Not pressured upon arrival, had time to browse. Initially we did not intend to buy anything. Fast forward 1hr and we purchased a king size bed plus accessories, this was down to RYAN excellent sales m... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB Erdington, Birmingham, GB
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Lisez les avis des autres
Ryan was very helpful in quickly understanding our needs and suggesting the appropriate options. He was very kind and cheerful and made the whole experience -- weird to say -- even enjoyable. The expl... Voir plus
L'entreprise a répondu
I ordered a Slumberland king size divan base with 2+2 drawers, along with an Erin headboard; I love them. Colour is great (Linen Beige) & the headboard is really substantial. Staff in store were real... Voir plus
L'entreprise a répondu
Robert is a very attentive, intuitive, mature, respectful colleague. He is an excellent manager of the site. His insubordinate colleague who attacks the retail park manager for doing her job, on behal... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Erdington
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB, Erdington, Birmingham, Royaume-Uni
4,8
Excellent
181 avis
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we had no issue sin shop or with the…
we had no issue sin shop or with the deliver. Delivery staff were friendly and vey quick
20 mars 2026
Réponse de Bensons For Beds - Erdington
Thank you for your feedback Dawn! We’re delighted to hear everything went smoothly in-store and during delivery. Our delivery team will be pleased to know you found them friendly and quick.
Sleep well,
Megan at Customer Care✨
The staff were lovely
The staff were lovely, very helpful and professional.
Rob was very easy to talk to and he explained everything to me, he said he was happy for me to ring if I need any information or questions answering.
Lovely shopping experience.
14 mars 2026
Réponse de Bensons For Beds - Erdington
Thank you so much for giving us 5 stars Mrs Conboy! We’re delighted to hear you had such a lovely shopping experience. Our team will be thrilled with your kind words, and Rob especially will be so pleased to know he made things clear, easy to understand, and that you felt comfortable reaching out with any questions. We really appreciate your feedback,
Megan at Customer Care 😊✨
The guys that came to set up the bed…
The guys that came to set up the bed were very professional and set up the bed the way I wanted it . We even made decisions together on where it would be better suited in the room.
The bed is amazing and even better than what I thought.
So overall I’m very satisfied
12 mars 2026
Réponse de Bensons For Beds - Erdington
Stanley,
We're delighted to hear the setup team was professional and helpful in deciding the best placement for your new bed! It's great to know you're very satisfied and that the bed exceeded your expectations. Thanks for sharing!
Team Bensons - Jessica
Really welcoming
Really welcoming in store and Bev took the time to welcome may father, my mother and I. Considering my father has dementia, Bev was extremely patient and made my father feel at ease. He tried the bed machine for mattress firmness and was then recommended. My father commented upon professional and helpful Bev was and wanted me to pass on the positive comments. Many thanks for all of your help.
8 mars 2026
Réponse de Bensons For Beds - Erdington
Ashley Barr,
We appreciate you sharing your experience. We're so glad that our team member was welcoming and patient, ensuring your father felt comfortable and at ease. It's wonderful to hear that their recommendation was helpful.
Team Bensons
Réponse de Bensons For Beds - Erdington
MRS SAMANTHA WRIGHT,
We appreciate your review! We're so pleased to hear you found our staff member helpful and experienced. Your feedback is truly valued.
Team Bensons
Staff were knowledgeable friendly and polite
Staff were knowledgeable, friendly and polite, smooth transaction. Purchased an ottoman style bed based on previous experience, very pleased.
19 février 2026
Avis spontané
Réponse de Bensons For Beds - Erdington
We're happy to hear that our staff were knowledgeable, friendly, and polite, and that you experienced a smooth transaction. We appreciate your continued support and are pleased you're happy with your purchase!
Stewart - Team Bensons
Amazing customer service
Amazing customer service, amazing staff and made good conversation with our best interests at heart.
12 février 2026
Réponse de Bensons For Beds - Erdington
We appreciate your positive feedback! We're so happy to hear that you received amazing customer service from our staff, who made good conversation with your best interests at heart.
Until next time, take care,
Megan at Customer Care!
