The staff were incredibly helpful with keeping us informed on how to try out mattresses and what to look for, they worked well within our budget and didn’t at any point feel pushy towards pricier beds... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5a The Peel Centre, St Anns Way, GL1 5SF Gloucester, Gloucesteshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Cathy was very helpful and was able to print out a quotation for me at the time I visited. I was then able to phone the local Bensons the next day to confirm the order and add something. I chose Benso... Voir plus
L'entreprise a répondu
Bed arrived with a large tear in the base fabric. The mattress had small mark with a pinhole in a most prominent position. Three walls in the hall / stairs/landing all had scuff marks as a result o... Voir plus
L'entreprise a répondu
Went into Bensons with a view to looking for a mattresses to replace an old Slumberland one. Steve welcomed us, and after listening to our requirement took us to a display of Slumberland and Sealy ma... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Gloucester370
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5a The Peel Centre, St Anns Way, GL1 5SF, Gloucester, Gloucesteshire, Royaume-Uni
- 1452308821
4,7
Excellent
404 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Helpful
Helpful, knowledgeable and attentive support from Steve. Who also struck the right balance of giving us space and not being at all intrusive or pushy.
27 janvier 2026
Réponse de Bensons For Beds - Gloucester370
We appreciate you sharing your feedback! We're happy to hear that you found the support helpful, knowledgeable, and attentive, while also respecting your space.
Thanks for choosing us—we’re grateful!
Megan at Customer Care
Re mattresses
Steve was brilliant at giving my daughter and I the expertise of his knowledge. Both my daughter (disabled) and I were looking to replace our mattresses, and Steve eloquently explained the differences between mattresses before we chose the ones we needed.
23 janvier 2026
Réponse de Bensons For Beds - Gloucester370
We're happy to hear that you and your daughter benefited from the expertise shared during your mattress selection. We appreciate you taking the time to share your positive experience.
Top class service from ordering in…
Top class service from ordering in store to delivery
19 janvier 2026
Réponse de Bensons For Beds - Gloucester370
We're happy you received top-class service from our store to your delivery. Thank you for sharing your positive experience with us!
10 out of 10
From going into the store in Gloucester to the bed being installed for us, the whole experience has been flawless.
Everyone was very friendly and helpful.
Would definitely recommend them 😀
12 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Gloucester370
We're happy to hear that your experience, from visiting our Gloucester store to the installation of your bed, was flawless. We appreciate your recommendation! Thank you for your positive review.
Great service
11 janvier 2026
Réponse de Bensons For Beds - Gloucester370
We appreciate your positive feedback! Thank you.
Great instore and online experience
Cathy showed us around, was professional and polite and gave us a great idea of what we wanted at the showroom. She was very knowledgeable and we were able to go online and purchase a new bed. Great customer service and an easy online experience also. Thank you
11 janvier 2026
Réponse de Bensons For Beds - Gloucester370
We're happy to hear that you had a great showroom experience and found our team member professional and knowledgeable. We appreciate that you found it easy to purchase online. Thank you for your review!
From Initial visit to store to delivery…
From Initial visit to store to delivery every single detail of process was explained ...Delivery was on time and delivery crew were curteous , item was carried to where required .Great company and will use again .
12 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Gloucester370
We’re delighted to hear every step of the process was clearly explained and that delivery was on time and hassle-free. Thank you for your positive review – Lauryn at Customer Care 💜
Clear and helpful information given
Clear and helpful information given. Not put under any pressure and given plenty of time to make a decision. All information regarding purchase explained and information pack provided.
10 janvier 2026
Réponse de Bensons For Beds - Gloucester370
We’re delighted to hear you received clear, helpful information and had plenty of time to make your decision without any pressure. Thank you for your positive review – Lauryn at Customer Care 💜
Help in the shop with Cathy through to…
Help in the shop with Cathy through to delivery and putting the bed up so really smooth
11 janvier 2026
Réponse de Bensons For Beds - Gloucester370
We're happy to hear that you had a smooth experience, from help in the shop to delivery and setup. Thank you for your positive feedback!
