We were greeted in store by a friendly young man. He was not intrusive. I explained what I was looking for and he directed me accordingly. It turns out what I thought I was looking for was not actuall... Voir plus
Établissement
Changer d'établissementUnit 8 Westside Retail Park, Guiseley, LS20 9NE Leeds, Yorkshire, GB
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I have recently bought another bed from Bensons for Beds. I am very impressed by it. The service I received in store was exemplary. Delivery and assembly was perfect. I chose another product based o... Voir plus
L'entreprise a répondu
Easy purchase guided through the different mattress range by friendly and knowledgeable staff. Great comms delivery as promised within a week.
L'entreprise a répondu
On entering the Guiseley store I was welcomed by Olivia, who quickly understood my needs. Without fuss I tried the 'test' bed to ascertain the best mattress type for me. Several beds later I decided w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Guiseley273
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 8 Westside Retail Park, Guiseley, LS20 9NE, Leeds, Yorkshire, Royaume-Uni
- 1943876755
4,8
Excellent
319 avis
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From purchase to delivery the team…
From purchase to delivery the team fully communicated as was discussed in branch
24 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Guiseley273
We appreciate your positive feedback. We're so happy that our team fully communicated with you from purchase to delivery, as discussed.
We hope to continue providing you with excellent service in the future.
Megan
Customer Care Team
Brilliant experience purchasing a new mattress.…
I my wife had called into the Bensons store in Guiseley about 3 weeks ago with the possibility of purchasing a new mattress for our bed. The young lady allowed us to view the excellent range of mattresses on offer without any pressure to buy which was very good. After deciding which one we would like we returned to the store to look again and decided to purchase the one we liked. The manager and the young lady were very kind and helpful and made things very easy when dealing with the purchase. The assistant I believe is called Angie who very kindly put the purchase through under the name of the first assistant that we saw previously who I believe is called Liv. The manager, David, was also very obliging and welcoming and made our visit very pleasant and well worth 5 stars,
25 octobre 2025
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that you had such a positive experience in our store. It's great to know that our team made your mattress purchase easy and pleasant. We appreciate your kind words and 5-star rating,
Megan at Customer Care
Nice assistant who told us the truth…honest selling
Nice assistant who told us the truth and did not try to over-sell with more expensive products
17 octobre 2025
Réponse de Bensons For Beds - Guiseley273
Thanks so much for your kind words! We're really glad our assistant was able to help without any pressure — honesty and helpfulness are what we aim for. If you need anything else, we're always here to support you!
Take care,
Megan at Customer Care
Great service well presented store very…
Great service well presented store very happy
11 octobre 2025
Réponse de Bensons For Beds - Guiseley273
We're happy you were very happy with our great service and well-presented store! We appreciate your positive feedback!
– Lauryn at Customer Care 💜
First time I've been to Bensons. Very impressed
First time I've been to Bensons.
Really good experience, very knowledgeable.
Thanks David.
Definitely recommend
11 octobre 2025
Réponse de Bensons For Beds - Guiseley273
We're happy you had a really good first experience. It's great to hear that you found our team member knowledgeable. We appreciate your recommendation and thank you for your feedback. – Lauryn at Customer Care 💜
Great service
Great service. Liv’ was very informative but not pushy. Helped us determine our needs. We purchased our current bed from Bensons 19 years ago. Would highly recommend this company.
7 octobre 2025
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that you found our service helpful and informative. It's great to know that we could assist you in determining your needs. Thank you for recommending us after 19 years, Megan at Customer Care⭐
Couldn’t fault any part of the service from choosing a mattress right through to delivery
The whole process from choosing a new mattress to the delivery was so easy. All the staff were so friendly and helpful would highly recommend
12 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that choosing a new mattress and the delivery process was easy for you! Our team strives to be friendly and helpful, and we appreciate your recommendation.
Thank you,
Lauryn at Customer Care.
My search for the right sofa bed
The staff at Bensons for beds were polite and very helpful for my entire experience. I wanted to purchase a small sofa bed. I was shown what was available, how to assemble , and the colours available. In all I was very impressed from start to finish and there was no "hard sell" ! I would definitely recommend.
19 septembre 2025
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that our team was helpful and polite during your visit. It's great to know you were impressed with the service and the information provided about the sofa bed. Thank you for your recommendation.
Thank you,
Lauryn at Customer Care.
Pleasant experince
Excellent The two delivery men Andy Mac and Andy P were very pleasant and .helpfull
6 septembre 2025
Réponse de Bensons For Beds - Guiseley273
We appreciate your positive feedback! We're happy to hear that our delivery team was pleasant and helpful. Thank you for choosing us!
