From the moment we entered our local store to the delivery of our new mattress we could not fault Bensons for Beds. Excellent and knowledgeable store staff member who was both courteous and kind to... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit N Gallagher Retail Park, Stoney Stanton Road, CV6 5QE Coventry, West Midlands, GB
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Lisez les avis des autres
Great price great service Purchased a new bed frame during a sale at a really good price. The salesman was happy to show us various options in the store and check stock. Our order was delivered with... Voir plus
L'entreprise a répondu
Natalie the sales advisor was fantastic very helpful and knowledgeable during our selection, lovely person. The assembly team who delivered and assembled the bed carried this on they were superb rea... Voir plus
L'entreprise a répondu
We had a fantastic experience when we visited last Saturday to buy a new mattress. Natalie helped us to find the right firmness and then took us to try lots of different mattresses. She explained the... Voir plus
À propos de l'entreprise
À propos de Bensons For Beds - Coventry206
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit N Gallagher Retail Park, Stoney Stanton Road, CV6 5QE, Coventry, West Midlands, Royaume-Uni
- 2476667143
4,8
Excellent
335 avis
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Amazing from start to finish
Amazing from start to finish. Akram from Coventry store was fantastic. Walked in the store he introduced himself and offered to help anyway needed. Left us to walk around and try all the mattresses. No pushy, clingy salesman tactics that we received in competitors store. When we narrowed it down to the few we liked Akram came over answered all our questions, extremely knowledgeable and friendly. Gave us a great price. I still wanted to think it over for another day or two, again no pushy salesman like tactics allowed us to take our time. Rang the store the next day and went forward with sale. Akram asked if I had a blue light card, I did so was really nice to know he was trying to get us the best price possible. Paid over the phone, was told our delivery date there and then (arrived on the date we were told).
Delivery.
Delivery drivers were also absolutely fantastic. We have a very narrow staircase and then a sharp turn at the top and then another sharp turn into our bedroom. We were worried the whole time that they wouldn't be able to deliver it to our chosen room. When they arrived we couldn't have asked for more. Nothing was a problem, again super friendly and helpful took the mattress into our bedroom and took all the plastic sheets away with them. Unfortunately didn't get thier names but they did a fantastic job.
Would absolutely recommend benson for beds to anyone. Great job all round. Thanks again
5 mars 2026
Réponse de Bensons For Beds - Coventry206
Joe Davidson,
We're happy to hear that you had such a positive experience in our Coventry store. It's great to know that our colleague was helpful and knowledgeable, and that our delivery team provided excellent service. We appreciate your recommendation!
Team Bensons
All round a great experience would use…
All round a great experience would use again and recommend to other people
1 mars 2026
Réponse de Bensons For Beds - Coventry206
Mr Whiskens,
We're so glad you had a great experience! Thank you for your recommendation; we truly appreciate you sharing your positive feedback with us.
Team Bensons
Assistant was very friendly and helpful…
Assistant was very friendly and helpful explaining everything I needed to know very polite and nice to talk to
22 février 2026
Réponse de Bensons For Beds - Coventry206
Thank you for your lovely review Mrs Thomas! 😊 We’re so pleased to hear that our assistant was friendly, polite, and took the time to explain everything clearly. Your kind words mean a lot to us,
Megan at Customer Care
Service was good and efficient and…
Service was good and efficient and everyone was very helpful
14 février 2026
Réponse de Bensons For Beds - Coventry206
We're so glad to hear that our service was efficient and helpful! We appreciate you taking the time to share your positive experience.
Good range of beds to view and try in store.
Good range of beds to view and try in store. Paul was very knowledgable and treated us with courtesy. He pointed us in the right direction for the type of bed we were looking for. Since the purchase we have been sent several emails detailing delivery times and what is expected on the day.
13 février 2026
Réponse de Bensons For Beds - Coventry206
We're happy you found a good selection of beds to view and that our team member was knowledgeable and courteous. It's great you were pointed in the right direction and kept informed about delivery.
Our experience has been amazing with…
Our experience has been amazing with bensons for beds.
There was an issue with our mattress and customer service were brilliant in arranging a replacement mattress.
The mattress itself is really good.
Well deserved 4.7 /5 score on trustpilot.
17 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Coventry206
We're happy to hear that you had an amazing experience! It's great that our customer service team could resolve the mattress issue and arrange a replacement for you. We appreciate your feedback on the mattress quality.
Very happy
Very happy. Excellent customer service. Was a big purchase and i did not feel pressured in any way. Very helpful and knowledgeable
6 février 2026
Réponse de Bensons For Beds - Coventry206
We appreciate your feedback! We're happy to hear that you felt supported and well-informed during your purchase. Thank you for choosing us; it means a lot!
