Bensons For Beds - Gateshead Avis 

From the sales team to the delivery team the communication was excellent throughout. I visited a store so I could look at the items I wanted to buy. The salesperson, Louise was really helpful and patient. She talked me through the options and gave me all the relevant pricing information. She was never pushy and that gave me the impression that they wanted me to get what was right for me.

I was kept informed of the delivery timelines and was given a time slot for the date of delivery 3 days beforehand and there was an option to select a different delivery from the date agreed in store.

On the day of the delivery I was called by the delivery team around 45 minutes beforehand to say when they would arrive.

The delivery team( Lee and Jamie) were so helpful and professional, they set up the bed and head board with no fuss and cleared up afterwards.

I would definitely recommend Bensons, great service and range of products and the items are good quality at a fair price. There was also an eight year warranty with my items and the staff are wonderful.

Thank you for all your help from start to finish, it really was appreciated and a pleasure to use your company.

Friendly, professional staff during both the sale and delivery.

Excellent advice about options in a no-pressure manner. Paul was both patient and very helpful

great salesman Peter from Gateshead branch, no push, detailed explanation, not selling smoke, 100% genuine

Easy shopping experience, no hard sell but some good guidance and advice.

Delivery team were quick and efficient.

New bed frame delivered on arranged date and set up by two lovely polite delivery guys 😊

Excellent service from purchase to delivery and building of wardrobe. Jamie in store very helpful and delivery guys who also built the wardrobe very efficient and polite

All members of staff were extremely helpful offering a range of different mattresses to us which, consequently, made us choose a different mattress which ended up feeling just as good. I only caught one of the colleagues names, Ken who was our server.

Extremely easy and straight forward to order and complete purchase online. Delivery's we're on time as expected.
Delivery men were extremely pleasant and proffessional,they couldn't have been more helpful.

The sales manager was very knowledgeable, friendly and helped us to understand exactly what we were getting. Even went the extra mile to make sure we had any discount that was available. The mattress has since been delivered and we couldn't be happier with it - such a change from the ancient one we had before!

We visited Bensons for Beds - Gateshead Teams Valley and left happy with a new bed purchase. Angela was amazing and helped us around the store, showing us options, breaking things down nicely and simply down to earth mannerism as well. Gave us space to look around and explore our options. Professional, patient and warm genuine service that really made for a wholesome experience. Recommended, thank you!

Very good service from ordering to delivery. Would definitely recommend

All the staff in the store were pleasant and friendly and helpful without being ‘pushy’. Andrew was the member of staff who served us and talked knowledgeably about what we might need and best options and about delivery times for what we had chosen.

From visiting the Gateshead store to delivery, my experience buying a bed and mattress from Bensons for beds was excellent.
No pressure in store when deciding on and trying almost every Tempur mattress (a few times) Angela was fantastic.
Being kept up to date via emails prior to delivery day and then on the day receiving a courtesy call from Stew and Linton say they were enroute.
Really lovely Guys who were far faster than I ever would have been putting together the Bed and clearing everything away afterwards.
Brilliant customer service all round. 😊

Brilliant service from start to finish. Both in store and the delivery. No complaints at all, will definitely be back for our next bed.

Had to change delivery dates a couple of times, it was no problem to do. Great service.

Very professional and caring advice and service. Staff was fantastic.