We had a really positive experience at Bensons for Beds. We were served by the manager, who was friendly, knowledgeable and genuinely helpful throughout. He took the time to explain the different opt... Voir plus
Établissement
Changer d'établissementUnit 5 Westwood Retail Park, Westwood Road, CT10 2RQ Broadstairs, Kent, GB
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Lisez les avis des autres
Every part of the service was superb. Only came in to buy a new mattress, ended up getting a whole new bed. Great communication throughout
We were warmly welcomed when we entered the store. Karen gave us the space to browse without making us feel pressured but was on hand to offer guidance when needed. The advice and help we were given w... Voir plus
L'entreprise a répondu
We can in looking for a specific bed and Kyle was able to adapt and create exactly what we needed and for a great price compared to some other retailers. Thanks so much for all of the help.
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Broadstairs
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 Westwood Retail Park, Westwood Road, CT10 2RQ, Broadstairs, Kent, Royaume-Uni
- 1843860976
4,9
Excellent
710 avis
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Great experience
Lots of beds to look at and try. Store has been set up well. Staff are there to help but are not too pushy.
15 octobre 2025
Réponse de Bensons For Beds - Broadstairs
We appreciate you taking the time to share your experience Daniel. We're happy to hear that you found a lot of beds to explore and that our staff was helpful but not overbearing! Thank you for your review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Broadstairs
We're glad you found our team friendly and professional. Thank you for your great feedback; it means a lot to us. – Lauryn at Customer Care 💜
Excellent service by bensons
The Manager Tyrrll welcomed us to the store . Did not hassle us and was very informative of each product . And gave us a great deal
13 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Broadstairs
We appreciate you sharing your experience. We're happy to hear that our team member was welcoming, informative, and helpful in assisting you with a great deal!
Thank you for your review – Lauryn at Customer Care 💜
Excellent advice and service.
We bought our new mattress in August. I have waited untill now to do a review as I wanted to see if the advice given instore was correct. It most defintely was!
We are sleeping so much better, and wake fresher and ready for a new day.
Also a big up to the delivery guys.
14 août 2025
Réponse de Bensons For Beds - Broadstairs
We're happy to hear that the advice provided in-store proved accurate! It's great to know you are sleeping better and waking up refreshed. We appreciate your positive feedback regarding our delivery team. Thank you for your review – Lauryn at Customer Care 💜
Great service, extremely knowledgeable, highly recommended
Great service from Tyrrell in the Broadstairs store - extremely helpful, friendly, knowledgeable and not pushy. Helped us find the perfect bed and mattress. Would highly recommend.
9 octobre 2025
Réponse de Bensons For Beds - Broadstairs
Thanks a million! Glad you found your perfect sleep setup! 😴 Megan at Customer Care!🛏️✨
Réponse de Bensons For Beds - Broadstairs
We're happy to hear that you found plenty of choices at good prices and that our staff was very helpful. Thank you for your positive feedback, Megan at Customer Care
Réponse de Bensons For Beds - Broadstairs
We appreciate your feedback, this means the world to us Rosemary! We hope to welcome you back in the future, Megan at Customer Care
Good selection of beds and mattresses…
Good selection of beds and mattresses and staff
extremely helpful purchase dealt with efficiently
3 octobre 2025
Réponse de Bensons For Beds - Broadstairs
We're happy you found a good selection and that our staff was helpful. We appreciate you mentioning the efficient purchase process. Thank you,
Megan at Customer Care
TV Bed
Staff were friendly and attentive we did not feel pressured whilst in store.. The staff are helpful and knowledgeable regarding their products especially Karen who answered our many questions and talked us through various options of bed designs and mattress’s.
30 septembre 2025
Réponse de Bensons For Beds - Broadstairs
Thank you for sharing your experience! We're delighted to hear that Karen provided friendly, knowledgeable, and pressure-free assistance in helping you choose the right bed and mattress. Your feedback is greatly appreciated.
Take care,
Megan at Customer Care
Excellent Customer Service by Kyle
We bought a mattress and were assisted excellently by Kyle. He was so kind and was very helpful with his knowledge and finding the correct mattress that would suit our needs. We had our daughters with us and he was so understanding and was kind to them also. He is a credit to the store and the company. Thank You Kyle.
