We were welcomed into the store and given some advice without any pressure. The lady who served us was very friendly, helpful and knowledgeable. Overall the service was excellent and we would definite... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit M1 South Wirral Retail Park, Welton Road, CH62 3PN Bromborough, Merseyside, GB
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Lisez les avis des autres
Our experience was flawless. The manager led myself and a family friend through a joint sale (not planned having bumped into each other in store). Explained everything we needed to know, and priced... Voir plus
L'entreprise a répondu
I was verbally missold the 40 day experience with a new mattress from the store manager. I can only understand this was a selling tactic to omit the downsides of swapping mattress if you aren’t happ... Voir plus
L'entreprise a répondu
Everyone at Bensons from staff to delivery were knowledgeable, helpful and went above and beyond our expectations. We would happily buy from Bensons again. We love our new bed which looks great. The m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Bromborough
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit M1 South Wirral Retail Park, Welton Road, CH62 3PN, Bromborough, Merseyside, Royaume-Uni
- 1513430043
4,8
Excellent
526 avis
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Staff were very friendly gave good…
Staff were very friendly gave good information but I didn’t feel pressured
26 mars 2026
Réponse de Bensons For Beds - Bromborough
Thanks for the lovely feedback! 😊 We’re so glad you found the team friendly and informative—and even better that you never felt pressured. That’s exactly how it should be,
Megan | Customer Care Specialist⭐
Réponse de Bensons For Beds - Bromborough
Thank you! We’re delighted to hear you received excellent service — we really appreciate your feedback,
Megan at Customer Care🌟
Réponse de Bensons For Beds - Bromborough
Thanks for the great review Christine! So glad our team knew their stuff and delivery was spot‑on — that’s what we love to hear!
Looking forward to seeing you again in the future!
Megan at Customer Care
Nice shop layout
Nice shop layout, attentive and helpful staff very polite and knowledgeable. Highly recommended.
20 mars 2026
Réponse de Bensons For Beds - Bromborough
Thank you so much! We’re really glad to hear you enjoyed the shop layout and found our staff attentive, helpful, polite, and knowledgeable. We truly appreciate your recommendation,
Megan at Customer care! 😊✨
More training.knowing about the…
More training.knowing about the products . Be friendly and enthusiastic .showing you are enjoying you job ,which would make you feel more welcoming to want to shop there again
16 mars 2026
Avis spontané
Réponse de Bensons For Beds - Bromborough
Thank you for your feedback — we really appreciate it. We’ll make sure your comments are passed on internally to help improve our training and customer experience moving forward.
Thank you,
Megan at Customer Care
Réponse de Bensons For Beds - Bromborough
This review made our day Alan! Perfect service and great people — can’t beat that. Thanks for the awesome feedback,
Megan at Customer Care! 😄
Proffesional through and through
Excellent service all round from shop staff down to delivery all very professional highly recommend to all family and friends
16 mars 2026
Réponse de Bensons For Beds - Bromborough
Amazing review Paul— that’s what we love to hear! 😄 From the shop team to the delivery crew, it sounds like everyone smashed it. Thanks so much for the recommendation,
Megan at Customer Care💜
Friendly and helpful salesperson
Friendly and helpful salesperson. Good quality mattress to suit our purpose.
16 mars 2026
Réponse de Bensons For Beds - Bromborough
Thank you for giving us 5 stars Rodney! We’re so glad you found our salesperson friendly and helpful, and that your new mattress is the perfect fit for your needs. Really appreciate your feedback,
Megan at Customer Care
Completely satisfied
I could track the delivery and it arrived ahead of time. The delivery men offered to remove their shoes on entry to my home. They took the mattress up stairs carefully and placed it onto my bed, removing the plastic covering.
Very polite gentlemen
16 mars 2026
Réponse de Bensons For Beds - Bromborough
Thank you for your lovely feedback Jane! We’re so glad you found the delivery easy to track and that it arrived ahead of time. It’s great to hear our delivery team were polite, careful, and respectful of your home — taking the mattress upstairs, unwrapping it, and even offering to remove their shoes. We really appreciate your kind words,
Megan at Customer Care💜
Amazing bed
Whilst I had done a fair amount of research and pretty much knew what I wanted, Joe in the store was very helpful and knowledgeable. The process was straightforward. They made it easy - good communication re delivery
Arrived on time with a professional team
The bed is amazing - service was very good.
