Choosing a mattress in store was easy, agreed delivery date and time was met, and follow-up aftercare text was much appreciated. Job well done.
L'entreprise a répondu
Établissement
Changer d'établissementUnit 3d Mostyn Champneys Retail Park, Park Mostyn Broadway, LL30 1RY Llandudno, North Wales, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Victoria was absolutely fantastic! She was friendly, helpful and knowledgeable, making the whole process of buying my bed so easy and enjoyable. Nothing was too much trouble, and her excellent custome... Voir plus
L'entreprise a répondu
The company took cash as payment for the items with walk in installments without any hassle at all.Great friendly and helpful staff,with fault free service from the purchase through to the delivery.Hi... Voir plus
L'entreprise a répondu
The delivery men were excellent. They delivered on time and brought them both to different bedrooms after carrying them down many steps to our house. The shop assistant too was exceptional. Thank you... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Llandudno226
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 3d Mostyn Champneys Retail Park, Park Mostyn Broadway, LL30 1RY, Llandudno, North Wales, Royaume-Uni
- 1492874821
4,8
Excellent
492 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Bensons For Beds - Llandudno226
Thank you for your wonderful feedback! We're thrilled to hear that you are very happy with everything. Your satisfaction is our top priority, and we look forward to serving you again soon!
I’m not to sure what the gentleman’s…
I’m not to sure what the gentleman’s name was be he was really helpful! He helped me find the exact comfort for my mattress needs and showed me my pressure points to find me the perfect mattress! Communication was great, we had a laugh but he was very professional and offered great customer service! He was very welcoming and friendly!
16 septembre 2026
Réponse de Bensons For Beds - Llandudno226
Thank you for sharing your experience with us! Our team takes pride in providing exceptional customer service and we are thrilled to hear that you had a great experience with our knowledgeable and friendly staff. We hope you enjoy your new mattress and look forward to serving you again in the future! #CustomerSatisfaction #QualityService
Réponse de Bensons For Beds - Llandudno226
Thank you for the kind words! We're so glad you had a great experience with our staff. We strive to provide excellent service to all of our customers.
Great service by Jason helped us…
Great service by Jason helped us understand what we wanted and the right solution
17 septembre 2026
Réponse de Bensons For Beds - Llandudno226
Thank you so much for your positive review! We are delighted to hear that Jason provided exceptional service and helped you find the perfect solution. Customer satisfaction is our top priority and we're glad we could exceed your expectations. We look forward to serving you again in the future!
Very pleasant and knowledgeable sales…
Very pleasant and knowledgeable sales assistant.
Delivery was quick with very helpful delivery men.
Excellent service. Thank you
18 septembre 2026
Réponse de Bensons For Beds - Llandudno226
Thank you for sharing your positive experience with us! Our team takes pride in providing excellent service and we are thrilled to hear that we met your expectations. We look forward to serving you again in the future.
Very bad company people don’t know what…
Very bad company people don’t know what they are doing keep repeating there mistakes for one bed they deliver 3 wrong deliveries it’s so frustrating and on the top they don’t listen to there customers I’m trying to connect with there manager more than 48 hours still can’t connected i could advise not to waste your time and money on this company i placed order on 21st of July paid everything and i’m still waiting for my bed
Thank you for your reply but i don’t think sorry can fix anything i need action for my order i’m still waiting for your manager to call me it’s been more then 72 hours i’m not here for benson all the time i have lots of to do I recently moved into new home you giving me bad memories I’m really disappointed why you don’t have to pay any compensation or penalties to your customers if you doing mistakes however if any customer changed there many and want to cancel the order after delivery we have to pay 20% of your order why this rule not applied for you because you not facing anything your getting paid for your job it’s the customer who facing all this paying all in one, taking days off to receive your delivery waiting in the queue to speak with your customer care team it’s totally unfair.