28 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Broadstairs
Huge thanks for your kind words about Kyle! Helping families find the right mattress with a smile is what he loves to do. We’re glad you had such a positive experience with him and the store!
Take care,
Megan at Customer Care💜
Graham from Thanet Bensons provided the best customer seevice
Graham from Bensons in Thanet has gone above and beyond to help us. We bought a mattress which was the wrong choice for us and we have now changed on the 40 night guarantee. The customer service we received from is absolutely fantastic and it’s very rare to receive such great service these days. Thankyou very much
27 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Broadstairs
We're happy to hear that the team member was helpful during your mattress exchange! It's great to know you received fantastic customer service and we appreciate your positive feedback.
Thank you,
Lauryn at Customer Care
Very happy with our visit
Very happy with our visit. Hope the bed lives up to expectations when it arrives
24 septembre 2025
Réponse de Bensons For Beds - Broadstairs
We're happy you enjoyed your visit and appreciate your feedback. We hope the bed provides you with the comfort you anticipate upon arrival.
Thank you,
Lauryn at Customer Care
Lovely service, knowledgeable staff
The man who helped us, Tyrrell, was very knowledgable and friendly and helped us get the right mattress for us.
21 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Broadstairs
We're happy to hear that our team member's knowledge and friendliness ensured you found the perfect mattress. We appreciate you sharing your positive experience!
Thank you,
Lauryn at Customer Care
Very helpful staff but not intrusive
Very helpful staff but not intrusive. We had time to look without someone on our shoulder but got advice when we needed it. Lots of choice, well layout.
24 septembre 2025
Réponse de Bensons For Beds - Broadstairs
We're happy to hear that our staff was helpful but not intrusive, and that you found our layout and selection to your liking. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care.
Excellent customer service
Excellent customer service, helpful and professional. Good products and value
21 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Broadstairs
We appreciate your feedback! We're happy to hear that you found our customer service helpful and professional and that you liked our products and value.
Thank you,
Lauryn at Customer Care.
The sales man Kyle was very helpful …
The sales man Kyle was very helpful and knew his products and he was the same when we brought a bed from him a couple of years ago
21 septembre 2025
Réponse de Bensons For Beds - Broadstairs
We appreciate you sharing your experience! We're happy to hear that our team member was helpful and knowledgeable and that you had a great experience with us.
Thank you,
Lauryn at Customer Care.
Kyle knew what he was talking about…
Kyle knew what he was talking about when it came to beds he wasn’t at all pushy and let us decide and just advised, hopefully we’ve found the right bed for us without any sales gimmicks
6 septembre 2025
Réponse de Bensons For Beds - Broadstairs
We're happy to hear that you felt supported during your bed selection process. It's great to know the advice was helpful and you felt comfortable making your own decision. We appreciate your feedback!
Thank you,
Lauryn at Customer Care.
Really had a good experience
Really had a good experience, we was greeted by graham who told us about the offers they had on in store then left us to browse with no sales pressure which I really liked, Graham was on hand to answer all my questions in an informative manner, we browsed for about an hour before making our selection delivery will be next week, couldn't ask for better service well pleased.
16 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Broadstairs
We're happy you had such a positive experience. It's great to hear that you appreciated the informative service and no sales pressure while browsing. We appreciate your feedback and are pleased you're happy with our service.
Thank you,
Lauryn at Customer Care.
Sunday Shopping
Tyrrell made himself known to us shortly after we entered the store, gave us a quick run down of what products were where and then left us to browse. He then appeared at what seemed to be just the right moment to alleviate us of £2000 of our hard earned, classic salesman 101. I have no complaints, we needed a new mattress, just required a nudge in the right direction. Would visit the store again!
10 septembre 2025
Réponse de Bensons For Beds - Broadstairs
Thank you for your kind words! At our store, our staff is dedicated to providing exceptional customer service and ensuring that you find the perfect product for your needs. We're glad we could help with your mattress purchase and look forward to seeing you again in the future. Happy sleeping!
Seamless delivery
The men were swift, professional and courteous and removed shoes without being asked. Much appreciated!
4 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Broadstairs
We're happy to hear that our team's efficiency, professionalism, and courtesy impressed you. We appreciate you noticing their attention to detail. Thanks for the feedback, Megan at Customer Care
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