Top notch knowledge from Martin. Led me through what mattress is correct for how I sleep via a mattress machine that tells me what’s best for me. From there I was able to make a purchase all the while... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5 Willowbrook Retail Park, Derby Road, LE11 5HG Loughborough, Leicestershire, GB
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Lisez les avis des autres
When we arrived at the store Ram showed us exactly what we were looking for with no uncomfortable pressure of sale, The whole experience from order through manufacture and despatch to delivery was bri... Voir plus
L'entreprise a répondu
The delivery guys were very friendly. The delivery was very quick and very careful not to damage the property moving the large mattress. Clear instructions to advice regarding letting the mattress bre... Voir plus
L'entreprise a répondu
We knew vaguely what type of mattress we wanted. The sales lady was very helpful and patient, showing us different mattresses before we decided. Then showed various divan based and headboards. We orde... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Loughborough262
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 Willowbrook Retail Park, Derby Road, LE11 5HG, Loughborough, Leicestershire, Royaume-Uni
- 1509264450
4,8
Excellent
350 avis
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Réponse de Bensons For Beds - Loughborough262
We're happy to hear that our salesman was helpful and the delivery was quick. Thank you for your positive feedback!
Take care,
Megan at Customer Care
Felt comfortable has I walked through…
Felt comfortable has I walked through the door, this is important being a woman on her own.
Explained everything that I wanted to know, no pressure was given. Thank you.
3 septembre 2025
Réponse de Bensons For Beds - Loughborough262
We're happy to hear that you felt comfortable and that we provided a no-pressure experience. We appreciate your feedback and thank you for sharing your positive experience with us, Megan at Customer Care
Great Store
Loughborough store had exactly what I was looking for and the sales guy was most helpful without being over pushy
27 août 2025
Réponse de Bensons For Beds - Loughborough262
We're happy to hear that you found what you were looking for at the Loughborough store. We appreciate your positive feedback, Megan at Customer Care
Bed Guard was added to our invoice…
Bed Guard was added to our invoice without me seeing it or the product being discussed with us. I noticed that evening and canceled next day. I had to visit the store and sit through various rigmarole for about an hour to actually get a refund back on my card. Bed not delivered yet so can’t comment on that.
29 août 2025
Réponse de Bensons For Beds - Loughborough262
We appreciate you bringing this to our attention. We're sorry the bed guard was added without your knowledge and that getting a refund took so long. We'll review our procedures to prevent this from happening again. We value your feedback.
Brilliant service from Martin and the…
Brilliant service from Martin and the team..
Bought another bed and mattresses recently
26 août 2025
Réponse de Bensons For Beds - Loughborough262
We're happy to hear that you had a brilliant experience with us! Thank you for purchasing another bed and mattresses; we appreciate your continued support. Take care, Megan at Customer Care
Remote controlled Ottoman.
I was introduced to a remote controlled Ottoman Bed, fantastic as the storage space is great. Much better than a Bed with 4 drawers.
I would never have even considered buying one before.
7 mars 2025
Réponse de Bensons For Beds - Loughborough262
Wow, we're thrilled to hear that our remote controlled Ottoman Bed caught your attention! We're so glad you love the storage space and find it better than a traditional bed with drawers. Thank you for considering our product and for the great review! 😊
Mick the Store Manager was great
Mick the Store Manager was great. Took his time with us patiently and gave us all options to our liking before we could decide. He was courteous enough to give us private space to decide. Ordering process was smooth too
Had great discounts in store as well as additional offered by Mick
Looking forward to our Bed in couple of weeks!
19 août 2025
Réponse de Bensons For Beds - Loughborough262
We're happy to hear that you had a great experience in our store. We appreciate your positive feedback regarding the assistance you received and the smooth ordering process. We are glad that you found great discounts. We look forward to you receiving your bed, Megan at Customer Care
Knowledgeable assistants
Knowledgeable assistants, good quality and prices to suit every pocket
14 août 2025
Réponse de Bensons For Beds - Loughborough262
We appreciate your feedback Mr Chambers! It's great to know our assistants' knowledge and our range of prices and quality met your expectations. Take care, Megan at Customer Care
Very helpful staff who let me browse in…
Very helpful staff who let me browse in peace but also go to them with questions and for advice.
