Buying a new mattress from Benson for Beds was a fantastic experience. From the minute we walked into the shop, late one October Saturday afternoon, we were made to feel like one of the fa... Voir plus
Établissement
Changer d'établissementUnit A Mavor Avenue, G74 4QX East Kilbride, Lanarkshire, GB
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Excellent service from purchasing the bed to delivery and build of the bed . The salesman gave us just the right amount of information when we went into the shop without overwhelming us and left us to... Voir plus
L'entreprise a répondu
We arrived at Bensons for Beds East Kilbride, and we were greeted by James, a salesperson there, who was very polite and knowledgeable and who guided us through the whole process of choosing the corre... Voir plus
L'entreprise a répondu
Having never used Bensons previously, I was super impressed with your salesman James in your East Kilbride branch. Apart from being friendly, he was very knowledgeable and went out of his way to help... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - East Kilbride657
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit A Mavor Avenue, G74 4QX, East Kilbride, Lanarkshire, Royaume-Uni
- 1355222651
4,8
Excellent
358 avis
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Réponse de Bensons For Beds - East Kilbride657
Thanks for choosing us! We’re glad you’re enjoying your new mattress.
Réponse de Bensons For Beds - East Kilbride657
Thank you! We’re delighted to hear the mattress is excellent and that delivery was first class.
Thanks again for your support — we truly appreciate it!
Megan | Customer Care Specialist💜
Do NOT buy from the store.
Do NOT buy from the store.
We specifically asked how the current offer compared to other rotating promotions and were told it was the best offer for our purchase. Shortly afterwards — and well before delivery — the exact same items became significantly cheaper under a better promotion.
When we raised this, we were told nothing could be done because we ordered in-store and therefore did not have the same protections available as online purchases.
At no point during the sale were we made aware that store purchases have very limited rights to amend or cancel for free (7 days from order), whereas online orders come with stronger cancellation protections (14 days after delivery). This information is apparently only provided in an email linking to terms and conditions after the sale is complete.
For transparency, this should be clearly explained upfront — especially as it can result in a 20% cancellation fee after a very short window.
If we had known this, we would have ordered online instead.
Very poor transparency and aftercare.
My recommendation for customers: if you want a Bensons for Beds product - only purchase it online and not via store.
14 avril 2026
Avis spontané
Réponse de Bensons For Beds - East Kilbride657
We’re very sorry to read about your disappointment and understand how frustrating this situation has been, particularly around pricing and clarity of cancellation rights.
Our promotions do change regularly, and we appreciate how disappointing it can be to see a different offer appear shortly after placing an order. We’re sorry this left you feeling misled and that the explanation provided did not meet your expectations.
We also acknowledge your feedback regarding the difference in cancellation rights between in‑store and online purchases. Details regarding cancellation periods and any applicable charges are outlined in our terms and conditions, which are shared following purchase; however, we understand your point that this information would be clearer if highlighted more prominently during the sales process. Your comments around transparency and communication have been noted and will be shared internally.
We regret that this experience has left you dissatisfied with our aftercare, and we appreciate you taking the time to raise these concerns. Your feedback is valuable in helping us improve how we communicate and support customers going forward.
Thank you for sharing your experience.
Team Bensons
A very good experience.
Helpful staff in store and delivery people were very courteous and helpful. A very good experience.
10 avril 2026
Réponse de Bensons For Beds - East Kilbride657
We're happy to hear that our staff in store were helpful and the delivery people were very courteous. Thank you for sharing your very good experience!
Team Bensons
Very happy experience
The person that sold the bed was really lovely wasn't pushy for a sale and really gave us the best bed for our needs not just trying to sell the dearest bed. The delivery was really quick and easy and the bed itself is fab. Very happy all round will purchase beds from here In future for sure
10 avril 2026
Réponse de Bensons For Beds - East Kilbride657
Thank you so much for your lovely feedback! We’re really glad you felt supported without any pressure and that our team helped you find the bed that was truly right for your needs. It’s great to hear delivery was quick and easy—and that you’re loving your new bed! We really appreciate your trust and look forward to helping you again in the future,
Megan | Customer Care Specialist💜
Fantastic service from purchase to…
Fantastic service from purchase to delivery. All staff were so helpful & great customer service.
4 avril 2026
Réponse de Bensons For Beds - East Kilbride657
Thank you for your kind words! 😊 We’re delighted to hear you had fantastic service from purchase right through to delivery, and that all our staff were so helpful. Great customer service is what we aim for—thanks for sharing with us,
Megan | Customer Care Specialist
Bought the mattress in the EastKilbride…
Bought the mattress in the EastKilbride store where Stuart served us, he was helpful and advised us on what mattress to purchase . It was a mattress for my mother’s spare room so Stuart said we could buy a refurbished one at half the price which suited us . He explained how the mattress was prepared and all about delivery he was excellent. Bensons kept me informed by email and text about progress and delivery which all went as agreed it was an excellent service from beginning to end. The delivery drivers were great too. Very satisfied with the quality and service from Bensons
2 avril 2026
Réponse de Bensons For Beds - East Kilbride657
Thank you for the fantastic review! 😊 We’re delighted to hear Stuart at our East Kilbride store was so helpful and knowledgeable, and that the refurbished mattress option was a perfect fit for your needs. It’s great to know communication, delivery, and the drivers all lived up to expectations too. We really appreciate your kind words,
Megan | Customer Care Specialist💜
James was very…
James was very professional,knowledgable, and helpful at the East Kilbride branch.
