Sofabed ordered. Looked at this sofabed last year, but only purchased it this year. Helpful staff member in the Gloucester branch was able to sort everything out and agree a delivery date. Ver... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5a The Peel Centre, St Anns Way, GL1 5SF Gloucester, Gloucesteshire, GB
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Lisez les avis des autres
When we chose what turned out to be not the right mattress for us Bensons were really helpful in organising an exchange. I was really impressed by the service and will likely return for our mattresses... Voir plus
L'entreprise a répondu
Bed arrived with a large tear in the base fabric. The mattress had small mark with a pinhole in a most prominent position. Three walls in the hall / stairs/landing all had scuff marks as a result o... Voir plus
L'entreprise a répondu
Amazing customer care by the team in store, it’s hard to find experts in the field these days. We purchased a mattress and pillow for our daughter which matched her needs. For me Bensons leave... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Gloucester370
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5a The Peel Centre, St Anns Way, GL1 5SF, Gloucester, Gloucesteshire, Royaume-Uni
- 1452308821
4,7
Excellent
387 avis
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Réponse de Bensons For Beds - Gloucester370
We appreciate you sharing! We are so glad that you found our staff friendly and knowledgeable and that we had lots of choices for you. Michael @ Team Bensons
Steve was amazing and very helpfull
Steve was excellent and a great helped and was very knowledgeable he went above and beyond to answer questions and find us our perfect matresses he showed us different options and advised about wot would suit us ect and his knowledge and customer service skills were above and beyond a truly great team member for the Gloucester branch all the staff were smiley and helpful and steve was very very helpful hopefully when the matress arrives all goes well and we get a good sleep for years to come
29 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Gloucester370
We're happy to hear that you had a great experience at our Gloucester branch! We appreciate your kind words about our team member's knowledge and customer service. We are glad that they were able to assist you in finding the perfect mattress and we hope you enjoy many restful nights. Thank you for your positive review – Lauryn at Customer Care 💜
We have always used Bensons for beds…
We have always used Bensons for beds and will continue to do so. The staff are very friendly and knowledgeable about their products, they listen to what the customer wants and then offer advice and show products suitable for them. I would never go anywhere else
20 décembre 2025
Réponse de Bensons For Beds - Gloucester370
Fantastic feedback! Listening, advising, and helping you find the perfect products is what we love to do. We’re thrilled you wouldn’t go anywhere else. 💜 Thank you for your positive review – Lauryn at Customer Care.
Réponse de Bensons For Beds - Gloucester370
Polite and positive service is exactly what we love to hear! Thank you for taking the time to share your experience. 💜 Thank you for your positive review – Lauryn at Customer Care
Good quality products at good prices
16 septembre 2025
Réponse de Bensons For Beds - Gloucester370
We appreciate you noting the good quality and prices of our products. We're so glad you're happy with your purchase!
The most important point was the
The most important point was the honesty of the gloucester shop personnel to enable us to choose the product which satisfied our needs!! Also the delivery crew were highly efficient and polite at all times which made the purchase excellent overall
27 novembre 2025
Réponse de Bensons For Beds - Gloucester370
We appreciate you highlighting the honesty of our personnel in helping you find the right product! We're also happy to know that you found our delivery crew efficient and polite. Thank you!
Thank you, Team Bensons - Jess
Was not rushed into buying anything was…
Was not rushed into buying anything was able to look around before any sales person came over to see if we needed any help nice
12 décembre 2025
Réponse de Bensons For Beds - Gloucester370
We're glad you enjoyed your experience and appreciated the relaxed atmosphere while browsing. Thank you for your positive feedback; it means a lot to us.
Team Bensons - Keaton
Good service and communication good…
Good service and communication good experience and would recommend them to anyone, the fitting team were very polite and courteous let it all clean and tidy in the bedroom then took all of the rubbish and boxes away with them
4 décembre 2025
Réponse de Bensons For Beds - Gloucester370
We appreciate you sharing your positive experience! We're happy to hear that you received good service and communication. It's great the fitting team was polite, courteous, and left everything clean and tidy.
– Thank you, Jess- Team Bensons
Everything made easy
From purchasing the bed to delivery, everything went smoothly. Being able to track the delivery and the phone call from the delivery drivers beforehand was ideal.
30 novembre 2025
Réponse de Bensons For Beds - Gloucester370
We appreciate you taking the time to share your feedback! We're happy the process, from purchase to delivery, was smooth. It's great you found the delivery tracking and call helpful.
– Thank you, Jess- Team Bensons
Not a trustworthy retailer
So on Saturday the price for a mattress was 599, 3 days later exactly same mattress moved to 799 so that they could say they were discounting for Black Friday just another example of how retailers try to manipulate the consumer. You cannot trust this retailer. Just be honest with us your consumers
25 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Gloucester370
Thank you for sharing your concerns with us. I completely understand how this situation might feel frustrating, and I appreciate the opportunity to clarify.
