We had such a lovely experience at Bensons for Beds, especially thanks to Monica. She was incredibly helpful and patient with us while we took what felt like forever to decide! 😂 Monica had such... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit A2 Blackpool Retail Park, FY4 2RP Blackpool, Lancashire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Greeted as we came in and Kevin was very nice and nothing was too much trouble to help us Used a bed machine to decide what firmness we would require for the matters. Showed us round the showro... Voir plus
Simply great customer service. Julie was most attentive, showed exactly the right level of customer empathy, excellent patience and product knowledge. Thanks Julie for the pleasure of doing business w... Voir plus
L'entreprise a répondu
Showroom very good, friendly and helpful - and through asking questions and letting us experience different types of mattress, we found what we needed. Delivery men were rushing - one man in particu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Blackpool
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit A2 Blackpool Retail Park, FY4 2RP, Blackpool, Lancashire, Royaume-Uni
- 1253403456
4,9
Excellent
579 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
RUBBISH LIARS!!
We purchased what we thought was a solid oak bed from Bensons. Delivery day arrived and the bed was not only badly damaged...its mdf covered with oak veneer! For a £1000 bed!
The customer services department is farcical. The store staff....Tommy in the Blackpool store...rude and uninterested in helping. We have a recording of the conversation...him telling us it isnt his problem and so forth.
Avoid these liars...mis sold and utter rubbish!!
I have lots of pictures of the damaged bed which clearly show MDF....
Stay away!!
22 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Blackpool
We are sorry to learn that your bed was delivered damaged. We also regret that the service you received fell short of expectations. We have since been in touch with you and can confirm that this issue is now resolved.
Thank you for your feedback,
Megan at Bensons for Beds Customer Care.
Réponse de Bensons For Beds - Blackpool
Thank you for sharing your positive experience with us! We're glad to hear that our assistant was able to provide you with the knowledge and patience you needed. We truly value our customers and are committed to delivering exceptional service. We hope to see you again soon, Megan at Customer Care
Good showroom with full range…
Good showroom with full range mattresses! Computer mattress system brilliant leaving no doubt in my mind of which firmness to choose! Good range of prices.
21 juillet 2025
Réponse de Bensons For Beds - Blackpool
Thank you for your positive review! We are so glad to hear that you had a great experience in our showroom and that our computer mattress system helped make your decision easier. We strive to provide a wide range of prices to fit everyone's budget and we hope to see you again soon, Megan at Customer Care
The bed chosen was on show
The bed chosen was on show. picked it on line and Kevin was extremely helpful. Good customer service and clear with explanation of delivery process.
1 juillet 2025
Réponse de Bensons For Beds - Blackpool
Thank you for sharing your positive experience with us! We are so glad to hear that Kevin provided excellent customer service and made your delivery process clear. We are committed to providing the best service to our customers. Thank you for choosing us, Megan at Customer Care
Kevin in Blackpool was a superstar
Kevin at the Blackpool branch was super friendly, approachable and trustworthy. He was really patient with us and accommodated our two year old toddler who was with us.
1 juillet 2025
Réponse de Bensons For Beds - Blackpool
Thank you for sharing your experience with Kevin at our Blackpool branch. We're thrilled to hear that he provided you with exceptional service and made your family feel welcome. We pride ourselves on being trustworthy and accommodating to all of our customers' needs. We hope to see you again soon, Megan at Customer Care
Réponse de Bensons For Beds - Blackpool
Thank you so much for the positive feedback! We strive to provide exceptional customer service and it's great to hear that we were able to help. Your satisfaction is our top priority. Have a wonderful day! 😊
Megan at Customer Care
Superb service and knowledge
Julie greeted me as I was walking around, was very knowledgeable and friendly, she took time to answer all of my questions. I feel like she had my best interest at heart, trying to save me money and really looked after me, great customer service and knowledge of products
29 juin 2025
Avis spontané
Réponse de Bensons For Beds - Blackpool
Thank you so much for your kind words! Julie is an invaluable member of our team and we're thrilled that she provided you with exceptional customer service and product knowledge. We always strive to put our customers first and we're glad that she was able to save you some money while doing so. We appreciate your business and look forward to seeing you again in the future. Take care, Megan at Customer Care
Monika was absolutely amazing
Monika was absolutely amazing, she remembered us from a previous visit and showed us what we wanted and asked for along with different options to consider
24 juin 2025
Réponse de Bensons For Beds - Blackpool
We're happy to hear that you had such a positive experience! It's wonderful to know that our team member remembered you and provided excellent service, offering tailored options to consider. Thanks for your feedback, Megan at Customer Care
Wonderful customer service from the Blackpool Store
We purchased a superking bed from the Blackpool store and received excellent customer service from Gemma. From the moment Gemma introduced herself, we felt completely at ease, and she worked so hard in identifying the correct mattress and bed for my husband and I who suffer with back problems. We were absolutely delighted with Gemma’s knowledge and advice and cannot thank her enough. We would highly recommend you ask for Gemma when purchasing a bed at the Blackpool Store.
