Bensons For Beds - Doncaster706 Avis 

Everything was delivered on time. The delivery drivers were polite and respectful.

great customer service and attended to by knowledgeable and friendly caring people making a comfortable pleasant experience

We purchased a bed, and paid extra for it to be built.
The bed arrived on time and we was looking forward to this been the last thing to complete the room.
However during Bensons building the bed, the team were not careful and managed to cause damage to the ceiling, the side of a wardrobe and slashed and marked the wallpaper to one wall. So upon them leaving I immediately called the installers and they advised to liaise with customer service in order to make a claim for damages. So I did exactly that I took photos of the damage and prepared a pack detailing all the damaged caused during the install to the bedroom. I liaised with Bensons live chat and via email. I sent the photo pack a total of 4 times as one minute they said they had it on file then the next they said they didn’t. They then reviewed the photos and advised we could submit a claim for damages which we did in November 2025. They advised that I needed to get a quote for redecorating the room, which I arranged and sent to them. Subsequently they advised that the would honour the claim and pay for the work to be carried out. I received written confirmation to that effect. They advised that I would have a refund in 7 days and I received an email stating it would be processed. Seven days passed still no refund…no refund received. So I got in contact again, they advised that they may have got a digit wrong when they tried to process the payment. So I confirmed the account details and they advised it would be processed again and another email confirmation was received, December still no refund so contacted them again as still refund received. Again they advised it would be processed. I advised the decorator was booked and I needed to pay him. Start of January 2026 contacted them again, they said that I needed to send supporting photographs and a quote for the work I advised that I had and again bensons said the refund would be processed in 7days, again this was also confirmed in writing by them. Then I received an email from customer services stating I had to send photographic evidence and a quote to which I replied stating that this had all been sent the photos were sent 4 times and you had confirmed previously receipt of them, I even gave them the girls name who said they were all on file. To this date I haven’t received a reply to this email.so yet again last week I got in contact with customer services again. To advise that the none receipt of the refund had been going on for months as it’s now January and I still haven’t been refunded despite it been promised numerous times. I was advised that they need a quote for the works, but this time I was livid!!!!I explained that this was sent via live chat back in November and still visible on the live chat record. I requested to speak with a manager but instead the person who I was dealing with said they had spoken to a manager and they advised that they would fast track the refund payment and it would be with me in 3 days.. SURPRISE SURPRISE NO PAYMENT RECEIVED.
I am fuming!!!! Just not good enough I want to speak to a manger!!!! Getting a new bed surely shouldnt be so difficult. You order a bed it arrives done. No start emptying the room, have it redecorated again and then put everything back in the room. Then chase for months for them to pay you back for the damage they caused to your home.

The process has been flawless! From fabulous Dale in the Doncaster store, through to the 2 brilliant delivery drivers. They took their shoes off before walking on any floors - a huge brownie point from me! They were courteous. The products were big, bulky, and some heavy, but they managed it well, no boxes touched the white walls etc. thank you for a seamless process. Plus I had lots of notifications about delivery dates and times so I was always in the loop. A huge bravo from me

Sales assistant was

What a fantastic service from Bensons.
From ordering my bed with Gail in the Doncaster store, who was extremely helpful, the email confirmations from customer service, to the delivery by the 2 great delivery drivers. I cannot praise the staff at Bensons enough. Thank you all of you

I called into the York Road branch and the sales assistant Gail couldn’t be more friendly and helpful

From walking through the door Dale was inviting & friendly. Didn't pester us just made us aware he was there if we needed help. He was extremely knowledgeable & helpful. He even stayed open 45 minutes after closing time for us so my hubby could attend to test a mattress. Gave us a great deal. Have always used Bensons and will continue to do so.

We've bought several mattresses from them over the years - all excellent quality. This time around, (as on previous occasions), staff at the store were knowledgeable and goods were delivered at the time promised.

It was a really nice an easy shopping experience Martin made it all very easy and he had lots of knowledge which definitely helps choosing the right bed so yes Can’t fault it at all I would recommend definitely.

Amanda at Doncaster branch was great, professional,knowledgeable & found us the best option & the best value.

Good knowledge of beds

Rob was fantastic knows his bed/mattress to T.
Was great put us on the bed to help us choose the firmness we felt comfortable
Nothing was too much trouble & we did try lots of beds before we chose the one we ordered.
He was so professional funny & a credit to your company .

Walked into the store. I was approached quite quickly by Rob. I explained to him exactly what I was looking for. Rob guided me around the store and showed me plenty of options. And I quickly made a purchase. Thank you Rob you are a credit to your store. 😊

Great delivery men, James and dom, well pleased with all they did putting bed together and explaining how to raise the ottoman top

dale made our experience better. we only went in to look but his knowledge and friendlyness decided us to purchase now instead of post christmas. he was patient with us and listened to exactly what we wanted then guided us to perfect bed for us

Helpful, pleasant and knowledgeable advisor. He gave us good recommendations, helping us find the right mattress. Thanks

Very helpful and friendly staff

Staff very knowledgeable and not pushy at all
Amanda and her colleague did their best on 2 occasions and helped us to buy just what we needed and not simply the most expensive like seems to be the way with other stores
Good product knowledge and practical advice on a very important piece of everyday furniture which I spend 10 hours a day in !!