I had already bought bedroom furniture from your branch in Falkirki as I am.moving up to Stirling, I called at your premises to discuss a new bed headboard and mattress,Lisa was so obliging and the a... Voir plus
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Établissement
Changer d'établissementUnit 15 Central Retail Park, Grahams Road, FK1 1LW Falkirk, Stirlingshire, GB
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Lisez les avis des autres
Neil in the Falkirk store was really helpful, recommend using the mattress pressure tester with showed the perfect mattress for us. Worked through the full range to help us get the perfect mattress fo... Voir plus
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Staff in the shop are excellent, very polite and helpful. They clearly have knowledge and expertise about their products. Delivery staff were also very good. The only issue I have is that I was not aw... Voir plus
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Great service and advice. Excellent range of products. Sales people took time to discuss my requirements and were not at all pushy. Felt confident buying good quality mattresses fit for my needs at gr... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Falkirk690
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 15 Central Retail Park, Grahams Road, FK1 1LW, Falkirk, Stirlingshire, Royaume-Uni
- 1324626500
4,9
Excellent
413 avis
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Outstanding customer service.
Paul from the Falkirk store gave me the best customer service which ultimately made me want to buy a bed. He wasn't pushy, he was down to earth and extremely patient with me. Gave me all the information I required for me to made a decision.
I am looking forward to receiving my bed.
Thank you Paul, you are a credit to Benson for Beds.
18 octobre 2025
Réponse de Bensons For Beds - Falkirk690
We're happy to hear that you received excellent customer service at our Falkirk store. We appreciate your positive feedback and are glad you felt comfortable making a purchase. We hope you enjoy your new bed,
Megan at Customer Care
The staff were very helpful providing…
The staff were very helpful providing lots of information which helped me purchased my new bed + mattress there was no pressure for a sale at all.
20 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Falkirk690
We appreciate your feedback! We're happy to hear that our team was helpful and informative, and that you felt no pressure during your purchase. Thank you for your review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Falkirk690
We're glad that you found our team member to be helpful! Thank you for your positive review! – Lauryn at Customer Care 💜
Friendly and knowledgeable
Staff were all very friendly and knowledgeable. Spent time helping us even though we were only buying pillows. We did buy our last bed and mattress from Bensons and will definitely do so again.
18 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Falkirk690
We appreciate your kind words! We're happy to hear that you found our staff friendly and knowledgeable, and that they were helpful during your visit.
Tell a friend—we’d love to help them too!
Megan at Customer Care
Good advice and friendly staff
Very helpful staff member, asked what we were looking for and showed several options. Easy to order, arranged delivery, and removal of old mattress.
8 octobre 2025
Réponse de Bensons For Beds - Falkirk690
We appreciate your feedback! We're happy to hear that our staff was helpful in showing you options, and that you found it easy to order, arrange delivery, and removal.
Thank you for your review – Lauryn at Customer Care 💜
Small double bed
The salesman was not at all pushy , very helpful in choosing my new bed , he made the purchase simple and easy this is my second purchase from the Falkirk store I would highly recomend this store .
14 octobre 2025
Réponse de Bensons For Beds - Falkirk690
We're happy to hear that your recent bed purchase was simple and easy, and that our team member was helpful and not pushy. We appreciate your recommendation and your continued business!
We hope to welcome you back again soon!
Megan at Customer Care
Staff was helpful and informative
Staff was helpful and informative. I also was given plenty of time to make my choice and wasn’t pressured with a pushy attitude
14 octobre 2025
Réponse de Bensons For Beds - Falkirk690
We appreciate you sharing your experience. We're happy to hear that our staff was helpful and informative, and that you had plenty of time to decide without pressure. Thank you for your positive feedback! – Lauryn at Customer Care 💜
Shoutout to Neil at Falkirk branch
Shoutout to Neil at Falkirk branch. Second time we’ve dealt with him and he’s been very helpful. Really nice and friendly service. Thanks again, Neil.
4 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Falkirk690
We're happy to hear that you had another positive experience with our team. We appreciate your kind words and are grateful for your continued support. Thank you for your review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Falkirk690
We're delighted to hear that you found our staff friendly and the delivery prompt. We're so happy you're enjoying the new mattress, Megan at Customer Care
Réponse de Bensons For Beds - Falkirk690
Thank you for your kind words Paul! We’re thrilled you had an excellent experience.
