Bensons For Beds - Colchester365 Avis 

Max was great once he realised that I wanted to buy a mattress. He explained the different types and how the base would impact the mattress. Overall a good and quick buying process.

Scott in the Colchester store was very helpful thank you

I HAVE NEVER HAD SUCH A BAD EXPERIENCE with a UK retailer as I have had with Bensons for Beds.
MANAGEMENT NEEDS TO KNOW THIS: When buying a mattress, the store staff did NOT make me sign their customer checklist and did not explain the 20% cancellation/reselection fee at all - not verbally, not in writing, and not before I paid. That is the core reason I am leaving this review that nobody can trust Bensons.
I spent £1,408.99 on a mattress, on 10 June 2026. I was NOT asked to sign any checklist confirming that I understood a 20% penalty. I was not shown or talked through this policy before paying. The Terms and Conditions link was only emailed to me AFTER THE PAYMENT had already gone through, even though the T&Cs say I need to read them and understand them before the sale - THE STAFF DID NOT DO THIS. In my view, that is completely unacceptable for such a significant charge.
The delivery on 24 June was equally poor. The delivery team made one brief attempt to get the mattress upstairs, then refused to try a reasonable alternative angle. I was not asking them to damage or force the mattress — simply to try rotating it differently. Instead, one of the staff went outside, called the office without consulting with me, and reported it as a failed delivery. The mattress was then taken away. I was left having paid over £1,400 with no mattress.
When I went back to the Colchester store the next day, I was told there should have been a customer checklist showing that I had been made aware of the 20% charge. I asked him to find my signed copy. (As I heard him curse under his breath...) THERE WAS NO SUCH SIGNED CHECKLIST COMPLETED BY THE SALES STAFF WHO DEALT WITH MY PURCHASE. I had never seen it before. To me, that says everything.
Bensons are now trying to say that if I want a refund, they will only refund 80% and keep 20%. I find that OUTRAGEOUS. They did not deliver the mattress, they did not get my agreement to classify the delivery as failed, and they did not properly inform me of the 20% charge before taking my money.
Their customer service response has also been deeply disappointing. Rather than acknowledging the obvious problem — that I was never made to sign the checklist and was not properly informed of the fee — I was told I would need to wait for internal checks and for the salesperson to be asked what he remembered. That is simply not good enough.
The documentary evidence is clear:
- no signed checklist,
- no signed acknowledgement of the fee, and
- Terms and Conditions sent only after payment.
This TERRIBLE EXPERIENCE with Bensons for Beds has caused huge stress at the worst possible time, as we were moving into a new property and needed a mattress to sleep on. Instead, we've been left without the product we paid for and then tried to penalise us financially for a failed delivery that I dispute.
I am 100% dissatisfied with Bensons for Beds. Based on my experience, I would strongly warn other customers to never buy from them. Do not rely on what is said in store. We have had no mattress, no proper accountability, and Bensons trying to keep hundreds of pounds. What's more, after the delivery failed, the customer services team never got in contact with me to discuss options for a replacement etc.
ABSOLUTELY AVOID BENSONS, and I will not stop in this case to get a full refund due to the negligent duties of their staff.

Good service, right information

Very helpful, let us test the mattresses out, let us take our time looking. The staff were fantastic and especially the young girl Liliana was so helpful and gave us great advice for before we purchased. Great asset to your team.

Plenty to choose from, and nice knowledgeable people to guide us around the store.

Lee was incredibly helpful and even remembered us from the time we were in the shop the month before!

It’s our second bed in recent months from this store the team Courteous polite sales knowledgeable without being pushy or over bearing.

We received superb customer service from Max. He was very attentive and listened to our needs and concerns.

Excellent advice on what type of mattress to purchase.
Friendly and helpful assistance.

On day of delivery the two workers were extremely helpful and friendly. Couldn’t be faulted. Highly recommended.

£50 to have old mattress taken away is a bit steep seeing as their main competitor does it for nothing.

Helpful, knowledgeable and friendly staff.

Ease of order and delivery seamless

Delivery was on time, the two delivery men Terry and Carlos were polite, helpful and efficient.
Unfortunately the branch manager was curt and very abrupt. Hence we avoided him on further visits to the branch. The other assistants were very helpful and polite.

Very helpful and knowledgeable staff without being pushy and an excellent selection of beds and mattresses to choose from. Highly recommended.

Max gave me time and advise to make the correct choice. I was able to have delivery on my choice of dates and the delivery men were very careful with bringing the new bed up the stairs and taking away the old king size bed.

​I couldn't be happier with my recent purchase from Bensons for Beds. From the moment I started shopping to the final installation, the entire process was seamless, professional, and entirely stress-free.

Shopping for a new bed can feel overwhelming, but the experience was incredibly smooth. The ordering process was clear, the pricing was transparent, and I felt confident that I was getting a high-quality product backed by solid warranties.

Bensons kept me informed every single step of the way. I received regular updates regarding my delivery date, and on the day itself, the tracking was spot-on. The delivery team arrived right on schedule, which I deeply appreciated—no waiting around all day wondering where they were.

The absolute highlight of the experience was the assembly service. The delivery team was polite, professional, and highly efficient. They handled the installation with total care, ensuring everything was perfectly set up and structurally sound.
​Even better? They took all the massive cardboard packaging and wrapping with them when they left. I was left with nothing but a perfectly assembled, beautiful new bed ready for a great night's sleep.

​The Verdict: If you are looking for top-tier customer service, punctual delivery, and a hassle-free setup, I cannot recommend Bensons for Beds enough. Worth every penny!

Very impressed by Bensons. Instore experience was extremely positive, knowledgeable staff. We actually ordered (rather than compare elsewhere) as the lady who helped us was so good. Hypnos 04 Mattress is gorgeous, it was expensive, but appears like a great investment so far! Arrived on the date agreed, delivery team friendly and efficient, wore shoe covers without being asked, tracking given and a call 30 mins beforehand. Made a refreshing change. Keep it up Bensons! Would highly recommend.