The assistant answered all our…
The assistant answered all our questions and queries and was very helpful
12 février 2026
Réponse de Bensons For Beds - Erdington
We appreciate you letting us know! We're so happy our assistant was helpful and answered all your questions and queries. Thank you!
- Jessica at Team Bensons
customer care
Easy to deal with, ordering simple. Delivery 10 minutes new mattress in situ and old mattress gone. sales people easy to talk to and experienced.
31 janvier 2026
Réponse de Bensons For Beds - Erdington
Thanks so much for the brilliant review! We love a smooth delivery—10 minutes in and out! Glad our team made everything easy from order to doorstep. Enjoy your new mattress.
We hope to welcome you back soon!
Megan at Customer Care
Great communication
Great communication, polite,helpful, they even took their shoes off ,brilliant service.
2 février 2026
Réponse de Bensons For Beds - Erdington
We're happy to hear that our team provided brilliant service! It's great to know you appreciated our communication, politeness, and helpfulness. Thank you for your positive feedback.
The options of the type of bed I wanted…
The options of the type of bed I wanted were explained clearly, and although I took a long time to make my mind up, I was given all the time I needed with no pressure to buy. Very helpful and a pleasure to do business with them.
28 janvier 2026
Réponse de Bensons For Beds - Erdington
We're so glad we could clearly explain the options and provide you with the time you needed to decide, without any pressure. It's a pleasure to hear you enjoyed doing business with us,
Megan at Customer Care
Overall positive experience.
Friendly, helpful & patient staff. Were not overly pushy. Felt they were keen to get me the best deal.
23 novembre 2025
Réponse de Bensons For Beds - Erdington
We're happy to hear that our staff was friendly, helpful, and patient! It's great to know you felt we were keen to get you the best deal. Thanks for your feedback,
Megan at Customer Care
Out standing service
Service was outstanding and very happy with help we got from your person in choosing a mattress
21 janvier 2026
Réponse de Bensons For Beds - Erdington
We're so glad to hear you received outstanding service and are very happy with the help in choosing a mattress! We appreciate your positive feedback.
Great rapport with this company
Great rapport with this company
Very attentive without being pushy,
Delivery drivers prompt & efficient eith fitting my new wardrobe
I was very pleased with service:)
13 janvier 2026
Réponse de Bensons For Beds - Erdington
We appreciate your positive feedback! We're happy to hear that you experienced great service and that our delivery team was prompt and efficient with your new wardrobe.
Staff were so friendly
Staff were so friendly, they gave us options to help ensure we got the bed right for us
21 janvier 2026
Réponse de Bensons For Beds - Erdington
We're delighted to hear that our staff were friendly and provided you with suitable options to ensure you found the perfect bed for your needs.
The expertise of the sales woman
The expertise of the sales woman
Showed different options.
20 janvier 2026
Réponse de Bensons For Beds - Erdington
We're glad you appreciated the salesperson's expertise and the variety of options presented to you. Thank you for your feedback.
Excellent customer service but without…
Excellent customer service but without being pushy. Sales person easy to talk to re; what was required by the consumer and payment options. Thank you
2 janvier 2026
Réponse de Bensons For Beds - Erdington
We appreciate your positive feedback! We're happy to hear that the salesperson provided excellent customer service and was easy to talk to regarding your needs and payment options.
Good customer service
Good customer service and kept up to date with delivery arrangements
17 janvier 2026
Réponse de Bensons For Beds - Erdington
We're happy to hear that you received good customer service and were kept informed about your delivery arrangements. Thank you for your review.
Excellent service all round.
From Beverly at the erdington Ravenside store to Simon snd Lewis who delivered our bed and assembled it, all were first class. Our bed is beautiful and is of excellent quality. I have no hesitation in recommending Bensons.
29 décembre 2025
Réponse de Bensons For Beds - Erdington
We're happy to hear that you received first-class service from our store and delivery team! We're so glad you find your bed beautiful and of excellent quality. Thank you for recommending us!
Lovely customer care in store
Lovely customer care in store
Very good communication for delivery by text and email and telephone
I have a fantastic superb Sealy matress
30 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Erdington
We're happy to hear that you received lovely care in our store and had very good communication regarding your delivery. We're glad you love your Sealy mattress!
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