Best Wishes,
Megan at Customer Care
We were looking for a bed and mattress…
We were looking for a bed and mattress as we were having our bedroom redecorated .Once we entered the shop and had a look around , one of the sales assistants asked if they could help . We told them specifically what type of bed we wanted but weren't sure what type of mattress we were looking for . James took us to the mattress tester and it said we were looking for a medium to firm mattress. James took us over to a mattress , specifically latex free and let us try it. The mattress we tried was a medium igel nanotech 3000 mattress. James took us to other mattresses to try but we kept referring back to the first one we tried. James gave us time to try all the mattresses , giving us information on style and what each mattress contained. We then decided to go for the first mattress that James took us to , based on the mattress tester and bought a 2+2 divan base. Throughout the process James was informative , gave us time to decide and took us through the sale process . James knew his products and competitors products well.
28 septembre 2025
Réponse de Bensons For Beds - Falkirk690
We're happy to hear that you found exactly what you were looking for during your bedroom redecoration! We appreciate that you found our sales assistant informative and helpful when choosing your new bed and mattress. Thank you for your positive feedback.
Take care,
Megan at Customer Care
Knowledgable salesman
3 octobre 2025
Réponse de Bensons For Beds - Falkirk690
We're happy to hear that our sales team was helpful and that you found great value and selection. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
Excellent service and very helpful
Excellent service and very helpful. Would recommend and would use again.
26 septembre 2025
Réponse de Bensons For Beds - Falkirk690
Thank you so much Mrs Muir!
We’re thrilled to hear you had an excellent experience and that you’d recommend us. We look forward to helping you again in the future!
Take care,
Megan at Customer Care
Everything was great thanks
28 septembre 2025
Réponse de Bensons For Beds - Falkirk690
Thanks a bunch! Great is what we love to hear—come back anytime!
Take care,
Megan at Customer Care✨
Enjoyable buying experience
No pressure from the shop representative, Jamie. He helped us choose the right frame and mattress for our needs. He was very helpful throughout the whole process.
15 septembre 2025
Réponse de Bensons For Beds - Falkirk690
We appreciate you sharing your experience. We're happy to hear that the representative was helpful and that you found the perfect frame and mattress for your needs. Thank you for your feedback!
Thank you,
Lauryn at Customer Care.
Bensons Beds Falkirk instore experience
Paul in Falkirk store was excellent. Perfect balance not being pushy, rather guided us with expert guidance which truly felt we were making an informed choice.
7 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Falkirk690
We appreciate you sharing your experience in our Falkirk store. We're happy to hear that our guidance helped you make an informed choice. Thank you for your feedback.
Take care,
Megan at Customer Care
Réponse de Bensons For Beds - Falkirk690
We appreciate your feedback and are so glad our staff was knowledgeable and provided great service during your visit with us.
Take care,
Megan at Customer Care
Great delivery service
Great delivery service , came within the delivery time. The staff in the falkirk store were friendly and knowledgeable about the products.
16 août 2025
Avis spontané
Réponse de Bensons For Beds - Falkirk690
We appreciate you sharing your positive experience with our delivery service and the team at our store; we're happy they were so helpful and knowledgeable!
Take care,
Megan at Customer Care
Most helpful team👍
Best service, pleasant very helpful delivery team, they go beyond helpful,
Couldn’t recommend my delivery team
more, we couldn’t manage to move our bed so they could get in to fit, no problem to them, many would have just left our Item and went,10/10
28 août 2025
Avis spontané
Réponse de Bensons For Beds - Falkirk690
We're happy to hear that the delivery team was so helpful and provided such great service. We appreciate you taking the time to share your positive experience. It's great to know they went above and beyond for you, Megan at Customer Care
Excellent service
From the minute we arrived in store we received excellent service from Neil. He helped us pick the perfect mattress and gave us excellent advice.
31 août 2025
Avis spontané
Réponse de Bensons For Beds - Falkirk690
We're happy to hear that you received excellent service in our store. We appreciate that our team member helped you pick the perfect mattress and gave great advice. Take care ,Megan at Customer Care
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