The staff were incredibly helpful with keeping us informed on how to try out mattresses and what to look for, they worked well within our budget and didn’t at any point feel pushy towards pricier beds... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5a The Peel Centre, St Anns Way, GL1 5SF Gloucester, Gloucesteshire, GB
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Cathy was very helpful and was able to print out a quotation for me at the time I visited. I was then able to phone the local Bensons the next day to confirm the order and add something. I chose Benso... Voir plus
L'entreprise a répondu
Really good service buying my new bed. I was helped by Alan, who was really helpful. The delivery man John was excellent. He was very helpful and polite.
Bed arrived with a large tear in the base fabric. The mattress had small mark with a pinhole in a most prominent position. Three walls in the hall / stairs/landing all had scuff marks as a result o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Gloucester370
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5a The Peel Centre, St Anns Way, GL1 5SF, Gloucester, Gloucesteshire, Royaume-Uni
- 1452308821
4,7
Excellent
403 avis
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Steve in the showroom was so friendly…
Steve in the showroom was so friendly and very helpful.
12 juillet 2026
Réponse de Bensons For Beds - Gloucester370
We're so pleased to hear that our showroom team member was friendly and very helpful. Thank you for sharing your positive feedback with us!
Excellent experience from the sales man…
Excellent experience from the sales man who spent 2 hours explaining different beds and pillows to the delivery guys
10 juillet 2026
Réponse de Bensons For Beds - Gloucester370
We're so pleased you had an excellent experience, from our salesperson explaining different beds and pillows to our delivery team. Thank you for your wonderful feedback!
Réponse de Bensons For Beds - Gloucester370
We're so pleased you found the product comfortable and that it was delivered on time. Thank you for your positive feedback!
Helpful in-store service
Helpful in-store service. Did what they said they would. Delivery well communicated and on time. Satisfied customer.
2 juillet 2026
Réponse de Bensons For Beds - Gloucester370
We're so pleased you received helpful in-store service and that your delivery was well communicated and on time. Thank you for your kind feedback!
Team Bensons
Brilliant service from Bensons beds…
Brilliant service from Bensons beds from ordering to delivery . Kept in touch with me all the way . So pleased with my bed well made .
26 juin 2026
Réponse de Bensons For Beds - Gloucester370
We're so pleased you received brilliant service from ordering to delivery, and that you're happy with your well-made bed. Thank you for your kind feedback!
Team Bensons
Personalised sales technique to help us make the right decision for us, efficient service
The choices available and being given time to try out the various mattresses and pillows to suit us efficient service and excellent delivery service. Helpful staff
22 juin 2026
Réponse de Bensons For Beds - Gloucester370
We're so pleased you found our choices helpful and appreciated the time given to try mattresses. We're glad our staff and delivery service were excellent!
Team Bensons
Great company great service
I was very happy with the service Benson For Beds gave me from the moment of walking into the shop , with the very professional way in which I was helped choosing the right mattress to the ordering and arranging the delivery.
Everything happened as I was told the delivery was on time and the delivery men were courteous and very respectful of every aspect of the delivery. I would not hesitate to use Bensons For Beds for any further purchases and would throughly recommend them.
18 juin 2026
Réponse de Bensons For Beds - Gloucester370
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team provided helpful guidance and that the delivery was handled with care. Thank you for your kind words and recommendation!
Team Bensons
Beautiful bed.Looks so nice and elegant…
Beautiful bed.Looks so nice and elegant in my bedroom. Guys were lovely and did their job perfectly well as told by my daughter because I was at work.The guys at the shop were very nice.Advised me well which bed was the best one.Good customer service. I will definitely purchase from Benson Bed in the near future.
14 juin 2026
Réponse de Bensons For Beds - Gloucester370
We're so pleased you love your beautiful and elegant bed! We're also glad our team did a perfect job. Thank you for your kind feedback.
Team Bensons
Réponse de Bensons For Beds - Gloucester370
We're so glad you enjoyed your experience. We appreciate your kind words.
Team Bensons
Great service from store to delivery.
Great service from store to delivery.
Replaced our 13 year old mattress ( also bought from Bensons).. with like for like, a supremely comfortable Sealy top of the range mattress. Have slept really well for the 4 nights since delivery. Can't recommend them highly enough, wouldn't go anywhere else but Bensons.
8 juin 2026
Réponse de Bensons For Beds - Gloucester370
We are so pleased to hear you had such a positive experience, from selecting your mattress to its delivery! It’s wonderful to know you're enjoying restful nights on your new Sealy. Thank you for your continued loyalty!
Team Bensons
B4B kept it simple and made a sale
B4B kept it simple and made a sale. From that point on they kept every promise they made, all the staff were courteous throughout. All good - thank you!
6 juin 2026
Réponse de Bensons For Beds - Gloucester370
We're so glad to hear we made your experience simple and that our team was courteous. Thank you for your kind words!
