specially the one i picked out Celia(Grey). The most comfortable mattress to go with it, couldn’t be more happy of the craftsmanship. Customer service amazing from not only sales colleague that helped me out but the management too. Amazing!!
11 septembre 2025
Réponse de Bensons For Beds - Bedford
Thank you for your wonderful review! We're thrilled that you love your new Celia (Grey) bed and comfortable mattress. Our team takes great pride in the craftsmanship of our products and providing outstanding customer service. We appreciate your support and look forward to serving you again in the future!
Great customer service from Daria and…
Great customer service from Daria and Marcus at the Bedford branch. Both were very helpful. Marcus in particular was very patient as he explained the different types of mattresses to me as I tried them out and then said I should go away, think about it and come back and try again which I did. The staff also helped me in organising disposal of my old mattress and when I needed to alter my delivery date, it was not a problem. When I cancelled my first order because I had changed my mind, the main office gave a refund immediately.
My new mattress arrived on time and the two delivery men Ricardo and John were very helpful, polite and courteous.
Go and visit this company if you are thinking about getting a new mattress.
29 août 2025
Réponse de Bensons For Beds - Bedford
We're happy to hear about the great customer service you received at the Bedford branch. It's wonderful that our team was helpful and patient while assisting you with your mattress selection and disposal. We appreciate your recommendation and are glad the delivery went smoothly.
Take care,
Megan at Customer Care
Very good customer service
Very good customer service and very nice store experience as well. We ended up buying a mattress and are awaiting its delivery soon.
5 septembre 2025
Réponse de Bensons For Beds - Bedford
We're happy you had a positive experience in our store and that our customer service met your expectations. We appreciate your purchase and hope you enjoy your new mattress Mr Singh, Megan at Customer Care
Réponse de Bensons For Beds - Bedford
We're happy to hear that you found what you wanted quickly. Thank you for your feedback; we appreciate it greatly.
New mattress
We went into explore buying a new mattress and left having bought one. The young man who served us, Farai, was very helpful and knowledgeable.
All in all excellent service.
20 août 2025
Avis spontané
Réponse de Bensons For Beds - Bedford
We're happy to hear that you found what you were looking for! It's great to know that our service and expertise were helpful during your mattress purchase. Thank you for your positive feedback, Megan at Customer Care
We had great experience.
We had great experience, sales person was very kind and helpful.
Beds choice could be more.
13 août 2025
Réponse de Bensons For Beds - Bedford
We're glad you enjoyed your experience with our sales team! We appreciate your feedback regarding the bed selection, and we'll consider expanding our choices.
Thank you, Megan at Customer Care
Visited Bensons at Bedford for mattress…
Visited Bensons at Bedford for mattress and there are wide variety.
Mr. Maz was very helpful and showed all the mattresses and explained the pros and cons of each .
We could lie on different mattresses and could select the mattress.
12 août 2025
Réponse de Bensons For Beds - Bedford
We're happy to hear that you found a wide variety of mattresses during your visit to our store. We're glad that our team member was helpful in showing you our selection and explaining the features of each mattress, so you could select the perfect one.
Thank you, Megan at Customer Care
Friendly salesman and very…
Friendly salesman and very knowledgeable, and provided a quote that was better than my first
7 août 2025
Réponse de Bensons For Beds - Bedford
Thank you for your positive review! We pride ourselves on having a friendly and knowledgeable sales team, and we are thrilled that we were able to provide a better quote for you. We hope to continue exceeding your expectations in the future, Megan at Customer Care
Great service found what we need with…
Great service found what we need with the help of Elizabeth
8 août 2025
Réponse de Bensons For Beds - Bedford
Thank you for your kind words! We strive to provide exceptional service and we are thrilled that Elizabeth was able to assist you in finding exactly what you needed. We appreciate your support and hope to see you again soon, Megan at Customer Care
Put customer first
Sales rep was informing helpful and gave advice when asked. Great service.
1 août 2025
Réponse de Bensons For Beds - Bedford
Thank you for leaving a positive review! Our sales team takes pride in providing helpful advice to our customers. Glad you had a great experience with us. We look forward to seeing you again soon, Megan at Customer Care
Réponse de Bensons For Beds - Bedford
Thank you for your feedback! We are thrilled to hear that our team was able to assist you from start to finish. We always strive to provide exceptional service to our customers. Thank you for choosing our business, Megan at Customer Care
Réponse de Bensons For Beds - Bedford
We're thrilled to hear that our team was able to assist you and make your experience a positive one. We strive to provide excellent customer service and we're glad it was reflected in your experience. Thank you for choosing our business, Megan at Customer Care
Friendly informative sales person…
Friendly informative sales person without being pushy .
8 juillet 2025
Réponse de Bensons For Beds - Bedford
Thank you for your kind words! We're so glad to hear that our salesperson provided a positive and informative experience. We pride ourselves on creating a no-pressure environment for our customers. See you again soon, Megan at Customer Care
Good choice
Good choice, Maz very helpful and knowledgeable, good price and good follow up
3 juillet 2025
Réponse de Bensons For Beds - Bedford
Thank you for your review! It was a pleasure seeing you and we are glad to hear that Maz was helpful and knowledgeable. We always strive to provide competitive prices and excellent follow-up. We appreciate your business and hope to see you again soon, Megan at Customer Care
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