Top notch knowledge from Martin. Led me through what mattress is correct for how I sleep via a mattress machine that tells me what’s best for me. From there I was able to make a purchase all the while... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5 Willowbrook Retail Park, Derby Road, LE11 5HG Loughborough, Leicestershire, GB
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Lisez les avis des autres
When we arrived at the store Ram showed us exactly what we were looking for with no uncomfortable pressure of sale, The whole experience from order through manufacture and despatch to delivery was bri... Voir plus
L'entreprise a répondu
The delivery guys were very friendly. The delivery was very quick and very careful not to damage the property moving the large mattress. Clear instructions to advice regarding letting the mattress bre... Voir plus
L'entreprise a répondu
We knew vaguely what type of mattress we wanted. The sales lady was very helpful and patient, showing us different mattresses before we decided. Then showed various divan based and headboards. We orde... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Loughborough262
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 Willowbrook Retail Park, Derby Road, LE11 5HG, Loughborough, Leicestershire, Royaume-Uni
- 1509264450
4,8
Excellent
350 avis
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Réponse de Bensons For Beds - Loughborough262
We're delighted you received super customer service and great advice! Thank you for your positive review.
Bensons for beds excellent service.
Bensons for beds excellent service.
My mum wanted a new mattress and after shopping around. Went to bensons and one of the sales people Mick was really helpful as my mum can be hard work. the delivery fantastic.
She said the delivery guys were great and she was impressed with the service received.
Would highly recommend
5 février 2026
Avis spontané
Réponse de Bensons For Beds - Loughborough262
We're happy to hear that your mum received excellent service and found our sales person helpful in choosing a new mattress. We're also glad the delivery was fantastic and that she was impressed with the service. Thank you for your recommendation!
Fantastic customer service
Fantastic customer service. Polite, efficient and very helpful.
4 février 2026
Réponse de Bensons For Beds - Loughborough262
Thank you for the fantastic feedback Tracy! 😊 We’re so glad you found the service polite, efficient, and super helpful. It means a lot to the team,
Megan at Customer Care💜
The delivery and installation men )Luke…
The delivery and installation men )Luke and Ryan) went over and above to ensure the mattress and bed were installed. Was not informed in the showroom that the mattress had no give, therefore it was practically impossible to install in any bedroom not with an extra wide corridor and straight stairway. Very polite and worked to their upmost ability. Thank you
2 février 2026
Réponse de Bensons For Beds - Loughborough262
We appreciate your feedback and are glad the delivery team provided excellent service. We're sorry the mattress firmness wasn't clear during your showroom visit, causing installation challenges. We'll review our communication to ensure clarity for future customers.
Réponse de Bensons For Beds - Loughborough262
Thank you for your review Mr Gill! We’re delighted to hear that you found our team member very helpful
Thanks for choosing us—we’re grateful!
Megan at Customer Care🌟
Excellent all round
Having purchased a mattress from Bensons for Beds for the first time, I was very pleased with the service and delivery. Everyone we dealt with were courteous and helpful, with regular emails to keep us updated about the progress of the order and delivery too.
As it's a spare room mattress, it hasn't been used regularly yet, so it's difficult to comment further about it.
26 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Loughborough262
We're happy to hear you were pleased with our service and delivery. It's great that everyone you interacted with was courteous and helpful, and that our email updates kept you informed. We appreciate your feedback,
Megan at Customer Care
No high pressure sales
No high pressure sales, sales people reasonably knowledgeable. Delivery was on time and allowed us to amend the date. The delivery team were efficient and did not damage the bed or the house during the delivery process. Price was reasonable in the Jan sales.
26 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Loughborough262
We're happy to hear that you experienced a no-pressure sales environment and found our team helpful. It's great to know the delivery was on time, flexible, and careful. Thank you for your positive feedback regarding our prices.
Excellent service throughout
23 janvier 2026
Réponse de Bensons For Beds - Loughborough262
Thank you for your positive feedback!
A lot of help and good advice
A lot of help and good advice. Delivery was very efficient.
25 janvier 2026
Réponse de Bensons For Beds - Loughborough262
We appreciate your feedback and are happy to hear you received a lot of help, good advice, and efficient delivery!
