Bensons For Beds - Cambridge Avis 

Easy to understand the ordering process. There's plenty of choice for headboards and mattress comfort. Looking forward to our bed arriving

It was nice experience. The stall manager I think his name was Monju. He was a really experienced guy and he make us understand very wall. So I will give 5start for that.

I was dealt with by 2 members of staff, both were very helpful and I walked away with a perfect bed. I got home and had a question about my purchase, so I telephoned the store, there was no answer, I knew the shop was busy so was going to call again, but 5 minutes later a member of staff had seen the missed call and returned the call to me, excellent service.

Rinsha & Monju were fantastic they gave us time to have a good look around found what we wanted and needed we had a budget and managed to get a great deal.
Will definitely be back to get our children’s beds
Thanks again

I truly enjoyed my shopping experience. Henry was serving on the day. I was given the space to browse then Henry asked details about the products I needed. Based on my budget I was given the options for me to chose from. I didn't feel rushed which I appreciated. Henry was very patient, I received answers to all my question and ended happy with a new bed and a mattress

The sales rep Henry was very helpful. He was knowledgeable and explained every deatiled feature of the product. He helped us to choose from many different qualities. He was passionate about what he does. He was polite and very positive.

Experience was very good, i was looking to purchase and take away a mattress same day, the salesman Harry was very knowledgeable, professional and absolute credit to the company. He went above and beyond what was expected of him. If this is how you regularly deal with customers i will definitely be back for my next mattress or bed. Absolute pleasure, Thank you

5 Gold stars + for Monju at Benson's for beds in Cambridge. He helped us today to find out perfect bed combination. His knowledge was impeccable and he gave us all the information we required to make the perfect decision. Thank you Monju. We would highly recommend this store. 100% for customer service.

After spending over £2000 on a bed and eagerly awaiting its arrival I was left very disappointed as the bed divan base and headboard would not fit correctly together as the struts were the wrong length . I contacted the store and the employee stated this was an ongoing problem that he was aware had happened before and assumed had been rectified years ago so they supplied me with two more taken of another bed in store that I had to go and collect . Alas these were not correct and of a thicker gauge wood so the bolts supplied were not quite long enough. This process started on may 6th 2025 and is still unresolved. I only require the correct struts or bigger bolts and after umpteen emails bensons seems to of dismissed the matter . So I’m left with a £2000 bed that’s still in bits . The Headboard was over £400 and an absolute shambles .
Be very very wary of this company and its poor quality products and time wasting “customer service ability”.
I will never buy from again ! Do not be fooled by their bed care kit .

The executive in the shop, Henry, is very helpful. I was looking for a sofa bed. He gave detail information among different beds available and the bed care guard kit. I am happy with the shop experience.

Friendly, helpful and informative advice from the member of staff who dealt with us.

Very helpful and friendly

Absolutely had a nice shopping experience for our mattress and bed. As soon as me and my partner went in, we were greeted by Henry, and he was dedicated to help us find the best mattress. He thoroughly went to each intricate details about the different styles of mattresses and hardness levels. Also, he was also quite complete with his recommendations across all the lineup. Thanks Henry for all the help!

The team is very friendly and very helpful 🙂

Terrible customer service from a recent purchase at the Cambridge store. We were misled when purchasing our mattress, by the assistant manager, they have no duty of care to their customers....all they could offer was to 'join the queue' of other unsatisfied customers and contact Customer Services. They were extremely keen to help when purchasing but there is zero after care. Absolutely appalling.... don't fall for it.

And then they insult you by responding with a generic apology and false promises.....

This has been a truly awful experience with Bensons as soon as we handed over our money (nearly £4k). I would actively urge people not to shop here based on such an awful experience. Our items took way longer (months) to be delivered than originally told and arrived in multiple different batches, severely disrupted mine and my partners' work (because we had to take holiday or work from home on several days which is infeasible in our jobs). One set of deliverers dented our walls and didn't mention this before they left, as well as turning up hours earlier than stated which meant I was distracted throughout an important work presentation. Changes to deliveries happened at short notice, a day before. The final delivery (this one to deliver the headboard) only happened because the headboard got damaged before being delivered the 1st time around, meaning yet another delay. Customer services are apathetic, and dismissive after you manage to get through to them (which took nearly an hour).

And it was genuinely jarring that the customer service is so friendly in store before they have your money and then so truly dreadful once you've paid. I don't usually write reviews for things, but this experience has been such a bad one I felt I should to avoid others having similar problems.

Very helpful great service and put up well no mess or packaging left

The store manager at Bensons for Beds at Cambridge was very helpful and helped me reach the best choice for my son's mattress.

Mattress ordered for delivery but not loaded on van. Waited at home for delivery mid afternoon, phone call received just prior to delivery slot to state mattress not loaded. Delivery has been rearranged for a week later without consultation and not convenient. We will cancel the order and purchase elsewhere. Staff at branch in Cambridge not helpful.