8 août 2025
Réponse de Bensons For Beds - Loughborough262
Thank you for your kind words, we pride ourselves on providing a welcoming and helpful atmosphere for our customers to browse and seek advice. We appreciate your support and look forward to seeing you in the future, Megan at Customer Care
Great store. Great service
Great atmosphere from the moment you enter the show room to the moment you leave. Martin was a great sales man who knew his stuff! He was able to identify what changes had men made to the igel mattresses over the years and what would be best for our needs. Within seconds of walking in we were approached by Martin to ask what the reason for this visit was. After explaining that I was a returning customer who’s 5 year old mattress had developed a fault, he reassured me that the newer models are less likely to develop the same fault and that I could find comfort in my sleep again. Martin then directed me to the range of mattresses I was interested in purchasing, where with each test came a range of knowledge and information on each one. Once the right one was selected, he done as much as possible to ensure it could work with our lifestyle. We left the store feeling better than when we entered and was not really going to purchase, more of a bourse, but we left feeling confident that Martin had our best interests at heart and helped us find the right mattress
30 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Loughborough262
Thank you for sharing your experience with us! We're thrilled to hear that our showroom and Martin exceeded your expectations. We take pride in offering top-notch customer service and helping our customers find the perfect mattress. We're so glad you left feeling confident and reassured in your purchase. We can't wait for you to enjoy a good night's sleep on your new mattress. See you again soon, Megan at Customer Care
Recent purchase
Helpful AND FRIENDLY Salesperson. Very knowledgeable offered A NUMBER OF options and gave time .NO PUSHY SALES TECHNIQUES UNLIKE NEARBY COMPETITORS.
29 juillet 2025
Réponse de Bensons For Beds - Loughborough262
Thank you for your kind words! Our team takes pride in providing excellent customer service and offering a variety of options for our customers. We're thrilled to hear that our no-pressure approach set us apart from our competitors. We hope to see you again soon, Megan at Customer Care
Réponse de Bensons For Beds - Loughborough262
Thank you for taking the time to leave us such a positive review! We pride ourselves on our selection of beds and our helpful salespeople. We're glad to hear you had a great experience at our store. Come back anytime! Megan at Customer Care😊🛏️
Refund experience
We went to the Loughborough store looking for Mattresses for our new home. The advisor gave us a very good buying experience, everything went smoothly. Due to our personal reason, we need to cancel some items after the purchased, at store those items were removed but I have not received any official email nor phone call regarding when I shall have my refund back. This has greatly discounted the service performance being received so far.
26 mai 2025
Avis spontané
Réponse de Bensons For Beds - Loughborough262
We appreciate your feedback and are sorry to hear about the issue with your refund confirmation. We will look into the delay in receiving your official email and ensure this is addressed. Thank you for bringing this to our attention, Megan at Customer Care
Réponse de Bensons For Beds - Loughborough262
We're happy to know our knowledgeable staff made buying a bed easy for you. Thank you for your positive feedback, Megan at Customer Care
Very knowledgeable and detailed advice …
Very knowledgeable and detailed advice by the manager on purchase of bed and alternatives
29 mai 2025
Réponse de Bensons For Beds - Loughborough262
We're happy to hear that the manager provided such knowledgeable and detailed advice during your bed purchase. We appreciate your positive feedback, Megan at Customer Care
Fab service
22 mai 2025
Réponse de Bensons For Beds - Loughborough262
Thank you for your amazing 5 star review Gabrielle. We hope you love your new order, Megan at Customer care
Friendly helpful staff
Friendly helpful staff who explained everything well, no pressure to buy and great service
20 mai 2025
Réponse de Bensons For Beds - Loughborough262
We appreciate you taking the time to leave us this great feedback! We are so glad that our team was helpful and provided great service without pressure.
Thank you, Megan at Customer Care
Positive experience
Just spent my first night on my new mattress it was bliss.
My experience with bensons has been positive .The salesman was pleasant and informative. The delivery guys were polite and extremely helpful.
21 avril 2025
Réponse de Bensons For Beds - Loughborough262
Thank you for your wonderful review! We are delighted to hear that you had a blissful night on your new mattress. Our team at Bensons strives to provide excellent customer service, and we are glad that we met your expectations. We hope you continue to enjoy your purchase. Sweet dreams!
Very knowledgeable and helpful advisor…
Very knowledgeable and helpful advisor in a spacious
setting.
8 mai 2025
Réponse de Bensons For Beds - Loughborough262
Thank you for your kind words! We take pride in providing knowledgeable and helpful advisors in a spacious setting to ensure the best experience for our customers. We appreciate your feedback and hope to see you again soon!
Very friendly staff & very informative
Very friendly staff & very informative
3 mai 2025
Avis spontané
Réponse de Bensons For Beds - Loughborough262
Thank you for your kind words! It's always our goal to provide exceptional customer service and we're so glad to hear that our store was able to make your experience informative and enjoyable. We can't wait to see you again! #customerlove #friendlystaff
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