We were greeted in store by a friendly young man. He was not intrusive. I explained what I was looking for and he directed me accordingly. It turns out what I thought I was looking for was not actuall... Voir plus
Établissement
Changer d'établissementUnit 8 Westside Retail Park, Guiseley, LS20 9NE Leeds, Yorkshire, GB
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Lisez les avis des autres
I have recently bought another bed from Bensons for Beds. I am very impressed by it. The service I received in store was exemplary. Delivery and assembly was perfect. I chose another product based o... Voir plus
L'entreprise a répondu
Easy purchase guided through the different mattress range by friendly and knowledgeable staff. Great comms delivery as promised within a week.
L'entreprise a répondu
On entering the Guiseley store I was welcomed by Olivia, who quickly understood my needs. Without fuss I tried the 'test' bed to ascertain the best mattress type for me. Several beds later I decided w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Guiseley273
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 8 Westside Retail Park, Guiseley, LS20 9NE, Leeds, Yorkshire, Royaume-Uni
- 1943876755
4,8
Excellent
319 avis
Demande des avis aux clients
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Excellent informed service
Tanisha provided us with polite,friendly and informed service resulting in us buying a bed suitable for our needs.
16 janvier 2026
Réponse de Bensons For Beds - Guiseley273
We're delighted to hear that our team member was polite, friendly, and informed, helping you find a bed that suits your needs perfectly. Thank you!
A lovely sales lady in Guiseley
A lovely sales lady in Guiseley, Angie, very helpful and knowledgeable. We were disappointed with the delivery, on the plus side we were well informed on delivery time etc but disappointed that the mattress was just kind of dumped in our hall. We're in our 70s and we'd thought the delivery lads would unpack it from the plastic and at the least put it in the bedroom for us, or better still lay it on the bed for us. We really struggled. The mattress itself is lovely and we're very happy with it so far.
17 janvier 2026
Réponse de Bensons For Beds - Guiseley273
We appreciate your feedback and are happy that you're pleased with the mattress and the service provided by our sales lady. We're sorry the delivery didn't meet your expectations, especially with the placement of the mattress. We'll review our delivery process to see how we can improve.
Good customer service and delivery was…
Good customer service and delivery was on time.
Communication was great and delivery guys were helpful and friendly.
Would use again
11 janvier 2026
Réponse de Bensons For Beds - Guiseley273
We’re so glad everything went smoothly – great communication, friendly delivery, and on-time service! 💜 Thank you for your positive review - Lauryn at Customer Care
Helpful but without being pushy
Helpful but without being pushy. The girl knew her stuff and completed the transaction really quickly.
10 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Guiseley273
We’re so glad our team was helpful, knowledgeable, and made the process quick and easy – without any pressure! 💜 Thank you for your positive review - Lauryn at Customer Care
Very pleasant friendly staff
Very pleasant friendly staff, helpful without being pushy,
9 janvier 2026
Réponse de Bensons For Beds - Guiseley273
Thank you for your kind words Belinda! We’re so pleased to hear our team was friendly, helpful, and never pushy—that’s exactly what we aim for! Looking forward to welcoming you back soon, Megan at Customer Care😊
The whole experience was perfect
The whole experience was perfect. Olivia who served us was the most helpful and knowledgeable person we've ever dealt with!! She made the difficult task of choosing the correct divan, mattress etc. so easy and went out of her way to ensure we made the right choice.
3 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that your experience was perfect. It's great to know that our team member was so helpful and knowledgeable, making your decision process easier. We appreciate your positive feedback!
Stewart - Team Bensons
Received 3 emails to review the product…
Received 3 emails to review the product before I have even received it.
Shame to have to leave this for what is likely an automated service, but really spoils the otherwise excellent customer service this far.
Surely your system could be setup to not ask for reviews until X days/months after the customer has received the product. Spamming them with emails before they have received the product is only going to end in negative reviews/experience
30 décembre 2025
Réponse de Bensons For Beds - Guiseley273
We appreciate you bringing this to our attention. It is not the experience we want you to have. We're sorry you received review requests before your order arrived. We will review our email system to prevent this from happening again. Thanks for your feedback.
Great service
Great service, polite and friendly staff was kept up to date regularly when I was told I would be.
30 décembre 2025
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that you received great service from our polite and friendly staff and were kept informed as promised. Thank you for your positive review – Lauryn at Customer Care 💜
Good service
The sales assistant was very helpful, to the extent of bouncing around on the opposite side of each bed I laid on so I could gauge the level of movement! Quite amusing! She had good knowledge and didn't rush me in my decision making.
Communication was good following my order and delivery went to schedule. I received my delivery slot about 3 days in advance plus a call on the day to advise me of ETA. All good service.
