The staff at Bensons for Beds were extremely helpful with my final decision on buying the bed. I would like to say a special thankyou to Patrycja for her helpfulness. I was kept informed throughout th... Voir plus
Établissement
Changer d'établissementUnit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD Luton, Bedfordshire, GB
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Lisez les avis des autres
Our sales assistant Shameela was very helpful & supportive with my purchase of my new bed. Very happy & satisfied.
Sales assistant was friendly, helpful and very knowledge and offered 3 options to meet our requirement. (only minor criticism is that we wanted to have a look around the store, but felt having been... Voir plus
L'entreprise a répondu
I've just collected my order today 5/04/25, to my disappointment I've just discovered that the Mattress was refurbished, this was not mentioned at the time of purchase, the assumption given was tha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Luton222
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD, Luton, Bedfordshire, Royaume-Uni
- 1582507626
4,9
Excellent
374 avis
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The salesman( Stephen) was very…
The salesman( Stephen) was very attentive and informative. Benson's prices were quite competitive.
13 avril 2026
Réponse de Bensons For Beds - Luton222
Thank you for your feedback! 😊 We’re glad Stephen was so helpful and that you found our prices competitive!
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist!
She was so helpful and courteous…
She was so helpful and courteous explained everything we needed to know and gave us great advice. Amazing service
1 avril 2026
Réponse de Bensons For Beds - Luton222
Mr Ifelaja,
We appreciate your feedback! We're so happy to hear that our staff member was helpful, courteous, and provided great advice. Amazing service is what we aim for!
Team Bensons - Jessica
The service by store assistant wad…
The service by store assistant was great! Described the products well and passed friendly suggestions which helped us choose the correct mattress
17 mars 2026
Réponse de Bensons For Beds - Luton222
Thank you for your feedback! 😊 We’re delighted to hear the store assistant was great, explained the products clearly, and offered friendly suggestions that helped you choose the right mattress. We really appreciate you sharing your experience,
Megan | Customer Care Specialist⭐
Didn’t give us the hard sell and the…
Didn’t give us the hard sell and the delivery guys were great
4 avril 2026
Réponse de Bensons For Beds - Luton222
Thank you for your feedback! We’re glad you felt comfortable without any hard sell and that our delivery team did a great job 😊
Until next time, thank you!
- Megan | Customer Care Specialist
Exceptional customer service at the Luton branch
I popped to the Luton branch at Hatters retail park and Masoom (usually in the Bedford store but covering sickness), assisted me.
I purchased a double ottoman with headboard and mattress and got some great advice from Masoom. His customer service was exceptional.
The following day I phoned up to make another purchase - a King Ottoman with headboard but no mattress. Esha was the phone operative and once again I received exceptional customer service and Esha has arranged for the King bed to be delivered the same day as the double.
Thank you
31 mars 2026
Avis spontané
Réponse de Bensons For Beds - Luton222
We're happy to hear that you received exceptional assistance at our Luton branch and over the phone. We appreciate you acknowledging the great service you received and thank you for your purchases.
Best purchase experiences
At Benson Bed Store, Stephen made my shopping experience smooth and enjoyable. He approached me professionally, demonstrated deep knowledge of the mattress options and financing plans, and was consistently warm and engaging throughout.
1 avril 2026
Avis spontané
Réponse de Bensons For Beds - Luton222
Thank you for the lovely feedback! 😊 We’re delighted to hear Stephen made your experience smooth and enjoyable. His professionalism, product knowledge, and warm approach really shine through—we’ll be sure to pass this on to him!
Thank you,
Megan | Customer Care Specialist⭐
Good choice of mattresses
Good choice of mattresses, I could have had a quicker delivery but they let me choose a more suitable date. Friendly staff and helpful friendly delivery men.
26 mars 2026
Réponse de Bensons For Beds - Luton222
Thank you for your review! 😊 We’re glad you found a good choice of mattresses and appreciated having the flexibility to choose a delivery date that suited you. It’s great to hear both our in‑store team and delivery crew were friendly and helpful. Thanks again for sharing your experience,
Megan | Customer Care Specialist⭐
Very helpful and pleasant staff in the…
Very helpful and pleasant staff in the shop as well as the delivery personnel
29 mars 2026
Réponse de Bensons For Beds - Luton222
Thanks so much Irene! Our shop team and delivery crew will be chuffed to hear this — we love making every step of the experience a friendly one!
Thank you for choosing us,
Megan | Customer Care Specialist
Great customer service
The person that served me was nice,explained everything which helped me to make my choice and made me feel respected and welcomed. Thank you Stephen for your service.
