Stephen, excellent Salesperson. Store looked good walking in the door. My only issue is delivery. I was told 3 weeks but then there is less than one day a week I can choose so, with charity voluntary... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5 Deva Retail Centre, Stendall Road, CH1 4LU Chester, Cheshire, GB
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Lisez les avis des autres
We had a fantastic experience at Bensons for Beds in Chester, particularly thanks to Barry, who was incredibly helpful, friendly and informative throughout. He took the time to talk us through... Voir plus
Great point of sale assistance. With so many bases, mattresses and headboards to chose from the guidance and advice from the member of staff was invaluable. When our delivery arrived the mattress was... Voir plus
L'entreprise a répondu
We were impressed with Benson for Beds from the moment we walked into the shop. The store manager, Dave was so knowledgeable and helpful and we didn’t take long to find what we were looking for. The c... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Chester
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 Deva Retail Centre, Stendall Road, CH1 4LU, Chester, Cheshire, Royaume-Uni
- 1244665818
4,8
Excellent
719 avis
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No pressure sales
No pressure sales, offered support and left to decide or ask further questions, just as we like….
29 août 2026
Réponse de Bensons For Beds - Chester
Hello Mr B,
Thanks for the lovely review! 😊 We believe great decisions are made without pressure, so we're delighted you felt supported every step of the way.
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist
Superb customer service
Superb customer service in-store at Chester from Christine, superb customer service when having to move date of delivery back multiple times due to delay on house move and excellent delivery service and setup. Bed is of amazing quality and we couldn't be happier with it
17 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Chester
We're so pleased to hear you had such a positive experience with us! It's wonderful that our in-store team provided superb service and that we could accommodate your delivery changes. We're delighted you're happy with the amazing quality of your new bed.
Team Bensons
A great service from start to finish.
From picking the mattress to delivery, the whole process was excellent.
The store manager dealt with my wife and I, there were no sales pressure tactics and the friendly banter was mixed with his experience in selling the products. Other members of staff were also very friendly and humorous.
The day of delivery... we were kept up to date with delivery expectation times and the delivery team were very polite.
18 août 2026
Réponse de Bensons For Beds - Chester
Thank you for your kind words Frank! We pride ourselves on providing a pressure-free and enjoyable shopping experience for our customers. We're thrilled to hear that our staff's expertise and friendly banter made your visit and delivery seamless. We look forward to serving you again in the future,
Megan | Customer Care Specialist
The delivery team put up our bed…
The delivery team put up our bed excellent, we couldn’t be happier with our bed. Unfortunately, they left a few black stains on our carpet.
The team in the store were amazing, helped us along the way!
18 août 2026
Avis spontané
Réponse de Bensons For Beds - Chester
Hello Rebecca,
Thank you for taking the time to leave your review.
We're delighted to hear that you're so happy with your new bed and that the delivery team assembled it for you to such a high standard.
However, we're sorry to learn that some black marks were left on your carpet following the delivery. We understand how disappointing this must have been. We have sent you a request for your order details. Please provide these as soon as you can so we can support you further.
Thank you,
Megan | Customer Care Specialist
Good experience with BFB.
The drivers delivered at the scheduled time, they were polite and respectful of our property, they opened the mattresses and placed it on the base. Once they left I opened the pillows so they could breath, unfortunately the tempur pillow was saturated/ soaking wet and water stained. I rang the Chester store who had one in stock. So at my expense and time I drove to the store to exchange this £150 pillow.
Christine the store assistant at Chester, is so knowledgeable, friendly, helpful and caring, patient making our visit so easy.
23 août 2026
Réponse de Bensons For Beds - Chester
Hello Neil & Rachael,
Thank you for your detailed feedback. 😊 We're delighted to hear that our delivery team arrived on time, treated your property with respect, and helped get everything set up for you.
We're very sorry, however, to learn that your Tempur pillow was found to be water stained and saturated when opened. We understand how disappointing and inconvenient it must have been to make a trip to the store to exchange it.
That said, we're pleased to hear that Christine at Chester was able to turn the experience around and get this resolved.
Thank you for your understanding and for choosing us. We hope you're now enjoying a comfortable and restful night's sleep,
Megan | Customer Care Specialist🛏️
Excellent advice and helpful service
23 août 2026
Réponse de Bensons For Beds - Chester
We are so pleased to hear that you received excellent advice and helpful service. We truly appreciate your kind words and positive feedback!
Team Bensons
Great service from the Chester store by…
Great service from the Chester store by Dave. Delivery was within the timescale quoted. Delivery team were polite, efficient & took all the packaging away.
21 août 2026
Réponse de Bensons For Beds - Chester
We're so pleased to hear about the great service you received and that your delivery was within the quoted timescale. It's wonderful that our delivery team was polite, efficient, and took all the packaging away.
Team Bensons
Excellent customer service in the…
Excellent customer service in the Chester industrial park store, when choosing our new wardrobe. Dave and Christine were absolutely fantastic so friendly, helpful and knowledgeable, without being at all pushy. They took the time to help us find exactly what we were looking for and made the whole experience really easy and enjoyable. Customer service like this makes such a difference.Thank you both for all your help we really appreciated it and would happily recommend Bensons, especially Dave and Christine! ⭐️⭐️⭐️⭐️⭐️
12 août 2026
Réponse de Bensons For Beds - Chester
We're so pleased to hear you had such a fantastic experience with us! It's wonderful that our team provided friendly, helpful, and knowledgeable assistance without being pushy. We're delighted they took the time to help you find exactly what you were looking for, making your experience easy and enjoyable. Thank you for your kind words and recommendation!
Team Bensons
Great advice from the Chester store (s…
Great advice from the Chester store (s long standing staff member, apologies I can’t recall her name), followed by efficient and professional delivery by a very helpful team. Would recommend.