Réponse de Bensons For Beds - Gloucester370
We’re so glad our team was friendly and helpful without any pressure – that’s exactly what we aim for! 💜 Thank you for your positive review - Lauryn at Customer Care
Réponse de Bensons For Beds - Gloucester370
Thank you for your 5 star review Linda! We’re so glad you found our team welcoming and understanding—that’s exactly what we aim for!
See you next time! Megan at Customer Care 😊
Good store
From going into the store, staff were pleasant and not too pushy. We were allowed to look around and try what we wanted. We decided on a slumberland mattress (not cheap). Delivery date was good, BUT, we were disappointed on charges. Perhaps naive but buying an £1100 mattress then being charged £50 to deliver, we thought a bit mean. We did get a discount, but delivery and removal charges of old mattress outweighed this. Can't fault the experience. Just the management....
1 janvier 2026
Réponse de Bensons For Beds - Gloucester370
Thank you for sharing your experience with us. We’re delighted you found the perfect Slumberland mattress and enjoyed the service in-store. Your feedback regarding delivery charges is valuable and will be reviewed internally. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent customer service
Excellent customer service. Sales people acknowledge you and ask if you would like help but leave you to browse and then check on you which is what we liked. Great amount of beds and mattresses to choose from in a very inviting environment and very knowledgeable staff. Would highly recommend.
1 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Gloucester370
We're happy to hear that you enjoyed our customer service! It's great to know that our team's approach and knowledge were valuable. Thank you for your kind words and recommendation,
Megan at Customer Care
Steve - The man that Can
Steve, the store manager is an absolute asset to both the store and Bensons. Excellent knowledge & superb suggestions
30 décembre 2025
Réponse de Bensons For Beds - Gloucester370
We're happy to hear about the excellent service you received! It's great to know the manager's knowledge and suggestions were so helpful. Thank you for your positive review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Gloucester370
We appreciate you sharing! We are so glad that you found our staff friendly and knowledgeable and that we had lots of choices for you. Michael @ Team Bensons
Steve was amazing and very helpfull
Steve was excellent and a great helped and was very knowledgeable he went above and beyond to answer questions and find us our perfect matresses he showed us different options and advised about wot would suit us ect and his knowledge and customer service skills were above and beyond a truly great team member for the Gloucester branch all the staff were smiley and helpful and steve was very very helpful hopefully when the matress arrives all goes well and we get a good sleep for years to come
29 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Gloucester370
We're happy to hear that you had a great experience at our Gloucester branch! We appreciate your kind words about our team member's knowledge and customer service. We are glad that they were able to assist you in finding the perfect mattress and we hope you enjoy many restful nights. Thank you for your positive review – Lauryn at Customer Care 💜
We have always used Bensons for beds…
We have always used Bensons for beds and will continue to do so. The staff are very friendly and knowledgeable about their products, they listen to what the customer wants and then offer advice and show products suitable for them. I would never go anywhere else
20 décembre 2025
Réponse de Bensons For Beds - Gloucester370
Fantastic feedback! Listening, advising, and helping you find the perfect products is what we love to do. We’re thrilled you wouldn’t go anywhere else. 💜 Thank you for your positive review – Lauryn at Customer Care.
Réponse de Bensons For Beds - Gloucester370
Polite and positive service is exactly what we love to hear! Thank you for taking the time to share your experience. 💜 Thank you for your positive review – Lauryn at Customer Care
Good quality products at good prices
16 septembre 2025
Réponse de Bensons For Beds - Gloucester370
We appreciate you noting the good quality and prices of our products. We're so glad you're happy with your purchase!
The most important point was the
The most important point was the honesty of the gloucester shop personnel to enable us to choose the product which satisfied our needs!! Also the delivery crew were highly efficient and polite at all times which made the purchase excellent overall
27 novembre 2025
Réponse de Bensons For Beds - Gloucester370
We appreciate you highlighting the honesty of our personnel in helping you find the right product! We're also happy to know that you found our delivery crew efficient and polite. Thank you!
Thank you, Team Bensons - Jess
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.