30 mars 2026
Réponse de Bensons For Beds - East Kilbride657
Thank you for your feedback! 😊 We’re delighted to hear James provided such professional, knowledgeable, and helpful service at our East Kilbride branch. We’ll be sure to pass this on to him—he’ll really appreciate it,
Megan | Customer Care Specialist⭐
The member of staff (Kirsty)was…
The member of staff (Kirsty)was extremely helpful and knowledgeable about the store products
28 mars 2026
Avis spontané
Réponse de Bensons For Beds - East Kilbride657
Thank you for your lovely feedback! 😊 We’re delighted to hear Kirsty was extremely helpful and knowledgeable — we’ll be sure to pass on your kind words. Enjoy your new order and we appreciate you choosing us,
Megan | Customer Care Specialist✨
James was vey knowledgeable and helped…
James was vey knowledgeable and helped us pick the right mattress for us.
27 mars 2026
Réponse de Bensons For Beds - East Kilbride657
Thank you! James will be delighted to hear he could help you find the perfect mattress 😊
We hope to welcome you back soon,
Megan | Customer Care Specialist
Sales staff friendly and knowledgeable…
Sales staff friendly and knowledgeable which made for a seamless experience from requirements to purchase satisfaction.
Will highly recommend
26 mars 2026
Réponse de Bensons For Beds - East Kilbride657
Thank you! Wonderful to hear our sales team were friendly and knowledgeable, making the whole experience smooth from start to finish. We really appreciate the recommendation,
Megan at Customer Care💜
Staff were all great but felt delivery…
Staff were all great but felt delivery charge was very steep, having spent over £600
14 mars 2026
Réponse de Bensons For Beds - East Kilbride657
Thank you for your feedback Suzanne! We’re really glad to hear the staff were great, and we completely understand your point about the delivery charge feeling steep — especially after spending over £600. We truly appreciate you sharing this, as it helps us continue improving. High‑quality products and service are at the heart of what we do, and we hope you feel the value has been well worth it,
Megan at Customer Care💜
James in the East Kilbride store was…
James in the East Kilbride store was amazing. Fantastic retail experience and product knowledge. We got a bespoke recommendation based on our needs and sensible advice about the many differences in bed and mattresses to ensure we weren't overwhelmed. My son is delighted with his bed. The delivery men were no nonsense and communication before and during delivery was exceptional.
9 mars 2026
Réponse de Bensons For Beds - East Kilbride657
rachel pointon,
We're happy to hear that you had a fantastic experience at our East Kilbride store! It's great to know that our team member provided a bespoke recommendation and sensible advice. We're pleased your son loves his bed and that the delivery was exceptional.
Team Bensons
Friendly service
Friendly service in store, great communication, delivery on time, given narrow window for delivery, contacted in advance, delivery men friendly and courteous. Can't fault the service.
10 mars 2026
Avis spontané
Réponse de Bensons For Beds - East Kilbride657
Aster Brown,
We're happy to hear about the friendly service you received in store and that our communication and delivery met your expectations. It's great the delivery team were courteous. Thanks for your review!
Team Bensons
Got what we wanted and ordered without…
Got what we wanted and ordered without any hassle.
11 mars 2026
Réponse de Bensons For Beds - East Kilbride657
Thank you so much for your review! I’m really pleased to hear that you were able to find exactly what you wanted and place your order without any hassle. That’s exactly the smooth experience we hope to provide!
If there’s anything more we can help with, please feel free to get in touch,
Megan at Customer Care
I have used this shop previously so i…
I have used this shop previously so i used them AGAIN S0 THAT SAYS IT ALL
5 mars 2026
Réponse de Bensons For Beds - East Kilbride657
Mrs Taylor,
We appreciate you choosing us again! It means a lot to us that you had another great experience with our services. Thanks for your continued support.
Team Bensons
After visiting the store at East…
After visiting the store at East Kilbride we were approached by Stewart, no pressure, just wanted to guide us to the right section, offered us a little detail as we were looking for a Small Double but tried to allow us time to view products on our own. We made our decision and then for our ease and our lack of time I completed the purchase online, but the review should go to Stewart and the EK store.
7 mars 2026
Réponse de Bensons For Beds - East Kilbride657
Mark Swendell,
We appreciate you taking the time to share your positive experience in our East Kilbride store. We're glad to hear that you felt supported by our team member and found the assistance helpful without feeling pressured. Thank you for acknowledging the service provided.
Stewart - Team Bensons
Great experience would highly reccomend
Had a very positive experience from shopping in store to delivery and getting bed built all guys were very helpful and professional and I really appreciated all there help. To top it off the bed and mattress are amazing.
1 mars 2026
Réponse de Bensons For Beds - East Kilbride657
Suzanne,
We're happy to hear about your positive experience, from shopping in-store to the helpful and professional delivery and bed assembly. It's great that you appreciate their help and that you find the bed and mattress amazing!
Team Bensons
Bought a new mattress…
Bought a new mattress at East Kilbride store . James was very knowledgeable and helpful. Delivery was one week later , delivery men good , we had arranged for them to take old mattress away, nothing any bother. Would recommend Bensons, pleased with our purchase.
5 février 2026
Réponse de Bensons For Beds - East Kilbride657
We're happy to hear that you found our staff knowledgeable and helpful, and that the delivery went smoothly. We appreciate your recommendation and are pleased that you're happy with your new mattress!
Stewart - Team Bensons
Excellent Customer Service
From the moment I chose and ordered a bed to its being delivered, Bensons' customer service was second to none.
19 février 2026
Réponse de Bensons For Beds - East Kilbride657
We're happy to hear that you had such a positive experience with our customer service, from choosing your bed to its delivery. Thank you for your positive review – Lauryn at Customer Care 💜
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