I had already bought bedroom furniture from your branch in Falkirki as I am.moving up to Stirling, I called at your premises to discuss a new bed headboard and mattress,Lisa was so obliging and the a... Voir plus
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Établissement
Changer d'établissementUnit 15 Central Retail Park, Grahams Road, FK1 1LW Falkirk, Stirlingshire, GB
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Lisez les avis des autres
Neil in the Falkirk store was really helpful, recommend using the mattress pressure tester with showed the perfect mattress for us. Worked through the full range to help us get the perfect mattress fo... Voir plus
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Staff in the shop are excellent, very polite and helpful. They clearly have knowledge and expertise about their products. Delivery staff were also very good. The only issue I have is that I was not aw... Voir plus
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Great service and advice. Excellent range of products. Sales people took time to discuss my requirements and were not at all pushy. Felt confident buying good quality mattresses fit for my needs at gr... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Falkirk690
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 15 Central Retail Park, Grahams Road, FK1 1LW, Falkirk, Stirlingshire, Royaume-Uni
- 1324626500
4,9
Excellent
413 avis
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Great experience in this store
Great experience in this store. From when we walked in, Paul greeted us in a friendly manner. Asked us what we were looking for and gave us the best options based on what we were looking for. He was very approachable if we needed anything, he came back to check on how we were getting on and his product knowledge was second to none.
17 mai 2025
Avis spontané
Réponse de Bensons For Beds - Falkirk690
Thank you for the wonderful review! Our team strives to provide exceptional customer service and we're thrilled to hear that Paul went above and beyond to assist you. We appreciate your business and hope to see you again soon! 🙌
Réponse de Bensons For Beds - Falkirk690
Thank you for the fantastic feedback Mrs Smith! Our team strives for professionalism, organisation, and prompt communication. We appreciate your business and hope to see you back with us again soon!
Sleep well,
Team Bensons💜
Listened to what we were looking for
Listened to what we were looking for. Gave us his expert opinion and helped us make our decision
2 mai 2025
Réponse de Bensons For Beds - Falkirk690
Thank you for your positive review! We take great pride in providing expert advice and a personalised experience for our customers. So glad we could help you make the perfect decision.
Sleep well,
Team Bensons💜
Great product knowledge
Great product knowledge, no pressure to buy, and talked through everything with our purchase.
2 mai 2025
Réponse de Bensons For Beds - Falkirk690
Thank you for the positive feedback! We're glad to hear that our product knowledge and non-pushy approach made for a great purchasing experience. We always strive to provide exceptional service to our customers. Thank you for choosing us!
Sleep well, Team Bensons💜
Great Customer Service
The assistant who served us was excellent, very knowledgeable and helpful without being pushy. We will definitely return to the store
19 avril 2025
Avis spontané
Réponse de Bensons For Beds - Falkirk690
Thank you for your kind words! We are thrilled to hear that our assistant provided excellent service and was knowledgeable without being pushy. We can't wait to welcome you back to our store!
Sleep well, Team Bensons💜
Lovely colleagues that were very…
Lovely colleagues that were very helpful and not too pushy to encourage sales. Quick and easy
21 avril 2025
Réponse de Bensons For Beds - Falkirk690
We are thrilled to hear that our colleagues were able to provide such a positive and helpful experience for you! Thank you for choosing us, and we hope to see you again soon!
Sleep well, Team Bensons💜
We've shopped with Bensons before
We've shopped with Bensons before. Service as always very good
22 avril 2025
Réponse de Bensons For Beds - Falkirk690
Thank you for choosing Bensons again for your shopping needs! We are thrilled to hear that our service has consistently met your expectations. We appreciate your loyalty and can't wait to see you again soon! Sleep well, Team Bensons💜
Knowledgeable, no sales pitch & a great deal!
Paul was friendly with no sales pitch & gave us plenty of time/space to browse once he had pointed me in the right direction (ensured I was aware of similar mattress types / spec & tech to what I was looking for at lower end of the price range)
Knowledgeable & got me a fantastic deal too! Wouldn’t hesitate to recommend! (& after poor experience at rival retailer beginning with D, their lack of transparency around delivery/installation costs (signs stating free delivery all over the store) is what made me walk from there - especially when spending £2.5-£3k on a bed!) I’m glad I did, it saved me £700 for the same mattress!
13 avril 2025
Avis spontané
Réponse de Bensons For Beds - Falkirk690
Thank you for choosing our store, we're thrilled to hear about your positive experience! Our team takes pride in providing excellent customer service and ensuring our customers get the best deal possible. We appreciate your support and look forward to serving you again in the future! #customerfirst #savemoney #happycustomers
Réponse de Bensons For Beds - Falkirk690
Thank you so much for your review! We are thrilled to hear that our staff provided courteous, patient, and knowledgeable service without being pushy. We always strive to make our customers feel comfortable and well-informed. Your feedback means a lot to us!
Bed and company great choice…
Everything from start to finish for the bed etc., and kept in touch very regularly. All Staff excellent.