Thank you,
Lauryn at Customer Care.
Easy process from start to finish
Easy process from start to finish. Excellent service in store no pressure from sales staff they have good knowladge of products. Explained about care of products. Good delivery time arrived within 2 weeks of order. Good communication re delivery. Delivery time given a 2 hr slot . Driver rang 30 mins before delivery. Delivery was on time, delivered by 2 very plesant helpful and professional gentalmen. Delivered with care for product and my home. Would recommend highly
12 septembre 2025
Réponse de Bensons For Beds - Guiseley273
Thank you so much for your kind review! We are thrilled to hear that our sales staff provided excellent service and that you had a smooth and hassle-free experience with our delivery and installation process. Our team takes pride in providing knowledgeable and friendly service, and we are happy to hear that this was reflected in your experience. Your satisfaction is our top priority and we are so grateful for your recommendation! Thank you for choosing our business.
Friendly helpful staff
Friendly helpful staff, no hard sell.
Gave us all the information we needed and gave us time to decide .
11 septembre 2025
Réponse de Bensons For Beds - Guiseley273
We appreciate you sharing your experience. We're happy to hear that our staff was helpful, provided the information you needed, and gave you time to decide.
Best Wishes,
Megan at Customer Care
Excellent!
We got a lovely welcome from Olivia who went the extra mile to help us pick the right mattress. We couldn't have wished for a better experience.
25 août 2025
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that you felt so welcome and that our team member was helpful in choosing a mattress. We appreciate you sharing your positive experience, Megan at Customer Care
The staff were very helpful
The staff were very helpful, they greeted us as we walked in, asked if we would like any help and left us to have a look around. I don’t like being hounded by staff trying to get a sale, if this happens I walk out. The staff in the Guiseley store were lovely and answered any questions that I had.
30 août 2025
Avis spontané
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that the team's helpfulness enhanced your visit. It's great to know that our approach to customer service suited your preferences. Thank you for your positive feedback, Megan at Customer Care
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that our assistant was helpful and that you found a great bed at a good value. Thank you for your positive feedback, Megan at Customer Care
Welcomed & served efficiently as soon…
Welcomed & served efficiently as soon as we arrived in shop by a very pleasant assistant .
29 août 2025
Réponse de Bensons For Beds - Guiseley273
We appreciate you sharing your experience with us! We're happy to hear that you were welcomed and served efficiently by our pleasant assistant.
Take care, Megan at Customer Care
David was very helpful and informative
David was very helpful and informative. Made the experience easy.
24 août 2025
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that the experience was easy, and we appreciate your positive feedback regarding the assistance you received.
Take care,
Megan at Customer Care
We went to the Guiseley store and Kiani…
We went to the Guiseley store and Kiani was so helpful. She helped us to choose and gave us plenty of options to suit. She was also very helpful with the finances. Lots of choice and beautiful options.
26 août 2025
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that you found our store helpful and that you had a positive experience. We appreciate you mentioning the assistance you received in choosing the right options and with the finances. Thank you for your feedback.
Excellent customer experience
Excellent customer services from Tanisha who let us browse before speaking to us which was great. I personally hate staff who follow you round a store & push for a sale. This was not the case with Tanisha. She quickly found my order of 5 years previous and gave good feedback on the products on offer. She was really helpful and knowledgeable about the products on sale too and went above and beyond to make sure i was happy with my purchase.
Tanisha is an absolute credit to the team at Guiseley store.
Thank you for all your help and cannot wait for delivery of my new purchase 😊
24 août 2025
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that you enjoyed your experience in our Guiseley store. It's great to know that you appreciated the customer service you received. We appreciate your positive feedback and thank you for your purchase. We hope you enjoy it! Sleep well,
Megan at Customer Care💜
Very helpful staff at the Guiseley…
Very helpful staff at the Guiseley store we visited, we couldn’t get the headboard we wanted in the colour we wanted but got the next best one but a good experience overall
20 août 2025
Réponse de Bensons For Beds - Guiseley273
Thank you for taking the time to share your experience at our Guiseley store! We are glad to hear that our staff provided great assistance in finding the next best headboard for you. We appreciate your business and hope to see you again soon!
Honest professional sales person none…
Honest professional sales person none pushy.great advice when we purchased a mattress was left alone to try out different mattresses.
21 août 2025
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that you found our sales approach helpful and appreciated the space to explore our mattress selection. Thank you for your positive feedback, Megan at Customer Care
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