10 septembre 2026
Avis spontané
Réponse de Bensons For Beds - Llandudno226
Hello,
Thank you for your feedback. We are very sorry to hear about the difficulties you have experienced with your order and sincerely apologise for the frustration and inconvenience caused.
We appreciate how disappointing it must be to have received multiple incorrect deliveries and to still be waiting for your bed despite placing and paying for your order on 21 July. We understand that this situation, along with the delays in speaking with a manager, has left you feeling let down.
We have fed this review back for internal review.
Please accept our sincere apologies again, and we hope to have the opportunity to resolve this for you as quickly as possible,
Megan | Customer Care Specialist
Very good and Victoria in the Llandudno…
Very good and Victoria in the Llandudno store was very helpful answered all our questions and wasn’t pushy , also we found the other members of staff there very pleasant
3 septembre 2026
Réponse de Bensons For Beds - Llandudno226
"Thank you for visiting our Llandudno store! We're thrilled to hear that Victoria provided excellent service and that our team was pleasant. We strive to make every customer's experience enjoyable. Come back soon!" #CustomerFirst 🙌
Great choice in the Llandudno store
Great choice in the Llandudno store. Excellent knowledge and assistance from the staff member that helped us purchase a new bed and mattress. We were offered the right choices for what we were looking for and the ability to choose material, style of headboard,legs and drawer types.
3 septembre 2026
Avis spontané
Réponse de Bensons For Beds - Llandudno226
Thank you for taking the time to share your experience at our Llandudno store. We are so thrilled that our staff member was able to provide you with excellent knowledge and assistance in finding the perfect bed and mattress for your needs. We pride ourselves on offering a wide selection and the flexibility to customize to your preferences. Thank you for choosing us and we hope you enjoy your new bed!
Knowledgeable staff with no pressure…
Knowledgeable staff with no pressure selling made the whole experience enjoyable. Great range of beds and great prices too.
3 septembre 2026
Réponse de Bensons For Beds - Llandudno226
Thank you for your kind words! Our knowledgeable staff strives to provide a pressure-free and enjoyable shopping experience. We're glad you found the perfect bed at a great price. Enjoy your new purchase!
Very helpful and knowledgeable and we…
Very helpful and knowledgeable and we didn't have to wait to long for delivery. My only issue would be the amount of text messages and emails you receive is rediculas far to many.
4 septembre 2026
Réponse de Bensons For Beds - Llandudno226
Thank you for your kind words! We're thrilled to hear you found our team helpful and that your delivery was prompt. We appreciate your feedback about the communication frequency and will work on finding a better balance. Your satisfaction is our priority!
The right experience ,for a good night sleep.
We where met at the door. The young 29 year old salesman greatted us with a welcome smile.
Both my husband and I explained, we don't like the hard sale. We wanted time to discuss the many options available to us. We explained we would ask for assistance when required. The sales man explain in straight talking the best option is to have a walk around the show room then to have the compatability of matress check. He explained this so very well in procise language. After 25minutes or so he followed us up with a checkin , nothing to pushy.
We were both ready for the intaction. We proceeded to the mattress test. What a clear explanation of why this service is offered. My husband asked direct questions,which was answered very well ,in simple language without wanting to sound over qualified. Just having the knowledge explained about the product helped us get the correct personal fit. We didn't feel rushed, no assumptions made and certainly at the correct pace for us to make the right choice for us.
He gave us choices in firmness, springs, finish of the matress, toppers and explained everything.
He certainly earned his commission. Well done, you made the experience worth it.
28 août 2026
Réponse de Bensons For Beds - Llandudno226
Hi Ms Dawe,
Thank you for such a wonderful review! 😊 We're delighted to hear you had such a positive experience in store. It's fantastic to know our team took the time to understand your preferences, gave you space to browse without pressure, and provided clear, knowledgeable guidance when you were ready. We're especially pleased that the mattress assessment helped you find the right fit and that every option was explained in a way that made the decision easy and enjoyable. We'll be sure to pass on your kind words to the salesperson, who will be thrilled to hear he made such a lasting impression. Thank you for choosing Bensons for Beds, and we hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist✨
Particularly appreciated the pressure…
Particularly appreciated the pressure sensor test to help choose the right mattress.