28 novembre 2025
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that our sales assistant's help and knowledge were valuable during your decision-making process. We appreciate your positive feedback on our communication and timely delivery. Thank you for your positive review – Lauryn at Customer Care 💜
We popped into our local branch of…
We popped into our local branch of Bensons for Beds (Guiseley) to have a tentative look for a new bed.
We were shown 5 different makes of beds, and all the different types of mattresses.
We were left to browse and not given the hard sell.
After a professional and friendly discussion with Liv, we decided to purchase a bed, mattress and headboard there and then.
On the strength of Liv's helpfulness, if you are considering buying a new bed but not sure what you want, we would highly recommend a visit to this branch, you will not be disappointed.
We are looking forward to having our new bed delivered soon 😀
28 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that you had such a positive experience at our Guiseley branch. We appreciate your kind words about the service you received, and we're glad that you found our team helpful. We hope you enjoy your new bed! Thank you for your review - Lauryn at Customer Care
Stress free experience.
David showed us all the options and let us try them out without any pressure. We eventually decided on our preferences and made a purchase.
22 novembre 2025
Réponse de Bensons For Beds - Guiseley273
We’re delighted to hear David provided clear guidance and allowed you the time to explore your options without any pressure. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent customer service from Olivia
Excellent customer service from Olivia. She was knowledgeable, friendly and professional.
5 décembre 2025
Réponse de Bensons For Beds - Guiseley273
Thank you for your lovely feedback! We’re thrilled Olivia provided such knowledgeable and friendly service.
Take care and see you again soon,
Megan at Customer Care
Great experience at Bensons for Beds
Great experience at Bensons for Beds. The store was easy to navigate and the team were friendly, but Liv was especially helpful. She took the time to understand what I needed, explained the options clearly, and helped me choose the perfect bed. Really appreciated her guidance.
1 décembre 2025
Réponse de Bensons For Beds - Guiseley273
We're glad you had a great experience at our store. It's wonderful to hear that our team was friendly and helpful, especially Liv, who guided you in choosing the perfect bed. We appreciate your feedback!
– Thank you, Jess- Team Bensons
Excellent service from Guiseley branch
Excellent service from Guiseley branch. No sales patter or hard sell of items we didn’t need or want. Thank you!
27 novembre 2025
Réponse de Bensons For Beds - Guiseley273
Thank you for your kind words about our Guiseley branch. We’re delighted to hear you experienced excellent service without any pressure or unnecessary sales tactics. Providing honest and helpful support is something we take pride in, and your feedback reinforces that commitment.
Thank you for your positive review Richard 💜 – Lauryn at Customer Care
Friendly and Professional Service
Olivia was fantastic—friendly, knowledgeable, and really helpful. She made the whole process quick and easy, with great advice and no pressure. A brilliant experience from start to finish!
10 novembre 2025
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that your experience was brilliant! It's great to know the process was quick and easy, and that the advice was helpful. Thank you for your positive feedback,
Megan at Customer Care
No pressure, just help
We visited twice, no pressure just really helpful staff. Worked out what type of mattress we wanted & after looking around at other places decided to go back. Picked up a nice black Friday discount on the base & headboard. Perhaps not the cheapest, but do feel well looked after & have a great bed.
19 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Guiseley273
We’re so glad our team made the process easy and pressure-free, and that you found the perfect bed with a great Black Friday deal. Enjoy your new purchase,
Megan at Customer Care
Superb mattress
Superb mattress, brilliant nights sleep. Good communication from store to delivery. Placed in room of choice. Plastic covering removed and recycled by delivery firm.
20 novembre 2025
Réponse de Bensons For Beds - Guiseley273
We’re delighted to hear you’re loving your new mattress and getting brilliant sleep! Great communication and eco-friendly delivery are exactly what we aim for—thank you for noticing. 💜 Thank you for your positive review Tom– Lauryn at Customer Care
Olivia perfected the balance between…
Olivia perfected the balance between being highly knowledgable & informative and not being a pushy sales person. She listened to what we had to say & was helpful in the information provided. She’s a real asset to you & is very passionate about what she’s does.
14 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Guiseley273
We’re delighted to hear Olivia struck the perfect balance of knowledge and care without any pressure! Listening and providing helpful information is exactly what we aim for, and it’s wonderful to know her passion shone through. She truly is an asset to our team.
Thank you for your positive review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Guiseley273
Thanks so much for your feedback! We're really glad to hear you found our team very helpful — that’s exactly what we love to hear. If you need anything else, we’re always here to help!
Kind regards,
Megan
Customer Care Team
Great selection is beds on display
Great selection of beds on display.
Tanisha was excellent. She gave us confidence, knowledge and understanding when we went in to purchase. What an absolute asset to Bensons.
Thank you Tanisha.
30 octobre 2025
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that you found a great selection of beds. We appreciate your kind words about the team member who assisted you; it's great to know they gave you confidence with their knowledge.
Looking forward to welcoming you back soon,
Megan at Customer Care!
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