Sofabed ordered. Looked at this sofabed last year, but only purchased it this year. Helpful staff member in the Gloucester branch was able to sort everything out and agree a delivery date. Ver... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5a The Peel Centre, St Anns Way, GL1 5SF Gloucester, Gloucesteshire, GB
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Lisez les avis des autres
When we chose what turned out to be not the right mattress for us Bensons were really helpful in organising an exchange. I was really impressed by the service and will likely return for our mattresses... Voir plus
L'entreprise a répondu
Bed arrived with a large tear in the base fabric. The mattress had small mark with a pinhole in a most prominent position. Three walls in the hall / stairs/landing all had scuff marks as a result o... Voir plus
L'entreprise a répondu
Amazing customer care by the team in store, it’s hard to find experts in the field these days. We purchased a mattress and pillow for our daughter which matched her needs. For me Bensons leave... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Gloucester370
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5a The Peel Centre, St Anns Way, GL1 5SF, Gloucester, Gloucesteshire, Royaume-Uni
- 1452308821
4,7
Excellent
387 avis
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The shopping experience…
The shopping experience at the Gloucester store was exceptionally positive, with a highly friendly staff.
23 juin 2025
Avis spontané
Réponse de Bensons For Beds - Gloucester370
Thank you for your positive review! Our team at the Gloucester store strives to create a welcoming and friendly environment for our customers. We're glad you had a great shopping experience with us. See you again soon, Megan at Customer Care
Delivery today was good
Delivery today was good, Slightly after appointed timeslot but I was contacted and informed of the delay. Driver and assistant were polite, driver explained about letting the mattress rest etc. A very good experience with Bensons from the shop, purchasing and the delivery today. Well done!!
23 juin 2025
Avis spontané
Réponse de Bensons For Beds - Gloucester370
We're happy to hear that your delivery experience was positive! We appreciate you mentioning the communication about the slight delay and the team's helpfulness. Thank you for choosing us, Megan at Customer Care.
Clear communication- speedy delivery…
Clear communication- speedy delivery within the week and the men who put the bed together were polite, friendly, quick and took the rubbish away with them
11 juin 2025
Réponse de Bensons For Beds - Gloucester370
We're delighted to hear about your positive experience Lisa! Our team strives for clear communication and efficient delivery. We appreciate your feedback regarding the assembly service. Take care, Megan at Customer Care
Very helpful guy in store
Very helpful guy in store. Answered all our questions.
Good choice in store. Delivery time good
19 mai 2025
Réponse de Bensons For Beds - Gloucester370
We're happy to hear that our team member was helpful and answered all of your questions. We're also glad you found a good selection and the delivery timely. Take care, Megan at Customer Care
Exactly what we wanted We were helped immediately and guided…
We were helped immediately and guided to choose the best option for what we wanted and we will return as we need a new mattress - thank you
15 mai 2025
Réponse de Bensons For Beds - Gloucester370
Thank you for your kind words! We are so glad to hear that you had a positive experience with us and we can't wait to help you find the perfect mattress again in the future!
Lovely polite staff in Gloucester,went…
Lovely polite staff in Gloucester,went in to look around and no one pressured us to buying we actually had a nice laugh and chat with Matt who was very friendly and went through everything with us ,the deliverd drivers was amazing and very friendly and helpful
16 mai 2025
Avis spontané
Réponse de Bensons For Beds - Gloucester370
Thank you so much for taking the time to leave this amazing review! We strive to provide a pressure-free and enjoyable experience for all our customers. It was a pleasure to have you in our store and we are glad that Matt and our delivery drivers provided such great service. We appreciate your support and hope to see you again soon!
When we walked into Bensons you weren't…
When we walked into Bensons you weren't pounced upon. We had a look around and then a staff member came and asked if they could help. Gave us a good insight, told us to try as many as we wanted and just gave a all round good performance.
8 mai 2025
Réponse de Bensons For Beds - Gloucester370
Thank you for your positive review! Our team at Bensons strives to provide a friendly and informative experience for every customer. We're glad you enjoyed our no-pressure approach and personalized recommendations. Come back anytime!
Réponse de Bensons For Beds - Gloucester370
Thank you for your review! We are glad to hear our team was able to provide you with helpful and friendly service. We strive to make every customer's experience a positive one. Thank you for choosing our business!
