Bensons For Beds - Enfield363 Avis 

Good service

Bought what we needed with excellent assistance from Mark.

Naj, our assistant, spent time explaining our options, but also left us alone to make our own choice.

The sales advisor Najeeb was very helpful and polite and took time to both explain and show us round the store explaining the difference in the mattresses and bed bases.

Not yet received our new mattress & divan, but wanted to highlight the excellent customer service we’ve had from the Enfield branch. We were greeted by Nilufe, who listened attentively to what we were after and gave us expert input without being a pushy salesperson or wasting our time looking at mattresses we didn’t want. She put through our order and advised us of our delivery date. When we decided to change it a few days later, her store manager Mark helped us achieve that quickly and smoothly, despite it meaning a fair bit of extra admin for the team. He tracked all to ensure the revised order was processed correctly, picking up details we’d missed in-store. Great experience so far; roll on the bed delivery!

My partner and I had been procrastinating about buying a new bed and mattress for while and shopped around looking for one we both liked. Mark and Rushid made sure all of our requirements were met. Great service, great bed and a great nights sleep!

Visited the Enfield store and spoke with Michael. He is very knowledgeable and eager to help. On arrival we were greeted we then started looking at various mattresses. When we had some questions we approached Michael who suggested we try the Dreams Sleep machine (its very good!) Once we had finished the sleep appraisal the mattress we had looked at appeared to be a perfect match. We were offered drinks and some Chocolate when we sat down to do the necessary paperwork.

Rushid, who helped us with any questions we had was an excellent salesman and a true gentleman.
It was a pleasure to meet him and was one of the reasons we placed the order with him.

The staff member Najeeb was very helpful, knowledgeable and friendly. I did not feel pressured at all. When I told him I was still going to look elsewhere, he still held a professional composure.
I would definitely recommend this store.

Exceptional customer service, both Mark and Rushid went out of their way to help my mum and I choose a suitable mattress for my mum who has mobility issues. Their communication skills are outstanding both listening to needs and providing advice.

Fantastic experience. Rashid and Mark helped to find just the right mattress for me. They were super helpful, friendly and professional. I would recommend the store to all my friends and family.

Very good and helpful stuff would definitely recommend

Highly recommend.

All the staff were kind and courteous, never pushy, gave us as much time as we wanted to try all the mattresses. We went to the Enfield branch where Mark, who was hugely knowledge, friendly, patient, and answered all our queries. We had tried others suppliers but came back to this store a few times to “double check” we made the right choice, and we had.

Communication was excellent, as was delivery, and the aftercare service. The while process was effortless. Can’t rate Mark and the whole team highly enough. (And the matress is great too!)

I’ve bought the same bed before 8 years ago. They still had me on record which made my transaction easy to complete and were able to find exactly what I wanted despite the bed changing its name to Sandown.
Both sales staff were very helpful and efficient.
Mark the manager was very friendly, making sure everything was in order and met my needs, which is so nice to find this day and age. Would highly recommend the Enfield branch of Bensons.

Great service
Mark was very helpful.

Great service from Mark and the team, always willing to help with our requirements to fit out our bedrooms

Our server was super helpful, asked relevant questions, gave us the options and then left us alone to decide. Without applying too much pressure.

Having both had recent major surgery, my wife and I needed a new mattress as quickly as possible. My wife and son went to Bensons For beds in Enfield Retail Park on Friday (the day after my operation) and could not get a mattress immediately but were promised delivery on the following Thursday. We ordered and paid in full. Over the weekend and up to the day before delivery we were sent updates telling in which time slot the mattress would be delivered. It was only on the morning of the delivery that we were suddenly told that the mattress would not be delivered for another ten days! We had explained the urgency and this sudden failure was unacceptable so we cancelled the order and got a refund. Appalling customer service! When I phoned their main customer service number about this it seemed they couldn't have cared less. Will never use them again.