The price change you noticed is due to the launch of our Black Friday event, which started on Monday, 24th November and runs until Friday, 28th November.
During this period, we apply promotional discounts based on the current selling price, which can differ from previous prices outside of the event.
Black Friday is a limited-time campaign designed to offer customers exceptional deals that aren’t available throughout the year. We never intend to mislead our customers, and transparency is very important to us.
We have contacted you today also to discuss this further with you,
Megan at Customer Care
Left us alone to decide but available…
Left us alone to decide but available to answer questions.
21 novembre 2025
Réponse de Bensons For Beds - Gloucester370
We're glad you appreciated our approach of providing support while allowing you to make your own decisions. Thank you for your feedback,
Megan at Customer Care
Réponse de Bensons For Beds - Gloucester370
We’re so pleased our team member could provide helpful and knowledgeable service. Enjoy your new purchase,
Megan at Customer Care!
Really pleased with the customer…
Really pleased with the customer service. Very helpful given lots of information given.
18 novembre 2025
Réponse de Bensons For Beds - Gloucester370
We’re thrilled to hear you were pleased with the customer service! It’s great to know our team was helpful and provided all the information you needed. 💜
Thank you for your positive review – Lauryn at Customer Care
Good experience
Personable, helpful and questioning how sleep, side, back etc encouraged to try range of mattresses and reminded ones in store broken in so will feel but different at home. Clear to check what type of base would go and how would alter feel.
8 novembre 2025
Réponse de Bensons For Beds - Gloucester370
We're happy to hear that you found our team helpful and informative as you explored our mattress selection. We appreciate you taking the time to share your experience,
Megan at Customer Care!
Good service
The comms and updates is generally well thought through. Only caveat is I had a message for me to rate the quality of the mattress well before (weeks) it was delivered.
After purchasing the mattress we realised that we could get it cheaper online, so we called and got the money back on the discount.
Time will tell if the mattress works out, but so far it’s great.
14 novembre 2025
Réponse de Bensons For Beds - Gloucester370
We appreciate your feedback on the communication and updates. We're glad you were able to get the discount honoured and that you're enjoying the mattress so far. Thanks for taking the time to share,
Megan at Customer Care
Bed with natural materials
The lady member of staff we first met was very helpful in matching our needs for a bed with natural materials.?
Delivery dates only fortnightly and did not match our requirements as we had appointments on both dates offered.
3 novembre 2025
Réponse de Bensons For Beds - Gloucester370
We appreciate your feedback. We're happy to hear that our staff member was helpful in finding a bed that met your needs. We regret that our delivery dates were not convenient for your schedule. We'll review our delivery options,
Megan at Customer Care
Excellent customer service
The staff at Bensons for Beds in Gloucester were extremely helpful and supportive when arranging the ordering and purchase of a new bed and mattress.
The service provided was excellent.
7 novembre 2025
Réponse de Bensons For Beds - Gloucester370
Thank you for sharing your experience! We're delighted to hear that our Gloucester team made the process smooth and supportive while helping you choose your new bed and mattress. Providing excellent service is what we strive for every day, and your feedback means so much to us. 💜
Thank you for your positive review – Lauryn at Customer Care
Réponse de Bensons For Beds - Gloucester370
We’re so pleased to hear you experienced great customer service and found our staff friendly and helpful, along with products you’re happy with. That’s exactly what we strive for!
Thank you for your positive review 💜
Lauryn at Customer Care
Efficient knowledgeble professional…
Efficient knowledgeble professional friendly service
2 novembre 2025
Réponse de Bensons For Beds - Gloucester370
We're happy to hear you found our service efficient, knowledgeable, professional, and friendly! We appreciate your positive feedback,
Megan at Customer Care
There's a chance you may be disappointed
I'm a great believer in. It's not how you start. It's how you finish Which is why I left the review until now.. We went to the store to look for a bed. They were very helpful in finding what we needed. We eventually were offered a deal to buy a X display mattress. We were told upon purchasing the mattress that it would be removed from the showroom and stored safely for when we picked it up in 3 weeks time as the base and single mattress we bought wouldn't be delivered until then. On arriving back to the store today to my surprise it was still on display in the showroom which was obviously very disappointing because had I known that it was going to remain in the showroom for the 3 weeks I would have arranged to have picked it up beforehand.. unfortunately I can only give 2 stars for this purchase because you shouldn't give assurances if you can't follow through just to get a sale
14 octobre 2025
Réponse de Bensons For Beds - Gloucester370
We’re so pleased to hear our team helped you find the right bed and mattress!
However, we’re truly sorry for the disappointment regarding the display mattress not being removed as promised—we understand how frustrating that must have been.
Your feedback is invaluable, and we’re reviewing our processes to ensure promises made by our team are always followed through.
We hope you’re loving your new bed!
Best wishes,
Megan
Customer Care Team
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