Réponse de Bensons For Beds - Gloucester370
Thank you for taking the time to leave us a review! We're thrilled to hear that Alan provided helpful service at our Gloucester store. We'll be sure to pass along your kind words to him. We hope to see you again soon!
Sleep well, Team Bensons💜
Pleasant staffMember of staff Matt was very helpful…
Member of staff Matt was very helpful and made making a choice very easy.
20 avril 2025
Réponse de Bensons For Beds - Gloucester370
Wow, we are so happy to hear that Matt provided such outstanding service and made your experience effortless. We strive to provide top-notch assistance and we are excited to share your feedback with our team. Thank you for choosing us!
Sleep well, Team Bensons💜
Réponse de Bensons For Beds - Gloucester370
Thank you for sharing your experience! We're glad our salesperson, Matt, was able to provide helpful advice without being pushy. It's our goal to make your shopping experience enjoyable and stress-free. We hope to see you again soon! - Team Bensons 💜
Réponse de Bensons For Beds - Gloucester370
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our staff. We pride ourselves on providing excellent customer service and it's great to know that it was appreciated. Come back and see us again soon!
we phoned the gloucester branch and…
we phoned the gloucester branch and spoke to Mat, we needed a king-size bed to be able to collect that same day, I was advised that you did have one in stock so we went to the store and spike to Mat sho showed us what was available, he was lovely and very friendly and helpful, he helped my husband put it in the car, a good bed for a great price. thankyou to Mat for all his help
9 avril 2025
Réponse de Bensons For Beds - Gloucester370
We are so happy that Mat was able to assist you in finding the perfect bed for your needs! Our team strives to provide excellent customer service and we are glad that you found a great bed at a great price. Come back and see us again soon! #CustomerSatisfaction #HappyCustomers
I was invited to take as much time as I…
I was invited to take as much time as I needed and to try the beds for comfort etc
11 avril 2025
Réponse de Bensons For Beds - Gloucester370
Thank you for sharing your experience with us! We're thrilled to hear that you were given the time and space to find the perfect bed for your needs. We hope to see you again soon!
They have been very patient with me as…
They have been very patient with me as I’ve had to cancel for a few months. They still kept my bed really appreciate that.
28 mars 2025
Réponse de Bensons For Beds - Gloucester370
We're happy to hear that you appreciate our patience and understanding regarding your cancellations. Thank you for your positive feedback, Megan at Customer Care
Réponse de Bensons For Beds - Gloucester370
We appreciate you taking the time to leave us this fantastic review! We're happy to hear that our team was helpful and provided great support. Take care, Megan at Customer Care
Shocking sale
Sales experience was great, sold us a dream. However after sales is disgusting service, the guy in the shop input incorrect address details and the bed was delivered to the complete wrong address. Have been offered £65 for an apology refund - joke!! To then be told we have to wait a further 6 days for the bed to redelivered. Through no fault of our own, we even paid extra for the delivery drivers to assemble it and the sales man in Gloucester store said at 1:30 in the afternoon all drivers are finished for the day so would have no chance in redelivery and sooner, shocking service shocking shop and will NEVER be purchasing a bed from here again.
11 mars 2025
Avis spontané
Réponse de Bensons For Beds - Gloucester370
We appreciate you sharing your experience. We're sorry to hear about the incorrect address input and the resulting delivery issues. We'll address this internally to improve our service and prevent similar situations. Thank you for bringing this to our attention, Megan at Customer care
Not enough staff
Not enough staff to cover the number of customers. The chap I saw had been dealing with other customers. When he was free he was excellent and very knowledgeable.
9 mars 2025
Avis spontané
Réponse de Bensons For Beds - Gloucester370
We appreciate your feedback and are glad the staff member was knowledgeable. We're sorry about the wait due to staffing levels and will address this to improve customer service. Thank you, Megan at Customer Care
Efficient and helpful staff
We went to store knowing exactly what we wanted after viewing online. Staff quickly confirmed availability and arranged delivery date.
4 mars 2025
Réponse de Bensons For Beds - Gloucester370
We appreciate you choosing us and that our staff promptly confirmed availability and scheduled your delivery. Thank you for your review, Megan at Customer Care
Réponse de Bensons For Beds - Gloucester370
We're happy to hear that the mattress was carried upstairs and fitted. Thank you for letting us know about your experience, Megan at Customer Care
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