We were welcomed into the store and given some advice without any pressure. The lady who served us was very friendly, helpful and knowledgeable. Overall the service was excellent and we would definite... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit M1 South Wirral Retail Park, Welton Road, CH62 3PN Bromborough, Merseyside, GB
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Lisez les avis des autres
Our experience was flawless. The manager led myself and a family friend through a joint sale (not planned having bumped into each other in store). Explained everything we needed to know, and priced... Voir plus
L'entreprise a répondu
I was verbally missold the 40 day experience with a new mattress from the store manager. I can only understand this was a selling tactic to omit the downsides of swapping mattress if you aren’t happ... Voir plus
L'entreprise a répondu
Everyone at Bensons from staff to delivery were knowledgeable, helpful and went above and beyond our expectations. We would happily buy from Bensons again. We love our new bed which looks great. The m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Bromborough
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit M1 South Wirral Retail Park, Welton Road, CH62 3PN, Bromborough, Merseyside, Royaume-Uni
- 1513430043
4,8
Excellent
526 avis
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Réponse de Bensons For Beds - Bromborough
We appreciate your positive feedback regarding our service from sale to delivery; we are so glad you were happy!
Excellent purchase , poor delivery
Delivery drivers seemed to be in a hurry. Not enough thought to our property I.e noticed after delivery a lamp was knocked off in porch and broken but nothing said to us. Also sliding wardrobe door knocked off rails.
5 février 2026
Avis spontané
Réponse de Bensons For Beds - Bromborough
We appreciate you taking the time to share this with us. We're sorry to hear about the damage to your property and the driver's lack of communication. We'll address this internally to ensure better service in the future.
Gave advice and very helpful in sorting…
Gave advice and very helpful in sorting me with my bed
2 février 2026
Réponse de Bensons For Beds - Bromborough
We are happy to hear that our advice was helpful in finding the perfect bed for you. Thank you for your positive feedback; it means a lot to us.
Great customer service on affordable priced products
From the moment we entered we felt relaxed and not over doted on like other stores. A female member of staff (Imelda) introduced herself and pointed us in the direction of what we were looking for without any form of 'push selling'. This was a breath of fresh air. I mentioned about the sleep analysis machine you have and she was more than happy to help both myself and my partner try it out. This actually helped our experience tremendously as we had more of an idea of what we needed. She was also kind enough to give us both a test pillow to take round with us to try out beds/mattress's of our choice. Again without any pressure to purchase, which again was unexpected but much appreciated.
Imelda seemed to understand our budget more than we did and helped us to find both a bed and a mattress that we were over the moon with. She helpfully explained all finance options and different ways to pay. Which as you can see, we did.
Imelda is exactly what customer service is about. I honestly can't praise her enough for how wonderful she was in helping us. Now onto waiting for the delivery :)
2 février 2026
Avis spontané
Réponse de Bensons For Beds - Bromborough
We're happy to hear that you felt relaxed in our store and that our team provided such helpful service. It's great to know the sleep analysis and test pillow enhanced your experience. We appreciate your feedback and hope you enjoy your new bed and mattress.
Friendly and knowledgeable staff...
Friendly and knowledgeable staff...! This continued after we left the store too when we had to ring them back regarding delivery etc. We spoke with different staff on the phone but they were just as friendly and helpful 👏
2 février 2026
Réponse de Bensons For Beds - Bromborough
We're happy to hear that our staff was friendly and knowledgeable, even after your purchase. We appreciate you acknowledging their helpfulness with your delivery questions. Thanks for the positive feedback!
A Clean well presented store
A Clean well presented store. Joe was attentive and informative when guiding us round. We bought more than we intended. Enough said.
22 janvier 2026
Réponse de Bensons For Beds - Bromborough
We appreciate your feedback! We're glad you found the store clean and well-presented. It's great to hear that our team member was attentive and informative. Thanks for your support!
Brilliant experience
Brilliant experience! Would highly recommend. I bought an ottoman bed and 2 chests of drawers in the Boxing Day sale. The 25% off was applied to delivery cost and assembly cost. The service was excellent. From the staff at the shop (Dave) who gave me all the info I needed to ensure the new furniture fit 😀 to the amazing men who delivered and assembled the bed. Carl and Mike came on time, did a brilliant job, were very careful and cleaned things up, taking away packaging. They went above and beyond! Would recommend this team to anyone. Quality furniture, quality service 👌
17 janvier 2026
Réponse de Bensons For Beds - Bromborough
We're happy to hear you had a brilliant experience with your Boxing Day sale purchase! It's great to know that the staff provided excellent service and the delivery team were amazing. We appreciate your recommendation of our furniture and service.
