Bensons For Beds - Enfield363 Avis 

Great customer service

Very helpful staff, ordering was easy and quick

1 star — Awful experience, still no usable bed after 3 months

I ordered a bed from Benson for Beds on 30th December, and it wasn’t delivered until 20th March — nearly three months later. When it finally arrived, the screws were missing, so I couldn’t even put the bed together.

I was told the screws would be sent out, but I had to wait another two weeks for them to arrive. When the team came to fix the bed, it turned out another part was missing. Now I’ve been told I’ll have to wait another two weeks again.

As it stands, I’ve had no usable bed for over a month, and the entire process has been a complete mess. I’ve had to chase constantly, and I’ve received no apology or effort to put things right.

Totally unacceptable service — I expected far better. I won’t be ordering from them again.

I was properly advised and helpe me selecting the best product and also I was valued as an important customer.

I ordered a bed from Benson for Beds on 30th December from the Enfield store and it wasn’t delivered until 20th March — nearly three months later. When it finally arrived, the screws were missing, so they couldn’t even put the bed together.

I was told the screws would be sent out, and after receiving them but I had to wait another two weeks for them to fix the bed. When the team finally came to fix the bed, it turned out another part was missing. Now I’ve been told I’ll have to wait for nearly three weeks again before they come to fix the bed.

As it stands, I’ve had no usable bed for over a month, and the entire process has been a complete mess. I’ve had to chase constantly, and I’ve received no apology or effort to put things right.

Totally unacceptable service — I expected far better. I won’t be ordering from them again.

The delivery team was excellent. I was notified several days prior to delivery & the day of delivery. The team kept in touch all the way & delivered at the specified time.
They were courteous, took care of the premises, friendly & delivered to the correct room. Many thanks to Bensons team

A fantastic team. Very helpful and kind looking to meet up with our expectations.

The sales person who attended to me was so helpful. He helped show me stocks that met my need and reserved them for me. I attended the following day and he helped me finalise and arranged instant delivery for me

We bought a bed and mattress from Benson’s in 2016. Then a bed and mattress for our daughter in 2022. This time we were looking to replace the mattress for our bed. Rushid remembered us and was very helpful in choosing the Mattress according to our needs. He is an expert in what he does. So helpful and great customer support. We would definitely recommend Benson’s For Beds in Enfield to anyone because of the great customer support and care we received.
Thank you very much Rushid and team. Very excited to receive our order.

I hope you never lose Mark at Enfield Bensons for Beds! He manages such a great store there. Mark is so knowledgable, helpful and charming to deal with. He's not at all pushy either but he's determined to do the best he can to help you choose the right bed. I would travel miles just to get his advice. Thank you so much Mark

Rushid, was very polite and helpful, I explained my mums needs and he showed me options available to suit them, unlike other stores saying to make bed lower take the casters or glides off . thanks again Bensons for beds, kevin

Mark and the team were great ! Really helped us decide which mattress was good for us. Would highly recommend this store!

Under the Consumer Rights Act the mattress is not as described. Mattress purchase in September 2024. I specifically explained to the sales person that I was looking for the firmest mattress in store for my frail 86 year old mother.
At no point during the point of sale did the salesperson inform me of the need to rotate the bed once a week for two months. I would not have purchased the bed had I known. I do not have full mobility in my right shoulder following surgery in March 2024 and my frail mother doesn't have the strength to rotate it either. We're now stuck with the goods.

We had an absolutely fantastic experience, all thanks to Rushid!

Rushid is incredibly knowledgable and took the time to understand exactly what we were looking for. He guided us through the options without any pushiness, just honest advice and expertise. No question was ever a hassle to answer alongside his professionalism making our experience enjoyable and stress free!

Thanks to his outstanding service, we purchased two beds and four bedside cabinets. Rushid made sure everything was just right for us, going above and beyond to ensure we had the best experience.

If you’re shopping for beds, ask for Rushid- he is an absolute credit to the company! We will definitely be back for some pillows and will be recommending him to friends and family.

Customer care officer was very polite and helpful throughout the whole showroom process.

Najeeb was a great helper. This was the second time we went to purchase a mattress and he made us great deals. He was very sympathetic and helpful. My dad got the best deal possible with great and real recommendations of what to purchase. Highly recommend!!

Rushid was knowledgeable without being pushy. Asked 2 questions to determine what my requirements were for mattresses, and within minutes I ended up choosing out of the 3 he showed me. Very pleasant staff members all round. Two days later I went to the Beckton Branch with my niece and they couldn't even be bothered.. "a take it or leave it" attitude.

The delivery team were very considerate - even removing their boots before entering the house without being requested to do so.