Team Bensons
The delivery team were very…
The delivery team were very professional and helpful. When they first delivered the bed, they identified a fault with the headboard straight away and arranged for a replacement immediately. Within about seven days, the new headboard was delivered and fitted properly. Everything was resolved smoothly and I really appreciate the team’s efficiency and customer service.
24 mai 2026
Avis spontané
Réponse de Bensons For Beds - Gloucester370
We're so pleased to hear about your positive experience with our delivery team! It's wonderful that we could resolve the issue with your headboard so efficiently. We appreciate your kind words about our customer service.
Team Bensons
Quick and easy delivery
Quick and easy delivery. Shop was great at helping us find the perfect bed
4 juin 2026
Réponse de Bensons For Beds - Gloucester370
We're so pleased your delivery was quick and easy, and our shop helped you find the perfect bed!
Team Bensons
Bed buying for the inexperienced
I can't thank Cathy from your Gloucester branch enough for her help and patience. She made the whole experience of buying two bed's so much easier.
4 juin 2026
Réponse de Bensons For Beds - Gloucester370
We're so pleased our team member provided such helpful and patient service, making your experience easier. Thank you for sharing!
Team Bensons
Staff were helpful
Staff were helpful, knowledgeable and efficient, both in the showroom and over the phone, when I had to change the bed size on my order. I felt very confident dealing with them.
Was kept informed of delivery details, delivery was prompt and the staff pleasant and efficient.
29 mai 2026
Réponse de Bensons For Beds - Gloucester370
We're so pleased to hear our team was helpful, knowledgeable, and efficient, both in-store and over the phone. It's wonderful that you felt confident and were kept informed about your prompt delivery! Thank you for your positive feedback.
Team Bensons
Poor installation!
This review is about the installation as the product is great. Bensons had asked for fed back which I provided and didn’t respond, so here it goes public. Well the pair that installed my TV bed expressed how important it was that we turned our TV off when not in use as it is very likely to overheat when stored away in the foot of the bed! And oh don’t we know it this exactly what the pair of clowns that installed the bed did! They also told us to air the room for at least a few hours. So near bed time we went up to make the bed and the foot of the bed was burning hot where they had left the TV on and stored away, exactly what they had told us not to do! The next day I noticed the cable for the power supply was trapped had against the extremely heavy bed and skirting board. Again if this had been left noticed by myself would have potentially caused problems. So if you want someone to trying and cause an electrical fire at your new home call Bensons!!!
17 mai 2026
Avis spontané
Réponse de Bensons For Beds - Gloucester370
Thank you for your review and I am really sorry to hear about this. If you reach out to our customer service team on enquiries@bensonsforbeds.co.uk, or 0333 222 6800, our care team will have a look into this to resolve this for you
Happy Bed Owners
Customer service was excellent. We had regular updates about our bed being built, finished and wrapped. Our bed is perfect and just like the bed in store but this one is actually ours 💕
29 mai 2026
Réponse de Bensons For Beds - Gloucester370
We're so pleased you received excellent customer service and regular updates! It's wonderful that your bed is perfect and exactly what you wanted. Thank you for your kind feedback!
Team Bensons
Bed arrived damaged
Bed arrived with a large tear in the base fabric.
The mattress had small mark with a pinhole in a most prominent position.
Three walls in the hall / stairs/landing all had scuff marks as a result of trying to get the mattress up the stairs in an inefficient procedure.Took five days to eventually contact the head office as the shop was unattainable.
25 mai 2026
Réponse de Bensons For Beds - Gloucester370
Thank you for sharing your experience. We are concerned to learn about the tear in the bed's base fabric, the mark on the mattress, and the scuff marks during delivery. We are also sorry to hear about the difficulty contacting us. We are reviewing our delivery procedures and communication channels to prevent similar issues.
Team Bensons
Really impressive service from start to…
Really impressive service from start to finish. Alan in the Gloucester showroom was really very helpful, giving me sound advice whilst also leaving me to ask questions and make my mind up without any hint of pushiness.
On the day of delivery, the delivery team called 30 minutes ahead so that I was ready for them. Both members of the delivery team were really professional and courteous, took great care within my house, negotiating a tricky staircase with several bends in it, and also took the packaging away after leaving the mattress in place.
I would definitely recommend Benson’s to friends and family.
26 mai 2026
Avis spontané
Réponse de Bensons For Beds - Gloucester370
We're delighted to hear you had such an impressive experience from start to finish! It's wonderful that our team provided helpful advice and that the delivery was professional and careful. We appreciate your kind words and recommendation.
Team Bensons
Service was great delivered and set up…
Service was great delivered and set up excellent tools all coverage away. So excellent all round.
3 avril 2026
Réponse de Bensons For Beds - Gloucester370
We're so pleased to hear your service was great and everything was excellent all around! Thank you for your feedback.
Team Bensons
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