We were impressed with Benson for Beds from the moment we walked into the shop. The store manager, Dave was so knowledgeable and helpful and we didn’t take long to find what we were looking for. The c... Voir plus
Établissement
Changer d'établissementUnit 5 Deva Retail Centre, Stendall Road, CH1 4LU Chester, Cheshire, GB
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Lisez les avis des autres
The two members of staff who delivered our bed telephoned on the day to confirm the time of delivery. They were very respectful of our property and both removed their shoes at the front door. Would r... Voir plus
L'entreprise a répondu
The drivers delivered at the scheduled time, they were polite and respectful of our property, they opened the mattresses and placed it on the base. Once they left I opened the pillows so they could b... Voir plus
L'entreprise a répondu
From picking the mattress to delivery, the whole process was excellent. The store manager dealt with my wife and I, there were no sales pressure tactics and the friendly banter was mixed with his... Voir plus
À propos de l'entreprise
À propos de Bensons For Beds - Chester
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 Deva Retail Centre, Stendall Road, CH1 4LU, Chester, Cheshire, Royaume-Uni
- 1244665818
4,8
Excellent
693 avis
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Excellent customer service in the…
Excellent customer service in the Chester industrial park store, when choosing our new wardrobe. Dave and Christine were absolutely fantastic so friendly, helpful and knowledgeable, without being at all pushy. They took the time to help us find exactly what we were looking for and made the whole experience really easy and enjoyable. Customer service like this makes such a difference.Thank you both for all your help we really appreciated it and would happily recommend Bensons, especially Dave and Christine! ⭐️⭐️⭐️⭐️⭐️
12 août 2026
Réponse de Bensons For Beds - Chester
We're so pleased to hear you had such a fantastic experience with us! It's wonderful that our team provided friendly, helpful, and knowledgeable assistance without being pushy. We're delighted they took the time to help you find exactly what you were looking for, making your experience easy and enjoyable. Thank you for your kind words and recommendation!
Team Bensons
Great advice from the Chester store (s…
Great advice from the Chester store (s long standing staff member, apologies I can’t recall her name), followed by efficient and professional delivery by a very helpful team. Would recommend.
4 août 2026
Avis spontané
Réponse de Bensons For Beds - Chester
Thank you for your fantastic feedback! We're so pleased to hear about the great advice you received from our long-standing team member at the Chester store. It's wonderful that our delivery team provided efficient and professional service.
Team Bensons
Fantastic service from start to finish
From start to finish they let you know what's happening with your order and the both lads Barry and kelvin put everything together and done a brilliant job
14 août 2026
Avis spontané
Réponse de Bensons For Beds - Chester
We're so happy to hear our team kept you informed and provided excellent service. We appreciate your kind words about the brilliant job done.
Team Bensons
Enjoying the bed
13 août 2026
Réponse de Bensons For Beds - Chester
Hello Mr & Mrs Whitehead,
Thank you for your feedback! 😊 We're delighted to hear you're enjoying your new bed and that it's living up to your expectations. Wishing you many comfortable and restful nights ahead. Thank you for choosing us,
Megan | Customer Care Specialist! 🛏️
Exceptional Customer Service
From the moment we entered the store we were greeted by friendly, helpful staff. We needed lots of advice and had lots of questions which throughout the afternoon David and Paul helped us with. This is the second time we have bought from this store and the customer service is exceptional.
14 août 2026
Avis spontané
Réponse de Bensons For Beds - Chester
We're so pleased to hear about your excellent experience with our team! It's wonderful that our staff were friendly and helpful, providing all the advice and answering all your questions. We truly appreciate your continued business and positive feedback.
Team Bensons
Super efficient
Super efficient, kept up to date with order and phone calls before delivery. Men were very respectful of my home, taking their shoes off before they came in.highly recommend bensons .
14 août 2026
Réponse de Bensons For Beds - Chester
We're so pleased to hear that our service was super efficient and that you were kept informed about your order and delivery. It's wonderful that our delivery team was respectful of your home. Thank you for your high recommendation!
Team Bensons
Great experience in store
Great experience in store. We visited with view to purchase, but we found a mattress and bed to suit our needs at our first visit. Rose was incredibly helpful, no pressure. After we were given advice on mattresses and tried a few out until we found the perfect one, we browsed the store to choose a bed without a salesperson hovering over us!
10 août 2026
Avis spontané
Réponse de Bensons For Beds - Chester
Thank you for your wonderful review! 😊 We're delighted to hear you had such a great experience in store and were able to find the perfect mattress and bed on your very first visit.
We'll be sure to pass your kind words on to Rose. Thank you for choosing Bensons for Beds, and we hope you enjoy many comfortable nights in your new bed,
Megan | Customer Care Specialist
There is so much more to buying a…
There is so much more to buying a mattress than I first thought however Christine and Dave (Chester ) where on hand ,Menu thanks for the advice and sharing you’re expertise making the whole process a pleasurable experience
13 août 2026
Réponse de Bensons For Beds - Chester
Thank you for your wonderful review! We're so happy to hear that our team provided you with excellent advice and shared their expertise, making your mattress buying experience a pleasurable one. We truly appreciate your kind words!
Team Bensons
Réponse de Bensons For Beds - Chester
Thank you so much for your wonderful review! We're delighted to hear that you appreciated our great choice and found our service informative and friendly. We truly appreciate your positive feedback!
