Buying a new mattress is a daunting business because there are so many variables. After putting it off for too long we visited the store at Team Valley Retail Park. There, Jan welcomed us and showed u... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 15a Team Valley Retail World, Gateshead, NE11 0BD Gateshead, Tyne And Wear, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Andrew was very helpful and we were certainly beducated! He told us about all the different mattresses and their different selling points. He also had us on the testing mattress to find which firmness... Voir plus
L'entreprise a répondu
A spur of the moment decision to call into your Team Valley,Gateshead, to look at a new bed (King-size). Jan the Sales Assistant introduced herself & looked after us fantastically. Showed us a nu... Voir plus
L'entreprise a répondu
Delivery and assembling was a great experience. They were professional and kind guys that knew and did their jobs perfectly. I have since enjoyed sleeping on the bed and it’s been a good experience an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Gateshead
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 15a Team Valley Retail World, Gateshead, NE11 0BD, Gateshead, Tyne And Wear, Royaume-Uni
4,9
Excellent
216 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Staff were very helpful but not intense
18 avril 2026
Réponse de Bensons For Beds - Gateshead
Thank you for your feedback! 😊 We’re glad to hear the team were very helpful without being pushy — that’s exactly the balance we aim for,
Megan | Customer Care Specialist✨
We had great experience in that the…
We had great experience in that the official we met was helpful. She took her time to conduct us round and provided us the opportunity to consider our options. The explanation of the payment options was vital too.
6 avril 2026
Réponse de Bensons For Beds - Gateshead
We’re delighted to hear you had such a positive experience. It’s wonderful to know our colleague took the time to guide you through the options and provide clear explanations, especially around payment choices. Thank you for sharing your thoughtful feedback.
💜 Thank you for your positive review – Lauryn at Customer Care
We had an amazing experience at…
We had an amazing experience at Bensons. Helpful, very useful, very knowledgeable person called Paul helped us. Not pushy sales just amazing customer service
4 avril 2026
Réponse de Bensons For Beds - Gateshead
Thank you for the lovely feedback! 😊 We’re delighted to hear you had such an amazing experience. Paul will be so pleased to know his helpful, knowledgeable, and no‑pressure approach made such a difference. That’s exactly the level of customer service we aim to provide—thank you for choosing Bensons,
Megan | Customer Care Specialist
Excellent service
4 avril 2026
Réponse de Bensons For Beds - Gateshead
We're happy to hear that you had a positive experience with us.
Staff personable and helpful without…
Staff personable and helpful without being ‘too pushy’.
4 avril 2026
Réponse de Bensons For Beds - Gateshead
Thank you! 😊 We’re really pleased to hear our staff were personable, helpful, and struck the right balance without being pushy. That’s exactly the experience we aim to provide,
Megan | Customer Care Specialist🌟
My wife and myself had a great…
My wife and myself had a great experience with Benson’s at their Metrocentre/Gateshead branch and it was all thanks to Angela. From the moment we wondered into the store, Angela made us feel completely at ease, she was so friendly, warm and welcoming. We found that she was excellent on all levels from her customer facing attributes, through to the knowledgeability of the product range, experience and more importantly the understanding of our specific requirements.
We were never pressurized in the slightest, she was genuinely caring and want us to have the right bed and not making a sale. We did make our choice, we walked-in for one and left with two. That in its self is testament not just to Angela but also the quality of the beds. We honestly couldn’t recommend Angela at Bensons highly enough - she’s an absolute credit to the store.
Hopefully the manufacturing, delivery and installation of the beds will go swimmingly well, which will allow me to write a glowing review for those to, “Watch This Space”, Angela has set the bench mark!
1 avril 2026
Avis spontané
Réponse de Bensons For Beds - Gateshead
Thank you so much for sharing such a fantastic review! 😊 We’re absolutely delighted to hear about your experience at our Metrocentre/Gateshead branch, and especially about Angela. It’s wonderful to know she helped you feel at ease and confident in choosing the right beds—no pressure, just genuine support.
Walking in for one bed and leaving with two really does say it all! Angela is indeed a huge credit to the store, and we’ll be sure to pass on your kind words to her.
We cant wait for you to receive your order,
Megan | Customer Care Specialist🛏️✨
Fantastic service
Fantastic service . From Paul in the Gateshead showroom to Darren and John who delivered and set up our bed we can’t fault them . Thank you
1 avril 2026
Avis spontané
Réponse de Bensons For Beds - Gateshead
Thank you for the wonderful feedback! 😊 We’re delighted to hear you received fantastic service from Paul in the Gateshead showroom, and from Darren and John during delivery and setup. We’ll be sure to pass on your kind words to them—they’ll be thrilled. Thanks again for choosing us,
Megan | Customer Care Specialist 🛏️✨
Sales and delivery
Sales service buy Ken was excellent give all relevant information and the delivery buy stew and lee was excellent again took mattress up the stairs no problems and and the same with the recycled mattress definitely recommend Benson
Dave Birch
30 mars 2026
Réponse de Bensons For Beds - Gateshead
Thank you for the great feedback, Dave! We’re delighted Ken provided excellent sales advice and that Stew and Lee made delivery and recycling so easy — even up the stairs. Thanks so much for the recommendation,
Megan | Customer Care Specialist✨
Great salesman
Just went in the team valley showroom for future reference, no intention to buy however the salesman was really good at his job so we ended up getting a new mattress- happy days 😀👍
23 mars 2026
Réponse de Bensons For Beds - Gateshead
Love this! 😄 Sometimes the best buys are the ones we didn’t plan on. Delighted our Team Valley crew impressed you enough to upgrade your sleep—enjoy the new mattress and the happy days ahead,
Megan | Customer Care Specialist🛏️✨
Not pounced on when you enter the…
Not pounced on when you enter the store. We knew what we wanted and Martin then approached we asked advice and didn't get shown the most expensive item well we have experienced this no hovering martin gave good advice and we did settle on what we wanted. Smooth transaction and a good discount. There is a no to finance questions as we told Martin we were cash.