4 août 2026
Avis spontané
Réponse de Bensons For Beds - Chester
Thank you for your fantastic feedback! We're so pleased to hear about the great advice you received from our long-standing team member at the Chester store. It's wonderful that our delivery team provided efficient and professional service.
Team Bensons
Fantastic service from start to finish
From start to finish they let you know what's happening with your order and the both lads Barry and kelvin put everything together and done a brilliant job
14 août 2026
Avis spontané
Réponse de Bensons For Beds - Chester
We're so happy to hear our team kept you informed and provided excellent service. We appreciate your kind words about the brilliant job done.
Team Bensons
Enjoying the bed
13 août 2026
Réponse de Bensons For Beds - Chester
Hello Mr & Mrs Whitehead,
Thank you for your feedback! 😊 We're delighted to hear you're enjoying your new bed and that it's living up to your expectations. Wishing you many comfortable and restful nights ahead. Thank you for choosing us,
Megan | Customer Care Specialist! 🛏️
Exceptional Customer Service
From the moment we entered the store we were greeted by friendly, helpful staff. We needed lots of advice and had lots of questions which throughout the afternoon David and Paul helped us with. This is the second time we have bought from this store and the customer service is exceptional.
14 août 2026
Avis spontané
Réponse de Bensons For Beds - Chester
We're so pleased to hear about your excellent experience with our team! It's wonderful that our staff were friendly and helpful, providing all the advice and answering all your questions. We truly appreciate your continued business and positive feedback.
Team Bensons
Super efficient
Super efficient, kept up to date with order and phone calls before delivery. Men were very respectful of my home, taking their shoes off before they came in.highly recommend bensons .
14 août 2026
Réponse de Bensons For Beds - Chester
We're so pleased to hear that our service was super efficient and that you were kept informed about your order and delivery. It's wonderful that our delivery team was respectful of your home. Thank you for your high recommendation!
Team Bensons
Great experience in store
Great experience in store. We visited with view to purchase, but we found a mattress and bed to suit our needs at our first visit. Rose was incredibly helpful, no pressure. After we were given advice on mattresses and tried a few out until we found the perfect one, we browsed the store to choose a bed without a salesperson hovering over us!
10 août 2026
Avis spontané
Réponse de Bensons For Beds - Chester
Thank you for your wonderful review! 😊 We're delighted to hear you had such a great experience in store and were able to find the perfect mattress and bed on your very first visit.
We'll be sure to pass your kind words on to Rose. Thank you for choosing Bensons for Beds, and we hope you enjoy many comfortable nights in your new bed,
Megan | Customer Care Specialist
There is so much more to buying a…
There is so much more to buying a mattress than I first thought however Christine and Dave (Chester ) where on hand ,Menu thanks for the advice and sharing you’re expertise making the whole process a pleasurable experience
13 août 2026
Réponse de Bensons For Beds - Chester
Thank you for your wonderful review! We're so happy to hear that our team provided you with excellent advice and shared their expertise, making your mattress buying experience a pleasurable one. We truly appreciate your kind words!
Team Bensons
Good experience
Staff (Dave the store manager) polite and looked after us well.
Knowledgable.
Good layout in store.
To be slightly critical:
Obviously the price creeps up with add ons. Add on costs need to be clearer when displaying the price e.g. clear delivery cost and clear cost of assembly as some beds had mechanical parts such as an ottoman bed.
Larger displays of picing around the store needed.
Lead time also needs to be clearer for each item. Some were 10 days others 12-14 weeks
Otherwise a good experience.
11 août 2026
Réponse de Bensons For Beds - Chester
Thank you for your valuable feedback. We're delighted to hear that our staff provided excellent service and that you appreciated the store's layout. We've noted your suggestions regarding clearer pricing for add-ons and lead times, and will certainly take them into consideration.
Thank you for your positive review - Lauryn at Customer Care
Steve and his manager were really…
Steve and his manager were really helpful as always and we would not go anywhere else to buy a bed.
10 août 2026
Réponse de Bensons For Beds - Chester
We are so pleased to hear that our team provided such helpful service. It's wonderful to know that you had a great experience with us!
Team Bensons
Manager served us
Manager served us. Very friendly informative and passionate about his work.
5 août 2026
Réponse de Bensons For Beds - Chester
We're so pleased to hear that our manager provided you with such a friendly, informative, and passionate experience. Thank you for your kind words!
Thank you for your positive review - Lauryn at Customer Care
A huge thank you to Barry for making…
A huge thank you to Barry for making our recent bed purchase such a positive and easy experience.
Barry greeted us within a few minutes of arriving and immediately made us feel welcome. We explained that we were only looking and honestly had no idea what we wanted, but he was relaxed, patient and never made us feel pressured.
After listening to what we needed, Barry simply asked, “Can I make some suggestions and show you a few options?” His knowledge and approach made the whole process so much easier. Within 40 minutes, we had chosen our new bed, mattress and completed the purchase!
Thank you, Barry, for your friendly service, expertise and for making what could have been an overwhelming decision feel simple and enjoyable. We really appreciated your help.
31 juillet 2026
Réponse de Bensons For Beds - Chester
We're so pleased to hear you had such a wonderful experience with us! It's fantastic that our team member provided such friendly, patient, and knowledgeable service, making your bed purchase simple and enjoyable. We appreciate you highlighting their expertise.
Team Bensons
Christine in the chester store was…
Christine in the chester store was friendly, approachable and very well informed
4 août 2026
Réponse de Bensons For Beds - Chester
We're so pleased to hear that Christine in the Chester store was friendly, approachable, and very well informed. Thank you for your wonderful feedback!
Team Bensons
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