The staff at Bensons for Beds were extremely helpful with my final decision on buying the bed. I would like to say a special thankyou to Patrycja for her helpfulness. I was kept informed throughout th... Voir plus
Établissement
Changer d'établissementUnit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD Luton, Bedfordshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Our sales assistant Shameela was very helpful & supportive with my purchase of my new bed. Very happy & satisfied.
Sales assistant was friendly, helpful and very knowledge and offered 3 options to meet our requirement. (only minor criticism is that we wanted to have a look around the store, but felt having been... Voir plus
L'entreprise a répondu
I've just collected my order today 5/04/25, to my disappointment I've just discovered that the Mattress was refurbished, this was not mentioned at the time of purchase, the assumption given was tha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Luton222
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD, Luton, Bedfordshire, Royaume-Uni
- 1582507626
4,9
Excellent
374 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Bensons For Beds - Luton222
We're so pleased to hear you had such a positive experience with our store and delivery service. Thank you for your wonderful feedback!
Team Bensons
We are glad we visited the store in…
We are glad we visited the store in Luton to check different brands mattresses. With help from the store assistant we ended up selecting a different mattress to the one we were looking for. But that was the right choice for us. We received the delivery smoothly and we are enjoying good night sleep ever since.
20 juillet 2026
Réponse de Bensons For Beds - Luton222
Thank you for your wonderful review! We're delighted to hear that our Luton store team helped you find the mattress that was truly the right fit for you, even if it wasn't the one you originally had in mind. It's great to know that your delivery went smoothly and, most importantly, that you've been enjoying a great night's sleep ever since. Thank you for choosing us!😊
Quick and easy
18 juillet 2026
Réponse de Bensons For Beds - Luton222
We're so pleased to hear your experience was quick and easy.
Thank you for your positive review - Lauryn at Customer Care 💜
I’ve polished the review text for…
The store manager, Stephen, was a great person, and I was really happy with the way he dealt with my friends and me when we entered the Luton showroom. He was very kind and professional, showing us the beds and explaining everything clearly. We were able to book the bed within 30 minutes of talking with him and close the deal.
20 juillet 2026
Réponse de Bensons For Beds - Luton222
We're so pleased to hear about your excellent experience in our Luton showroom! It's wonderful that our team provided such kind and professional assistance, explaining everything clearly.
Thank you for your positive review - Lauryn at Customer Care
Réponse de Bensons For Beds - Luton222
We are so pleased to hear that you experienced excellent service and quality with us. Thank you for sharing your positive feedback!
Team Bensons
Bought the second mattress from Bensons…
Bought the second mattress from Bensons for Beds. As previously, I am very happy with the choice, what a lovely mattress. You simply cannot go wrong by choosing Bensons for Beds.
Great support in store, easy to choose, great service for delivery and collection. Strongly recommended!!
10 juillet 2026
Réponse de Bensons For Beds - Luton222
We're so pleased to hear you're very happy with your second mattress purchase! It's wonderful that you found great support in-store, an easy selection process, and excellent service for both delivery and collection. Thank you for your strong recommendation!
Réponse de Bensons For Beds - Luton222
We are so glad to hear you had such a positive experience with our product and delivery service. Thank you for your wonderful feedback!
Delivered within the time frame and…
Delivered within the time frame and team was very helpful
7 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Luton222
We're so pleased your delivery was within the timeframe and that our team was very helpful. Thank you for your positive feedback!
Great manager and staff very helpful…
Great manager and staff very helpful polite and kind and had a lot of knowledge on the different beds
6 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Luton222
We're so pleased to hear our manager and staff were very helpful, polite, and kind. It's wonderful that they had a lot of knowledge on the different beds. Thank you for your kind feedback!
Benson Beds are the best, don’t care what anyone says.
If you are looking for quality, great customer service, Benson Beds is the place to go. I had a great experience.
29 juin 2026
Avis spontané
Réponse de Bensons For Beds - Luton222
We're so pleased you found our quality and customer service to be excellent and that you had such a great experience with us. Thank you for your wonderful feedback!
Team Bensons
Everything was great
Everything was great. the delivery guys handled everything professional
26 juin 2026
Réponse de Bensons For Beds - Luton222
We're so pleased everything was great and our delivery team was professional. Thank you!
Team Bensons
The delivery people were very prompt…
The delivery people were very prompt and efficient putting the bed up and very courteous.
26 juin 2026
Réponse de Bensons For Beds - Luton222
We're so pleased our delivery team was prompt, efficient, and courteous. Thank you for your feedback!
Team Bensons
Réponse de Bensons For Beds - Luton222
We're glad you had a positive experience!
Team Bensons
Benson for beds good reliable service…
Benson for beds good reliable service was good furniture is very well made no complaints. True to size accommodating staff are brilliant always ready to help. Everything about this company is good. No complaints. Highly recommend.
22 avril 2026
Réponse de Bensons For Beds - Luton222
We're so pleased you found our service reliable, our furniture well-made, and our staff brilliant. We truly appreciate your high recommendation!
Team Bensons
The staff I met that day was very… was helpful
The staff I met that day was very polite and helpful in selecting the best mattress and bed, it was a good experience
16 juin 2026
Réponse de Bensons For Beds - Luton222
We're so pleased our team was polite and helpful in selecting your mattress and bed. Thank you for your kind feedback!
Team Bensons
Steve made my visit great in luton
9 juin 2026
Réponse de Bensons For Beds - Luton222
We are delighted you had a great visit. Thank you for your kind words; we appreciate your feedback.
Team Bensons
Réponse de Bensons For Beds - Luton222
We're so pleased to hear about your great experience. Thank you for your kind feedback!
Team Bensons
Very satisfied
The staff that assisted us in the shop was knowledgeable and spent time with us to understand our needs. Managing the order and paying through the portal was very easy and straightforward. The delivery team was also great, careful and professional.Very satisfied.
31 mai 2026
Réponse de Bensons For Beds - Luton222
We're so pleased to hear our staff was knowledgeable and took the time to understand your needs. It's wonderful that managing your order was easy and our delivery team was professional. Thank you for your positive feedback!
Team Bensons
Helpful staffs! - Luton Branch
Bought a mattress from the Luton branch recently and had a really good experience! Patrycja was very helpful throughout, taking the time to explain the different options and answer all my questions. She was knowledgeable, attentive and made the whole process much easier without being pushy.
The ordering process was smooth and straightforward and Steve was also great, friendly and helpful in making sure everything was sorted properly.
Really pleased with the service I received and would happily recommend the Luton store!!
28 mai 2026
Avis spontané
Réponse de Bensons For Beds - Luton222
We are so pleased to hear you had such a positive experience with us! It's wonderful that our team members were knowledgeable, attentive, and made the process easy and pressure-free. We appreciate your kind recommendation.
Team Bensons
Outstanding Customer Support!
Five stars for Patrycja at the Luton Chaul End branch! She went above and beyond to assist us with our purchase. She listened to our requirements, offered expert guidance on bedroom options, and showed great patience throughout our visit. Exceptional, professional service from start to finish. she is a credit to the team!
28 mai 2026
Réponse de Bensons For Beds - Luton222
We're so pleased to hear you received such exceptional and professional service! It's wonderful that our team member offered expert guidance and showed great patience. Thank you for your kind feedback!
Team Bensons
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.