26 mai 2025
Réponse de Bensons For Beds - Blackpool
We're delighted to hear about the excellent service you received at our Blackpool store! We're so glad that you felt at ease and that our team member could help you find the perfect bed and mattress for your needs. Thank you for your recommendation, Megan at Customer Care.
Assistant was very helpful
Assistant was very helpful , explained all our options regarding which bed to consider and payment options
7 juin 2025
Réponse de Bensons For Beds - Blackpool
We appreciate you taking the time to leave us this wonderful review Mr and Mrs Smith! We're happy to hear that our team member was helpful in explaining your bed and payment options.
Take care, Megan at Customer Care
Bensons sorted delivery firm problems…
Bensons sorted delivery firm problems can't thank them enough.
30 mai 2025
Avis spontané
Réponse de Bensons For Beds - Blackpool
We're happy to hear that the delivery issues were resolved. We appreciate you taking the time to leave us feedback. Take care, Megan at Customer Care
Originally the order had been priced…
Originally the order had been priced wrong we have to return to the store for the corrected paper work and £20 refund. The bed has been delivered but the collection was not put on the corrected order. Therefore, I have not received the service I requested and believed that I had paid for. Very disappointing overall. I have tried to contact Blackpool Bensons for Beds. However, they will not answer the phone.
13 mai 2025
Réponse de Bensons For Beds - Blackpool
We regret to hear about the pricing error, the collection issue, and the difficulty reaching our store Laura. We appreciate you bringing this to our attention and will review your order to improve our service. Thank you, Megan at Customer care
The store was bright
The store was bright , well layed out and a vast range to choose from.
Kevin introduced himself and left us to explore. We caught up with Kevin later .He explained bases, beds matrasses , colours , insurance and costs in a friendly manner .We where amazed by his knowledge.
The whole experience was excellent.
27 mai 2025
Réponse de Bensons For Beds - Blackpool
We're happy to hear that you found our store bright and well-organised with a great selection. We're glad you appreciated the informative and friendly assistance you received. Thank you for your positive feedback, Megan at Customer care
Your staff where really friendly and…
Your staff where really friendly and helpful and gave us all the support we needed to help us choose the bed and mattress that we’re right for us.
29 mai 2025
Réponse de Bensons For Beds - Blackpool
We're so glad to hear that our team was friendly and supportive in helping you find the perfect bed and mattress. Thank you for your positive feedback, Megan at Customer care
Réponse de Bensons For Beds - Blackpool
We appreciate your feedback! We are glad you found our service friendly, knowledgeable, and free of pressure. Thanks for choosing us, Megan at Customer care
Amazing customer service with a very…first class
Amazing customer service with a very knowledgeable member of staff, and great discount in the sales.
24 mai 2025
Avis spontané
Réponse de Bensons For Beds - Blackpool
We're happy to hear about the amazing customer service you received from our knowledgeable staff and the great sales discount you got. Take care, Megan at Customer care
The service I received at Bensons for…
The service I received at Bensons for Beds was excellent. We were given all the information required and were very satisfied with the experience.
26 mai 2025
Réponse de Bensons For Beds - Blackpool
We appreciate you taking the time to share your positive experience! We are happy to hear that you received excellent service and all the information you required. Thank you, Megan at Customer care
Excellent help from Julie in providing…
Excellent help from Julie in providing guidance in choosing a new bed.
22 mai 2025
Réponse de Bensons For Beds - Blackpool
We're happy to hear that you received excellent guidance in choosing a new bed. Thank you for sharing your positive experience with us, Megan at Customer Care
Réponse de Bensons For Beds - Blackpool
Thank you so much for your kind words! Providing top-notch customer service and being helpful are our top priorities. We're glad we could make your experience with us a positive one. We appreciate your business! 😊 #CustomersFirst #HappyCustomers
easy bed buying
We were given a friendly welcome and shown beds to meet our requirements and given advice on various aspects of our intended purchase. The whole experience went smoothly.
28 avril 2025
Réponse de Bensons For Beds - Blackpool
Thank you for your kind words! We are thrilled to hear that our team was able to assist you with finding the perfect beds for your needs. We pride ourselves on providing exceptional service and making the buying process easy for our customers. We appreciate your business and hope you enjoy your new purchase!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.