14 mars 2026
Réponse de Bensons For Beds - Bromborough
anne-marie Schofield,
We're happy to hear that you found our team member helpful and knowledgeable! It's great the process was straightforward, with good communication regarding delivery, and that the bed is amazing. We appreciate your very good feedback.
Team Bensons
Ordered a mattress and the staff were…
Ordered a mattress and the staff were incredibly helpful. They explained all the differences between the mattresses and helped us choose the one that felt most comfortable. It’s due to arrive next week and I can’t wait to try it out and finally get a great night’s sleep. I’ll update my review after a few weeks once I’ve had the chance to test it properly.
25 février 2026
Réponse de Bensons For Beds - Bromborough
Thanks so much for sharing this! 😊 We're really glad the team were so helpful in guiding you through the mattress options and making sure you found the one that feels just right. We hope delivery goes smoothly next week — and we can’t wait to hear how you’re sleeping once you’ve had a chance to try it out,
Megan at Customer Care
Eay dealings and good information given
12 mars 2026
Réponse de Bensons For Beds - Bromborough
Thank you Phillip! Really glad to hear everything was easy and that the information provided was helpful — just what we aim for!
Take care,
Megan at Customer Care😊
Was happy
Was happy with help I got choosing my matress great customer service, I got time to look around then joe help me with the right matress to buy
5 mars 2026
Réponse de Bensons For Beds - Bromborough
Lana,
We're happy to hear that you received great assistance and had time to choose your mattress. We appreciate your positive feedback regarding our customer service!
Team Bensons
Joe was helpful, pleasant and kind and didn’t pressure me
I was assisted by Joe at the shop on the Croft Retail Park Bromborough, who showed me a selection of mattresses that were suitable for my needs. He was very helpful and explained their differences and price ranges. After trying them out he explained the payment options and gave me a quote so I could go away and discuss it with my son. He wasn’t pressuring me and was very helpful, pleasant and kind, which is why I came back to make my purchase.
2 mars 2026
Réponse de Bensons For Beds - Bromborough
Susan,
We're happy to hear that you received such helpful and informative assistance in selecting a mattress. It's great that the team member was able to explain the options clearly and provide you with the information you needed to make your decision. Thank you for your positive feedback!
Team Bensons
New Mattress
We went in looking for a new mattress and didn’t know where to begin. We were helped by Joe in the bromborough branch and he was so helpful. He walked us round showed us the how to test the best mattress using the new machine which really helped. He gave us enough help without putting any pressure on us and we purchased a new mattress.
27 février 2026
Avis spontané
Réponse de Bensons For Beds - Bromborough
Jerelle O'neill,
We're happy to hear that you had such a positive experience at our Bromborough branch. It's great to know that our team member was so helpful in guiding you through the mattress selection process without any pressure. Thank you for your feedback!
Team Bensons
Friendly staff in showroom and…
Friendly staff in showroom and delivered on time with delivery staff wearing over shoes to prevent bringing any dirt into the house
22 février 2026
Réponse de Bensons For Beds - Bromborough
Thank you so much Jim! Glad you found the showroom team welcoming and happy to hear delivery was on time — and clean with the overshoes!🚚
Thanks again for your support—it means a lot!
Megan at Customer Care
Great service in store and delivery
Great service in store and delivery.
Very happy with our purchase.
20 février 2026
Réponse de Bensons For Beds - Bromborough
Thank you so much for your feedback Chris! We’re delighted to hear you received great service both in‑store and during delivery. We’re really happy that you’re pleased with your purchase,
Megan at Customer Care
The team were very good about keeping…
The team were very good about keeping me informed regarding the delivery, were very good on the day when they delivered the bed, and were very polite.
14 février 2026
Réponse de Bensons For Beds - Bromborough
We're so happy to hear our team kept you informed about the delivery. It's great to know they were very good and polite on the day when they delivered the bed!
Gave you all info that you needed…
Gave you all info that you needed without any hassle or pressure to buy
14 février 2026
Réponse de Bensons For Beds - Bromborough
So glad we could give you everything you needed with zero hassle – just how it should be! Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service and staff
Staff in the shop were excellent, not pushy but just let customers take their time. Delivery guys were very efficient and polite. We were also informed of the time of delivery and were given a call 30 minutes before arrival. Excellent service all round.
14 février 2026
Réponse de Bensons For Beds - Bromborough
We're happy to hear that our shop staff provided excellent service by allowing customers to browse at their own pace. We appreciate your positive feedback regarding the efficient and polite delivery team and timely communication.
Stewart - Bensons Team
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