24 mars 2026
Avis spontané
Réponse de Bensons For Beds - Gateshead
Thanks for sharing your experience Barbara! We’re really glad you felt comfortable browsing without pressure. It’s great to hear Martin offered genuine advice without upselling, and that you found exactly what you wanted — with a smooth transaction and a nice discount too!
Sleep well,
Megan at Customer Care🌟
Good customer service and advice on…
Good customer service and advice on selecting best product that suited my budget
19 mars 2026
Réponse de Bensons For Beds - Gateshead
Thanks for the great review! So glad our team helped you find the perfect product within your budget — friendly advice and happy customers are what we love most!
We wish you many peaceful nights sleep,
Megan at Customer Care
Good Service
Staff were very helpful.
Delivery men were efficient and checked to make sure I was happy that the bed had been installed and set up correctly.
They arrived on time and phoned ahead to give me a more accurate and precise time.
18 mars 2026
Réponse de Bensons For Beds - Gateshead
Thank you! We’re so glad you found the staff helpful and that the delivery team were efficient, punctual, and made sure everything was set up just right. We really appreciate your lovely feedback,
Megan at Customer Care💜
Excellent service from start to…
Excellent service from start to finish. From initially choosing and ordering the products in the Team Valley store. The friendly team were both knowledgeable and approachable.
The delivery lads Stew and Liam were extremely professional. They were on time and showed careful consideration for my home whilst delivering the bed base, mattress and headboard.
Highly recommended company.
23 mars 2026
Réponse de Bensons For Beds - Gateshead
Thanks for the fantastic review Maggie! So glad the Team Valley crew made choosing your new bed a breeze — friendly, knowledgeable, the whole package! And big shout‑out to Stew and Liam for delivering everything with top‑tier care and professionalism. Your recommendation made our day,
Megan at Customer Care💜
Pleasant show room,very helpful staff
14 mars 2026
Réponse de Bensons For Beds - Gateshead
So glad to hear you enjoyed the showroom — and even happier that the team were so helpful! 😊 If there’s anything else you need, we are always here to help,
Megan at Customer Care
Réponse de Bensons For Beds - Gateshead
Thank you for giving us 5 stars Deborah! Great to hear you had a fantastic delivery and installation team — we really appreciate your feedback,
Megan at Customer Care💜
We recieved an excellent beducation…
We recieved an excellent beducation from Andrew, he assessed our needs using the technology available and took us through our available options. He's a great salesman and wasn't pushy at all. He didn't even suggest finance, we mentuoned it and he took us through the whole process, not once did we feel like he was trying to push us.
8 mars 2026
Avis spontané
Réponse de Bensons For Beds - Gateshead
Thank you so much for your fantastic review Colin! We're delighted to hear that Andrew gave you an excellent ‘beducation’ and really took the time to understand your needs using our technology and expertise. It’s wonderful to know you felt supported, never pushed, and that he guided you through all the options — including finance — at your pace. Andrew will be thrilled to hear your kind words!
Sleep well,
Megan at Customer Care💜
This is the second bed I have bought…
This is the second bed I have bought from the Team valley store, no hard sell just very knowledgeable and helpful
8 mars 2026
Réponse de Bensons For Beds - Gateshead
Thank you so much for your lovely review! I’m really pleased to hear that this is your second bed purchase from our Team Valley store and that you’ve consistently had such a positive experience. It’s wonderful to know the team were knowledgeable, helpful, and offered great support without any hard sell — that’s exactly the approach we strive for.
We hope you enjoy a peaceful nights sleep,
Megan at Customer Care
Great experience
Great communication, very friendly! Both ordering and delivery were great experiences. Couldn’t have asked for better. And so in love with my new bed
7 mars 2026
Réponse de Bensons For Beds - Gateshead
LU,
We appreciate you taking the time to leave us such a wonderful review! We're so glad both your ordering and delivery experiences were great, and that you are in love with your new bed.
Team Bensons
Good staff good delivery kept informed…
Good staff good delivery kept informed all the time
5 mars 2026
Réponse de Bensons For Beds - Gateshead
Thank you for your lovely feedback — we’re so pleased to hear you found our staff great and the delivery well‑managed, keeping you informed throughout.
Megan at Customer Care
Courteous delivery team and on time.
26 février 2026
Réponse de Bensons For Beds - Gateshead
Jonathan Brown,
We're so happy the delivery team was courteous and on time. Thank you for your positive feedback; it means a lot to us.
Team Bensons
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.