27 août 2026
Réponse de Bensons For Beds - Llandudno226
Thank you for your kind words! We're thrilled to hear that you found our pressure sensor test helpful in selecting the perfect mattress. Our goal is to ensure every customer leaves satisfied and well-informed. We appreciate your feedback and look forward to serving you again!
Amazing service, Quality, and you feel valued
From the very first moment we entered the store in llandudno north wales and dealt with Jason to the delivery guys Barry and Kelvin dropping off the new bed the service the quality and the experience has been exceptional very impressed 👏
25 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Llandudno226
Thank you for your wonderful feedback! We're thrilled to hear that you had an exceptional experience from start to finish. Jason, Barry, and Kelvin will be delighted to know their efforts made a difference. We appreciate your support and hope you enjoy your new bed!
Salesperson had good knowledge of…
Salesperson had good knowledge of products.
Delivery was on time and the drivers were polite and tidy.
The bed and mattress were of excellent quality.
Very good experience .
29 août 2026
Réponse de Bensons For Beds - Llandudno226
Thank you for your wonderful review! We're thrilled to hear that our salesperson provided you with great service and that your delivery went smoothly. It's fantastic to know you love your new bed and mattress. We appreciate your support and look forward to serving you again!
Great service
Great bed, very comfy. Staff were fantastic both in store and the delivery guys.
20 août 2026
Réponse de Bensons For Beds - Llandudno226
We're so pleased to hear that you're finding your new bed very comfy! It's wonderful to know that both our in-store and delivery teams provided fantastic service.
Team Bensons
The service was really good
The service was really good, and the staff was really helpful in every way.
17 août 2026
Avis spontané
Réponse de Bensons For Beds - Llandudno226
We're so pleased to hear that you found our service really good and our staff very helpful in every way. Thank you for sharing your positive experience with us!
Team Bensons
From sales to delivery
From sales to delivery, the product was explained and tailored to my needs without pressure.
15 août 2026
Réponse de Bensons For Beds - Llandudno226
We're so pleased to hear that your experience, from sales to delivery, was tailored to your needs without any pressure. Thank you for your wonderful feedback!
Team Bensons
We got our amazing and comfy bed
Lovely experience and the staff are amazing. I can’t remember the name of the person who helped to buy my bed but he is in Llandudno store. I would like to thank him, he is amazing.
9 août 2026
Réponse de Bensons For Beds - Llandudno226
We're so pleased to hear you had such a lovely experience and that our team member in the Llandudno store was amazing and provided excellent assistance. Thank you for your kind words!
Team Bensons
Customer Service and support was…
Customer Service and support was excellent. Needed a new mattress urgently for a caravan and Bensons had one in stock. The bed is super comfortable and we are very pleasded.
12 août 2026
Réponse de Bensons For Beds - Llandudno226
We're so pleased to hear that our customer service and support were excellent, and that we had the perfect mattress in stock for your caravan. It's wonderful that you're enjoying a super comfortable bed!
Team Bensons
very helpful
The sales person in the shop was very helpful and not trying to push expensive ones over cheaper ones. He clearly explained the different types of mattresses, gave time to think it through. Arranged delivery, already aware that a small vehicle was needed due to poor access. Delivery was on time and efficient. Only negative was being asked for a review, many times, before the item was delivered
6 août 2026
Réponse de Bensons For Beds - Llandudno226
We're so pleased to hear about your positive experience in our store! It's wonderful that our salesperson was helpful and provided clear explanations without being pushy. We're also glad the delivery was efficient and on time. We appreciate your feedback regarding being asked for a review before delivery.
Team Bensons
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.