Friendly and courteous service … and a good mattress!
We felt we were treated courteously from the moment we entered the showroom to receiving the mattress. There was no pressure just timely advice and a friendly service.
17 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Coventry206
We're happy to hear that you felt treated courteously from start to finish. We appreciate your positive feedback regarding the timely advice and friendly service you received.
Great team, great choice
Great choice of beds and mattresses to choose from and the member of staff who helped us was very knowledgeable and helpful and an asset to the team. Delivery went very smoothly and quickly and was within the time frame advised. Both guys were friendly but also professional and courteous at the same time.
30 janvier 2026
Réponse de Bensons For Beds - Coventry206
Thank you for your wonderful review Catherine! We’re delighted to hear you enjoyed the great choice of beds and mattresses in-store, and that our team member provided such knowledgeable and helpful support—your kind words mean a lot, and we’ll be sure to pass them on. It’s also great to know your delivery went smoothly, quickly, and right within the advised time frame. Our delivery team will be thrilled to hear you found them friendly, professional and courteous. We truly appreciate you taking the time to share your experience,
- Megan at Customer Care💜
A helpful assistant
The assistant Intasar was very helpful and knowledgeable but didn't put us under any pressure. He clearly explained the features of the products after asking what we were looking for.
29 janvier 2026
Réponse de Bensons For Beds - Coventry206
We're happy to hear that you found our assistant helpful and informative. We appreciate your feedback on the service you received and are glad you enjoyed your experience.
We’d love to serve you again in the future.
Megan at Customer Care
Sealy kingsize mattress
Ordered a mattress which was delivered quickly and very happy with the look of it though not in the bedroom yet as it needs final touches before moving in. Lots of updates on date and time slot.
22 janvier 2026
Réponse de Bensons For Beds - Coventry206
We're happy to hear that your mattress was delivered quickly and that you are pleased with its appearance! We appreciate the update and hope you enjoy it once your bedroom is ready.
Great process from start to finish
Great process from start to finish. Ordered in the same, blue light discount offered as well. Great delivery….nothing negative to say whatsoever
19 janvier 2026
Réponse de Bensons For Beds - Coventry206
We're happy to hear that you had a great experience with our process from beginning to end, including the blue light discount and delivery. Thank you for your positive feedback!
Easy relaxed and friendly not pushy…
Easy relaxed and friendly not pushy like some sales
15 janvier 2026
Réponse de Bensons For Beds - Coventry206
We're so glad you found our team relaxed and friendly, without sales pressure. Thank you for your positive feedback; we appreciate it.
Excellent Bensons for Beds service
Delivery team where polite, on time with excellent communication.
Very quick and careful when installing product.
14 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Coventry206
We appreciate you sharing this great feedback! We're so glad the delivery team was punctual, communicative, and careful while installing your product.
Great customer service
7 janvier 2026
Réponse de Bensons For Beds - Coventry206
Thank you for your 5 star review Chris! We’re thrilled to hear you received great customer service. Your feedback means a lot to us,
Megan at Customer Care
Ottoman bed
When we entered we were asked what we were looking for, it was then explained about discounts, finance etc. But then we were left to look which was great. Only when we asked for help they joined us. Brought the bed straight away down to the service given.
1 janvier 2026
Réponse de Bensons For Beds - Coventry206
We're glad you enjoyed your experience and appreciated our approach to customer service. It's great to hear that our team was helpful when needed. Thank you for your positive feedback!
Stewart - Team Bensons
Réponse de Bensons For Beds - Coventry206
We're happy to hear that you had a great experience with our team. Thank you for your positive feedback! Michael @ Team Bensons
Réponse de Bensons For Beds - Coventry206
We’re delighted to hear the team provided such an organised and professional service. Thank you for your positive review – Lauryn at Customer Care 💜
Very good service.
8 décembre 2025
Réponse de Bensons For Beds - Coventry206
We appreciate your feedback—it means a lot to us Mrs Wilson.
We’re so glad you had a great experience. Hope to see you again soon,
Megan at Customer Care
Good collection of bedroom furniture and knowledgable staff
Recently visited the Benson for Beds store and my experience was good. They have good collection and variety of bedroom furniture . The staff is friendly and knowledgeable. Intasar from sales team was really helpful, and explained every details of the choosen product. All in all a good experience and I’d definitely recommend it to anyone setting up their home.
30 novembre 2025
Réponse de Bensons For Beds - Coventry206
Thank you for your wonderful feedback! We’re delighted Intasar made your experience smooth and informative. We’ll be sure to share your kind words with him,
Megan at Customer Care
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