Emma was very helpful and patient with…
Emma was very helpful and patient with us when we were choosing our mattress 😎
15 janvier 2026
Réponse de Bensons For Beds - Bromborough
We're so pleased to hear that our team member was helpful and patient while you were choosing your mattress. Thank you for your positive feedback.
Very happy with the experience I had at…
Very happy with the experience I had at Benson‘s salesperson was brilliant right the way through very happy with purchase arrived on time with delivery perfect
23 janvier 2026
Réponse de Bensons For Beds - Bromborough
We're so glad to hear that you were very happy with your experience and that our salesperson was brilliant! We appreciate your positive feedback regarding the on-time delivery.
Kept upto date on delivery.
Kept upto date on delivery.
Delivery driver considerate of my property.
Easy to navigate the store & try numerous mattresses
19 janvier 2026
Réponse de Bensons For Beds - Bromborough
We're so happy to hear you were kept informed about your delivery and that our driver was respectful of your property! We're also glad you found our store easy to navigate.
Mattress purchase.
The sales lady paid heed to our requirements and we were guided instore to suitable mattresses. We did not experience pressure to buy a particular one. We had time to try, discuss and choose. Delivery went smoothly and we have slept well on our new purchase.
19 janvier 2026
Réponse de Bensons For Beds - Bromborough
We're happy to hear that our sales team listened to your needs and guided you to suitable mattresses without pressure. We're glad you had time to choose and that delivery was smooth. Thank you for your positive feedback!
Do not rely on agreed delivery dates or promises
Do not rely on agreed delivery dates, when called day before to confirm to then leave a voicemail at 17.10 saying its not being delivered as we got our stock numbers wrong.
Then when eventually delivered just dropped it off and did not build it as requested overall poor company beware!
16 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Bromborough
We regret that the delivery and assembly did not meet expectations. We appreciate you bringing this to our attention and will review our processes to prevent similar issues.
Helped me to get best mattress for my condition
Staff are very helpful and friendly help get the mattress that I needed and recommend the best one for my condition
14 janvier 2026
Réponse de Bensons For Beds - Bromborough
We're so glad to hear that our staff were helpful and friendly, assisting you in finding the perfect mattress to meet your specific needs. Thank you!
Réponse de Bensons For Beds - Bromborough
We're delighted you received excellent service and assistance. Thank you for your positive feedback; we appreciate it greatly!
Bed and Mattress.
Spoke to Joe who was very helpful and knowledgeable. Ordered bed and mattress answered all questions I asked. Wanted a bed base with quality drawers showed me one with metal runners on drawers. Fed up with draws on beds being hard to open because plastic wheels get stuck. And the drawers are not overloaded. Ordered a lovely mattress too. When delivered hoping for a comfy night's sleep and a base that will have drawers which last.
14 janvier 2026
Réponse de Bensons For Beds - Bromborough
We appreciate your feedback and are glad to hear that you found our team member helpful. We hope the bed and mattress provide you with comfortable sleep and that the drawers meet your expectations for long-lasting quality. Thank you!
The salesman was very knowledgeable but…
The salesman was very knowledgeable but didn’t put us under pressure to buy. The mattress was delivered on the agreed date. There was a tip in the packaging and the mattress itself was dirty this was pointed out to me by the driver and he called the customer service team to report it and took pictures he asked them to call me later to discuss if I wanted to swap it out but no one has called yet in almost a week
11 janvier 2026
Réponse de Bensons For Beds - Bromborough
We appreciate your feedback and are glad the salesman was helpful. We're sorry to hear about the mattress's condition upon arrival and that our team hasn't contacted you yet. We have contacted you to discuss this further.
Thank you for your review - Lauryn at Customer Care
Great experience
Great experience, lots of help and. Helped us choose the right bed for us
4 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Bromborough
We’re so happy our team helped you find the perfect bed – that’s what great service is all about! Thank you for your positive review – Lauryn at Customer Care 💜
We have not received our bed yet but…
We have not received our bed yet but Gary from bromborough shop was amazing helping us choose the right bed and gave us the best advice no hassle nothing but helpful and honest
2 janvier 2026
Réponse de Bensons For Beds - Bromborough
Thank you for sharing your experience with us Jessica! We’re thrilled Gary could make the process easy and stress-free with his honest advice. We hope you love your new bed once it arrives,
Megan at Customer Care!
Réponse de Bensons For Beds - Bromborough
So happy Brian could help make your visit so enjoyable!
Come back and visit us anytime!
Megan at Customer Care
Great staff very helpful
The staff were excellent in explaining and demonstrating the bed
3 janvier 2026
Réponse de Bensons For Beds - Bromborough
Thank you for your feedback Carol! We’re delighted to hear our team explained and demonstrated the bed so clearly. We always aim to make the process informative and stress-free!
Take care,
Megan at Customer Care
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