31 mars 2025
Avis spontané
Réponse de Bensons For Beds - Falkirk690
We're happy to hear that you had a positive experience with our staff and the bed process. Thank you for your kind words and for taking the time to leave us feedback. Take care, Megan at Customer Care
Good customer service
The customer service was really good and very quick and easy. We were made to feel welcome. Had no problems answering our questions and made it very convenient for us. Would definitely recommend to others.
26 mars 2025
Avis spontané
Réponse de Bensons For Beds - Falkirk690
We're happy to hear that you found our customer service to be quick, easy, and welcoming. We appreciate that our team was able to answer your questions and make the process convenient for you. Thank you for your recommendation, Megan at Customer Care
Impressive service
We had no clue what to buy and Neil was super helpful and knowledgeable without being salesy.
Delighted with the mattress and product, looking forward to it being delivered!
25 mars 2025
Réponse de Bensons For Beds - Falkirk690
We're so happy to hear that you found our team member helpful and informative! We're delighted you're pleased with your mattress and we hope you enjoy it once it's delivered. Take care, Megan at Customer Care
Neil was absolutely amazing
Neil was absolutely amazing! He took the time to answer all our questions and helped us figure out the perfect mattress for our comfort needs as well as our budget. On top of that, he was incredibly patient and kind while we navigated the process with two small kids in tow. His fantastic service and understanding made the entire experience so much easier and truly worth visiting the store in person and NOT ONCE was he pushing us to buy that day, allowing us to go home and discuss it. Thanks to him, we felt confident in our decision and chose to buy in-store rather than online. Highly recommend!
22 mars 2025
Avis spontané
Réponse de Bensons For Beds - Falkirk690
We're happy to hear that you had such a positive experience. It's wonderful to know that our team member was able to assist you in finding the perfect mattress while being patient and understanding of your needs. We appreciate you choosing to shop with us, Megan at Customer Care
Great Service
We went into the showroom at Falkirk only thinking to possibly purchase a double divan. The assistant( Steven Crawford) who helped us out was so good with relevant and useful information that we ended up purchasing a headboard/4drawer base and an i-gel mattress. It was delivered on time and the delivery men were wonderful. Now the bed has been assembled and looks absolutely stunning
18 mars 2025
Avis spontané
Réponse de Bensons For Beds - Falkirk690
We're happy to hear about your showroom experience in Falkirk! It's great to know the information provided was so helpful and that you are delighted with your new bed. We appreciate your positive feedback regarding our delivery team. Take care, Megan at Customer Care
Just perfect from start to finish
Bought our new bed from Falkirk Retail Park Bensons for Beds. The sales assistant was friendly, knowledgeable and offered many options for us. We were able to narrow down our options to choose the most suitable bed and mattress.
Price suited our budget and check out was simple. We received emails and phone calls to confirm and provide delivery window. Bed arrived and was delivered to the room by two cheerful and friendly delivery drivers. Bed was beautiful, well packaged and excellent quality.
17 mars 2025
Avis spontané
Réponse de Bensons For Beds - Falkirk690
We're happy to hear that you found the perfect bed and mattress with the help of our sales assistant. We appreciate your positive feedback on the delivery and the quality of your new bed. Thank you for sharing your experience, Megan at Customer Care
Excellent service
Excellent service and salesman Steven in falkirk store was outstanding!
16 mars 2025
Avis spontané
Réponse de Bensons For Beds - Falkirk690
We appreciate your kind words! We're happy to hear that you received excellent service in our Falkirk store. Thank you for your positive feedback, Megan at Customer Care
New bed and headboard
Bought new bed and shortly after a new headboard. Helpful, knowledgeable staff but not "pushy". Bed was delivered as promised and headboard sent to shop on date agreed and we were phoned and advised it was ready to collect. Nothing negative to report at all. Well done Falkirk Bensons.
10 mars 2025
Réponse de Bensons For Beds - Falkirk690
We're so glad to hear you had a positive experience purchasing your new bed and headboard. It's great to know our team was helpful and that your delivery and collection went smoothly. Thank you for your feedback, Megan at Customer Care
Thank you to the delivery team
Thank you to the delivery team, who not only carried the mattress up to my daughter's flat but also took it up a further flight to the room. Service from Bensons for Beds at Falkirk, from purchase to delivery, has been outstanding.
28 février 2025
Avis spontané
Réponse de Bensons For Beds - Falkirk690
We're happy to hear that the delivery team went above and beyond to ensure your daughter's mattress was delivered with care. We appreciate your positive feedback regarding our service from purchase to delivery. Take care, Megan at Customer Care
Very good experience
Very good experience. No complaints. Would recommend bensons to anyone.
21 février 2025
Réponse de Bensons For Beds - Falkirk690
We're happy to hear that you had a very good experience. Thank you for recommending us; we appreciate your positive feedback, Megan at Customer Care
Bensons beds
Bensons in my local retail park, they had good sales prices, some folks were there before me so I took my time to wander around and digest the goods and sales on offer. Salesman, Steven, very helpful re mattresses, very pleasant, answered my questions, I bought single bed and mattress, would recommend this store
19 février 2025
Avis spontané
Réponse de Bensons For Beds - Falkirk690
We're happy to hear that you found good sales prices and that our staff was helpful with your mattress selection. We appreciate your recommendation of our store and are glad you had a positive experience, Megan at Customer Care
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