Team Bensons
Good experience
Staff (Dave the store manager) polite and looked after us well.
Knowledgable.
Good layout in store.
To be slightly critical:
Obviously the price creeps up with add ons. Add on costs need to be clearer when displaying the price e.g. clear delivery cost and clear cost of assembly as some beds had mechanical parts such as an ottoman bed.
Larger displays of picing around the store needed.
Lead time also needs to be clearer for each item. Some were 10 days others 12-14 weeks
Otherwise a good experience.
11 août 2026
Réponse de Bensons For Beds - Chester
Thank you for your valuable feedback. We're delighted to hear that our staff provided excellent service and that you appreciated the store's layout. We've noted your suggestions regarding clearer pricing for add-ons and lead times, and will certainly take them into consideration.
Thank you for your positive review - Lauryn at Customer Care
Steve and his manager were really…
Steve and his manager were really helpful as always and we would not go anywhere else to buy a bed.
10 août 2026
Réponse de Bensons For Beds - Chester
We are so pleased to hear that our team provided such helpful service. It's wonderful to know that you had a great experience with us!
Team Bensons
Manager served us
Manager served us. Very friendly informative and passionate about his work.
5 août 2026
Réponse de Bensons For Beds - Chester
We're so pleased to hear that our manager provided you with such a friendly, informative, and passionate experience. Thank you for your kind words!
Thank you for your positive review - Lauryn at Customer Care
A huge thank you to Barry for making…
A huge thank you to Barry for making our recent bed purchase such a positive and easy experience.
Barry greeted us within a few minutes of arriving and immediately made us feel welcome. We explained that we were only looking and honestly had no idea what we wanted, but he was relaxed, patient and never made us feel pressured.
After listening to what we needed, Barry simply asked, “Can I make some suggestions and show you a few options?” His knowledge and approach made the whole process so much easier. Within 40 minutes, we had chosen our new bed, mattress and completed the purchase!
Thank you, Barry, for your friendly service, expertise and for making what could have been an overwhelming decision feel simple and enjoyable. We really appreciated your help.
31 juillet 2026
Réponse de Bensons For Beds - Chester
We're so pleased to hear you had such a wonderful experience with us! It's fantastic that our team member provided such friendly, patient, and knowledgeable service, making your bed purchase simple and enjoyable. We appreciate you highlighting their expertise.
Team Bensons
Christine in the chester store was…
Christine in the chester store was friendly, approachable and very well informed
4 août 2026
Réponse de Bensons For Beds - Chester
We're so pleased to hear that Christine in the Chester store was friendly, approachable, and very well informed. Thank you for your wonderful feedback!
Team Bensons
Outstanding service
We visited the Chester branch after receiving a quote from another bed company.
We were greeted by a lovely salesman called Barry who was extremely knowledgeable and professional.
What really made it a pleasure to shop here was that after showing us certain beds and mattresses to look at he gave us some pillows and left us to brouse and try a variety of beds. It was a real pleasure doing business with Bensons For Beds and in our view every shop should have a Barry.
31 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Chester
Thank you for your fantastic review! We're delighted to hear that our salesperson was extremely knowledgeable and professional, and that you appreciated the opportunity to browse and try different beds at your leisure. We're so pleased you had such a positive shopping experience with us!
Team Bensons
Christine at the Chester store was…
Christine at the Chester store was wonderful. She really listened to what we were after as we had limited space and she managed to find the right bed for us. Delivery was also pretty quick
26 juillet 2026
Réponse de Bensons For Beds - Chester
Thank you for your wonderful review! We're delighted to hear Christine at our Chester store took the time to listen to your needs and helped you find the perfect bed for your space. It's also great to know you were pleased with the quick delivery. We'll be sure to pass on your kind words to Christine!
We’d love to serve you again in the future,
Bensons for Beds!💖
Amazing attention to clients
This is our second purchase at this branch and as last time we were helped understanding what the options were based on our needs and we were left freely to decide and choose. Amazing!
29 juillet 2026
Réponse de Bensons For Beds - Chester
Thank you for your wonderful review and for choosing us again! We're delighted to hear that our team took the time to help you understand all the options available and find the right choice for your needs. It's great to know you appreciated the relaxed, no-pressure approach. We truly value your continued support and look forward to welcoming you back in the future,
Bensons for Beds!💖
Réponse de Bensons For Beds - Chester
We're so pleased you found our team member in the store very helpful. Thank you for sharing your positive experience with us!✨
Friendly staff who had great knowledge…
Friendly staff who had great knowledge regarding the purchase choices we had for our bedside cabinets.
19 juillet 2026
Réponse de Bensons For Beds - Chester
We're so pleased to hear that our staff were friendly and had great knowledge regarding your purchase choices for your bedside cabinets. Thank you for your wonderful feedback!
Team Bensons
Very adaptable
Due to a delay in our house purchase Bensons kept the wardrobe in store for us until we were able to complete. They then fitted the wardrobe quickly and efficiently.
19 juillet 2026
Réponse de Bensons For Beds - Chester
We're so pleased to hear that we could store your wardrobe for you during your house purchase delay. It's wonderful that our team then fitted it quickly and efficiently for you. Thank you for your feedback.
Team Bensons
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