26 mars 2026
Réponse de Bensons For Beds - Luton222
Thank you! So glad to hear Stephen took the time to explain everything clearly and made you feel welcomed and respected. We really appreciate your kind words,
Megan at Customer Care
You can't put a price on comfort!
When browsing for a new bed we were made to feel completely at ease and Esha Ali was truly amazing.
She was very knowledgeable and never pressured us into anything.
We decided to go ahead with our purchase and having now received our delivery we are just enjoying a good night's sleep.
I have to admit it wasn't our cheapest purchase but I can say it was well worth every penny.
23 mars 2026
Réponse de Bensons For Beds - Luton222
Thank you so much for your lovely review! We’re delighted to hear that Esha made you feel at ease and supported throughout your visit — her knowledge and gentle, no‑pressure approach are exactly what we aim for.
It’s wonderful to know you went ahead with your purchase and are now enjoying restful nights’ sleep. Even if it wasn’t the cheapest option, we’re thrilled it’s proving to be worth every penny. Enjoy your new bed,
Megan at Customer Care 💤
Quick delivery date
Quick delivery date. Frequent reminders. Delivery to designated area and collection of old mattress (at extra cost)
20 mars 2026
Réponse de Bensons For Beds - Luton222
Thanks for the great review! So glad delivery was quick, clearly communicated, and everything landed right where you needed it. Enjoy your new mattress,
Megan at Customer Care
Really good people to deal with.
The showroom assistant (Patricia?) was extremely helpful, determining just what it was that we were looking for. Patient and polite - no trace of "pushiness", unlike at the bed showroom just a couple of doors away.
19 mars 2026
Réponse de Bensons For Beds - Luton222
Thank you so much for your lovely feedback Peter! We’re delighted to hear the showroom assistant was so helpful, patient, and attentive in understanding exactly what you were looking for. It’s great to know you felt supported without any pushiness. We really appreciate you sharing your experience,
Megan at Customer Care! 😊✨
Can’t fault service
Can’t fault service, especially updates on delivery timings.
Well done!
14 mars 2026
Réponse de Bensons For Beds - Luton222
Thank you for giving us 5 stars! We’re so glad you couldn’t fault the service — and it’s great to hear the delivery updates hit the mark too 😊🚚✨ Well done to the whole team,
Megan at Customer Care
Very nice new mattress and Andrew and…
Very nice new mattress and Andrew and Janis were very professional with the delivery process.
12 mars 2026
Réponse de Bensons For Beds - Luton222
Miss Flitton,
We're so glad you're enjoying your new mattress! It's great to hear that our delivery team provided a professional experience for you.
Team Bensons - Jessica
We had a great experience and Eisha was…
We had a great experience and Eisha was very helpful.
7 mars 2026
Réponse de Bensons For Beds - Luton222
Love to hear this! 🎉 Eisha will be over the moon — thanks for sharing!
Sleep well,
Megan at Customer Care
Réponse de Bensons For Beds - Luton222
Thank you so much for your lovely review! I’m really pleased to hear you received excellent service — that’s exactly what we aim for.
If there’s anything more we can help with, please feel free to get in touch,
Megan at Customer Care
We was very pleased with the service…
We was very pleased with the service from ordering to the delivery Thank you
26 février 2026
Avis spontané
Réponse de Bensons For Beds - Luton222
Thank you for your lovely feedback — we’re so pleased to hear you were very happy with the service from ordering through to delivery.
We hope to welcome you back soon!
Megan at Customer Care
In the end the shop assistant helped me…
In the end the shop assistant helped me find what I wanted
21 février 2026
Réponse de Bensons For Beds - Luton222
Thanks for your review! We're glad our team could help you find exactly what you were looking for in the end. Enjoy your purchase,
Megan at Customer Care
Really helpful at the Bensons store in Luton
When walking into the store, straight away the assistant manager came up and said hello, then asked if we needed help, we said yes and told her what we were looking for in a mattress. We were shown four types and after choosing the one we felt was best for us we then purchased the mattress, to which the assistant manager helped us. Going through what we needed to do with the mattress and when our delivery date would be. We are now waiting to take delivery next month. From the store front our experience was really good and very helpful.
24 février 2026
Réponse de Bensons For Beds - Luton222
We appreciate you sharing your in-store experience. It's great to hear that our team was helpful in guiding you to the perfect mattress. We look forward to your delivery next month!
See you next time! Megan at Customer Care 😊
An absolute pleasure to deal with
An absolute pleasure to deal with, excellent product knowledge and very professional will use again.
8 février 2026
Réponse de Bensons For Beds - Luton222
We appreciate you sharing your feedback! We're so happy to hear that you had a positive experience and found our product knowledge excellent and professional. Thank you!
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