All good in the end
When the bed was up for delivery they told me it had a defect but because it near to Christmas they would still deliver it so we had a bed to sleep on and replace after Christmas 👍🏻but when the new replacement came it was the wrong side so had to wait for a another one but we got there eventually.
17 janvier 2026
Réponse de Bensons For Beds - Loughborough262
We appreciate you sharing your experience. We regret the initial defect and the subsequent issue with the replacement. We are glad everything was eventually resolved. Thank you for your patience.
Choice and price of beds very…
Choice and price of beds very reasonable good advice from friendly helpful staff.Delivery was on time and good communication from delivery team
19 janvier 2026
Réponse de Bensons For Beds - Loughborough262
We're so glad you found a great choice of beds at reasonable prices, with helpful staff! It's great to hear the delivery was on time with good communication.
Bensons For Beds.5*
Visited Bensons For Beds today and what a pleasant experience.
Jeanette was very helpful with helping us find the rigjt mattress for us.
We also had lots of questions around the TV bed, which she was able to answer.
Very helpful and friendly staff.
17 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Loughborough262
We're so happy to hear you had such a pleasant experience in our store. It's great to know that our team was helpful in finding the right mattress and answering your questions. Thank you for your positive feedback!
Good solid advice
The manager was friendly, knowledgeable and professional.
We had all the advice we needed to make an informed choice.
12 janvier 2026
Réponse de Bensons For Beds - Loughborough262
We appreciate you sharing your experience. We're happy to hear that the manager was friendly, knowledgeable, and professional, and that you had the advice needed.
We had a great experience at Bensons…
We had a great experience at Bensons Beds Martin gave us all the information requested with thorough analysis of all the products
7 janvier 2026
Réponse de Bensons For Beds - Loughborough262
Thank you for your feedback! We’re delighted Martin provided all the information you needed with such thorough product knowledge. We’ll make sure he hears your kind words,
Megan at Customer Care
Didn’t over sell
Didn’t over sell, just let us have a look around and then answered our questions to enable us to make our decision
3 janvier 2026
Réponse de Bensons For Beds - Loughborough262
Thank you for your feedback Robert! We’re delighted to hear our team gave you space to browse without pressure and answered your questions to help you make the right decision. We look forward to welcoming you back soon,
Megan at Customer Care
Mick Bembridge is excellent, great service
Mick Bembridge in your Loughboro' store has been fantastic with great advice and information to help us make our selection.
We contacted Mick to place an order after our Mother in Law found the staff in the Ipswich store to be uninterested in helping her
2 janvier 2026
Réponse de Bensons For Beds - Loughborough262
We're happy to hear that the assistance provided was helpful and informative. We appreciate you letting us know about the differing experience at another location. Thank you for your feedback Karen.
We hope to welcome you back soon!
Megan at Customer Care
Friendly helpful staff member (Ram)…
Friendly helpful staff member (Ram) listened to want I wanted and took me straight to the beds that fit my needs.
1 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Loughborough262
Thanks for sharing This with us Rebecca! Ram is fantastic at listening and matching customers with exactly what they need. We’ll make sure he sees your kind words!
Looking forward to seeing you again!
Megan at Customer Care
Perfect experience and fantastic staff
We visited the Loughborough store and had a fantastic experience. From the moment we walked in, we were greeted with warm, welcoming smiles, and the team went above and beyond to help us choose the perfect bed & mattress. Every member of staff working on 31st January was amazing, especially helping keep our young daughter entertained! thank you all!
31 décembre 2025
Réponse de Bensons For Beds - Loughborough262
We’re so pleased you had a fantastic experience! Our team loves making customers feel at home, and we’re thrilled they could help you find the perfect bed and keep your daughter entertained too.
Your feedback means a lot to us — thank you for choosing us!
Megan at Customer Care!
No pressure from your sales team
No pressure from your sales team. Very friendly and knowledgeable when we asked for advise.
1 janvier 2026
Réponse de Bensons For Beds - Loughborough262
Thank you for your feedback Gary! We’re delighted to hear our sales team was friendly, knowledgeable, and provided advice without any pressure. That’s exactly the experience we aim to deliver,
Megan at Customer Care
Réponse de Bensons For Beds - Loughborough262
We’re so glad you found our team helpful and friendly – that’s what we aim for every time!
Thanks for choosing us—we’re grateful!
Megan at Customer Care
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